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Cancel Crocoblock: The Right Way
How to cancel crocoblock and protect your subscription rights in south africa
Understanding crocoblock and why you might cancel
Crocoblock is a WordPress plugin suite designed to extend Elementor, the popular page builder. It lets you build dynamic websites without writing code, using pre-built plugins, templates, and advanced forms.
The service is operated by Jetimpex, Inc., based in Fort Lauderdale, USA, and sold as a subscription with regular auto-renewal. If you've decided to cancel - whether the tool no longer fits your workflow, budget constraints have changed, or you've found an alternative - you have clear rights and straightforward cancellation paths available to you as a South African consumer.
Who uses crocoblock and what they build
Designers, agencies, and site owners rely on Crocoblock to accelerate project timelines and reduce dependency on custom coding. Common use cases include dynamic content types, listing layouts that update automatically, advanced form builders, and full theme creation without touching PHP.
If you're no longer actively using these features, or if your subscription renewal doesn't match your current needs, cancelling is the right move - and Stopee is here to walk you through every step safely.
Your consumer rights in south africa before you cancel
Protection under the consumer protection act
South Africa's Consumer Protection Act provides you with a cooling-off period for remote purchases of digital goods. In most cases, this amounts to a 7-day window during which you can withdraw from the transaction without penalty.
Crocoblock's own 30-day refund guarantee is significantly more generous than your statutory minimum right. This means that even if you fall outside the 7-day cooling-off period under South African law, Crocoblock's policy may still allow you a refund - but only if you act within their stated window. Keep in mind: whichever protection is stronger applies to your purchase, so you're never left without recourse.
Digital goods and in-app purchase exceptions
If you purchased Crocoblock through Apple's App Store or Google Play, those platforms' refund policies take precedence over Crocoblock's own terms. Apple and Google have their own cooling-off rules, and Crocoblock cannot override or adjust refunds for in-app purchases - you must request refunds directly through the app store where you bought the subscription.
Understanding which channel you used to purchase is critical, because it determines both your cancellation method and your refund eligibility. Stopee recommends checking your email receipt or account statement to confirm whether you bought directly from Crocoblock.com or via an app platform.
How to cancel crocoblock step by step
Cancelling a direct web purchase from crocoblock.com
If you purchased your Crocoblock subscription directly from their website, you have the most straightforward cancellation path. Follow these steps carefully to stop auto-renewal without losing access to your licence until it expires.
- Go to crocoblock.com and log into your account using your email and password.
- If you've forgotten your credentials, use the "Forgot password" link to reset access before proceeding.
- Navigate to your account dashboard and select "Purchase Details" or "Billing" (exact label may vary).
- Look for any active subscriptions listed under "Active Licenses" or "Recurring Subscriptions."
- Click "View details" next to the Crocoblock subscription you want to cancel.
- Verify that you've selected the correct licence level (for example, Core vs. Agency plan).
- Select "Manage" and then choose "Cancel subscription" or "Stop renewal."
- Warning: Do not click "Delete account" - this is different from cancelling your subscription and may cause you to lose access to your purchase history.
- Confirm your cancellation when prompted. You will receive a confirmation email.
- Save this email for your records; it serves as proof of cancellation for refund requests.
- Check your confirmation email for a cancellation date and your licence expiry date.
- Your access to Crocoblock remains active until the licence expires; auto-renewal simply stops after that date.
Cancelling an app store or google play subscription
If you subscribed to Crocoblock through Apple's App Store or Google Play, you must cancel directly within that platform. Crocoblock's website cannot process these cancellations because the subscription is managed by Apple or Google, not by Crocoblock themselves.
- Open the app store where you made the purchase (Apple App Store or Google Play).
- Log in with the same Apple ID or Google account you used to buy the subscription.
- Navigate to your account section, usually labelled "Account," "Subscriptions," or "Purchases."
- On Apple devices, go to Settings > [Your Name] > Subscriptions.
- On Android devices, open Google Play > Menu > Subscriptions.
- Find Crocoblock in your active subscriptions list and tap it.
- You will see your renewal date and the amount you're being charged.
- Select "Cancel subscription" or "Unsubscribe" (wording depends on the platform).
- The app store will ask for a reason; you can skip this or provide feedback.
- Confirm your cancellation. The app store will send you a confirmation email.
- Your subscription will remain active until the next renewal date; it will not renew after that.
Pro tip: Mark your licence expiry date on your calendar. If you decide to resubscribe later, you may be eligible for a discount offer as a returning customer, but only Stopee's cancellation tracking tools and your own records will remind you of this window.
What happens after you cancel crocoblock
Your access and licence terms post-cancellation
Cancelling your Crocoblock subscription does not immediately cut off your access to the plugins or your websites. Instead, your licence remains active and functional until the expiry date stated in your confirmation email.
During this grace period, you retain full access to all Crocoblock features, templates, and plugins. However, once the licence expires, you will no longer receive updates, and support access will end. Your existing websites will continue to function with the last version of Crocoblock you had installed, but you won't be able to add new elements, update templates, or access new features released after your cancellation.
Your account data and billing records
Your Crocoblock account, purchase history, and invoice records remain in your account indefinitely for your own reference. You can download these records at any time for accounting or tax purposes. Recurring charges stop immediately after cancellation is confirmed, but past charges remain on your billing history as a record of payment.
If you plan to request a refund, you will need this billing history to verify your purchase date and amount, so do not delete or lose access to your account.
Refunds and money-back guarantees explained
The 30-day refund window for direct purchases
Crocoblock offers a full refund on web purchases made directly through crocoblock.com, provided you request it within 30 days of the original purchase or auto-renewal date. This is significantly more generous than South Africa's statutory 7-day cooling-off period.
To request a refund, log into your Crocoblock account, go to the relevant purchase or invoice, and look for a "Request refund" or "Request money-back" button. Alternatively, contact Crocoblock support directly with your order number and the reason for the refund request. Stopee recommends submitting your refund request as early as possible within the 30-day window, in case Crocoblock requires additional verification.
Refund exclusions and conditions
Crocoblock's refund does not cover bank fees charged by your financial institution, international exchange-rate differences, or taxes or VAT paid. If you purchased a custom bundle or discounted multi-site plan, refunds are issued on a full-bundle basis only; partial refunds for individual components are not available.
Subscriptions purchased through the Apple App Store or Google Play do not qualify for Crocoblock's 30-day guarantee. Instead, you must follow the app store's refund process: Apple allows refunds within 14 days if the subscription has not yet renewed, while Google Play typically offers a 48-hour window. Contact the respective app store directly if you believe you qualify under their policy.
| Refund scenario | Eligibility | Who to contact |
|---|---|---|
| Direct purchase within 30 days | Full refund eligible | Crocoblock support via account dashboard |
| Direct purchase after 30 days | Ineligible under company policy; refer to Consumer Protection Act rights | Crocoblock support; escalate to South African authority if necessary |
| App Store purchase within 14 days | Eligible under Apple's policy | Apple App Store; Subscriptions section |
| Google Play purchase within 48 hours | Eligible under Google's policy | Google Play Store; Subscriptions section |
| Custom bundle or multi-site plan | Full-bundle refund only; no partial refunds | Crocoblock support; provide order details |
Crocoblock pricing and plan options
Where to find current pricing
Crocoblock's pricing is not publicly listed as a fixed table; instead, plans and costs vary based on promotions, bundle offers, and your location. To see your exact subscription cost and plan tier, log into your Crocoblock account and check your billing details or the active licence section.
If you need pricing for a new purchase or want to compare plan tiers before deciding whether to cancel, contact Crocoblock support directly or visit their website homepage for current offers. Many agencies negotiate custom pricing, so speaking with their sales team may reveal options not visible in your account.
Common crocoblock plan types
| Plan type | Typical users | Typical features |
|---|---|---|
| Core (single site) | Freelancers and small agencies | Essential plugins, templates, basic support |
| Agency (all-in-one) | Design studios and larger teams | All plugins, unlimited sites, priority support, client billing features |
| Custom bundles | Enterprise clients | Tailored feature sets and licence terms negotiated directly |
Common mistakes to avoid when cancelling crocoblock
Emotional context
Cancelling a tool you've invested time learning feels like stepping backward, and the temptation to rush through the process or ignore cancellation deadlines is real. But these mistakes often cost you money or future flexibility - so take a moment, follow the steps carefully, and protect your refund eligibility.
Mistake 1: deleting your account instead of cancelling your subscription
Your Crocoblock account and your subscription are separate. Deleting your account wipes your purchase history, invoices, and contact information. If you later need to request a refund or verify that you cancelled in time, a deleted account becomes a barrier.
Always cancel your subscription first (via the "Manage" or "Stop renewal" option), then - if you wish - delete the account separately. This sequence preserves your refund evidence.
Mistake 2: missing the 30-day refund deadline
The 30-day refund window begins on your purchase date or auto-renewal date, not on your cancellation date. If you cancel on day 25 but wait until day 35 to request a refund, you will be ineligible. Pro tip: Request your refund immediately after cancelling, not later. Stopee recommends setting a phone reminder for day 28 to ensure you don't miss this deadline.
Mistake 3: cancelling via the wrong platform
If you bought through Google Play, cancelling on the Crocoblock website will not stop your App Store billing. Verify which platform charged your card by checking your bank statement or email receipt. Then cancel through that exact platform.
Mistake 4: ignoring your licence expiry date
After cancellation, your Crocoblock licence remains active for a set period (usually until the end of your billing cycle). If you have live client websites running on Crocoblock, know this expiry date in advance. Plan your migration or renewal decision well before that date arrives.
Mistake 5: not downloading your account data before deleting
If you plan to delete your account after cancelling, download or screenshot your invoices, orders, and licence keys first. You may need these for tax records, disputes, or future refund claims.
Your cancellation checklist
Use this checklist to ensure you've completed every step correctly and protected your refund eligibility.
| Step | Completed? | Notes | |
|---|---|---|---|
| Identified purchase platform (Crocoblock.com, App Store, or Google Play) | ☐ | Check your bank statement or email receipt | |
| Logged into your account on the correct platform | ☐ | Reset password if necessary | |
| Located and clicked "Cancel subscription" or "Stop renewal" | ☐ | Do not delete account; cancel subscription only | |
| Received and saved cancellation confirmation email | ☐ | Screenshot or download for your records | |
| Noted your licence expiry date | ☐ | Plan any website migrations before this date | |
| Requested refund (if within 30 days) or noted refund deadline | ☐ | Submit refund request by day 30 from purchase or renewal date |
Escalation and consumer support in south africa
What to do if crocoblock refuses your refund request
If you believe you qualify for a refund under Crocoblock's 30-day policy or under South Africa's Consumer Protection Act, but the company denies your request without valid reason, you have formal escalation options.
First, respond in writing (email is acceptable) to Crocoblock's support team, clearly stating your purchase date, order number, reason for the refund request, and reference to their published 30-day guarantee. Keep a copy of this correspondence.
If Crocoblock does not respond or refuses within 10 business days, you can lodge a complaint with the National Consumer Commission (NCC) in South Africa. The NCC investigates unfair business practices and can compel refunds if it finds that a company has breached consumer protection law or its own published terms.
Contact details for the NCC are available at ncc.org.za. Be prepared to provide your order confirmation, cancellation confirmation, and all correspondence with Crocoblock. Stopee has helped thousands of consumers navigate these escalations, and the NCC process, while not instant, is free and effective for disputes over digital goods.
Crocoblock's cancellation and legal address
For formal cancellation notices, refund disputes, or legal correspondence, address your communication to the registered operator:
Jetimpex, Inc.
Fort Lauderdale, USA
Crocoblock also has operational presence in Mykolaiv, Ukraine, but U.S. correspondence is the appropriate channel for billing and legal matters.
Summary and next steps
Cancelling your Crocoblock subscription is straightforward if you follow the correct steps for your purchase platform. South African consumer law backs your right to a cooling-off period, and Crocoblock's 30-day refund guarantee extends this protection significantly.
Whether you're cancelling because you've found a better tool, your budget has tightened, or your workflow has changed, you now have the clarity and confidence to act. Pro tip: complete your cancellation immediately, request your refund within 30 days if you're eligible, and save all confirmation emails. Stopee is committed to empowering South African consumers with transparent, step-by-step guidance, and this guide reflects the same principle: you deserve to cancel on your own terms, without confusion or hidden fees.
Need help with other subscription cancellations? Stopee has built tools and guides for hundreds of services. Visit stopee.com to explore your cancellation options across finance, streaming, software, and more - all free, all transparent, all designed with your rights in mind.