Manage Aiby
What you don't know !
Silent Waste
84%
of people lose money every month on unused services
Lack of Transparency
60%
of users feel lost facing cancellation terms
Budget Illusion
82%
of consumers underestimate the cost of their automatic withdrawals
Fear of Commitment
44%
of subscribers have experienced a 'commercial trap' experience
Legal Validation
All our letters are written by legal experts to guarantee their compliance.
Legal Commitment
We generate legally binding documents that your provider is obligated to honor.
Immediate Efficiency
Free yourself from your commitments in less than 2 minutes, directly online.
Budget Optimization
Regain control of your finances by stopping superfluous withdrawals.
Cancel Aiby: The Right Way
How to cancel aiby in south africa: your complete step-by-step guide
What aiby is and why you might need to cancel
Aiby is an AI-powered customer support platform delivered as a digital subscription through your mobile app store or the Aiby website. You access it entirely online, and there is no physical office or postal address involved in managing your subscription.
Whether you have decided the service no longer fits your business needs, found a better alternative, or simply want to pause your spending, cancelling Aiby in South Africa is straightforward once you know which platform you subscribed through. At Stopee, we help you navigate this process without confusion or regret.
When cancellation makes sense
You might cancel Aiby if you are no longer using the chatbot or ticketing features, you have switched to a competitor, your trial period has ended and you are not ready to commit, or you want to reduce your monthly expenses. Whatever your reason, understanding your options puts you in control.
The three ways you might have subscribed
Your subscription path matters because different cancellation methods apply. You either subscribed through Apple App Store on iOS, Google Play Store on Android, or directly on the Aiby website using a credit card or external payment processor. Each requires a different cancellation approach, and Stopee makes sure you follow the right one.
Your consumer rights in south africa
South African consumer law, particularly the Consumer Protection Act (CPA), gives you important protections when you cancel digital subscriptions.
What the consumer protection act says about cancellations
Under the CPA, you have the right to cancel distance contracts (which includes online subscriptions) within 5 business days if you change your mind, provided no service has been fully delivered. This means if Aiby has not yet provided access to your subscription period, you may qualify for a full refund within that window.
Additionally, the CPA requires that Aiby provide clear information about cancellation procedures, billing cycles, and refund conditions before you purchase. If Aiby has not done so, this strengthens your position if you dispute a charge.
When to escalate to the authorities
If Aiby refuses to honour your cancellation request or process a legitimate refund, you can lodge a complaint with the National Consumer Commission (NCC) in South Africa. Stopee recommends documenting all communication with Aiby before escalating, as evidence of your attempts to resolve the issue directly.
How to cancel aiby on apple app store (iOS)
If you subscribed to Aiby through your iPhone or iPad using your Apple ID, you must cancel directly in Apple's settings-deleting the app does not cancel your subscription.
- Open the Settings app on your iPhone or iPad.
- Tap your Apple ID name or profile picture at the top of the screen.
- If you are not signed into iCloud, tap Sign in to iPhone and enter your Apple ID credentials first.
- Tap Subscriptions from the menu that appears.
- Find and tap Aiby in your active subscriptions list.
- Tap Cancel Subscription at the bottom of the Aiby details page.
- Follow the on-screen prompts to confirm your cancellation.
- Apple may offer a discounted renewal; you can ignore this and proceed with cancellation.
- You will receive a confirmation notification from Apple within minutes.
Pro tip: Cancel at least 24 hours before your trial period ends or before your next billing date to avoid being charged for the next period. If you miss this window and are charged, you can request a refund directly from Apple within 15 days of the charge.
Warning: Do not simply delete the Aiby app from your home screen-this does not stop Apple from billing you. You must follow the steps above to cancel the subscription itself.
How to cancel aiby on google play store (Android)
If you subscribed to Aiby using an Android device and paid through Google Play, you cancel through the Google Play app on your phone or via Google's web settings.
- Open the Google Play Store app on your Android device.
- Tap Menu (the three horizontal lines in the top left corner).
- Tap Subscriptions from the dropdown menu.
- Find and tap Aiby in your active subscriptions.
- Tap Cancel subscription at the bottom of the page.
- Select your reason for cancellation from the options provided.
- Google's system asks this to improve their services; your answer does not affect the cancellation.
- Tap Cancel subscription again to confirm.
- You will see a confirmation message that your subscription has ended.
Pro tip: On Google Play, you retain access to Aiby's premium features until the end of your current paid period, even immediately after cancellation. This means if you are charged on the 15th and cancel on the 16th, you can still use Aiby until the next billing date approaches.
Warning: Similar to Apple, uninstalling the Aiby app does not cancel your Google Play subscription. Always cancel through the Google Play Store app or website first.
How to cancel aiby if you paid directly on the website
If you subscribed to Aiby directly through the Aiby website or clicked a payment link from Aiby (not through Apple or Google), your cancellation happens in your Aiby account settings, not in any app store.
- Visit the Aiby website and log into your account using your email and password.
- Navigate to Account Settings or Subscription Settings (often under a profile or billing menu).
- Locate your active subscription and tap or click Cancel Subscription or Manage Subscription.
- Follow the on-screen steps to confirm your cancellation request.
- You should receive a confirmation email from Aiby within a few hours.
Pro tip: If you cannot find your subscription settings on the Aiby website, contact Aiby's support team directly via their in-app chat or email. Stopee recommends asking for a direct cancellation link in your confirmation email so you have proof of the date you cancelled.
Warning: Web subscriptions are often billed through external payment processors like Stripe. If Aiby's website settings do not show a cancellation option, you may need to contact Aiby support to cancel manually. Document all requests in writing (email) so you have a record.
What happens to your access and data after you cancel
Cancelling your Aiby subscription does not immediately erase your account or your support history-understanding what you lose and what you keep helps you plan your transition.
Your access after cancellation
Once you cancel through Apple or Google, you retain full access to Aiby until the end of your paid billing period. For example, if you were charged on the 1st of the month and cancel on the 15th, you can continue using Aiby until the end of the month. After that date, you will lose access unless you resubscribe.
For web subscriptions cancelled directly on the Aiby website, your access depends on the terms you agreed to at purchase. Most subscriptions allow you to use the service through the end of your current billing cycle, but Stopee recommends checking your cancellation confirmation email for exact dates.
Your account and data
Cancelling a subscription does not automatically delete your Aiby account, your saved chatbots, your ticket history, or your customer data. Your account remains in the system unless you specifically request deletion.
If you want to delete your account entirely and remove your data from Aiby's servers, you must request this separately through Aiby's account settings or support team. This is important if you are concerned about data privacy or have decided to stop using the service permanently.
Will you receive a refund after cancellation?
Aiby's refund policy depends on where and how you purchased your subscription, and understanding these rules prevents disappointment.
Refunds for apple app store purchases
Aiby cannot issue refunds for subscriptions purchased through Apple. Instead, you must request a refund directly from Apple within 15 days of the charge. To do this, visit Apple's website, go to your purchase history, find the Aiby charge, and select "Report a Problem." Apple will review your request and either refund your payment or deny it based on their policies.
The Consumer Protection Act in South Africa also supports your right to a refund if the service was not delivered as promised or if you cancelled within 5 business days of purchase without using the service substantially.
Refunds for google play store purchases
Similar to Apple, Google Play handles refunds for Aiby subscriptions. You cannot ask Aiby directly for a refund; instead, you must contact Google. Go to your Google Play order history, find the Aiby charge, and select "Report a problem." Google typically allows refunds within 48 hours of purchase, though this window can be longer in some cases.
Refunds for direct website purchases
If you paid Aiby directly via their website or an external payment link, Aiby may offer refunds if you request them within a specific timeframe. Aiby's general policy states that purchases are final and non-refundable, but external payments-especially those processed through Stripe-may allow refunds within 14 days for monthly plans or 7 days for weekly plans.
To request a refund for a web purchase, contact Aiby's support team immediately with your invoice number and the reason for your request. Stopee recommends requesting a refund before you cancel, as cancellation may complicate the refund process.
Aiby's pricing plans and billing in south africa
Understanding what you are paying for helps you decide whether to cancel or downgrade.
Available subscription plans
Aiby offers weekly and annual subscription options in South Africa's Apple App Store. There are no monthly plans listed in current verified sources, so you choose between a short-term weekly commitment or a longer annual plan.
| Plan type | Billing period | Approximate price (ZAR) | Best for |
|---|---|---|---|
| Weekly plan | 7 days | R 49-R 69 | Testing the service; short-term projects |
| Annual plan | 365 days | R 399-R 699 | Committed users seeking discounts |
Pro tip: If you are uncertain about Aiby, start with the weekly plan. This allows you to evaluate the service without a large upfront commitment. If you decide it is not for you, you can cancel within 7 days with minimal loss.
Common mistakes people make when cancelling aiby
Cancelling feels like it should be simple, but small oversights can leave you frustrated and out of pocket-Stopee sees these mistakes repeatedly and wants to help you avoid them.
Deleting the app instead of cancelling the subscription
The most common mistake is removing the Aiby app from your phone and assuming your subscription has ended. It has not. Apple and Google will continue billing you on schedule until you cancel the subscription through their official channels. Check your next bank statement to confirm this has not happened to you.
Cancelling too late in your billing cycle
If you cancel one day after being charged, you will not receive a refund for that period. On Apple, you must cancel at least 24 hours before your renewal date. On Google Play, you have a slightly longer window, but waiting until the last moment increases the risk of missing the deadline. Set a phone reminder for two days before your renewal date so you have time to act.
Forgetting to cancel when switching payment methods
If you update your payment details (new credit card, different app store account) but do not cancel your old subscription, you could end up paying for Aiby twice. After each cancellation, verify in your app store or Aiby account that no active subscriptions remain.
Not requesting refunds quickly enough
Refund windows are short-14 days for web purchases, 15 days for Apple, and 48 hours for Google in some cases. If you think you qualify for a refund, contact the relevant provider immediately. Waiting a month will almost certainly result in a denial.
Ignoring the cancellation confirmation
After you cancel, save the confirmation email or screenshot. If Aiby or your app store tries to bill you again, this proof shows you cancelled in good faith. Stopee recommends storing cancellation confirmations in a dedicated folder for at least three months.
Your cancellation checklist for aiby
Use this checklist to ensure you have cancelled Aiby completely and correctly.
| Action | Completed |
|---|---|
| I have identified where I subscribed (Apple, Google, or Aiby website) | ☐ |
| I have cancelled the subscription through the correct platform | ☐ |
| I have received a cancellation confirmation (email or on-screen message) | ☐ |
| I have noted my final billing date and access end date | ☐ |
| I have checked my bank or card statement one week later to confirm no new charges | ☐ |
| If needed, I have requested a refund within the required timeframe | ☐ |
Should you stay or cancel: what customers say
Aiby maintains a 4.5 out of 5 rating, suggesting most users find value in the platform. However, reviews reveal why some people cancel: high costs for small businesses, a steep learning curve for chatbot setup, and better alternatives for specific industries.
Before you cancel, consider whether your frustration is with the product itself or simply with cost. If budget is the issue, you might downgrade to the weekly plan first. If the features do not match your needs, cancellation is the right choice-Stopee empowers you to make that decision confidently.
Your next steps and support
Cancelling Aiby is final unless you resubscribe, so take a moment to confirm this is what you want. Download or screenshot any reports, customer data, or chatbot configurations you need to keep before your access ends.
If Aiby refuses to honour your cancellation request, does not refund a charge you believe qualifies, or continues billing after you cancelled, you have rights. The National Consumer Commission in South Africa can investigate complaints about unfair billing practices. Stopee has helped thousands of consumers cancel subscriptions and fight back against hidden charges.
Whether you choose to cancel or decide to stay, you are now equipped with the knowledge to make a decision on your terms. Stopee is here to ensure your cancellation is processed correctly and that you understand every step along the way.
Contact information for support
Aiby does not publish a physical address for cancellation requests. All cancellations and account changes are handled digitally through your subscription platform (Apple App Store, Google Play Store, or the Aiby website). For disputes or special requests, contact Aiby support through their in-app chat or email support system and request a written confirmation of your request.