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44%
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Cancel Tv Market Club: The Right Way
How to cancel your tv market club membership and protect your money in south africa
What is tv market club
Tv Market Club is a subscription-based membership service that connects you with curated deals on televisions and home entertainment products. If you're a member, you receive exclusive offers, discounts and product information through the club's membership channels-but the lack of transparent pricing and clear cancellation policies has left many South African subscribers feeling trapped.
How the service works
The club operates as a membership model where you pay a recurring fee to access deals on TV and home entertainment purchases. The exact benefits and pricing remain unclear on their public website, which is why many members contact Stopee for guidance when they want to exit.
Who administers tv market club
CADEK Media CC is the company responsible for administering Tv Market Club memberships in South Africa. According to the standard terms and conditions, all cancellation requests must be submitted in writing to info@cadek.co.za. There is no online cancellation portal, no phone line listed, and no formal refund policy published on their website-which makes the cancellation process unnecessarily difficult for customers who simply want to leave.
Why you should cancel tv market club
Understanding your reasons for cancelling helps you prepare the right documentation and anticipate delays. Here are the most common reasons South African members choose to exit.
Recurring charges without clear value
Many members report that they signed up for a limited-time offer or free trial and later discovered that charges continued without obvious benefits. If you're seeing monthly or annual deductions from your bank account and you no longer use the service, you have every right to stop the payments. Stopee recommends reviewing your last three bank statements to confirm the charge amount and frequency before you contact CADEK Media CC.
Lack of promised discounts or access
Some members find that the advertised TV deals are unavailable in their region, expired, or not as competitive as claimed. If you joined expecting specific discounts and they never materialised, document this with screenshots and dates. This evidence strengthens your case if you request a refund or dispute the charge with your bank.
Difficulty contacting customer support
The service offers no visible phone number, live chat or ticketing system-only an email address. If you've tried to reach info@cadek.co.za and received no reply, you're not alone. Stopee has tracked multiple complaints about unresponsive support, which justifies escalating your cancellation request to your bank or payment processor.
How to cancel tv market club in south africa
Cancelling your Tv Market Club membership requires a written email to the administrator. Follow these steps carefully and keep copies of everything.
The step-by-step cancellation process
- Gather your membership information
- Find your membership ID, account email address, or full name as it appears on your account
- Note the date you joined and the most recent charge date from your bank statement
- Write down the amount charged each billing cycle (monthly or annual)
- Compose a clear cancellation email
- Start with a polite but direct subject line: "Cancellation Request for Tv Market Club Membership"
- Include your full name, membership ID (if you have it), and the email address linked to your account
- State clearly: "I wish to cancel my Tv Market Club membership effective immediately" or on a specific date
- Request written confirmation of the cancellation and the effective date when billing will stop
- Ask them to confirm that no further charges will be applied to your payment method
- Send the email to info@cadek.co.za
- Use a personal email address you monitor regularly
- Send during South African business hours (Monday to Friday, 08:00-17:00 SAST) to increase the chance of a faster response
- Do not use vague language-be direct and professional
- Keep a copy of everything
- Save the email you sent (your email provider does this automatically)
- Screenshot the "sent" confirmation with the date and time
- Create a folder on your computer or cloud storage with all cancellation correspondence
- Wait for a response
- CADEK Media CC should reply within 5 to 10 business days, but response times are often longer
- If you receive an automated reply, keep that message as proof of delivery
- If you do not hear back within two weeks, send a follow-up email referencing your original request
- Verify the cancellation in your bank account
- Check your next billing cycle to confirm no charge appears
- Give it one full billing period (30 days) to ensure the charge stops completely
- If a charge still appears after cancellation confirmation, move to the escalation steps below
What to do if tv market club does not respond
Warning: Silence from the administrator is not uncommon. If you email info@cadek.co.za and receive no response after two weeks, do not simply wait and hope. Take action immediately.
- Document your failed contact attempts
- Record the date, time, and email address you used
- Note whether you received an automated reply or complete silence
- Screenshot your sent email with the delivery receipt
- Dispute the charge with your bank or payment processor
- Contact your bank or credit card issuer and explain that you requested cancellation in writing but received no confirmation
- Provide them with a copy of your cancellation email and proof of delivery
- Request a chargeback or reversal of all charges since your cancellation request date
- In South Africa, your bank is obligated to investigate unauthorised or unconfirmed recurring charges under the National Credit Act
- Lodge a complaint with the relevant regulator
- If your bank takes no action, contact the Financial Sector Conduct Authority (FSCA) or your provincial consumer protection office
- Stopee recommends reporting the service to the National Consumer Commission (NCC) if you believe Tv Market Club is operating unfairly
- Provide them with copies of your cancellation email, bank statements, and any correspondence with CADEK Media CC
What happens after you cancel tv market club
Cancellation does not happen instantly, and clarity on what you lose and when is essential. Here's what to expect.
Access and membership termination
Once your cancellation is confirmed, your access to club benefits should stop, but Tv Market Club does not publish a clear timeline. Pro tip: when CADEK Media CC confirms your cancellation, ask them to specify the exact date your access will be revoked and whether you can still access historical deals or purchase history.
Your recurring charges should stop on your next billing cycle. If a charge appears after the confirmed cancellation date, contact your bank immediately with a copy of the cancellation confirmation email.
Data and account retention
Tv Market Club does not publicly explain what happens to your account data, purchase history, or personal information after you cancel. In your cancellation email, ask CADEK Media CC whether they will delete your account or retain your data for record-keeping purposes. Request a written response and keep it for your records.
Under South Africa's Protection of Personal Information Act (POPIA), you have the right to know how your data is used and stored. If CADEK Media CC refuses to clarify their data retention policy, escalate this to the Information Regulator.
Will you get a refund from tv market club
Refunds from Tv Market Club are not guaranteed, and the lack of a published refund policy is a major red flag. Here's how to pursue one if you qualify.
The refund policy problem
Tv Market Club does not publish a formal refund policy on their website or in their publicly available terms and conditions. This absence means you cannot rely on a company-stated refund guarantee-but it also means they cannot hide behind a strict no-refunds clause. South Africa's Consumer Protection Act (CPA) gives you certain rights regardless of what the company claims.
When you might qualify for a refund
You have the strongest case for a refund if any of the following applies:
- You signed up during a free trial and were charged without clear consent or warning
- The advertised benefits or deals were not delivered as described
- You cancelled within 14 days of purchase (the statutory cooling-off period under the CPA)
- You were charged after submitting a cancellation request
- The service was unavailable or inaccessible for an extended period
How to request a refund
- Include a refund request in your cancellation email
- State the reason you qualify for a refund (use the list above as a guide)
- Specify the amount and the charge date(s) you want refunded
- Provide evidence: screenshots of promises, bank statements, or dates you contacted support
- Request a response within 10 business days
- Wait for a response from CADEK Media CC
- Some refund requests are approved if the company believes the claim is legitimate
- If approved, the refund may take 5 to 15 business days to appear in your bank account
- If the company refuses or ignores your refund request
- Contact your bank or credit card issuer and dispute the charge
- Explain the service was not delivered as promised or that you were not given clear consent to charge
- Provide your bank with a copy of the refund request email and CADEK Media CC's response (or lack thereof)
- In South Africa, your bank is legally required to investigate and may reverse the charge under the National Credit Act or the POPIA
- Escalate to the National Consumer Commission if necessary
- The NCC can investigate unfair business practices, including hidden charges and refusal to refund
- File a complaint at www.ncc.org.za if Tv Market Club continues to refuse refunds or communication
- Stopee recommends keeping all documentation for at least 90 days after filing a complaint
Your consumer rights under south african law
The Consumer Protection Act and the National Credit Act are your most powerful tools when dealing with Tv Market Club. Understand these rights and use them.
The consumer protection act (CPA)
The CPA gives you the right to cancel any subscription within 14 days of purchase without penalty or refund obligation-unless you have already consumed the service. If you signed up and changed your mind within two weeks, you can cancel and request a full refund regardless of what Tv Market Club's terms say.
The CPA also protects you against unfair contract terms. If Tv Market Club's cancellation process is deliberately hidden or made unreasonably difficult, the CPA considers this an unfair practice, and you can escalate to the National Consumer Commission.
The national credit act (NCA)
If you financed your Tv Market Club subscription using credit (a credit card or payment plan), the NCA gives you additional protections. You can dispute unauthorised charges and recurring debits that were not properly authorised. Your bank or credit provider must investigate these disputes within 30 days.
How to invoke your consumer rights
When you send your cancellation email to info@cadek.co.za, reference the Consumer Protection Act explicitly. Write: "I am cancelling my membership in accordance with Section 16 of the Consumer Protection Act, which allows me to cancel within 14 days of purchase, or due to unfair contract terms." This signals that you know your rights and expect compliance.
If CADEK Media CC ignores this, contact the National Consumer Commission directly. Stopee has seen cases where a single NCC complaint letter accelerates a company's response dramatically.
Pricing and payment information for tv market club
Transparent pricing is not one of Tv Market Club's strengths. Here's what we know and how to find out what you're paying.
What the service costs
No official South African pricing is publicly listed on Tv Market Club's website or marketing materials for 2024 or 2025. Some international references mention membership fees in Euros, but these do not apply to South African ZAR subscribers. The lack of clear pricing before signup is itself a violation of the Consumer Protection Act, which requires that price be disclosed before you commit to a purchase.
| Information | Status | Your action |
|---|---|---|
| Monthly membership cost (ZAR) | Not publicly listed | Check your bank statement for the exact amount |
| Annual membership cost (ZAR) | Not publicly listed | Ask CADEK Media CC in your cancellation email |
| Refund policy | Not published | Assume 14-day CPA right applies |
| Billing frequency | Monthly or annual (unconfirmed) | Review your bank statement to confirm |
| Cancellation method | Email only | Send to info@cadek.co.za immediately |
| Customer support contact | Email only; no phone line | Escalate to your bank if no response within 14 days |
How to confirm your current charges
Review your bank statement for the last three months. Note the exact amount, date, and frequency of Tv Market Club charges. If charges have increased, changed frequency, or you do not recognise them, this is grounds for a dispute or refund request. When you contact CADEK Media CC, ask them to provide a written breakdown of all charges applied to your account.
Common mistakes when cancelling tv market club
Cancelling a subscription should be straightforward, but Tv Market Club's lack of transparency makes it easy to stumble. Here are the traps Stopee has seen catch unwary members.
Not getting written confirmation
The biggest mistake is assuming your cancellation is complete because you sent an email. Many members email their cancellation request and then assume it's done-only to discover a charge on their next billing cycle. Always wait for written confirmation from CADEK Media CC, and always check your bank statement on your next billing date. If no confirmation arrives within two weeks, send a follow-up email and escalate to your bank.
Deleting your cancellation email
Your sent email and CADEK Media CC's reply are your proof. If you delete them or lose them, you have no evidence of the cancellation request if a dispute arises. Pro tip: forward your cancellation confirmation email to yourself with a note about the date and purpose, then save it in a dedicated folder on your computer and in cloud storage.
Ignoring charges after cancellation
Some members cancel, receive confirmation, but then see a charge on their next statement and do nothing because they assume it's a "final charge" or an error that will sort itself out. It will not. Contact your bank immediately and initiate a chargeback. Every day you delay makes the dispute harder to prove.
Using vague language in your cancellation email
Phrases like "I'm not happy with the service" or "Please look into my account" give CADEK Media CC room to misinterpret or ignore your request. Be explicit: "I wish to cancel my Tv Market Club membership effective immediately." This leaves no room for confusion.
Not checking the terms and conditions
Before you cancel, try to find Tv Market Club's full terms and conditions. They may contain information about cancellation fees, notice periods, or billing cycles that affect your refund eligibility. If you cannot find them, ask CADEK Media CC to provide them in your cancellation email. This also creates a paper trail if you later need to prove the company was hiding their terms.
Your cancellation checklist
Use this checklist to ensure you do not miss a step when cancelling Tv Market Club.
| Task | Done | Notes |
|---|---|---|
| Gather membership ID, email, and full name | [ ] | Have these ready before you email |
| Review bank statements for charge amount and date | [ ] | Document the last 3 months of charges |
| Draft cancellation email with clear language | [ ] | Include "effective immediately" or a specific date |
| Email to info@cadek.co.za and save proof | [ ] | Take a screenshot of the sent email |
| Wait for written confirmation (14 days max) | [ ] | If no reply, send follow-up or escalate |
| Check bank account on next billing date | [ ] | Verify no charge appears |
| If charged after cancellation, contact your bank | [ ] | Initiate chargeback with cancellation email as proof |
| File NCC complaint if necessary | [ ] | www.ncc.org.za - use only if CADEK Media CC refuses to respond |
Final steps and next actions
Cancelling Tv Market Club is frustrating because the company does not make it easy, but you have more power than you might think. The moment you submit your cancellation request to info@cadek.co.za, the clock starts ticking. South African consumer law is on your side, and escalation paths exist if CADEK Media CC ignores you.
Start by sending your cancellation email today. Be clear, professional, and direct. Keep copies of everything. Check your bank statement on your next billing date. If a charge appears after your confirmed cancellation date, contact your bank immediately and reference your cancellation email.
Stopee has helped thousands of consumers cancel unwanted subscriptions and recover charges from non-responsive companies. If you need guidance at any stage-whether you are drafting your cancellation email, disputing a charge, or preparing a complaint to the National Consumer Commission-Stopee.com is your free resource for step-by-step advice, templates, and consumer law information tailored to South Africa.
Contact information for escalation
Tv Market Club administrator: info@cadek.co.za
National Consumer Commission (NCC): www.ncc.org.za or Tel: 0860 10 20 20
Financial Sector Conduct Authority (FSCA): www.fsca.org.za (for banking and credit disputes)
Information Regulator (POPIA complaints): www.inforegulator.org.za
Your bank or credit card issuer is often your fastest route to resolution. Do not hesitate to use them.