Manage Clipmyhorse

How to cancel ClipMyHorse in south africa and keep your money safe

What ClipMyHorse is and why people cancel

ClipMyHorse is a subscription streaming platform dedicated to equestrian content, live events and an extensive searchable video library. Members pay annual or periodic fees to access live competitions, archived recordings and advanced search features depending on their membership tier. The service appeals to horse enthusiasts, professionals and competitive riders who want on-demand access to equestrian events from around the world.

You might be considering cancellation for several reasons: the membership no longer fits your budget, you've found alternative content sources, you're not using the service regularly enough to justify the cost, or you're experimenting with whether the subscription truly adds value to your life. Whatever your reason, you have clear consumer rights in South Africa that protect your ability to cancel without penalty.

Common reasons to cancel

Many subscribers cancel because they signed up during a promotional period and don't want to pay the full annual price. Others cancel after realising the content library doesn't match their specific interests or competitive level. Some users find the pricing converts unfavourably from euros to South African rand, making the annual cost higher than expected. If you're in any of these situations, you can cancel - and potentially get a refund - as long as you act within the right timeframe and follow the correct process.

Your consumer rights in south africa

The 14-day cooling-off period

South African consumer protection law and the Consumer Protection Act give you significant power when cancelling a subscription. ClipMyHorse's own terms acknowledge a statutory 14-day right of withdrawal from the day you conclude the contract. This means you have 14 days from your purchase date to change your mind and request a full refund, no questions asked.

This cooling-off period is your strongest consumer protection tool. You don't need to give a reason. You don't need to prove the service was faulty. You simply notify ClipMyHorse within 14 days and request your money back.

Important exception: early performance consent

There is one significant limitation: if you expressly consent to start using ClipMyHorse (streaming access, watching videos) before the 14-day period ends, your right of withdrawal expires early for that service. In practical terms, this means if you download the app, log in and start watching content within those first 14 days, ClipMyHorse may argue that you've waived your cooling-off protection.

Pro tip: Before you log in or stream any content, decide whether you want to test the service or cancel. If you're unsure about the value, wait to access the content until after you've decided to keep the subscription.

Refunds after 14 days

If you cancel outside the 14-day window, your refund options depend on when you cancel relative to your next billing date. ClipMyHorse may refund unused prepaid fees on a pro-rata basis, though some special offers or passes may have different terms. You must check your specific pass agreement or invoice to see whether you qualify for a partial refund.

Escalation: consumer authorities in south africa

If ClipMyHorse refuses to honour your cancellation or refund request, you can escalate to the National Consumer Commission (NCC) or lodge a complaint with your province's consumer protection authority. These bodies enforce the Consumer Protection Act and can intervene if a company breaches your statutory rights. Stopee's guides often highlight how knowing your escalation path gives you negotiating power.

How to cancel ClipMyHorse step by step

Cancel via the ClipMyHorse website (recommended method)

Cancelling through the official website is the fastest and most reliable method because you receive immediate written confirmation and avoid delays with email support. Here's how to do it:

1. Go to the ClipMyHorse website and log in with your email address and password.
   • If you've forgotten your password, click "Forgot password?" and reset it before proceeding.
2. Navigate to your account settings or profile menu, usually found in the top-right corner.
   • Look for a section labelled "Account", "Profile", "Settings" or "Membership".
3. Find the "Membership" or "Subscription" option within your settings.
   • This section displays your current plan, renewal date and billing history.
4. Look for a button or link that says "Cancel contract", "Cancel subscription" or "Cancel membership".
   • Click this option and read any final terms or warnings ClipMyHorse displays.
5. Follow the on-screen prompts to confirm your cancellation.
   • ClipMyHorse may ask why you're cancelling; answering is optional but can help them improve the service.
   • You may see offers to discount the renewal; only accept if you genuinely want to stay.
6. Wait for a confirmation email to arrive in your inbox.
   • Warning: Without a confirmation email, your cancellation is not complete. If you don't receive one within 5 minutes, check your spam folder or repeat the process.
7. Save or print the confirmation email as proof of cancellation.
   • Keep this for your records and as evidence if you need to dispute billing later.

Cancel via email

If the website option is unavailable or not working, you can cancel by email. This method is slower but creates a paper trail.

1. Send an email to support@clipmyhorse.tv with the subject line "Cancellation request" or "Cancel my subscription".
   • Use an email address you have on file with ClipMyHorse.
2. Include the following information in the body of your email:
   • Your full name (exactly as it appears on your account).
   • The email address registered with your ClipMyHorse account.
   • Your order number or invoice number (found on past invoices or billing statements).
   • A clear statement: "I request to cancel my ClipMyHorse subscription effective immediately" or "I exercise my right of withdrawal under the Consumer Protection Act."
3. Send the email using a method that provides a delivery receipt or read confirmation.
   • This proves you sent the cancellation request by the deadline if a dispute arises.
4. Wait for a response from support@clipmyhorse.tv confirming your cancellation.
   • Warning: If you don't receive a response within 3 business days, follow up with a second email and keep records of both messages.
5. Save the confirmation email as proof.
   • You'll need this as evidence if ClipMyHorse continues to charge you after cancellation.

Cancel if you subscribed via apple app store or google play

If you subscribed to ClipMyHorse through an app store rather than directly on the website, you cannot cancel through ClipMyHorse's website or email. You must cancel the subscription through the app store itself. ClipMyHorse cannot cancel app store subscriptions on your behalf.

1. For Apple App Store (iPhone or iPad):
   • Open the Settings app on your device.
   • Tap your name at the top, then select "Subscriptions".
   • Find ClipMyHorse in the list and tap it.
   • Tap "Cancel Subscription" and confirm.
   • You'll receive a cancellation confirmation from Apple via email.
2. For Google Play (Android):
   • Open the Google Play app on your device.
   • Tap your profile icon in the top-right corner.
   • Select "Payments and subscriptions", then "Subscriptions".
   • Find ClipMyHorse and tap it.
   • Tap "Cancel subscription" and confirm.
   • Google will send a cancellation confirmation to your registered email.
3. Pro tip: Cancel directly through the app store as soon as possible. These platforms process cancellations within a few hours, and you have the same 14-day cooling-off right as you would if you'd subscribed directly on the website.

What happens after you cancel

When your access ends

After you cancel via the website or email, you typically retain access to ClipMyHorse until the end of your current billing period. If your annual subscription was due to renew on 30 June 2024, and you cancel in May 2024, you can continue streaming until 30 June. You don't lose access immediately upon clicking "cancel".

This grace period is important: it means you can continue using the service you've paid for until the renewal date passes. You're not cut off the moment you submit the cancellation form.

Automatic renewal stops

The key effect of your cancellation is that automatic renewal will stop. ClipMyHorse will not charge your payment method again after your current billing term ends. This protects you from accidentally paying for a service you no longer want.

Your account data and history

ClipMyHorse may retain your account data, viewing history and preferences according to its privacy policy and data retention terms. If you want your data deleted entirely, you have the right to request this under data protection and consumer privacy laws. Contact support@clipmyhorse.tv and request data deletion; South African data protection standards require the company to honour reasonable deletion requests within a specified timeframe.

Refunds and getting your money back

The 14-day refund window

If you cancel within 14 days of your purchase, you qualify for a full refund of all payments. ClipMyHorse must process this refund without undue delay and no later than 14 days after they receive your cancellation notice. In practice, most refunds appear back to your original payment method within 5 to 10 business days.

To claim a 14-day refund, your cancellation notice must reach ClipMyHorse (via website confirmation or email receipt) within 14 days of your purchase date. The date matters: it's not 14 days from today, it's 14 days from when you bought the subscription.

Mid-term cancellations and pro-rata refunds

If you cancel after the 14-day period, you may still be entitled to a pro-rata refund for unused time on your subscription. For example, if you paid R2,000 for a 12-month subscription and cancel after 3 months, ClipMyHorse may refund you for the remaining 9 months on a proportional basis. However, some special offers, promotional passes or one-time event passes may have non-refundable terms.

Pro tip: Before assuming you won't get a refund, check your invoice or the terms of your specific plan. Some passes explicitly state they are non-refundable, while others are eligible for pro-rata refunds. When you contact support or cancel via the website, ask directly whether your plan qualifies for a refund of unused time.

How to track your refund

After cancelling and requesting a refund, keep track of the timeline:

• Note the date you submitted your cancellation request.
• Save your confirmation email or email exchange as proof.
• If you used the website cancellation option, screenshot the confirmation page.
• Wait up to 14 days for the refund to appear in your bank account or payment method.
• If 14 days pass and the refund hasn't arrived, contact your bank and ClipMyHorse simultaneously to investigate.

ClipMyHorse pricing and plan overview

Current plans and costs

ClipMyHorse offers tiered membership plans with different access levels to the video library and search features. Prices are listed in euros on the official website, and you'll need to convert to South African rand using the current exchange rate. As of the latest information available, local ZAR pricing is not published directly, so costs may vary slightly depending on your payment method and whether you subscribe via the website or app store.

What you're paying for

Both plans give you access to live equestrian competitions and archived recordings. The difference is search functionality and volume. Standard members can search the library a limited number of times per month, while Premium members enjoy unlimited or significantly higher search quotas. If you're a casual viewer, Standard may be sufficient. If you're a professional looking for specific competition footage or training materials, Premium offers better value.

Common mistakes when cancelling ClipMyHorse

Cancelling without getting confirmation

It's understandable to assume a cancellation is complete once you click the button, but ClipMyHorse requires written confirmation. Many subscribers skip checking their email for the confirmation message and later discover they were still being charged.

Always wait for and save the confirmation email before considering your cancellation final. If you don't receive one within 5 minutes, check your spam folder, wait 24 hours for delivery delays, or cancel again using a different method (email or app store).

Confusing app store subscriptions with website subscriptions

A common source of frustration is cancelling on the website when you actually subscribed through the Apple App Store or Google Play. The website cancellation won't affect your app store subscription; you'll still be charged. You must cancel directly through the app store using the steps outlined above.

Pro tip: Check your billing statements or bank records to see where the charge came from (ClipMyHorse directly or Apple / Google). This tells you which cancellation method to use.

Missing the 14-day window for a full refund

The 14-day cooling-off period is strict. If you cancel on day 15, you're outside the window. Stopee's guides emphasise that counting the days correctly is crucial: start from your purchase date, not from today, and submit your cancellation notice before day 15 ends.

Not requesting a refund explicitly

Cancelling your subscription and requesting a refund are two separate actions. Simply clicking "cancel" stops future charges but doesn't automatically trigger a refund if you're within the 14-day window. You must explicitly state that you want your money back. When you cancel, include a clear statement like "I wish to withdraw from this purchase and request a full refund" to ensure your refund claim is processed.

A checklist for cancelling ClipMyHorse

• Before you cancel: Check your purchase date to determine if you're within the 14-day cooling-off period. Review your plan terms to see if you're eligible for a pro-rata refund after 14 days. Decide whether you've accessed the service or only browsed; this affects your withdrawal rights.
• During cancellation: Use the website method if possible for fastest confirmation. If cancelling via email, send from your registered email address and include your full name, account email, order number and an explicit refund request. If you subscribed via an app, cancel through that app store, not the website.
• After cancellation: Save the confirmation email or screenshot. Note the cancellation date. If requesting a refund, start counting the 14-day reimbursement window from when ClipMyHorse received your notice. Check your bank account after 7 to 10 business days to verify the refund arrived.
• If problems arise: Contact support@clipmyhorse.tv with your confirmation email attached. If they don't respond within 3 business days or refuse your refund without valid reason, file a complaint with the National Consumer Commission or your provincial consumer authority.

Why stopee helps you cancel smarter

Empowering you with knowledge

Stopee exists to demystify the cancellation process and give you confidence in your consumer rights. Many people give up on cancellations because they don't know what to ask for or which steps to follow. Stopee's detailed guides translate confusing terms and conditions into plain language, so you understand exactly what you're entitled to and how to claim it.

Protecting you from hidden traps

Services like ClipMyHorse often bury important information in their terms and conditions: that app store subscriptions require app store cancellations, that early performance voids withdrawal rights, or that some passes are non-refundable. Stopee cuts through this complexity and highlights the traps before you fall into them.

Giving you escalation paths

If ClipMyHorse refuses to honour your refund or cancellation, you need to know where to escalate. Stopee points you to the National Consumer Commission and your provincial authorities so you can assert your rights without feeling powerless. Thousands of South African consumers have successfully recovered refunds and cancelled subscriptions by following Stopee's structured approach and escalation advice.

Contact information for ClipMyHorse

Cancellation and support address

ClipMyHorse operates under the registered address taken from its official imprint. For cancellations, refund queries and account support, contact:

• Email: support@clipmyhorse.tv
• Website: www.clipmyhorse.tv

For data deletion requests or privacy-related correspondence, check ClipMyHorse's privacy policy for the designated contact method, which may differ from the general support address.

Escalation contacts

If ClipMyHorse does not respond within 3 business days or refuses your cancellation or refund without valid reason, you can escalate to:

• National Consumer Commission (NCC): Enforces consumer rights across South Africa. File a complaint at www.ncc.org.za or contact your provincial office.
• Your provincial consumer protection office: Provides additional local support and can intervene in disputes.
• Your bank or payment provider: If ClipMyHorse continues charging after cancellation, your bank can reverse fraudulent transactions and dispute the charges.

Final thoughts on cancelling ClipMyHorse

Cancelling a subscription doesn't have to feel like navigating a maze. ClipMyHorse gives you clear tools to cancel via the website, email or app store, and South African consumer law gives you strong protections: a 14-day cooling-off period for full refunds and a clear escalation path if the company refuses to cooperate. By following the step-by-step process outlined above, saving your confirmation emails and knowing your statutory rights, you can cancel with confidence.

Whether you're cancelling because the cost is too high, the content doesn't match your needs or you've simply moved on to other entertainment, you deserve to recover your money and stop future charges. Stopee has helped thousands of South African consumers cancel subscriptions, recover refunds and understand their rights when companies try to make cancellation difficult. Use this guide as your roadmap, follow the steps in order, and don't hesitate to escalate if ClipMyHorse fails to respect your cancellation request.