Manage Rally

How to cancel rally and stop unwanted charges

What is rally and how it works

Rally is an on-demand public-transport shuttle service operating across South African urban areas, offering flexible shared or private journeys booked through a mobile app. You create an account, select your pickup and drop-off points, and choose between single trips or subscription passes for regular commuting.

How you access rally

The Rally app lets you book trips on-demand or subscribe to recurring passes for predictable transport costs. Payment flows through in-app subscriptions, per-trip charges, or app-store billing-meaning your money can be tied to multiple payment methods at once, which is why cancellation requires attention to detail.

Why you might want to cancel

You may cancel Rally if you've found an alternative commute, relocated, or simply want to stop recurring charges draining your account. Whatever your reason, Stopee is here to guide you through the cancellation process without frustration or lost money.

Understanding your consumer rights in south africa

Before you cancel, know what the law protects you with-this knowledge becomes your lever if Rally resists a refund or makes cancellation difficult.

Key protections under south african law

The Consumer Protection Act (CPA) requires that services are provided as promised and without misleading information. You have the right to cancel a subscription within a reasonable timeframe, and if Rally fails to deliver the service as described, you can demand a refund. Additionally, if you cancel within 14 days of purchase (where applicable under the CPA), you may qualify for a cooling-off period refund.

When to escalate your complaint

If Rally refuses to process your cancellation or denies a refund you believe you deserve, contact the National Consumer Commission (NCC) or your provincial consumer protection authority. Keep all transaction records, screenshots of the app, and email communications-these are your evidence. Stopee recommends documenting every step so you're never caught without proof.

Methods to cancel rally

You have three primary paths to cancel: through the Rally app itself, via your app store, or through your payment provider if charges persist after app-based cancellation.

Direct cancellation in the rally app

This is the fastest and most direct route, provided the app menu is transparent. Follow these steps carefully to avoid missing a confirmation button that might bury your cancellation request.

1. Open the Rally app and sign in with the account you used to subscribe.
   • If you've forgotten your password, use "Forgot Password" before you begin.
   • Make sure you're signing into the correct account if you've used multiple email addresses.
2. Navigate to your Account or Profile section.
   • Look for a menu icon (three horizontal lines) or your profile avatar in the top-left or top-right corner.
   • Tap "Account Settings" or "My Profile" depending on the app layout.
3. Find Subscriptions, Passes, or Payments.
   • Scroll down until you see "Active Subscriptions," "My Passes," or "Billing."
   • This section lists all recurring charges linked to your account.
4. Locate your active Rally subscription or pass.
   • You may see multiple passes if you've subscribed to different tiers or durations.
   • Select the one you want to cancel-typically labelled with the plan name and next billing date.
5. Tap "Cancel," "Turn Off Auto-Renew," or "Stop Subscription."
   • The button text varies by app version; look for any option ending the subscription.
   • Some apps ask you to confirm your reason for cancelling-this feedback is optional.
6. Follow any on-screen prompts and confirm cancellation.
   • The app may offer a discount or trial extension; decline unless you genuinely want to stay.
   • Once you see a confirmation screen or message, screenshot it immediately as proof.
7. Save your confirmation number and timestamp.
   • Write down the date, time, and any reference number displayed.
   • This protects you if Rally later claims you never cancelled.

Pro tip: Check your subscription status again 24 hours later to confirm the cancellation stuck. App glitches sometimes fail to process cancellations silently.

Cancelling through apple app store or google play

If you purchased your Rally subscription via an app store rather than directly in the app, you must cancel there-not in the Rally app itself. This is a common trap, and Stopee has seen countless consumers cancel in one place while the other continues to bill them.

For Apple users (iPhone or iPad):

1. Open the Settings app on your Apple device.
   • Scroll down and tap "iTunes & App Store" or "Subscriptions."
2. Tap your Apple ID at the top of the screen.
   • You may need to sign in with your Apple ID password or Face ID.
3. Select "Subscriptions."
   • You'll see all active and cancelled subscriptions linked to your Apple ID.
4. Find Rally in the list and tap it.
   • If you see "Manage" or "View," tap that first.
5. Tap "Cancel Subscription" or "Turn Off Auto-Renew."
   • Apple will ask you to confirm; tap "Confirm" when prompted.
6. Take a screenshot of the cancellation confirmation.
   • The screen should show the cancellation date and your refund eligibility.

For Google Play users (Android):

1. Open the Google Play Store app.
   • Tap the profile icon in the top-right corner.
2. Go to "Payments & subscriptions" or "Manage subscriptions."
   • The exact label depends on your Android version.
3. Tap "Subscriptions."
   • You'll see all subscriptions associated with your Google account.
4. Select Rally from the list.
   • Tap to open the subscription details.
5. Tap "Cancel subscription."
   • Google will show you the cancellation date and final charge date.
6. Confirm the cancellation and screenshot the result.
   • Save this proof for your records.

Cancelling through your bank or payment provider

If charges continue after you've cancelled in the app and app store, your bank or payment provider can stop them. This is your backup plan if Rally won't listen.

1. Contact your bank or payment provider directly.
   • Call the number on the back of your card or log into your online banking.
   • Explain that you want to dispute or stop recurring charges from Rally.
2. Request a stop-payment order or chargeback.
   • Your bank can block future transactions from Rally for you.
   • A chargeback reverses unauthorised charges, though this should be a last resort.
3. Provide the transaction dates and amounts.
   • Show your bank the screenshots of cancellation attempts and proof you cancelled.
4. Follow your bank's process and get a reference number.
   • Save this for your records and any future dispute.

Warning: Banks may take 5-10 business days to process a stop-payment order, so act quickly if unwanted charges are still flowing.

Rally pricing and subscription plans

Understanding what you're paying for helps you spot hidden charges and know exactly what to cancel.

Current rally subscription options

Pro tip: Pay-per-trip charges never auto-renew, so there's nothing to cancel-you only pay when you book. Monthly, quarterly, and annual passes, however, auto-renew unless you actively cancel.

What happens after you cancel rally

Cancellation doesn't end instantly; understanding the timeline protects you from surprises on your next billing date.

Your access after cancellation

When you cancel a recurring pass, you retain access to Rally until the end of your current paid period. If your monthly pass renews on the 15th and you cancel on the 5th, you can still use Rally until the 15th without extra charge. On the 15th, the subscription stops and no new charge hits your account.

Your account and personal data

Cancelling a subscription does not delete your account or erase your personal data-your ride history, saved addresses, and payment methods stay on file. If you want complete data removal, you must request account deletion separately. Most importantly, check the Rally app's privacy or account settings for a "Delete Account" option, or contact Rally support directly to confirm your data will be wiped.

Refunds and what you're entitled to

The refund question is where most people get stuck, so Stopee breaks down your options and rights clearly.

Whether you qualify for a refund

Refunds for partial unused time on a subscription are not automatic and depend on Rally's policy and South African consumer law. Most transport and subscription services do not prorate refunds after a billing cycle begins. However, the Consumer Protection Act allows you to claim a refund if the service was not delivered, was misrepresented, or if you cancel within the cooling-off period (typically 14 days for online purchases).

How to request a refund

1. Check Rally's refund policy in the app or on their website.
   • Look under Settings, Help, or Terms & Conditions.
2. Gather your evidence.
   • Screenshots of the subscription charge, your cancellation confirmation, and any communication with Rally.
   • Include dates and amounts in ZAR.
3. Contact Rally support with a refund request.
   • Use the in-app "Help" or "Support" button, or find their email on the app store listing.
   • Explain clearly: the charge date, the amount, your cancellation date, and why you believe you deserve a refund.
4. Reference the Consumer Protection Act if Rally refuses.
   • State: "Under the Consumer Protection Act of South Africa, I am entitled to a refund for services not rendered as agreed. Please process this within 14 days."
5. Follow up within 7 days if you receive no response.
   • Send a second email marked "Urgent - Refund Request Follow-Up."
6. Escalate to the National Consumer Commission if Rally ignores you.
   • File a complaint at ncc.org.za with all your documentation.

Warning: Do not ignore a refund denial. South Africa's consumer protection authority can compel Rally to pay if your claim is valid.

Common cancellation mistakes to avoid

Cancelling sounds simple, but small errors can leave you paying for months longer than intended. Stopee has helped thousands of consumers avoid these traps.

Mistake one: cancelling only in the app, not the app store

You may cancel your Rally subscription in the app, but if you purchased it via Apple or Google, you must also cancel in the app store. Many users cancel once and assume they're done-then discover charges resuming weeks later because the app-store subscription never ended.

Mistake two: forgetting to screenshot your confirmation

If you don't capture proof of cancellation, you have no evidence if Rally later denies it. Screenshot the final confirmation screen showing the date, time, and cancellation status. Keep these images on your phone or cloud storage for at least 12 months.

Mistake three: assuming cancellation stops all charges immediately

Cancellation stops future renewals but does not refund unused days in your current billing cycle. If you pay for a full month on the 1st and cancel on the 20th, you've paid for 30 days but used 20. Most services will not refund the remaining 10 days unless you specifically request it and cite consumer protection law.

Mistake four: not checking for linked payment methods

If you've updated your card or linked a new payment method since subscribing, Rally might still charge your old card. Before you cancel, review all linked payment methods in your account and remove any you no longer use.

Cancellation checklist for rally

Use this step-by-step checklist to confirm you've completed every necessary action and protected your money.

Why stopee makes cancellation easier

Stopee is designed to guide South African consumers through subscription traps and empower you to reclaim control of your money. Our platform tracks your cancellations, reminds you of auto-renewal dates, and helps you document everything needed for disputes or refund claims. Whether you're cancelling Rally, a streaming service, or any recurring charge, Stopee has helped thousands of consumers cancel without losing time or money to fine print and hidden buttons.

Visit Stopee at stopee.com today to discover how to cancel subscriptions faster, safer, and with full peace of mind. Stopee puts you in charge-not the companies that want your money to flow automatically forever.