Manage Findandloc

How to cancel findandloc and reclaim your money in south africa

Understanding findandloc and why you might want to cancel

Findandloc is marketed as a software platform for asset tracking and location monitoring, designed to help organisations manage their resources in real time. The service operates through a website and mobile app, but transparency around pricing, subscription terms, and features remains unclear.

Consumer reports from South Africa paint a different picture. Users report unexpected recurring charges, poor service delivery, and difficulty securing refunds when they attempt cancellation. If you're here because Findandloc isn't delivering what was promised, or because charges keep appearing on your bank statement without clear justification, you're not alone. Stopee exists to help you navigate this situation with confidence and clarity.

Common reasons south africans cancel findandloc

Billing inconsistencies are the primary complaint. Users discover charges on their bank accounts without understanding what they're paying for or how to stop them. Service failures-where real-time tracking doesn't work as advertised-compound the frustration. Lack of responsive customer support makes the situation worse, leaving you feeling trapped with no clear exit route.

If any of these scenarios describe your experience, cancellation is your right. Stopee's cancellation specialists understand these frustrations deeply, and this guide will empower you to take control of your account and finances immediately.

Your consumer rights in south africa

Before you take action, understand what the law gives you.

Cooling-off and cancellation rights under the consumer protection act

South African consumer law protects you through the Consumer Protection Act, which typically grants you a cooling-off period of 14 days from purchase for digital services. During this window, you can cancel and request a full refund without penalty, regardless of the provider's standard terms.

Beyond the cooling-off period, you retain the right to cancel and stop future charges immediately. If Findandloc misrepresented its services, failed to deliver as advertised, or charged you without clear consent, the law treats these as breaches that may entitle you to a refund even after 14 days.

Refund and chargeback rights

If Findandloc refuses a legitimate refund request, you can escalate to your bank or card issuer and request a chargeback. Your financial institution has a responsibility to investigate unauthorised or fraudulent charges. Document everything: dates, amounts, screenshots of charges, and copies of all cancellation requests you've sent to Findandloc.

For unresolved disputes, lodge a formal complaint with the National Consumer Commission. Stopee recommends keeping all evidence organised and dated so you're prepared if escalation becomes necessary.

Methods to cancel findandloc

Cancellation routes vary depending on how you subscribed and what channels you're using.

Cancel through your app store subscription settings

If you subscribed to Findandloc via Google Play or the Apple App Store, the quickest cancellation path often runs through your app store account, not through Findandloc directly.

1. Open your app store (Google Play Store or Apple App Store)
   • On Android: tap your profile icon, then go to Payments and subscriptions, then Subscriptions.
   • On iOS: tap your profile icon, select Subscriptions, then find Findandloc.
2. Locate the Findandloc subscription entry
   • If it appears, tap on it and select Cancel subscription or Cancel membership.
   • If it does not appear, the subscription may have expired or is managed elsewhere. Move to the next method.
3. Confirm the cancellation
   • The app store will ask you to confirm. Complete the final step.
   • Take a screenshot immediately showing that the subscription has been cancelled.
4. Verify the result within 24 hours
   • Return to your Subscriptions section and confirm Findandloc no longer appears.
   • Keep the screenshot for your records; you'll need it if you later need to claim a refund or challenge a charge.

Pro tip: Many users forget this step and go straight to Findandloc's support, only to discover later that the app store subscription was still active. Start here first.

Cancel directly with findandloc via email

If you subscribed directly through Findandloc's website or if app store cancellation doesn't work, you must contact the company in writing.

1. Find the correct contact method
   • Check your account dashboard for a support email or contact form.
   • Look through your signup confirmation email for a company contact address.
   • If the website has no clear support channel, Findandloc is operated by BITOR SOFTWARE SL, a Barcelona-based company. Document this for consumer authority complaints.
2. Compose a clear, dated cancellation request
   • Subject line: "Cancellation Request for Findandloc Account"
   • Include your full name, account email, account creation date (if known), and the specific date you want cancellation to take effect.
   • State: "I am requesting immediate cancellation of my Findandloc subscription effective today. Please confirm receipt of this request and provide written confirmation of cancellation within 5 business days."
   • Request confirmation in writing; do not accept verbal assurances over the phone.
3. Send via email and save proof
   • Send from your personal email account so you have a record in your sent folder.
   • Take a screenshot of the sent message, including the recipient address and timestamp.
   • Save the email as a PDF for additional security.
4. Wait for written confirmation
   • You should receive a confirmation email within 5 business days acknowledging cancellation.
   • If you receive no response after 5 days, proceed to escalation (see Refund and escalation section below).

Warning: Many users report that Findandloc does not respond to cancellation emails or claims to have cancelled but continues charging. This is why the written record is critical. Stopee always recommends creating a paper trail before you escalate.

Pricing, billing cycles, and what you're actually paying for

Transparency about Findandloc's costs is difficult because the company does not publish clear pricing on its website.

Reported pricing from south african users

Important notes on pricing

These figures come from consumer reports and are not official pricing from Findandloc. The company does not maintain a public price list, so you cannot verify what you're paying for without accessing your own account or bank statement.

Many South African users report being charged without understanding the subscription terms or being able to locate a clear cancellation option. This lack of transparency is itself a consumer protection violation. If you cannot find a clear explanation of what you're paying for, Stopee recommends treating this as evidence of deceptive practice and escalating to the National Consumer Commission.

Common traps and mistakes when cancelling findandloc

Cancellation feels stressful because the process is deliberately unclear, and many users make mistakes that delay their escape from unwanted charges.

Mistake 1: assuming deletion means cancellation

Uninstalling the app or deleting your account from the app does not cancel your subscription. The billing relationship between you and Findandloc, or between you and the app store, continues even after you delete the app. You must explicitly cancel the subscription through the methods outlined above.

Mistake 2: cancelling mid-billing cycle and expecting instant refunds

When you cancel mid-cycle, access to paid features typically ends at the end of that billing period, not immediately. You do not automatically receive a refund for unused time unless you're within your cooling-off period or unless you later win a chargeback dispute. If this surprises you, it's another sign that Findandloc's terms were not clearly disclosed upfront.

Mistake 3: not keeping records of your cancellation attempt

If you call Findandloc support and someone says "yes, you're cancelled," but no confirmation email arrives, you have no proof of that conversation. One month later, you're charged again with no recourse. Always demand written confirmation. Always take screenshots. Stopee cannot emphasise this strongly enough.

Mistake 4: not checking both the app store and findandloc itself

Some users cancel with Findandloc but forget to cancel through their app store. Others do the reverse. You must cancel in both places if you subscribed through an app store. Check your current billing status in both channels to be certain.

What happens after you cancel findandloc

Understanding the post-cancellation timeline helps you know what to expect and when to take further action.

Immediate effects

Once you submit a cancellation request, no new subscription charges should be generated going forward. However, if charges continue after cancellation, this indicates a system failure or deliberate non-compliance on Findandloc's part. Document every unwanted charge with a screenshot, date, and amount.

Access and data retention

Your access to Findandloc's features will end at the close of your current billing period unless you're within a cooling-off window (in which case it may be immediate). Your account data will remain with Findandloc unless you specifically request deletion. Before you cancel, export or screenshot any important information you may need later, because access loss can happen without warning once the cancellation takes effect.

To request data deletion, include it in your cancellation email: "Please also delete all personal data associated with my account in accordance with privacy regulations." Keep this request in writing so you have proof of the request if disputes arise later.

Securing a refund and escalating if findandloc refuses

Refunds are your legal right in specific circumstances, and Stopee wants you to know how to claim them effectively.

When you're entitled to a refund

You have a strong refund claim if you cancel within 14 days of your first charge (cooling-off period), regardless of the company's policy. You also have grounds for a refund if Findandloc misrepresented the service, failed to deliver as advertised, or charged you without clear consent. Consumer reports show that many South African users were not given transparent information about subscription terms, which strengthens a refund argument.

Step-by-step refund request

1. Send a formal refund request to Findandloc by email
   • Reference your cancellation request date and the specific charges you want refunded.
   • State your reason clearly: "I am requesting a refund for charges dating from [date] to [date] because [service was not delivered / terms were not clearly disclosed / service was defective]."
   • Ask for confirmation within 10 business days.
2. Wait for a response
   • If Findandloc agrees and processes a refund, verify the credit reaches your bank account within 7 business days.
   • If Findandloc refuses or does not respond within 10 days, proceed to step 3.
3. Request a chargeback through your bank or card issuer
   • Contact your bank and explain that Findandloc charged you for a service that was not delivered or misrepresented.
   • Provide all documentation: emails, screenshots of charges, your cancellation request, and the refusal or non-response from Findandloc.
   • Your bank will investigate and may recover the funds on your behalf.
4. Lodge a complaint with the National Consumer Commission if the chargeback fails
   • Visit the National Consumer Commission website and submit a formal complaint.
   • Include all evidence and explain why you believe Findandloc violated consumer protection law.
   • The commission can investigate and impose sanctions on the company.

Pro tip: Chargebacks typically succeed when you have a clear paper trail showing you requested cancellation and the company either ignored it or continued charging. This is why Stopee emphasises written documentation at every step.

Comparing your options: keep or cancel?

Before you commit to cancellation, weigh the decision thoughtfully.

If most of your reasons fall into the right column, cancellation is the right decision. Stopee's mission is to help you stop paying for services that do not serve you, and Findandloc exhibits many red flags that justify walking away.

Checklist for a successful cancellation

Use this checklist to ensure you've covered every step and left no room for Findandloc to claim you didn't cancel properly.

1. Check and cancel through your app store (Google Play or Apple App Store)
   • Confirm it no longer appears in your subscriptions list.
   • Take and save a screenshot.
2. Send a written cancellation email directly to Findandloc
   • Use clear subject line and include all account details.
   • Save the email as a PDF and take a screenshot of the sent message.
3. Wait 5 business days for written confirmation
   • If no response, note the date and move to escalation.
4. Monitor your bank account for 30 days post-cancellation
   • If unexpected charges appear, screenshot them and save the date.
5. Gather all documentation in one folder
   • Screenshots of app store cancellation, email correspondence, bank statements with charges, any support tickets.
6. If charges continue, request a chargeback with your bank
   • Provide all documentation listed above.
7. If chargeback fails, file a complaint with the National Consumer Commission
   • Include full evidence and explain the violation.

Contact details for escalation and complaints

If Findandloc resists cancellation or refuses a legitimate refund, these are your escalation contacts.

National consumer commission (South africa)

Lodge a formal complaint about unfair contract terms, deceptive billing, or failure to honour cancellation requests.

• Website: www.ncc.org.za
• Email: complaints@ncc.org.za
• Phone: 012 428 7000

Your bank or card issuer

Request a chargeback for unauthorised or disputed charges. Contact the customer service number on the back of your card.

Findandloc company information (for reference)

Findandloc is operated by BITOR SOFTWARE SL, based in Barcelona, Spain. The lack of transparent South African contact information or local representation is itself a consumer protection concern. This reinforces the importance of escalating disputes to the National Consumer Commission, which has authority to hold foreign service providers accountable.

Final thoughts: take control today

Cancelling a subscription that isn't working for you is not rude, ungrateful, or wasteful. It's your right as a consumer, and it's an act of financial self-care. Findandloc's lack of transparent pricing, unclear cancellation processes, and consumer reports of continued charges despite cancellation attempts all suggest a company that does not respect consumer autonomy. You deserve better.

Follow the steps in this guide methodically, keep meticulous records, and do not accept vague assurances. Stopee has helped thousands of consumers cancel unwanted subscriptions and recover their money, and the same systematic approach works here. Write everything down. Take screenshots. Stay calm. And escalate if the company does not cooperate.

If you're still unsure about next steps or want to talk through your specific situation, Stopee (stopee.com) is here to answer your questions and support your cancellation journey. You are not alone in this, and you have the law on your side.