Manage Simply Draw

How to cancel simply draw and reclaim your money in south africa

What is simply draw and why you might cancel

Simply Draw is a subscription-based drawing app that delivers step-by-step lessons and guided tools to help you learn illustration techniques. The app operates on a freemium model, offering a limited set of free lessons with the option to unlock premium content through a paid subscription.

You access Simply Draw on iOS (Apple App Store), Android (Google Play), or through web sign-up using your credit card or PayPal. Premium features unlock immediately after purchase, giving you instant access to the full library of drawing courses and tools.

Many South African users subscribe with enthusiasm, only to discover the lessons don't match their skill level, or they simply run out of time to use the app. Others find the recurring charges frustrating or realise they prefer alternative learning methods. At Stopee, we help you understand exactly how to exit cleanly and recover your money if you've been charged unfairly.

Why cancellation matters

Subscription apps auto-renew by default, which means your payment method keeps getting charged unless you actively cancel. Simply Draw Premium will continue billing you on your renewal date unless you stop it before that moment arrives. Uninstalling the app alone does NOT cancel your subscription, so your money keeps disappearing.

Understanding your cancellation options and your refund rights protects your wallet and ensures you're not paying for a service you no longer use.

Your cancellation timeline

The speed of your cancellation depends on where you subscribed. App Store and Google Play cancellations take effect immediately in most cases, while web-based cancellations via email may take 1 to 3 business days for the team to process.

Your consumer rights in south africa

South African consumer law gives you specific protections when dealing with subscription services and digital content.

The consumer protection act and your rights

The Consumer Protection Act 68 of 2008 protects your right to cancel subscription agreements without penalty. You have the right to cancel a distance transaction (including app subscriptions) within a reasonable time, and you're entitled to a refund if the service fails to meet the promised quality or functionality.

If Simply Draw fails to deliver the lessons it promised, or if the app is broken or unavailable, you can demand a refund under the "failure to perform" clause. The National Consumer Tribunal (NCT) and the National Consumer Commission (NCC) handle disputes if Simply Draw refuses your cancellation or refund request. Keep all receipts, confirmation emails, and screenshots as evidence.

Your right to cancel recurring charges

You have the right to cancel a subscription at any time, not only at the end of a billing period. The company cannot charge you for future periods once you've formally cancelled. If you're charged after cancellation, this is illegal, and you can dispute the charge with your bank or payment provider.

How to cancel simply draw by platform

Cancellation steps differ depending on where you bought your subscription. Follow the exact method for your device or payment method to avoid mistakes.

Cancel on iOS via apple app store

If you subscribed through your iPhone or iPad, you cancel directly in the App Store settings, not in the app itself.

1. Open Settings on your iPhone or iPad.
   • Look for the gear icon on your home screen.
2. Tap your Apple ID name at the top of the screen.
   • You'll see your profile information and account options.
3. Select Subscriptions.
   • This shows all active and past subscriptions linked to your Apple ID.
4. Find Simply Draw in the list and tap it.
   • You'll see your current plan, renewal date, and cancellation option.
5. Tap Cancel Subscription.
   • Apple will ask you to confirm. Tap Confirm to finalize the cancellation.
6. Check your email for a cancellation confirmation from Apple.
   • Save this email as proof of cancellation for your records.

Pro tip: Your access continues until the end of your paid billing period. If you've just renewed, you'll keep the app active until that date expires, even though you won't be charged again.

Cancel on android via google play store

Android users cancel through the Google Play Store app or website. The process is quick and reversible within 30 days if you change your mind.

1. Open the Google Play Store app on your Android device.
   • Look for the coloured play triangle icon on your home screen.
2. Tap your profile icon in the top right corner.
   • You'll see a circular icon with your profile picture or initials.
3. Select Payments and Subscriptions.
   • This opens your subscription management page.
4. Tap Subscriptions.
   • All active subscriptions appear here with their renewal dates.
5. Find Simply Draw and tap it.
   • You'll see your plan details and cancellation button.
6. Tap Cancel Subscription and follow the prompts.
   • Google will ask you to confirm and may offer a discount to keep you. Ignore this and proceed with cancellation if you're sure.

Warning: Google Play allows you to resubscribe within 30 days without losing your data, so don't panic if you cancel by mistake. Your progress and saved lessons remain in the app.

Cancel web-based subscriptions (credit card or PayPal)

If you purchased Simply Draw directly through the app using your card or PayPal account, you cancel by contacting the Simply Draw team directly.

1. Open the Simply Draw app on your device.
   • Log in with the account you used to subscribe.
2. Tap your Avatar icon (usually bottom right or top left).
   • Your profile menu will appear.
3. Navigate to Settings.
   • Scroll down to find the Settings option.
4. Select Contact Us.
   • This opens a message form or email template.
5. Write a clear cancellation request with your email address and subscription date.
   • Example: "I wish to cancel my Simply Draw Premium subscription effective immediately. My email is [your email]. I subscribed on [date]."
6. Alternatively, email draw@hellosimply.com directly with the same information.
   • Subject line: "Cancel subscription request"
7. Wait for a confirmation email (typically 1 to 3 business days).
   • Keep this email as proof of your cancellation request.

Pro tip: Be specific about your email address and subscription details. The team will stop billing faster if they can immediately identify your account.

Your refund options and eligibility

Refunds depend on where you purchased and how long ago. South Africa gives you strong refund protections, especially within the first 30 days.

Refunds via apple app store

Apple handles all refund requests for iOS purchases. Simply Draw cannot issue refunds directly, so you must go through Apple's system.

You can request a refund within approximately 30 to 60 days of purchase through Apple's problem reports page. Log into your Apple ID account, find the transaction, and select "Report a Problem". Explain why you want a refund (for example, the app didn't work as advertised, or you subscribed by mistake). Apple will review your request and typically respond within 48 hours.

Warning: Requesting a refund automatically cancels your subscription and removes Premium access. Your progress and saved drawings remain in the app, but you lose access to premium lessons.

Refunds via google play store

Google Play offers a straightforward refund window. You're eligible for a full refund within 30 days of purchase, no questions asked.

Open the Google Play Store, go to Payments and Subscriptions, find Simply Draw, and tap the refund button. Google processes the refund immediately, and the money appears in your account within 5 to 10 business days, depending on your bank.

If you're beyond the 30-day window, you can still request a refund by contacting Google Play support directly. Explain why you believe you deserve a refund. Google's support team will investigate, and they often approve requests if you demonstrate that the service didn't meet your expectations.

Refunds for web purchases (card and PayPal)

Simply Draw offers a full refund within 30 days for web-based purchases. Contact the team through the in-app message (Avatar > Settings > Contact Us) or email draw@hellosimply.com with your refund request and the date of purchase.

Processing time is typically 5 to 10 business days, though delays sometimes occur due to payment processor backlogs. If you don't see the refund within 10 business days, follow up with a second email or contact your bank.

Pro tip: If the refund appears as a pending charge or temporary hold on your card, don't panic. Banks sometimes take a few extra days to process refund reversals. Check again after a week.

What happens if the company refuses your refund

If Simply Draw or the payment platform refuses your refund request unfairly, you have legal recourse. Under the Consumer Protection Act, you can escalate to the National Consumer Commission (NCC) or the National Consumer Tribunal (NCT). Document every email, rejection message, and date. File a complaint with the NCC at complaints@ncc.org.za or call them for guidance. Stopee recommends keeping all evidence for at least 12 months.

What happens after you cancel

Cancellation is not the end of your journey. Understanding what changes ensures you're not caught off guard.

Your access after cancellation

When you cancel, your access depends on your billing cycle. If you cancel mid-cycle on the App Store or Google Play, you retain Premium access until your current paid period ends. At that point, access reverts to the free tier, and you see only the limited free lessons.

If you requested a refund alongside cancellation, Premium access is removed immediately. Your drawing progress, saved lessons, and any custom work you've created remain in the app, but you cannot access paid content.

Confirming your cancellation status

After cancelling, verify your subscription status within 24 hours to ensure the cancellation took effect.

• iOS users: Go to Settings > Your Name > Subscriptions and check that Simply Draw no longer appears or shows "Cancelled".
• Android users: Open Google Play Store > Payments and Subscriptions > Subscriptions and confirm Simply Draw is no longer listed as active.
• Web subscribers: Check your email for a cancellation confirmation from Simply Draw or the payment processor.

If the subscription still shows as active after 24 hours, contact the platform support or Simply Draw directly.

Monitor your next billing date

After cancellation, check your bank statement or credit card statement on your original renewal date. If a charge appears after you've cancelled, this is a billing error, and you can dispute it with your bank or payment provider immediately. Banks in South Africa typically reverse unauthorised charges within 5 to 10 working days.

Simply draw pricing and plans in south africa

Understanding what you're paying helps you decide whether cancellation is the right move.

Current pricing structure

Pricing is shown in South African Rands (ZAR) and appears in the app after completing your first two free lessons. The exact amount you pay may vary slightly depending on exchange rates if you're using an international payment method, though most South African App Store and Google Play transactions are charged in ZAR.

Common mistakes that cost you money

Cancellation seems straightforward, but small mistakes can lock you into extra billing cycles or prevent legitimate refunds. We've seen these errors countless times, and Stopee wants to help you avoid them.

Mistake 1: deleting the app without cancelling the subscription

This is the most expensive mistake. Uninstalling Simply Draw does absolutely nothing to stop your subscription. Your bank details remain on file with the App Store, Google Play, or Simply Draw's payment processor, and charges continue every month or year. Delete the app only after you've formally cancelled through the platform settings or by contacting the company.

Mistake 2: cancelling at the wrong place

Cancelling inside the Simply Draw app itself rarely works. You must cancel through the platform where you subscribed (App Store Settings, Google Play Subscriptions, or by email to the company). If you cancel in the wrong place, the subscription continues, and you'll be billed again.

Mistake 3: not checking your cancellation confirmation

After cancelling, you receive a confirmation message or email. If you don't receive one within 24 hours, the cancellation may not have gone through. Check your spam folder and follow up immediately with the platform or company if confirmation is missing.

Mistake 4: assuming your free trial cancellation is automatic

If you signed up for a free trial, you must cancel before the trial ends to avoid being charged. Mark your calendar with the trial end date and cancel 2 to 3 days before, giving yourself a buffer.

Mistake 5: missing the 30-day refund window

App Store and Google Play allow refunds within 30 days. After 30 days, refunds become harder to obtain. If you're unhappy, request a refund immediately rather than waiting.

Your cancellation checklist

Use this checklist to stay organised and avoid oversights during your cancellation process.

• Determine where you subscribed (App Store, Google Play, or web payment).
• Note your subscription renewal date from your most recent receipt or account screen.
• Complete the cancellation steps for your platform (iOS, Android, or web email).
• Save the cancellation confirmation email or screenshot.
• Wait 24 hours and verify the subscription no longer appears as active.
• Check your bank statement or card statement on your next renewal date for any charges.
• If charged after cancellation, dispute the charge immediately with your bank.
• If requesting a refund, do so within 30 days of the original purchase.
• Keep all receipts, confirmation emails, and dispute records for 12 months.

Should you keep or cancel simply draw?

This decision depends on your learning goals and budget. Stopee empowers you to make an informed choice.

Reasons to keep your subscription

• You actively use the lessons and see improvement in your drawing skills.
• The structured curriculum matches your learning style.
• You have time to complete courses before your next renewal date.
• The cost (R199.99 per month) fits comfortably in your entertainment or education budget.

Reasons to cancel

• You've completed the free lessons and found the premium content didn't meet expectations.
• You don't have time to engage with the app regularly (more than 2 to 3 weeks inactive).
• The monthly or annual cost has become a financial burden.
• You've found a free or cheaper alternative that works better for you.
• The app is broken, crashes frequently, or doesn't load lessons properly.
• You're no longer interested in learning to draw.

Contact information and escalation

If Simply Draw refuses to cancel your subscription or process your refund, here's where to escalate.

Simply draw direct contact

Email: draw@hellosimply.com

In-app support: Avatar > Settings > Contact Us

Company: Simply Ltd (formerly JoyTunes), Tel Aviv-Jaffa, Israel

When contacting them, include your email address, subscription purchase date, payment method, and the specific issue (cancellation not processed, refund not received, etc.).

South african regulatory escalation

If the company fails to respond or refuses your cancellation or refund request, file a complaint with the National Consumer Commission (NCC).

National Consumer Commission (NCC)

Email: complaints@ncc.org.za

Phone: +27 (0)12 428 8335

Website: www.ncc.org.za

Provide your complaint number, all supporting documents (receipts, emails, screenshots), and a clear explanation of what happened. The NCC investigates free of charge and can force the company to refund you or cancel your subscription if they find in your favour.

Bank and payment provider dispute

If you've been charged after cancellation, contact your bank or PayPal directly and request a chargeback or dispute. Provide your cancellation confirmation and the unauthorised charge as evidence. Your bank will investigate and reverse the charge if you've cancelled in good faith.

Final thoughts: take control of your subscriptions

Subscription apps are designed to stay in your life quietly, renewing month after month without demanding your attention. Cancelling Simply Draw requires you to be proactive and organised, but the steps are straightforward once you know which platform to use.

Whether you're cancelling because the app didn't meet your expectations, you've run out of time, or you've found a better alternative, you have clear legal rights in South Africa. The Consumer Protection Act protects you, refund windows give you an escape route, and regulatory bodies like the NCC back you up if the company fights back.

Stopee has helped thousands of consumers cancel subscriptions and recover their money by knowing exactly where to click, what to say, and which laws protect them. Your journey with Simply Draw may be ending, but your control over your own wallet is just beginning. Use this guide, follow the steps methodically, and don't let a forgotten subscription drain your account any longer. Stopee is here to remind you: you own your money, and you have the power to stop paying for anything you no longer want.