Manage Flutterflow

How to cancel your flutterflow subscription and protect your billing rights

What is flutterflow and why you might want to cancel

Flutterflow is a no-code visual app builder that lets you create mobile and web applications using a drag-and-drop interface, without needing deep Flutter coding knowledge. The platform attracts developers, designers and entrepreneurs who want to ship production-ready apps quickly.

You get subscription plans for different team sizes, collaboration tools, integrations and access to a marketplace for one-time template purchases. Many users export code or APKs and publish directly to web or app stores.

Common reasons to cancel flutterflow

You might cancel because your project shipped and you no longer need the platform. Others step back due to pricing that no longer fits their budget or team size. Some users find the collaboration features don't match their workflow, or they've switched to a different development approach.

Whatever your reason, cancelling should be straightforward. At Stopee, we help you navigate these decisions with clarity and confidence.

What you need to know before you cancel

Flutterflow's cancellation process depends on how you subscribed. If you bought directly from Flutterflow, the steps are simple. If you subscribed through Apple App Store or Google Play, you must cancel through those platforms instead. Knowing which subscription type you have saves you time and frustration.

Flutterflow pricing and plans in south africa

Below are approximate monthly prices converted to ZAR, based on USD rates. These are estimates only and may shift with currency fluctuations or regional updates.

Current plan pricing

Log into your Flutterflow account to see exact, localized pricing for your region. These figures guide your budget decision.

Notes on pricing accuracy

Flutterflow does not officially publish ZAR pricing, so these conversions are estimates based on current exchange rates. Your actual charge depends on your account currency setting and local payment methods. Check your billing dashboard for exact figures.

Your consumer rights and what they mean for cancellation

South Africa's Consumer Protection Act (CPA) gives you legal protections when cancelling digital services like Flutterflow.

What the consumer protection act says about cancellations

Under the CPA, you have the right to cancel an online purchase within a reasonable period if the service doesn't match its description or if you change your mind. For subscriptions, you can cancel future renewals without penalty. Most platforms must notify you clearly before any charge occurs.

Flutterflow should make cancellation equally easy as sign-up. If the company blocks your cancellation or charges you after you've submitted a cancellation request, you have grounds to escalate to the National Consumer Commission (NCC).

When to escalate to the national consumer commission

If Flutterflow refuses to cancel your subscription, keeps charging you after cancellation, or misrepresents their refund policy, contact the NCC. Provide your cancellation request documentation, billing evidence and correspondence with Flutterflow. The NCC can mediate disputes and enforce consumer rights on your behalf.

Stopee recommends keeping screenshots of your cancellation request and the confirmation email as evidence.

How to cancel your flutterflow subscription

Your cancellation method depends on where you subscribed. Follow the steps for your situation to avoid delays or continued charges.

Cancelling a direct web subscription

If you signed up directly on Flutterflow's website with your email and payment method, follow these steps:

1. Log into your Flutterflow account at flutterflow.com using your email and password.
   • If you forgot your password, click the "Forgot password" link and reset it via email.
2. Navigate to your Account settings (usually found in the top-right menu or Account tab).
   • Look for a "Billing" or "Subscription" section.
3. Click "Manage subscription" or "View billing details".
   • This displays your current plan, renewal date and payment method.
4. Select "Cancel plan" or "Cancel subscription".
   • Flutterflow may ask why you're cancelling; your feedback is optional.
5. Confirm your cancellation when prompted.
   • You should receive a confirmation email within minutes.
6. Screenshot the confirmation and save the email for your records.
   • This proves you cancelled in case of billing disputes.

Pro tip: Cancel at least 3 business days before your next renewal date to ensure the charge doesn't process. If you cancel on the renewal date itself, you may still be charged; contact support immediately if this happens.

Cancelling subscriptions bought via apple app store

If you subscribed to Flutterflow through the Apple App Store (iOS), Apple handles your billing, not Flutterflow. You must cancel through your Apple account:

1. Open the Settings app on your iPhone or iPad.
   • Tap your name at the top of the screen.
2. Tap "Subscriptions".
   • This shows all active subscriptions linked to your Apple ID.
3. Find and tap "Flutterflow".
   • If you don't see it, swipe down to view more subscriptions.
4. Tap "Cancel subscription" or "Turn off automatic renewal".
   • Apple will confirm the cancellation immediately.
5. Take a screenshot of the cancellation confirmation.
   • Keep this for proof if Apple continues charging.

Warning: Flutterflow cannot cancel or refund Apple App Store subscriptions. Apple alone controls these transactions and refund eligibility.

Cancelling subscriptions bought via google play

If you subscribed through Google Play (Android), Google manages your billing. Cancel directly in your Google account:

1. Open the Google Play Store app on your Android phone or tablet.
   • Tap the profile icon in the top-right corner.
2. Tap "Payments and subscriptions" or "Manage subscriptions".
   • You may need to select the menu icon (three horizontal lines) first.
3. Select "Subscriptions".
   • All active subscriptions appear here.
4. Tap "Flutterflow".
   • Review your plan details and renewal date.
5. Tap "Cancel subscription".
   • Google will ask why you're cancelling (optional feedback).
6. Confirm the cancellation.
   • You'll receive an email from Google confirming the cancellation.

Warning: Flutterflow cannot process refunds for Google Play subscriptions. Google alone decides refund eligibility based on your cancellation timing.

Cancelling marketplace template purchases

Marketplace templates are typically one-time purchases, not recurring subscriptions. They do not cancel because they don't renew. If you bought a template but want a refund:

1. Gather your order confirmation email and template details.
   • Note the purchase date, template name and price.
2. Contact Flutterflow support at support@flutterflow.io.
   • Include a clear reason for your refund request (defective files, wrong purchase, etc.).
3. Wait 5 to 10 business days for a manual review.
   • Flutterflow rarely refunds templates due to digital delivery, but exceptions exist for legitimate issues.

Pro tip: Preview template reviews and screenshots before purchase. This reduces the chance you'll need a refund later.

What happens after you cancel your subscription

Understanding what you keep and what you lose helps you prepare for cancellation day.

Your access and billing timeline

After you cancel a direct web subscription, your access remains active until the end of your current billing cycle. You won't be charged again after that date. For example, if you cancel on the 10th of a month and your next renewal is the 25th, your access continues until the 25th at midnight.

If you subscribed through Apple or Google, the timeline depends on when you cancelled and when your billing cycle renews. Check your Apple or Google account for the exact end date.

Your projects and data

Your projects and app data typically remain in your Flutterflow account even after cancellation. You can still view and download your code or APK if you export them before your plan ends. Some features (like real-time collaboration or GitHub integration) may become unavailable if you downgrade to the free plan.

Stopee recommends exporting all critical projects before your billing cycle ends. This ensures you keep your work even if you don't renew later.

What you lose after cancellation

Once your billing period ends, you lose access to premium features like collaboration, advanced integrations and priority support. You'll be moved to the free plan, which has limits on deployment options and app complexity. You cannot publish to app stores or use custom domains on the free tier.

Will you get a refund?

Flutterflow's refund policy is strict but varies by purchase type and timing.

Refunds for direct web subscriptions

Flutterflow does not refund subscription fees for cancellations or unused time. If you paid for a month and cancel after one day, you don't get a refund. This is Flutterflow's stated policy for all direct web subscriptions.

One exception exists: if you signed up for a paid plan that included a trial period, cancelling during the trial prevents the first charge. You keep the trial access but don't pay.

Refunds for apple app store subscriptions

Apple controls refund eligibility for App Store subscriptions. You can request a refund directly from Apple within 45 days of the charge. After 45 days, Apple rarely grants refunds.

Contact Apple Support with your receipt and explain why you want a refund. Apple reviews your request and may approve it if you cancelled within the refund window.

Refunds for google play subscriptions

Google allows refunds for Play Store subscriptions within 48 hours of the charge. After 48 hours, refunds are rarely granted. Log into your Google Play account, find the charge and request a refund through the order details.

If Google denies your refund, escalate through the National Consumer Commission if you believe the charge was unauthorised or Flutterflow misrepresented the service.

Refunds for marketplace purchases

Marketplace templates are generally non-refundable due to immediate digital delivery. In rare cases (defective files, wrong template downloaded, or purchased on the wrong account), Flutterflow may approve a refund after a 5 to 10 day manual review.

Contact support with evidence of the issue. Avoid disputes by checking reviews and previews before purchase.

Common mistakes to avoid when cancelling

Cancellation can feel stressful, especially if you've had a frustrating experience with the service. Here are the traps that catch most people:

Forgetting to cancel via the right platform

The biggest mistake is cancelling in the wrong place. If you subscribed through Apple App Store but cancel in your Flutterflow web account, your Apple subscription keeps charging. Your cancellation methods must match your subscription source.

Check your first invoice email to see which platform charged you. The sender address (Apple, Google or Flutterflow) reveals the truth.

Cancelling too close to your renewal date

If you cancel on your renewal date, Flutterflow may still charge you before the cancellation processes. Always cancel at least 3 to 5 business days before renewal to be safe.

Check your billing date in your account settings and set a phone reminder 1 week before if you plan to cancel.

Not downloading your projects before the plan ends

Once you lose premium access, exporting your code becomes harder or impossible on some plans. Download your APK, code and project files before your cancellation takes effect. After the billing cycle ends, you may face limited access options.

Ignoring confirmation emails

After you cancel, you should receive a confirmation email within minutes. If you don't get one, your cancellation may have failed. Log back in and verify the cancellation went through. Save the confirmation email as proof in case of billing disputes.

Your checklist before and after cancellation

Use this checklist to ensure a clean cancellation with no surprise charges:

How stopee can help you cancel with confidence

Cancelling a subscription shouldn't require a degree in frustration. Stopee is your advocate, walking you through every step and protecting your rights when companies resist cancellation or charge you unfairly.

At Stopee (stopee.com), we've helped thousands of consumers navigate subscriptions with clarity and power. Whether you're cancelling Flutterflow or any other service, Stopee gives you templates, guides and escalation support to ensure you keep control of your billing.

Our mission is simple: cancellation should be as easy as sign-up. If Flutterflow makes it hard, we help you fight back using consumer law and persistence. Visit Stopee today to explore our free guides and tools for every major subscription service.

Contact information for flutterflow support

If your cancellation fails or Flutterflow continues charging you after cancellation, use these contact details to escalate:

Flutterflow primary office

FlutterFlow Pte. Ltd.
Singapore (latest registered corporate office)

Email support: support@flutterflow.io

Alternative contact addresses

Previous Singapore office: Check your account's Support page for archived contact details.

U.S. office: Mountain View, California (widely reported but not officially listed for billing disputes).

If support doesn't respond

If Flutterflow ignores your cancellation request or refund appeal within 7 business days, escalate to the National Consumer Commission (NCC) in South Africa. The NCC can force Flutterflow to honour consumer rights and process refunds if warranted.

File a complaint at www.ncc.org.za with your evidence: cancellation emails, billing statements and support correspondence. The NCC mediates subscription disputes at no cost to you.

Stopee stands with you at every step. Your right to cancel is non-negotiable under South African law, and no company gets to ignore it.