Manage Ourmediashop

How to cancel ourmediashop in south africa: your complete step-by-step guide

Understanding ourmediashop and why you might want to cancel

Ourmediashop is an online retailer and subscription service that delivers magazines, special editions, and individual products to readers across the globe, including South Africa. The platform offers both digital and print subscriptions through its website, letting you access content on a recurring or one-off basis.

Whether you've signed up for a magazine subscription, purchased a special edition, or started a digital membership, cancelling with Ourmediashop is straightforward once you know the correct process. At Stopee, we help thousands of South African consumers navigate cancellations with confidence, and Ourmediashop is no exception.

Common reasons south africans cancel ourmediashop

You might decide to cancel for several practical reasons: delivery delays to South Africa, unexpected duplicate charges, or simply that the subscription no longer fits your reading habits. Some customers report that costs in GBP become unpredictable when converted to ZAR, making the service less affordable than expected.

Whatever your reason, you have clear consumer rights in South Africa, and Stopee is here to ensure you exercise them fully.

Your consumer rights in south africa

South Africa's Consumer Protection Act (CPA) protects you when buying from overseas retailers like Ourmediashop, even though the company is UK-based.

What the CPA guarantees you

Under the CPA, you have the right to receive goods that are safe, of good quality, and fit for purpose. If Ourmediashop fails to deliver as promised, you can request a refund, replacement, or repair. You also have a legal cooling-off period for distance purchases: 14 days from delivery for standard orders, or 28 days if the goods are delivered outside South Africa.

This means if you order a magazine subscription and it arrives damaged, or if you never receive your order at all, the CPA gives you leverage to demand your money back.

How to enforce your rights if ourmediashop refuses

Keep detailed records of every transaction: your order confirmation email, payment receipts, delivery tracking numbers, and any communications with customer support. If Ourmediashop ignores your cancellation request or refuses a rightful refund, you can escalate to the National Consumer Commission (NCC) or your provincial consumer protection office. Your payment provider (credit card company or bank) can also help you dispute charges through a chargeback if the company fails to respond.

Stopee recommends saving screenshots of all correspondence and keeping a timeline of events; these documents are your strongest evidence if you need to involve a consumer authority.

Cancellation methods for different ourmediashop products

The way you cancel depends on where and how you subscribed: through the Ourmediashop website directly, via Apple App Store, through Google Play, or as a one-off purchase.

Subscriptions purchased on the ourmediashop website

If you subscribed directly on ourmediashop.com, you must contact their customer service team to request cancellation. Ourmediashop does not offer self-service cancellation through your account dashboard; they require you to reach out to them directly.

Navigate to their website and locate the contact options in their terms and conditions. Email is usually the most reliable method for a paper trail. In your message, clearly state your subscription name, order number, email address, and request immediate cancellation with written confirmation.

Subscriptions via apple app store or google play

If you subscribed through the App Store (iOS) or Google Play (Android), you must cancel through those platforms, not through Ourmediashop directly. Ourmediashop does not manage these cancellations themselves; the app stores handle billing and subscription management.

Follow your app store's cancellation flow, which typically takes 2-3 minutes. Your subscription will end on your next billing date unless you cancel before that date arrives.

One-off products and special editions

For individual magazine purchases (not recurring subscriptions), you have a 14-day cooling-off period from delivery, or 28 days if delivery occurs outside South Africa. You must notify Ourmediashop within this window and return the items as instructed to qualify for a refund.

How to cancel your ourmediashop subscription step-by-step

Follow this process carefully to ensure your cancellation is recorded and your refund is processed without delay.

Cancelling a web-based subscription

1. Find the contact information.
   • Visit ourmediashop.com and scroll to the footer or "Contact Us" page.
   • Look for a customer service email address or contact form listed in their terms and conditions.
   • Note the registered office address: Our Media Limited, UK. This is where official correspondence should be directed if needed.
2. Compose your cancellation request.
   • Use a clear subject line: "Subscription Cancellation Request - [Your Name]".
   • Include your full name, email address, order number, and subscription name.
   • State your request explicitly: "I request immediate cancellation of my subscription, effective today."
   • Ask for written confirmation of cancellation and any refund for unused issues.
3. Send your request.
   • Email the customer service address from their website.
   • Send from the same email address you used to register your Ourmediashop account.
   • Request read receipt or keep a copy of the email for your records.
4. Wait for confirmation.
   • Ourmediashop should respond within 5-7 business days with a cancellation confirmation.
   • This confirmation is your proof of cancellation; save it in a dedicated folder.
   • Warning: If you do not receive a response within 10 business days, send a follow-up email and consider documenting this delay for a potential consumer complaint.
5. Monitor your account and payment method.
   • Log into your Ourmediashop account and verify that the subscription no longer appears as active.
   • Check your bank or credit card statement to ensure no new charges appear on your next billing date.
   • If a charge appears after cancellation confirmation, you have grounds to dispute it through your bank.
6. Request your refund.
   • In your cancellation email, ask Ourmediashop to confirm the refund amount for any unused issues.
   • Ask for the expected timeline: refunds are typically processed within 14 days of cancellation.
   • Keep the confirmation email so you can track the refund back to your account.

Cancelling via apple app store

1. Open the App Store app on your iPhone or iPad.
   • Tap your profile icon in the top right corner.
   • Select "Subscriptions" from the menu.
2. Find the Ourmediashop subscription.
   • Scroll through the list and tap on the Ourmediashop subscription you wish to cancel.
3. Cancel the subscription.
   • Tap "Cancel Subscription" and confirm your choice.
   • The App Store will immediately stop future billing.
4. Confirm cancellation.
   • The App Store will display a confirmation message; take a screenshot for your records.
   • Your subscription access will continue until the end of your current billing cycle.

Cancelling via google play

1. Open Google Play on your Android device.
   • Tap your profile icon in the top right.
   • Select "Payments and subscriptions" and then "Subscriptions".
2. Locate the Ourmediashop subscription.
   • Find the subscription in your active list and tap it.
3. Cancel the subscription.
   • Tap "Cancel subscription" and follow the prompts to confirm.
   • Google Play will stop charging you immediately.
4. Save your confirmation.
   • Screenshot the cancellation confirmation page for your records.
   • Your access continues until your current billing period ends.

Ourmediashop pricing and subscription plans

Ourmediashop pricing varies widely depending on the magazine title, subscription length, and whether you choose print or digital delivery.

Current pricing for south african customers

Ourmediashop displays prices in British pounds (GBP) on their website. When you proceed to checkout, you should see a ZAR (South African Rand) conversion, but no fixed ZAR pricing is publicly advertised. This means the final cost in Rands depends on the current GBP-to-ZAR exchange rate at the time of purchase, making budgeting unpredictable for South African customers.

Getting accurate ZAR pricing

To find out exactly what a subscription costs in South African Rands, add an item to your cart on ourmediashop.com, proceed to the checkout page, and check the currency conversion before you pay. If you prefer a quote in advance, contact Ourmediashop's customer service team via email and request ZAR pricing for the specific subscription or product you're interested in.

Pro tip: Exchange rates fluctuate daily, so a subscription that costs R500 one month might cost R520 the next. Budget generously and be aware that this volatility is a common frustration for South African subscribers.

What happens immediately after you cancel

Cancelling Ourmediashop can feel uncertain, especially if you're unsure whether the company has processed your request properly. Here's what to expect in the days and weeks following cancellation.

Your access and deliveries

Once Ourmediashop confirms your cancellation, your subscription is deactivated immediately. No further issues will be dispatched to your address. If a magazine is already in transit when you cancel, contact customer service right away; you may be able to refuse delivery or request a refund for that final issue.

For app-based subscriptions, you retain access to previously downloaded content until your current billing cycle ends. After that date, your access is removed and you cannot download new issues.

Recurring charges and payment protection

The most important step after cancellation is to confirm that recurring charges stop. Check your bank or credit card statement on your next scheduled billing date to ensure no new charge appears. If a charge does appear, contact your bank immediately and dispute it as an unauthorised transaction; you have proof of cancellation from Ourmediashop, which strengthens your chargeback claim.

Stopee recommends setting a calendar reminder to check your statement 3-5 days after your expected final billing date. This proactive approach catches any "phantom charges" before they compound.

Account data and customer information

Cancellation does not automatically delete your Ourmediashop account. Your name, email, and payment information remain stored unless you request account deletion separately. If you want Ourmediashop to remove your personal data entirely, include this request in a follow-up email and cite the General Data Protection Regulation (GDPR), which applies to UK-based companies handling data from South African residents.

Refund eligibility and timeline

Understanding when and how much you'll be refunded is crucial to avoiding frustration after cancellation.

Refunds for web-based subscriptions

Ourmediashop states that you will receive a full refund for any undelivered or unused issues when you cancel your subscription. For example, if you have paid for 12 monthly issues but cancel after receiving only 3, you should be refunded for the remaining 9 issues.

Always ask for written confirmation of the refund amount in your cancellation email. The company should process refunds within 14 days of receiving your cancellation notice, but allow an additional 5-7 business days for the money to appear in your bank account, depending on your bank's processing speed.

Warning: If you do not see the refund in your account within 21 days of cancellation confirmation, send a follow-up email requesting proof of refund (a transaction reference number). This escalates the issue and creates a documented trail if you need to file a complaint with a consumer authority.

Refunds for one-off products

If you purchased a special edition or back issue and wish to return it, you have 14 days from delivery (or 28 days for overseas delivery) to notify Ourmediashop. Your refund will cover the cost of the product and standard delivery, but Ourmediashop may deduct a handling fee or adjustment for diminished value if the item has been opened or used.

You are responsible for the cost of return shipping unless the item arrived damaged or was not as described. Ourmediashop will process your refund within 14 days of receiving the returned goods, plus an additional 5-7 days for the money to clear into your account.

What if ourmediashop refuses your refund?

If the company claims you are not entitled to a refund or ignores your refund request, you can escalate through the National Consumer Commission or your provincial consumer protection office in South Africa. The CPA gives you the right to a refund for goods not supplied as described or not delivered at all, so do not accept a flat refusal without escalating further.

Common mistakes that delay or block cancellations

Many South African customers find their cancellations delayed or disputed because they miss a critical step or misunderstand the process. Being aware of these pitfalls puts you in control.

Not requesting written confirmation

The biggest mistake is cancelling verbally or via a contact form without saving proof. If you call Ourmediashop's support line, Stopee strongly advises also sending a follow-up email restating your request. A verbal cancellation leaves no paper trail and makes it nearly impossible to dispute a charge later or escalate to a consumer authority.

Confusing app store cancellations with website cancellations

If you subscribed through Apple App Store or Google Play, cancelling directly with Ourmediashop will not stop your app charges. You must cancel through the app store itself. Many customers cancel with the company but forget to cancel the app subscription, resulting in surprise charges weeks later.

Pro tip: Log into both your Ourmediashop account and your app store account on the same day and verify that both show your subscription as cancelled. This dual-confirmation approach eliminates confusion.

Missing the cooling-off period for one-off products

You have only 14 days (28 for overseas deliveries) to return a magazine or special edition. After this window closes, you lose your refund rights. If you receive a product on day 13 and miss the deadline because you were away, you cannot reverse the transaction. Mark the deadline in your calendar the moment a package arrives.

Not checking for phantom charges

Many customers cancel but assume the company has stopped charging automatically. When they check their statement weeks later, they discover an unexpected charge. Always verify cancellation on your next billing date to catch errors immediately.

Failing to gather evidence before disputing

If you need to dispute a charge through your bank or escalate to the NCC, you will need proof: your cancellation email, confirmation from Ourmediashop, and your payment statements. Collect these documents before you cancel so you have them ready if you need them later.

After cancellation: your checklist and next steps

Use this checklist to ensure your cancellation is complete and your account is secure.

Customer experiences and trustpilot reviews

Before cancelling, it helps to know what other South African customers have experienced with Ourmediashop.

What customers report

Ourmediashop's Trustpilot profile shows a 4.5/5 star rating overall, but the profile appears unclaimed by the company, and many reviews reflect frustration. Customers consistently report delayed deliveries to South Africa, duplicate charges that take weeks to reverse, and unresponsive customer service.

Positive reviews praise the magazine selection and the option to subscribe digitally. Negative reviews centre on delivery failures, billing errors, and difficulty reaching customer support.

Patterns in complaints

The most common complaint is non-delivery: customers pay for subscriptions or one-off purchases and never receive the items. When they contact customer service, responses are slow (10-14 days or longer). A secondary complaint involves duplicate charges: customers report being charged twice in a single month and having to request a manual refund from customer service.

These patterns suggest that Ourmediashop's customer service team is under-resourced and that their payment processing systems may have glitches. If you encounter either issue, Stopee recommends documenting everything and escalating to the NCC sooner rather than later.

Ourmediashop contact information and escalation address

Keep this contact information handy for your cancellation request or if you need to escalate a dispute.

Primary contact for cancellations

Visit ourmediashop.com and locate the contact form or customer service email address in the footer or "Contact Us" section. This is your first point of contact for cancellation requests and refund enquiries.

Registered office address (UK)

Our Media Limited
Registered office (UK)
This is the official address for formal correspondence, complaints, and legal notices. If Ourmediashop ignores your cancellation or refund request via email, send a formal letter to this address marked "Attention: Customer Service Manager" requesting immediate cancellation and confirmation within 7 days.

Escalation: south african consumer authorities

If Ourmediashop refuses to cancel or refund, escalate to:

• National Consumer Commission (NCC) - File a complaint online at ncc.org.za or contact your provincial office for distance purchasing disputes.
• Your bank or credit card provider - Request a chargeback for unauthorised charges or failure to deliver goods as described.
• Stopee - Document your experience on Stopee's platform so other South African consumers can learn from your situation and avoid the same issues.

Why stopee is your ally in cancellations

Stopee has helped thousands of South African consumers navigate complex cancellations with international retailers. Our guides provide step-by-step instructions, flag common traps, and empower you with the knowledge and evidence you need to resolve disputes quickly. Whether you're cancelling Ourmediashop or another overseas service, Stopee gives you the tools to protect your money and your rights.

Your cancellation is not final until you have written confirmation and your refund has cleared your bank account. Keep all documentation, monitor your statement, and do not hesitate to escalate if Ourmediashop fails to deliver. Stopee is here to support your journey to a cleaner, simpler digital life.