Manage Scoresmatter

How to cancel scoresmatter and reclaim your subscription in south africa

Understanding scoresmatter and why you might want to leave

Scoresmatter is an online subscription platform that delivers personalised scoring and tracking services through a recurring payment model. You access the service via a digital account, and the company offers a 10-day trial period before charging you a monthly fee. If you've signed up and realised it's not right for you, or if you simply want to stop paying, you have clear options to cancel. Stopee is here to guide you through every step and help you understand your rights as a South African consumer.

What scoresmatter delivers

The platform provides online scoring and tracking functionality managed through your account dashboard. You receive access to the service immediately upon signup, and your billing renews automatically each month unless you actively cancel. The company markets a hassle-free trial, but like most subscriptions, the real test comes when you want to leave.

Why consumers typically cancel

You might cancel because the service doesn't meet your needs, you forgot about the recurring charge, you found a better alternative, or your financial priorities have changed. Whatever your reason, you deserve a straightforward cancellation process. Stopee has helped thousands of South African consumers understand their cancellation rights and execute them without frustration or hidden fees.

Your consumer rights in south africa under the consumer protection act

Before you cancel, you should understand the legal protections that apply to you as an online consumer in South Africa. These rights exist whether Scoresmatter's terms mention them or not.

The 7-day cooling-off right

Under the Consumer Protection Act (No. 68 of 2008), you have a legal right to cancel most online purchases within 7 days of the transaction without penalty. This is called the cooling-off period or right to rescind, and it applies to distance transactions (anything you buy online). Scoresmatter's published policies do not explicitly reference this 7-day right, but that does not remove it. If you cancel within 7 days of your first payment, you may be entitled to a full refund, regardless of what their cancellation policy states.

What this means for trial charges

If Scoresmatter charged you during the trial period (or immediately after), you have 7 days from that charge to demand your money back. Many consumers don't know this, and companies don't always volunteer it. Document the date you were charged, and if you cancel within that window, reference the Consumer Protection Act in your cancellation request to Stopee or to the company directly. This legal protection is your strongest lever if you dispute a charge.

Escalation to consumer authorities

If Scoresmatter refuses to honour your cancellation or refund request, you can escalate to the National Consumer Commission (NCC). The NCC investigates complaints about unfair contract terms and misleading cancellation practices. Having this authority as a backup strengthens your position when you contact the company. Stopee recommends keeping all evidence (screenshots, emails, payment records) before you escalate.

How to cancel scoresmatter: step-by-step methods

Stopee breaks down the exact steps you need to take to cancel your subscription. Choose the method that matches your situation.

Cancel via the web (standard subscription)

This is the fastest way to cancel if you are no longer within your trial period and have already been charged. Follow these steps exactly:

1. Open your web browser and go to Scoresmatter's website.
2. Sign in to your account using your email and password.
3. Navigate to your Account settings (usually in the top menu or profile icon).
4. Click on the Billing tab.
5. Locate the option to cancel your recurring subscription.
   • This button may be labelled "Cancel subscription", "Cancel membership", or "Manage subscription".
   • If you cannot find it immediately, look for a "Subscription" or "Payments" link.
6. Click to initiate cancellation.
7. Review the cancellation confirmation message; it will show the date your access ends (usually the end of your current billing period).
8. Take a screenshot of this confirmation page.
9. Check your email for a cancellation confirmation message within 5-10 minutes.
10. Save that email to your records.

Pro tip: Do not close the page until you see a confirmation message on screen. If the page refreshes without a confirmation, go back to Billing and check whether the status has changed to "Cancelled".

Cancel during the 10-day trial

If you are still within the advertised 10-day trial window, you can cancel with a single click and avoid all charges. Here's how:

1. Sign in to your Scoresmatter account on the website.
2. Go to Account, then Billing.
3. Look for the trial status; it will show how many days remain.
4. Click "Cancel trial" or "Cancel subscription".
5. Confirm the cancellation on the next screen.
   • You should receive an immediate "No charge" or "Cancellation confirmed" message.
   • The company will not process any payment after this point.
6. Screenshot this confirmation and check your email.

Warning: The trial period ends at a specific time on a specific date. If you cancel on day 11, you will be charged. Set a calendar reminder for day 6 of your trial to give yourself a buffer.

Cancel by contacting support directly

If the web cancellation method does not work or you receive an error, email Scoresmatter's support team. This creates a paper trail:

1. Find Scoresmatter's support email address on their help page or contact section.
2. Write a clear email with the subject line: "Cancellation request - [Your Account Email]".
3. Include the following in the body:
   • Your full name.
   • The email address linked to your Scoresmatter account.
   • Your subscription start date (check your first invoice).
   • A simple statement: "I request immediate cancellation of my recurring subscription effective today."
   • If you are within 7 days of your first charge, add: "I am exercising my consumer cooling-off right under the Consumer Protection Act and request a full refund."
4. Send the email and keep a copy for your records.
5. Expect a response within 2-3 business days.

Stopee recommends using this method if you want the strongest possible documentation or if you believe you are entitled to a refund.

What happens after you cancel scoresmatter

Cancellation is not instant-it's important to understand the timeline and what access you retain. Many consumers worry they will lose access immediately, but that's usually not how it works.

Your access timeline post-cancellation

Once you cancel, Scoresmatter does not cut you off right away. Instead, your subscription ends at the close of your current billing period. If your billing cycle ends on the 15th of each month and you cancel on the 5th, you keep access until the 15th. You will not be charged again after that date. Write down the exact end date shown in your cancellation confirmation-this is critical information.

Stopee advises logging back into your account a few days before the end date to verify that your status shows "Cancelled" or "Subscription ends [date]". If it shows "Active" or "Renewing", contact support immediately.

Your data and account after cancellation

Scoresmatter does not explicitly publish how long your account data is retained after cancellation. Before your access ends, decide what you want to do with your data:

• If you need to export any records or scores, do so before your final access date ends.
• If you want your data deleted, request this in writing via email before cancellation is complete.
• Keep a copy of your deletion request email.

After your access period ends, your account may remain in Scoresmatter's system for a retention period (often 30-90 days for compliance), but you cannot log in. The company is not obligated to delete your data immediately, but you can request it.

Refunds: what you can expect from scoresmatter

Scoresmatter's published refund policy states that all purchases are final and no refunds are issued for partial billing periods. However, this policy does not override your consumer rights under South African law.

Standard refund policy (outside the cooling-off period)

Once your 7-day cooling-off period expires, Scoresmatter will not refund you for unused days or weeks in your billing cycle. If you cancel on day 20 of a 30-day month, you lose the remaining 10 days. This is why you should cancel as early as possible if you know the service is not for you. Stopee cannot force a refund outside this window, but you can ask the company to make a goodwill gesture if there was a genuine error on their part.

Trial period refunds and exceptions

If you cancel during your 10-day trial before any charge is applied, there is nothing to refund. You simply cancel and move on. The trial is designed to be risk-free, so take advantage of it. If Scoresmatter charged you during the trial (which should not happen), or if they continued charging you after you attempted to cancel during the trial, contact support and reference your cancellation request. Save all email evidence.

What to do if you believe a charge is in error

If you were charged after you cancelled, or if you were charged twice in one month, take these steps immediately:

1. Log into your Scoresmatter account and check your billing history.
2. Note the exact date and amount of each charge.
3. Check your bank statement to confirm what was actually deducted.
4. Email Scoresmatter support with the subject: "Billing error - refund request - [Your Account Email]".
5. Attach screenshots of your billing history and your bank statement showing the error.
6. Request a refund within 14 days of the erroneous charge.
7. If Scoresmatter does not respond within 7 days, escalate to the National Consumer Commission.

Pro tip: Many erroneous charges are reversed within 3-5 business days once the company reviews them. Document everything and stay patient but firm.

Scoresmatter pricing and what you might be paying

Understanding what you are (or were) being charged helps you decide if cancellation is the right move and whether you have a dispute case.

Current pricing in south africa

Stopee has found no publicly listed South African Rand (ZAR) pricing for Scoresmatter in 2024/2025. The company's signup and help pages reference only UK trial pricing. This suggests Scoresmatter may not currently be actively marketing to South African customers, or pricing is available only on request.

How to confirm what you are paying

Check your first invoice or bank statement to see exactly what amount was charged to you. This figure will be in either ZAR, GBP, or USD depending on your payment method. If you are unsure whether the charge is legitimate, take the following action:

Stopee recommends keeping screenshots of all these details before you cancel, so you have them if a dispute arises later.

Common mistakes to avoid when cancelling scoresmatter

Cancellation feels like it should be simple, but many consumers stumble on preventable errors. We understand-subscription companies often make cancellation deliberately difficult. Here's how to avoid the traps:

Mistake 1: confusing "pausing" with "cancelling"

Some subscriptions offer a "pause" option that temporarily suspends charges but keeps your account active. Do not click "Pause" if you want to cancel permanently. Look specifically for a "Cancel subscription" or "Cancel membership" button. If you are unsure, contact support and explicitly state: "I want to cancel my subscription permanently, not pause it."

Mistake 2: cancelling but forgetting to confirm

After you click cancel, you will see a confirmation page or popup. Do not assume the cancellation went through until you see this confirmation and receive a confirmation email. Screenshot both. If you only see an error message or a blank page, your cancellation may not have processed. Go back and try again, or contact support via email.

Mistake 3: cancelling on the wrong date or too late

If you cancel on day 8 of a 10-day trial, you may still be charged. If you cancel on day 30 of a 30-day billing cycle, you still owe for that full cycle. Always cancel as early as possible to minimise losses. Set a phone reminder for the 6th day of your trial so you do not forget.

Mistake 4: not saving cancellation proof

If a dispute arises later, Scoresmatter might claim they never received your cancellation request. Screenshots and confirmation emails are your evidence. Store them in a safe place (email folder, cloud storage, or a dedicated notes app). Stopee cannot help you win a refund if you have no proof of your cancellation attempt.

Mistake 5: ignoring the cooling-off period

You have 7 days from your first charge to demand a refund under the Consumer Protection Act. If you wait 8 days, you have lost this legal right. If you suspect an error or change your mind, act within that window. Make your cancellation request within 7 days and specifically mention the cooling-off period if you want a refund.

Checklist: your cancellation action plan for scoresmatter

Use this checklist to stay organised and ensure you do not miss anything:

Complete these steps in order, and you will have a clear record of your cancellation. Stopee's mission is to make sure you never struggle with this process alone.

How stopee helps you cancel scoresmatter with confidence

Stopee exists because consumers like you deserve clear, honest, and empowering guidance when cancelling subscriptions. We are not affiliated with Scoresmatter, and we do not benefit from keeping you subscribed. Our job is to make sure you understand your options, your rights, and the exact steps to take.

When you follow the methods outlined above, you are armed with knowledge that most consumers do not have. You know your 7-day cooling-off right. You know how to navigate the cancellation page. You know what to do if something goes wrong. Most importantly, you know that Stopee-and the Consumer Protection Act-have your back if the company tries to push back.

Stopee has helped thousands of South African consumers cancel subscriptions like Scoresmatter without frustration, hidden charges, or unanswered questions. Your time and money matter. If you are no longer getting value from a service, you have the right to leave, and you have the right to a clear, honest process. Take the steps outlined above today.

Contact information for cancellation disputes and escalation

If Scoresmatter refuses to honour your cancellation or refund request, use these official channels:

Scoresmatter support contact

Contact Scoresmatter's support team via the email address listed on their website or help centre. Reference your account email, the date of your cancellation request, and any confirmation numbers you received. Keep copies of all correspondence.

Escalation to the national consumer commission

If Scoresmatter does not respond within 10 business days, or if they refuse your cancellation or cooling-off refund, lodge a complaint with the National Consumer Commission (NCC):

• Postal address: The National Consumer Commission, Isivande House, 371 Grayston Drive, Sandton, 2196
• Email: complaints@nccc.org.za
• Website: nccc.org.za
• Phone: 0860 000 428 (local toll-free)

Include in your complaint: your account details, dates of all charges, copies of your cancellation request emails, and a clear explanation of the issue. The NCC will investigate and may order Scoresmatter to refund you or honour your cancellation.

Your bank or payment provider

If you paid by credit card or debit card, you can also contact your bank and request a chargeback or dispute for the charge. Your bank can reverse the transaction if you can show you cancelled the subscription and were charged in error. Keep your cancellation confirmation and any correspondence with Scoresmatter as evidence.

Stopee has outlined every tool at your disposal. You now have the knowledge, the steps, and the resources to cancel Scoresmatter with confidence. Whether you need a full refund, a clean cancellation, or official support, you are no longer guessing-you are taking action with clarity and control.