Manage Cursor

How to cancel cursor and claim your refund in south africa

What is cursor and why you might want to cancel

Cursor is an AI-powered coding assistant that helps developers write, edit and collaborate on code faster. It offers premium features like unlimited code generation, priority support and advanced AI capabilities - all sold as a subscription via the web and through app store in-app purchases in South Africa.

You may decide to cancel Cursor for several reasons: you've found a cheaper alternative, you don't use the AI features enough to justify the cost, or you simply want to pause your subscription temporarily. Whatever your reason, Stopee is here to walk you through the exact steps to cancel smoothly and recover money if you're entitled to it.

How cursor works

Users activate Cursor within their code editor or use the mobile app to generate code snippets, get real-time suggestions and collaborate with teammates. Subscriptions unlock higher usage quotas, faster response times and access to advanced models depending on which plan you choose.

The service runs on a billing cycle - monthly or annual - and renews automatically unless you cancel before the next charge date.

Cursor pricing in south africa

Here's what you're currently paying for your Cursor subscription, broken down by platform and plan.

Pro tip: iOS in-app prices in the South African App Store differ from web prices. Before you purchase, confirm the exact price inside the app - exchange rates and regional pricing adjustments mean web pricing in USD won't match what you see on your invoice.

Why prices vary between platforms

Cursor charges different prices depending on whether you subscribe via the web dashboard (billed through Stripe in USD) or through the Apple App Store and Google Play (charged in local ZAR). App stores also take a cut, which is reflected in the final price you pay.

How to cancel cursor on the web

If you subscribed via the Cursor dashboard on your browser, follow these steps to stop your subscription before the next charge date.

1. Open your web browser and go to the Cursor dashboard at cursor.sh (or your account login page).
2. Sign in with your email and password.
   • If you've forgotten your password, click "Forgot password?" and reset it via the email link.
3. Once logged in, look for your account menu (usually top-right corner) and select Settings or Account.
4. Navigate to the Billing section (sometimes labelled "Billing and Invoices").
   • You'll see your current subscription plan, next charge date and payment method.
5. Click Manage Subscription or View Subscription.
6. Select Cancel subscription at the bottom of the page.
7. Confirm your cancellation in the pop-up window.
   • Cursor may show you a discount offer to keep you subscribed. Read it carefully - if the discount doesn't appeal to you, proceed with cancellation.

Warning: If you have a scheduled downgrade (for example, from Pro+ to Pro), Cursor will not allow you to cancel until you remove that scheduled change first. Go back to Manage Subscription, click "Cancel scheduled downgrade", then follow the cancellation steps above.

Once you cancel, your access continues until the end of your current billing period. You won't be charged again after that date.

If you subscribed via the app store or google play

Cancelling an in-app subscription requires you to go through Apple's or Google's app store settings - not through Cursor itself. Here's how to do it:

1. For iOS (Apple App Store):
   • Open the Settings app on your iPhone or iPad.
   • Tap Your Name at the top of the screen, then Subscriptions.
   • Find Cursor AI Mobile in the list and tap it.
   • Tap Cancel Subscription.
   • Follow the on-screen prompts to confirm.
2. For Android (Google Play):
   • Open the Google Play Store app.
   • Tap the profile icon (top-right) and select Subscriptions.
   • Find Cursor and tap it.
   • Tap Cancel Subscription.
   • Confirm your cancellation request.

Pro tip: Always take a screenshot of your cancellation confirmation. Apple and Google sometimes process cancellations slowly, and you'll want proof if you're charged again by mistake.

What happens to your account after you cancel

Cancelling Cursor stops future charges, but your access doesn't end immediately - this is important to understand.

Your access and data

After you cancel, you keep full access to Cursor until the last day of your paid billing period. If you're on a monthly plan, you have access for the rest of that month. If you're on an annual plan, you keep access until your annual renewal date would have been. After that date passes, your subscription expires and premium features lock.

Your account data - code history, projects, settings and personal information - stays in Cursor's systems. You can still log in and view your account, but you won't be able to use premium AI features once your access expires.

Deleting your account permanently

If you want Cursor to delete your account and all associated data, cancelling the subscription is not enough. You must contact Cursor support separately and request account deletion.

1. Email hi@cursor.com with the subject line "Account Deletion Request".
2. Include your email address and the email associated with your Cursor account.
3. Keep a copy of this email for your records.
4. Expect a response within 5-7 working days confirming deletion.

Cursor may ask for verification before proceeding with deletion - be ready to provide proof of identity or ownership of the account email address.

Can you get a refund after you cancel cursor

Refund eligibility depends on when you cancel and which payment method you used.

Cursor's official refund policy

Cursor's Terms of Service state that refunds are not issued for user-initiated cancellations. However, they do offer refunds if Cursor terminates your subscription due to service issues or policy violations.

In practice, many payment processors and app stores allow you a short window to request a refund even after Cursor says "no refunds". This is where Stopee's knowledge of consumer rights becomes valuable.

Refund windows by payment method

Pro tip: Apple and Google are far more generous with refunds than Cursor itself. If you subscribed via an app store and you're within the refund window, request your refund through the app store, not through Cursor. Your chances of success are much higher.

How to request a refund from cursor support

If you're within the refund window and want to appeal to Cursor directly:

1. Email hi@cursor.com with the subject "Refund Request".
2. Include your invoice number (from your Cursor billing page or confirmation email).
3. Explain your reason - for example, "I subscribed by mistake" or "The service doesn't meet my needs".
4. Mention the specific amount you were charged and when.
5. Ask for a refund within the stated window (24 hours for monthly, 72 hours for annual).
6. Keep records of all emails and timestamps.

Response times vary, but Cursor usually replies within 2-3 working days.

Your consumer rights in south africa

South African law gives you specific protections when dealing with recurring subscriptions and auto-renewal services like Cursor.

The consumer protection act and auto-renewal

The National Consumer Commission (NCC) and the South African Consumer Protection Act require companies offering subscription services to:

• Give you clear, upfront notice of all charges and billing dates.
• Make cancellation as easy as purchasing - you shouldn't have to jump through hoops or contact support to cancel.
• Honour cancellation requests and stop charging you within one billing cycle.
• Provide a functioning cancellation mechanism within the service itself or via email.

If Cursor fails to do any of these things, you have grounds to file a complaint with the National Consumer Commission and potentially recover your money.

What to do if cursor refuses to cancel or refund

If you've tried to cancel and Cursor doesn't stop charging you, or if your refund request is ignored:

1. Send a formal email to hi@cursor.com with the subject "Formal Cancellation Notice" stating that you want your subscription terminated immediately.
2. Keep a copy of this email and the timestamp.
3. If you're not refunded within 7 working days and you've sent formal notice, lodge a complaint with the National Consumer Commission (NCC) at www.nccsa.org.za or call 0800 013 001.
4. Provide the NCC with your email trail, invoices and proof of payment.
5. The NCC can investigate and force Cursor to refund you if they find the company acted unfairly.

Stopee recognises that most companies comply with South African consumer law, but knowing your rights protects you if they don't.

Common mistakes when cancelling cursor

It's easy to cancel Cursor incorrectly and end up still being charged - here are the traps people fall into.

Mistake 1: cancelling through the wrong channel

If you bought Cursor through the App Store, cancelling through the web dashboard won't work. You must cancel through Apple Settings or Google Play settings. Similarly, web subscriptions can only be cancelled via the Cursor dashboard, not through app stores.

Check your original purchase email to see which service billed you, then cancel through that exact channel.

Mistake 2: ignoring scheduled downgrades

If you previously scheduled a plan downgrade (for example, Pro+ to Pro), Cursor locks the cancellation button until you remove that scheduled change first. Go back to Billing, click "Cancel scheduled downgrade", then proceed with cancellation.

Mistake 3: not confirming the cancellation date

After you hit "Cancel", check your email for a confirmation. The confirmation should show the exact date your access will end. If you don't get one within a few minutes, take a screenshot of your Billing page showing "Cancelled" status.

Mistake 4: assuming cancellation means immediate access loss

Many people cancel and then panic when they can still use Cursor the next day. This is normal. Your access continues until the end of the billing period you've already paid for. This is not a mistake - it's how Cursor is supposed to work.

Checklist: before and after cancellation

Use this checklist to ensure your cancellation is complete and your next charge is blocked.

Alternatives to cancelling: downgrade or pause

Before you cancel completely, consider whether downgrading to a cheaper plan might work better for you.

Downgrading your cursor plan

If you like Cursor but want to spend less, you can downgrade from Pro+ to Pro, or from Premium to a basic plan. Downgrades take effect at the start of your next billing cycle, and Cursor prorates any refund you're owed for the remainder of your current period.

Go to Billing > Manage Subscription > Change Plan and select a lower tier.

Pausing your subscription temporarily

Cursor doesn't have an official "pause" feature, but you can achieve the same result by cancelling and re-subscribing later with no penalty. Your account and data stay intact even if your subscription lapses.

Contacting cursor support and escalation address

If you encounter issues cancelling or need help with your account, here's where to reach Cursor.

Support channels

• Email: hi@cursor.com (responses typically within 2-3 working days)
• Community forum: forum.cursor.com (peer support and official guides)
• In-app support: Open the Cursor app, look for Settings or Help, and select "Contact Support"

Legal correspondence address

For formal complaints or legal notices regarding your Cursor subscription, send correspondence to the address registered with Anysphere, Inc. (Cursor's parent company). Reference this address if Cursor support isn't responding to cancellation requests:

Anysphere, Inc.
(Registered office address as per Cursor Terms of Service)
Legal Correspondence: hi@cursor.com

If you're escalating to the National Consumer Commission in South Africa, include this address in your complaint file.

Your next steps: cancel with confidence

Cancelling Cursor is straightforward when you follow the right steps for your payment method. Whether you're cancelling through the web, App Store or Google Play, remember to check the refund window, take screenshots and monitor your next billing date to ensure the charge stops.

Stopee has helped thousands of consumers cancel subscriptions successfully and recover refunds they didn't know they were entitled to. South African law is on your side - companies must make cancellation easy, honour your requests and stop charging you within one billing cycle. If Cursor doesn't comply, the National Consumer Commission can help you enforce your rights.

The most important step is acting within the refund window. Most refunds are granted within 24 to 72 hours of cancellation if you request them early, so don't delay.

Stopee is here whenever you need guidance on cancelling other subscriptions too. Visit stopee.com to explore cancellation guides for hundreds of services, claim refunds and take control of your spending.