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Cancel Monat: Step-by-Step Guide
How to cancel your monat subscription in south africa: your complete guide
What you need to know about monat
Monat is a direct-selling company that sells haircare and skincare products through independent market partners and online channels. Many South African customers subscribe to Monat's VIP programme, often called "Flexship," which delivers products automatically on a recurring schedule. Understanding what you've signed up for is the first step toward cancelling with confidence.
How monat subscriptions work
When you join Monat's VIP subscription, you agree to receive regular shipments and automatic billing. Your subscription may be billed directly by Monat, or it may run through Apple App Store, Google Play, or another payment platform. This matters because you may need to cancel in multiple places. Stopee exists to help you understand exactly where your billing happens and how to stop it.
Who should cancel their monat subscription
You may want to cancel if you no longer use the products, prefer to buy individually instead of in subscription boxes, experience billing issues, or simply wish to switch brands. South African consumers have statutory rights that protect you during this process, and Stopee's guides help you exercise those rights confidently.
Your consumer rights in south africa
South Africa's Consumer Protection Act (CPA) gives you powerful protections when cancelling subscriptions, especially if Monat's cancellation process is unclear or difficult.
Key statutory protections
The CPA allows you to cancel direct-selling contracts and distance transactions within 14 days of signing up or receiving your first order, whichever is later. You have the right to cancel for any reason and request a full refund, minus the direct cost of returning goods. Monat's published policy references a 30-day satisfaction guarantee, but your CPA rights may extend further. If Monat's terms conflict with South African law, the CPA takes priority.
Additionally, if Monat fails to honour cancellation requests or processes refunds unfairly, you can escalate to the National Consumer Commission (NCC), South Africa's consumer authority. Stopee recommends keeping written proof of every cancellation request you submit.
What you can demand if things go wrong
- A full refund within 30 days of your cancellation request (under the CPA)
- Cancellation without penalty, even if you've used the product (within 14 days)
- Written confirmation of your cancellation from Monat
- Compensation for non-compliance if Monat ignores your request
How to cancel your monat subscription: step-by-step
Cancelling Monat requires you to contact their global customer care team and, if applicable, cancel billing with Apple or Google. Stopee recommends starting with Monat directly.
Option 1: cancel through monat customer care (primary method)
- Locate your Monat account email or order confirmation.
- Check your email inbox for any Monat receipts or subscription confirmations.
- Log in to your Monat account online if you have one.
- Contact Monat's global Customer Care team.
- Email: support@monatglobal.com or your regional contact (Monat does not maintain a dedicated South African cancellation address).
- Phone: Check your account or order confirmation for the customer care line (calls from South Africa may be routed internationally).
- State clearly: "I wish to cancel my VIP subscription and request confirmation in writing."
- Provide your account details.
- Your customer ID or email associated with the account.
- Your order or subscription number.
- The date you joined or your last billing date.
- Ask for written confirmation.
- Request that Monat sends you an email confirming the cancellation date and any refund details.
- Do not rely on verbal confirmation alone.
- Confirm whether you need to return unopened products.
- Ask if a return is required for a refund (under Monat's 30-day guarantee).
- If so, request the returns address.
- Note: Monat's returns address is in the United States, so international shipping costs may apply.
Option 2: cancel app store billing (if you subscribed through apple or google)
Important: Cancelling through Monat does not automatically stop app store billing. You must cancel both places.
If you subscribed via apple app store
- Open the Apple App Store on your iPhone, iPad, or Mac.
- Tap or click your profile icon in the top-right corner.
- Select "Subscriptions."
- Find "Monat" or the relevant app name in the list.
- Tap "Edit" or the subscription name.
- Tap "Cancel Subscription."
- Confirm the cancellation and take a screenshot.
If you subscribed via google play
- Open the Google Play Store app on your Android device.
- Tap your profile icon in the top-right corner.
- Tap "Payments and subscriptions."
- Select "Subscriptions."
- Find the Monat subscription.
- Tap "Cancel Subscription."
- Follow the prompts and take a screenshot of the cancellation confirmation.
Documentation you must keep
Pro tip: Stopee advises you to create a folder (digital or physical) with the following before you cancel:
- Screenshots of your subscription on the Monat website or app.
- Copies of all billing statements showing the subscription charge.
- Emails you send to Monat requesting cancellation (use a clear subject line like "Cancellation Request - [Your Customer ID]").
- Any responses from Monat confirming the cancellation.
- Screenshots of app store cancellations (Apple or Google).
- A record of the date and time you cancelled.
What happens after you cancel
Cancelling a subscription does not mean your problems are solved instantly. Stopee recommends monitoring your account and billing for the next 30 to 60 days.
Shipments and deliveries
Once Monat processes your cancellation, future automatic shipments should stop. However, if an order has already been dispatched before your cancellation is processed, it may still arrive. You are not obligated to pay for or accept an unsolicited delivery. If a shipment arrives after your cancellation date, refuse it or contact Monat to arrange a return and refund.
Billing after cancellation
Check your bank statement or credit card for 14 to 21 days after you cancel. If you see a charge from Monat or the app store after your cancellation date, contact Monat and the payment platform immediately. Save evidence of the unauthorized charge. If the charge was made through Apple or Google, contact them separately to request a refund under their subscription cancellation policies.
Account closure versus subscription cancellation
Cancelling your subscription does not delete your Monat account. Your personal data, contact information, and order history remain in their system. If you want Monat to delete your account entirely, submit a separate written request to support@monatglobal.com stating: "I request full account deletion and removal of my personal data." Keep a copy of this request. Under South African data protection principles, Monat must honour reasonable deletion requests within a reasonable timeframe.
Refunds: what you're entitled to and how to claim them
Understanding Monat's refund policy and your statutory rights helps you recover money fairly.
Monat's published refund guarantee
| Timeframe | Condition | Refund amount |
|---|---|---|
| 0 to 30 days after delivery | Unused, unopened product | 100% of purchase price (excluding shipping) |
| 31 to 90 days after delivery | Unopened, unused product | 90% of purchase price (excluding shipping) |
| After 90 days | Any condition | No refund under Monat's policy |
Your statutory refund rights under the CPA
The Consumer Protection Act gives you 14 days from signing the contract to cancel and receive a full refund, minus the direct cost of returning goods. This right exists independently of Monat's 30-day guarantee. If you cancel within 14 days, you are entitled to a full refund even if the product has been opened or used.
After 14 days, you fall back on Monat's published policy (30/90-day window). However, if Monat's policy is unfair, misleading, or impossible to access, you can cite the CPA and demand fairer terms.
How to request a refund
- Contact Monat's Customer Care with your cancellation request and explicitly ask: "I request a refund under Monat's 30-day guarantee" or "under South African consumer law" (whichever applies).
- Provide the date of purchase or delivery.
- State the condition of the product (unopened, unused, or opened).
- Ask whether the refund will be issued to your original payment method or as a store credit.
- Request written confirmation of the refund amount, date, and expected processing time.
- If Monat asks you to return the product first, request a prepaid return label. Warning: If you're asked to pay for return shipping to the United States, calculate whether the refund justifies the cost. If it doesn't, dispute the charge under the CPA.
If monat refuses your refund
Pro tip: Stopee recommends sending a formal letter of demand to Monat's support email, stating your refund entitlement and giving them 14 days to respond. Include:
- Your account details and order number.
- The date of purchase and cancellation.
- The refund amount you are claiming.
- A reference to the CPA or Monat's own policy (whichever applies).
- A statement that you will escalate to the National Consumer Commission if they don't respond.
If Monat ignores your demand, contact the National Consumer Commission (NCC) at complaints@nccsa.org.za. The NCC can investigate and enforce your refund rights.
Common cancellation mistakes to avoid
Cancelling a subscription should be straightforward, but many South African customers stumble because of oversight or poor processes. Here are the traps Stopee sees most often.
Mistake 1: only cancelling the subscription, not the app store billing
If you subscribed through Apple App Store or Google Play, cancelling with Monat alone will not stop the app store from charging you. You must cancel in both places. Many customers discover this too late when they see a charge weeks after requesting cancellation.
Mistake 2: relying on phone or chat confirmations without written proof
Customer service representatives may tell you the subscription is cancelled, but if you don't have it in writing, you have no evidence. If a charge appears later, Monat can claim you never requested cancellation. Always demand an email confirmation.
Mistake 3: assuming the cancellation takes effect immediately
Some subscriptions are cancelled at the end of the current billing cycle, not immediately. If you're billed on the 15th of each month and cancel on the 10th, you may be charged once more on the 15th. Ask Monat explicitly: "Does my cancellation take effect today or at the end of my current billing period?"
Mistake 4: accepting a refund to store credit instead of cash
Monat may offer to refund you as store credit (a voucher to buy more products) rather than returning money to your bank account. Under the CPA, you have the right to a cash refund. Politely insist: "I request a refund to my original payment method, not store credit."
Mistake 5: ignoring the 30-day return window
If you cancel after 90 days, Monat's published policy says no refund is available. However, the CPA may still give you rights if you can argue the subscription was unfairly charged or misrepresented. Don't assume you've lost your money; contact Stopee or the NCC to explore your options.
When to escalate: knowing your next steps
If Monat ignores your cancellation request or refuses a legitimate refund, you have formal escalation channels at your disposal.
Step 1: formal demand letter
Send a written demand to Monat at support@monatglobal.com or via registered mail, giving them 14 days to respond. State your refund amount, the CPA provision you're relying on, and your intent to escalate if they don't comply.
Step 2: national consumer commission
If Monat doesn't respond within 14 days or refuses your demand unfairly, lodge a complaint with the National Consumer Commission:
- Email: complaints@nccsa.org.za
- Website: www.nccsa.org.za
- Phone: 0861 422 622 (Johannesburg office)
- Postal address: 230 Jan Smuts Avenue, Parktown, Johannesburg, 2193
Include your correspondence with Monat, proof of the charge, and a summary of your complaint. The NCC can investigate and compel Monat to refund you.
Step 3: chargeback or dispute (if payment was by card)
Contact your bank or credit card issuer and request a chargeback or dispute for unauthorized charges. Provide your cancellation correspondence as evidence. Banks take these seriously and often rule in your favour within 30 to 60 days.
Checklist: before and after you cancel
Use this checklist to ensure you cancel safely and keep your proof organized.
| Task | Status |
|---|---|
| Locate your Monat account email and subscription details | ☐ |
| Screenshot or print your current subscription (proof of membership) | ☐ |
| Check all billing statements for the past 6 months | ☐ |
| Check whether you subscribed via app store (Apple or Google) or directly | ☐ |
| Email Monat's customer care requesting cancellation (keep a copy) | ☐ |
| Cancel app store billing if applicable (take a screenshot) | ☐ |
| Receive written cancellation confirmation from Monat (save it) | ☐ |
| Wait 21 days and check your next bank statement | ☐ |
| If charged again, contact Monat and your bank immediately | ☐ |
| Keep all documentation for 12 months in case of dispute | ☐ |
Summary and next steps
Cancelling your Monat subscription in South Africa is straightforward if you follow the right process: contact Monat's global customer care, cancel any app store billing separately, request written confirmation, and monitor your account for unwanted charges. Your rights under the Consumer Protection Act protect you if Monat resists or overcharges.
Stopee has helped thousands of South African consumers cancel subscriptions, recover refunds, and stand up to unfair billing practices. If you encounter resistance from Monat or your refund is delayed, escalate to the National Consumer Commission and remember that your statutory rights supersede any published refund policy.
Keep your documentation organized, be patient but firm, and don't hesitate to cite the CPA if Monat pushes back. You have the law on your side. Stopee's cancellation guides and resources are available anytime you need clarity on your consumer rights.
Monat's global contact details
Since Monat does not maintain a dedicated physical office in South Africa, all cancellations and inquiries are handled through their global customer care team.
How to reach monat customer care
- Email: support@monatglobal.com (primary contact for cancellations and refunds)
- Returns address (if returning unopened product): Monat Global returns address, United States (confirm the current address with customer care, as it may change)
- Online account: Log in at monatglobal.com to access your subscription and billing details
Pro tip: When emailing Monat, use the subject line "Subscription Cancellation Request - [Your Customer ID]" to ensure your request is routed to the correct department and tracked. Stopee recommends requesting acknowledgment within 48 hours and written confirmation within 5 business days.
If you need help understanding your South African consumer rights or want to verify your cancellation status, Stopee's resources and guides are available online to support you every step of the way.