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Cancel Daily Harvest: Step-by-Step Guide
How to cancel daily harvest in south africa: steps, refunds and your rights
What is daily harvest
Daily Harvest is a subscription meal delivery service that ships frozen, plant-based meals directly to your door. The company specialises in smoothies, bowls, soups and harvest bowls, with a focus on organic ingredients and convenience for people who want quick, nutritious meals without the prep work.
How the subscription works
You select your preferred meal items and choose how often you want your box delivered (typically weekly). Daily Harvest automatically ships your frozen meals on a set schedule and charges your payment method each billing cycle. Your subscription renews automatically unless you cancel before the weekly cutoff time, which is 6 PM Eastern Time on Sunday. This means timing matters when you cancel, and that is where understanding the process helps you avoid unexpected charges.
What you receive
Each box contains a selection of pre-portioned, frozen meal components designed to be ready in minutes. The service targets customers who prioritise plant-forward eating and organic sourcing, though exact product availability and pricing in South Africa requires direct contact with the company.
Why you might want to cancel daily harvest
Cancelling a subscription is a personal decision, and there are several valid reasons why you might choose to step away from Daily Harvest.
Common reasons to cancel
You might find that the meals do not suit your taste preferences, or that the cost per box does not fit your budget. Some customers cancel because they are not using the meals quickly enough before expiry, or because they have found a cheaper alternative. Others simply prefer the flexibility of choosing their own meals rather than committing to a weekly subscription. Whatever your reason, you have the right to cancel without penalty or pressure, and Stopee is here to help you understand exactly how.
Before you cancel: what you need to know
Before you proceed with cancellation, understand that perishable goods shipped by Daily Harvest are generally non-refundable once they leave the warehouse. This is aligned with South African consumer law, which excludes perishable items from the standard 14-day cooling-off period. However, if your shipment fails to arrive or arrives damaged, you are entitled to a refund or replacement. The key is to act fast and keep proof of what happened.
How to cancel your daily harvest subscription
Stopee has identified four ways to cancel, and the website method is fastest and leaves you with instant written confirmation.
Cancel via the daily harvest website (recommended method)
Logging into your account and cancelling directly is the quickest route and gives you immediate email confirmation of your cancellation.
- Go to the Daily Harvest website at https://daily-harvest.com/ and log into your account using your email and password.
- Navigate to the menu and select My Plan or Account Settings.
- Find the option that reads Plan Settings or Manage Subscription.
- Click on Cancel Plan and follow the on-screen prompts.
- You will be asked to confirm your cancellation and may be offered a discount to stay; decline if you are certain you want to leave.
- Screenshot or save the confirmation page, and check your email within 30 minutes for a cancellation confirmation.
Pro tip: Aim to cancel before Sunday 6 PM ET to avoid being charged for the next week's box. If you miss this window, contact customer service immediately to request a refund for the upcoming shipment.
Cancel via live chat
Live chat offers real-time support and gives you a transcript, though response times vary by volume.
- Visit https://daily-harvest.com/ and look for the chat icon in the bottom-right corner of the page.
- Click the icon to open the chat window.
- Type your message: "I would like to cancel my subscription, please."
- Provide your account email address when asked.
- Wait for a representative to respond; during peak hours this may take 10-30 minutes.
- Ask the representative to confirm your cancellation in writing and request they email you a confirmation.
- Save the chat transcript by taking a screenshot before closing the window.
Warning: Do not close the chat window until you have received written confirmation. If the representative disconnects, immediately email hello@daily-harvest.com with your chat transcript and a request to confirm cancellation in writing.
Cancel via email
Email is the slowest method but creates a paper trail that protects you.
- Compose an email to hello@daily-harvest.com with the subject line "Cancellation Request".
- Include your full name, account email address, and account number (if you have it).
- Write clearly: "I request immediate cancellation of my Daily Harvest subscription effective today."
- Send the email and wait for a reply within 24 to 48 hours.
- Save the confirmation email in a folder for your records.
Pro tip: If you do not hear back within 48 hours, send a follow-up email or use another method to cancel. Do not assume silence means approval.
Cancel via phone
Calling allows you to speak to a human and ask questions, though you will need to take notes.
- Call +1-888-302-0305 or +1-917-595-2016 during Daily Harvest's business hours (check their website for exact hours, as these are US-based numbers).
- Have your account email and subscription details ready.
- Tell the representative clearly: "I want to cancel my subscription effective immediately."
- Listen carefully to any retention offers and decline if you are sure about cancelling.
- Ask for a reference number and note the date and time of the call.
- Request an email confirmation and note the representative's name.
- Follow up with an email to hello@daily-harvest.com if no confirmation arrives within 24 hours.
Warning: Phone lines for US-based companies can be difficult to reach from South Africa due to time zones. Consider emailing or using chat first, as these methods are more reliable for South African customers.
What happens immediately after you cancel
Cancellation can feel uncertain, so here is what to expect and what you should do next.
Your account and access
Once you cancel, your subscription stops renewing and no future charges will appear on your payment method. You retain access to your account to view past orders, invoices and delivery history. Your account will not be deleted automatically; you can log in anytime to check order history.
Your next shipment
If you cancel before the weekly cutoff (Sunday 6 PM ET), your current box will not ship and you will not be charged. If you cancel after the cutoff, the shipment is already processed and you will receive it and be charged; you can then request a refund for that box if it has not shipped yet. Stopee recommends checking your confirmation email to see the exact cancellation date and your last charge date.
Confirmations and records
Always save your cancellation confirmation email. Store it in a dedicated folder or take a screenshot. If you used chat, save the transcript. If you called, note the reference number. These records protect you if Daily Harvest accidentally re-charges you or claims you never cancelled.
Refunds: what you are entitled to
Understanding Daily Harvest's refund policy and your rights under South African law is essential before you cancel.
Standard refund policy for perishable goods
Daily Harvest's policy states that shipped perishable goods are non-refundable once they have left the warehouse. This aligns with the South African Consumer Protection Act (CPA), which excludes perishable items from the 14-day cooling-off period. This means you cannot request a refund simply because you changed your mind about a meal box you have already received.
When you are entitled to a refund
You have the right to a refund or replacement in these situations:
- The shipment never arrives (lost in transit) - you are entitled to a full refund.
- The box arrives damaged, frozen solid or defective - request a replacement or refund with proof (photos, delivery notes).
- You cancel before the order is processed and charged - you will not be charged and no refund is needed.
- A shipment is charged to your account after you have cancelled - contact Daily Harvest immediately and request a reversal of that charge.
Pro tip: Keep photos of damaged or missing items and your delivery confirmation note. These form proof of your claim and speed up the refund process. Contact Daily Harvest within 48 hours of receiving a damaged box; the faster you report, the faster you are refunded.
Claims you should ignore
Some online sources claim Daily Harvest offers a 14-day full refund policy for all boxes. This is not accurate. The company does not offer a blanket 14-day refund for change of mind, especially for perishable goods. Do not cancel expecting a refund for boxes you have already eaten or used.
Your consumer rights in south africa
South African law protects you as a consumer, and understanding these rights empowers you to take action if Daily Harvest does not honour your cancellation.
The consumer protection act and perishable goods
Under the South African Consumer Protection Act (CPA), the 14-day cooling-off period does not apply to perishable goods, including frozen food. This means Daily Harvest's refusal to refund eaten or used meals is legal. However, the CPA does require that goods be of good quality, safe and fit for purpose. If your meals arrive spoiled, damaged or unsafe, you can claim a refund regardless of the perishable goods exemption.
Rights if daily harvest refuses to cancel or refund
If Daily Harvest ignores your cancellation request or continues to charge you after cancellation, you have the right to escalate your complaint:
- Step 1: Document everything - save all emails, chat transcripts, and payment proof.
- Step 2: Send a formal demand letter to Daily Harvest's address (see below) requesting cancellation confirmation and a reversal of unauthorised charges.
- Step 3: Contact your bank or payment provider and dispute the charge if Daily Harvest does not respond within 14 days.
- Step 4: File a complaint with the National Consumer Commission (NCC) if the dispute remains unresolved.
The NCC has the power to investigate and compel businesses to comply with South African consumer law, making it your strongest lever if the company refuses to cooperate.
Pricing and plan options
Stopee has checked multiple sources, and country-specific pricing for Daily Harvest in South Africa is not publicly available; this reflects the company's focus on its US market.
Subscription options
| Plan type | Details | Pricing in South Africa |
|---|---|---|
| Weekly box | Recurring shipment of pre-selected frozen meals; you customize items in your account. | Contact for pricing |
| One-off purchase | Some items may be available for single purchase; availability varies by location. | Contact for pricing |
| Pause subscription | Pause deliveries for up to 4 weeks without cancelling; useful if you need a temporary break. | Included with subscription |
To find out whether Daily Harvest currently delivers to your area in South Africa or offers local pricing, email hello@daily-harvest.com or check their website for a postcode checker. Stopee recommends asking directly about any available discounts for new or returning customers before you cancel.
Common mistakes to avoid when cancelling
Cancellation can go wrong in ways that cost you money or leave you stranded, and these missteps are avoidable.
Mistake 1: cancelling via the mobile app (or attempting to)
Daily Harvest's mobile app does not have a cancellation feature. If you try to cancel through the app, you will find no option and may assume you have successfully cancelled when you have not. Always use the website, email, chat or phone to cancel. Check your next billing date in the app before cancelling to confirm the cutoff time.
Mistake 2: not keeping written confirmation
If you cancel via phone without requesting an email confirmation, you have no proof. If Daily Harvest claims you never cancelled, you cannot dispute it. Always ask for and save written confirmation, whether by email, chat transcript or reference number. Stopee has helped thousands of consumers resolve billing disputes simply by having email proof of cancellation.
Mistake 3: cancelling too late in the billing cycle
If you cancel after Sunday 6 PM ET, the next week's box may already be packed and charged. You will then need to request a refund for that specific shipment. To avoid this, cancel well before the cutoff - ideally on a Monday or Tuesday of the previous week.
Mistake 4: assuming silence means success
If you email or chat and do not receive confirmation, do not assume you have cancelled. Follow up immediately with another method. Some customer service replies land in spam folders; check there first, then contact the company again using a different channel.
Mistake 5: not checking for re-subscription
In rare cases, Daily Harvest may re-activate a cancelled subscription if you log back into your account. After cancelling, do not log in again unless you want to check your order history. If you receive an unexpected charge months after cancelling, contact the company immediately and ask them to confirm that your account is permanently deactivated.
Checklist: before and after cancellation
Use this checklist to ensure you have covered every step and protected yourself.
| Task | Completed | Notes |
|---|---|---|
| Check your next billing date | ☐ | Log in and find the exact date and time of your next charge. |
| Cancel before the cutoff | ☐ | Sunday 6 PM ET is the deadline to avoid the next week's charge. |
| Save cancellation confirmation | ☐ | Email screenshot, chat transcript, or reference number - save in a folder. |
| Monitor your payment method | ☐ | Check for any charges in the 2 weeks after cancellation; dispute if found. |
| Document any damaged boxes | ☐ | Take photos and keep delivery notes if a box arrives spoiled. |
| File a complaint if needed | ☐ | Contact the NCC if Daily Harvest refuses to honour your cancellation. |
Comparing daily harvest to alternatives
If you are on the fence about cancellation, here is how Daily Harvest stacks against similar services.
Key comparison
| Feature | Daily Harvest | Typical competitor |
|---|---|---|
| Meal type | Plant-based only | Mixed protein options |
| Prep time | 3-5 minutes (frozen) | 3-10 minutes (varies) |
| Cancellation ease | Website, chat, email, phone | Website typically |
| Refund policy | No refund for perishables | Varies; some offer 14 days |
| Availability | Primarily US-based | Variable by service |
If cost or customisation are your concerns, exploring alternatives before you cancel may help. However, if you have already decided, Stopee is here to guide you through cancellation without hassle.
How to contact daily harvest for cancellation and complaints
Keep these contact details on hand when you cancel or if you need to dispute a charge.
Primary contact methods
- Email: hello@daily-harvest.com (expect a reply within 24-48 hours)
- Live chat: Available on https://daily-harvest.com/ (bottom-right corner)
- Phone: +1-888-302-0305 or +1-917-595-2016 (US hours; note the time zone difference from South Africa)
- Website: https://daily-harvest.com/
Mailing address for formal complaints
If you need to send a formal demand letter or complaint, use the primary corporate address on Daily Harvest's website or contact page. Obtain the current address before sending, as addresses can change. Alternatively, send your complaint to the National Consumer Commission (NCC) in South Africa with a copy to Daily Harvest's email address.
Final thoughts: take control of your subscription
Cancelling Daily Harvest is straightforward once you know the steps and timing. The key is to act before the weekly cutoff, request written confirmation, and save all proof of cancellation. If the company ignores your request or continues to charge you, South African consumer law gives you powerful tools - from disputing charges with your bank to escalating to the National Consumer Commission.
Stopee has helped thousands of consumers cancel subscriptions cleanly and reclaim their money when companies failed to honour cancellation requests. If you encounter resistance from Daily Harvest, Stopee's guides on consumer rights and escalation will give you the exact steps to push back and win. Your cancellation is your choice, and you deserve a process that is simple, transparent and respectful.