Manage Invoice Home

How to cancel invoice home and stop recurring invoices

What is invoice home

Invoice Home is a subscription-based invoicing platform that helps small business owners and freelancers create, manage and send professional invoices without the hassle.

The service runs on web and mobile apps (both iOS and Android), offering invoice templates, basic recurring invoice automation and invoice management tools. You can access your account from anywhere, making it convenient for remote teams and solo entrepreneurs.

How invoice home works

You sign in to the Invoice Home app or web portal, select or create an invoice template, fill in your client details and business information, then send it directly to your customer. The platform stores your invoice history so you can track payments and manage records in one place.

If your client pays you on a regular schedule, you can set up recurring invoices so Invoice Home automatically generates and sends the same invoice at intervals you choose (weekly, monthly, quarterly, etc.).

Where invoice home operates

Invoice Home is available globally through its web application and mobile apps. If you are based in South Africa, you can subscribe and use the service, though the company does not publish official local pricing in South African Rand (ZAR).

Most South African users access Invoice Home through the Apple App Store or Google Play Store, which means subscription charges appear on their app store billing accounts rather than a separate invoice.

Why you might want to cancel invoice home

You might decide to cancel Invoice Home for several practical reasons. Perhaps you have switched to a different invoicing tool, your business model has changed, or you simply prefer to invoice clients manually.

Some users find they no longer need the recurring invoice feature and want to stop automatic charges. Others discover that free invoicing alternatives meet their needs just as well.

Common reasons to cancel

• You found a competing invoicing app that better suits your workflow or offers more features.
• Your business no longer requires automated recurring invoices.
• You want to reduce monthly subscription costs and handle invoicing in-house.
• You experience frequent billing issues or poor customer support responses.
• You prefer to use accounting software that includes invoicing (such as QuickBooks or Wave).
• You have not used the service in several months and see no value in continuing the subscription.

Whatever your reason, Stopee is here to help you understand the cancellation process step by step so you avoid unexpected charges and confusion.

Invoice home subscription pricing and plans

Invoice Home does not publish official pricing for South African customers in ZAR, which can make it difficult to know exactly what you will be charged.

Available plans and costs

How to find your exact pricing

Check your most recent invoice or billing statement from Invoice Home itself, your email receipt from the app store (Apple or Google), or your credit card or bank statement to see the exact amount you were charged.

If you subscribed through the Apple App Store, open Settings, tap your name, select Subscriptions, find Invoice Home and view the renewal price. On Google Play, open the Play Store app, tap your profile icon, go to Payments and Subscriptions, then Subscriptions, and select Invoice Home to see your billing details.

When you contact Invoice Home support at support@invoicehome.com, ask them to confirm your plan, renewal date and exact ZAR charge so you have proof for your records and can raise a dispute with your bank if needed.

How to cancel invoice home: step-by-step

Cancelling Invoice Home depends on where you subscribed and whether you want to stop recurring invoices or end your subscription entirely.

Cancel recurring invoices on the web or desktop

If you only want to stop automated invoice sends but keep your Invoice Home account active, follow these steps.

1. Sign in to your Invoice Home account on the web at invoicehome.com.
   • Use the email and password you registered with.
   • If you have forgotten your password, use the "Forgot password" link on the login page.
2. Find and select the recurring invoice you want to disable.
   • Recurring invoices are usually labelled with a clock or repeat icon.
   • If you have multiple recurring invoices, select each one individually to disable them all.
3. Click on the "Recurring" tab in the invoice details.
   • This tab shows the schedule and frequency of the invoice send.
4. Select "Edit this Recurring Invoice".
   • A dialog or form will appear with the recurring schedule details.
5. Find the "Frequency" dropdown menu and select "Never (disable recurring)".
   • This immediately stops Invoice Home from automatically creating and sending this invoice in the future.
   • Any past invoices remain in your account for historical reference.
6. Save your changes by clicking "Save" or "Update".
   • Invoice Home will confirm the recurring invoice is now disabled.

Pro tip: Disabling recurring invoices does not automatically cancel your subscription or billing. You can still create invoices manually whenever you need them. Your subscription will continue to renew unless you cancel your entire account or subscription with Invoice Home or through your app store.

Cancel recurring invoices on iOS or android

If you use the Invoice Home mobile app on your iPhone, iPad or Android phone, the process is similar but adapted for the touchscreen interface.

1. Open the Invoice Home app on your device.
   • Make sure you are signed in with your Invoice Home account credentials.
2. Locate the recurring invoice you want to stop.
   • Swipe or scroll through your invoice list to find it.
   • Recurring invoices are usually marked with a repeat or cycle icon.
3. Tap on the recurring invoice to open its details.
   • The full invoice and scheduling information will display on screen.
4. Tap the "Recurring" button or option.
   • On iOS, this is usually at the top or bottom of the invoice detail screen.
   • On Android, look for the same button in a similar location.
5. Select "Edit this Recurring Invoice".
   • The edit form will open, showing the current frequency setting.
6. Change the "Frequency" setting to "Never (disable recurring)".
   • Tap or swipe to select this option from the dropdown.
7. Save your changes by tapping "Save" or "Update".
   • The app will confirm that the recurring invoice is now disabled.

Warning: Stopping recurring invoices on the mobile app does not cancel your Invoice Home subscription if you signed up through the app store. You must also cancel your subscription through Apple or Google (see next section) to stop charges.

Cancel a subscription purchased through the apple app store

If you signed up for Invoice Home through the Apple App Store on your iPhone or iPad, you must cancel your subscription through your Apple ID account settings, not through the Invoice Home app itself.

1. Open the Settings app on your iPhone or iPad.
   • Look for the grey gear icon on your home screen.
2. Tap your Apple ID name at the very top of the Settings menu.
   • This opens your Apple account profile.
3. Select "Subscriptions".
   • You will see a list of all active subscriptions tied to your Apple ID.
4. Find Invoice Home in the subscriptions list and tap on it.
   • The app name, renewal date and billing amount will display.
5. Tap "Cancel Subscription".
   • Apple may offer you a discount to keep the subscription; decline this if you want to cancel.
6. Confirm your cancellation by tapping "Confirm" or "Yes, Cancel Subscription".
   • Apple will show you the date your subscription will end (usually at the end of your billing cycle).

Your Invoice Home subscription will remain active until the end of your current billing period, then stop renewing. You will retain access to your account and invoices throughout this period.

Cancel a subscription purchased through google play

If you subscribed to Invoice Home through the Google Play Store on an Android device, cancel your subscription directly in Google Play settings.

1. Open the Google Play Store app on your Android phone or tablet.
   • The Play Store icon is usually on your home screen or in your app drawer.
2. Tap your profile icon in the top right corner.
   • This is usually a circular icon with your profile photo or initials.
3. Select "Payments and Subscriptions".
   • A menu will expand showing your account options.
4. Tap "Subscriptions".
   • You will see all active subscriptions linked to your Google Play account.
5. Find Invoice Home and tap on it.
   • The subscription details, including renewal date and cost, will appear.
6. Tap "Cancel Subscription".
   • Google may show you a discount offer; select "Continue Cancellation" or "Cancel" to proceed without taking the offer.
7. Confirm your cancellation when prompted.
   • Google will notify you via email once the subscription is cancelled.

Your Invoice Home access continues until your current billing cycle ends, after which charges stop and you lose access to premium features (if any).

Pro tip: Screenshot your cancellation confirmation from Apple or Google for your records. Keep these images for at least 12 months in case you need to dispute a charge later or request a refund.

What happens after you cancel invoice home

Cancelling your subscription does not immediately delete your account or invoices, which is good news if you ever need to review your billing history.

Your data and account after cancellation

Invoice Home typically retains your invoices, client information and account data even after your subscription ends. You can still log in and view your past invoices for record-keeping and accounting purposes.

Your account may move to a read-only or free tier, meaning you cannot create new invoices or edit existing ones, but your historical data remains accessible. This is important for South African business owners who need to keep records for tax or legal compliance.

If you want to export your invoices before cancelling (for backup or transfer to another platform), contact Invoice Home support at support@invoicehome.com and ask for an export option. Some platforms allow you to download your data as a CSV or PDF file.

When your subscription officially ends

If you cancel through Apple or Google, your subscription will remain active until the end of your current billing period. For example, if you were charged on the 15th of each month and you cancel on the 20th, your subscription typically runs until the 15th of the next month.

After that date, no further charges appear on your bill and your Invoice Home access is revoked (unless you paid for annual billing, in which case the subscription runs until your annual renewal date).

You will receive a confirmation email from Invoice Home or the app store confirming your cancellation and the final access date. Save this email as proof that you cancelled.

Refunds and your consumer protection rights in south africa

Stopee has reviewed Invoice Home's public website and policies, and the company does not publish a formal refund policy or guarantee a 14-day cooling-off period for subscription purchases.

Will you get a refund after cancelling

Invoice Home does not state automatic refunds on its website. Whether you qualify for a refund depends on how long you have had the subscription, the reason for cancellation and South African consumer protection law.

Under South Africa's Consumer Protection Act, you may have the right to cancel certain distance contracts (including digital subscriptions) within 14 calendar days of purchase and receive a refund, provided you have not substantially used the service. However, this right does not apply if you have already started using the service.

If you subscribed to Invoice Home through the app store and are still within Apple's or Google's refund window (usually 14-15 days of purchase for first-time subscriptions), you may request a refund through the app store directly rather than through Invoice Home.

How to request a refund

If you believe you are entitled to a refund, follow these steps.

1. Gather your proof of payment.
   • Collect your email receipt from Invoice Home, Apple or Google.
   • Take a screenshot of your bank or credit card statement showing the charge.
   • Note the exact date you were charged and the amount in ZAR.
2. If you subscribed through Apple, request a refund through Apple.
   • Go to reportaproblem.apple.com and sign in with your Apple ID.
   • Find the Invoice Home charge and select "I would like a refund for this purchase".
   • Explain your reason (for example, "Subscription was charged but I did not use the service").
   • Apple will review and respond within a few days.
3. If you subscribed through Google Play, request a refund through Google.
   • Open Google Play, go to your profile, select "Payments and Subscriptions", then "Subscriptions".
   • Tap Invoice Home, then "Report a problem".
   • Select "Request refund" and explain your reason.
   • Google will process your request and email you a decision.
4. If you subscribed directly on the Invoice Home website, email support.
   • Contact Invoice Home support at support@invoicehome.com with the subject "Refund Request".
   • Include your Invoice Home account email, the date of your charge, the amount, and a clear explanation of why you deserve a refund (for example, "I cancelled within 14 days of sign-up and did not use the service").
   • Keep a copy of your email for your records.
5. Allow 5-10 business days for a response.
   • Support may request additional information or deny your request if you have used the service extensively.
   • Be polite and factual in your correspondence.

Warning: If Invoice Home denies your refund request and you believe you have a valid claim under the Consumer Protection Act, you can escalate to the National Consumer Commission (NCC) at www.ncc.org.za or call 0860 100 321. The NCC can investigate unfair business practices and award refunds on your behalf if they find Invoice Home acted unfairly.

Stopee recommends keeping all correspondence with Invoice Home and your bank in case you need to file a formal complaint or dispute.

Common cancellation mistakes to avoid

Many users believe they have cancelled Invoice Home but still see charges on their bank statements weeks later. This frustration is entirely preventable if you understand the most common pitfalls.

Disabling recurring invoices is not the same as cancelling your subscription

The biggest mistake users make is turning off recurring invoices and assuming their subscription is cancelled. These are two different actions.

Disabling recurring invoices stops Invoice Home from automatically sending invoices to your clients on schedule. Your subscription, however, continues to renew and you continue to be charged unless you also cancel your subscription through the app store or Invoice Home directly.

Always do both: disable recurring invoices AND cancel your subscription.

Forgetting to cancel through the app store

If you signed up for Invoice Home through the Apple App Store or Google Play Store, simply deleting the app from your device does not cancel your subscription. The subscription remains active on your account and charges continue.

You must manually cancel the subscription in your Apple ID or Google Play settings as described in the step-by-step guide above.

Not checking your billing cycle end date

When you cancel your Invoice Home subscription, it remains active until the end of your current billing period. If you cancel on the 10th of the month but were charged on the 15th, you will see one more charge on the 15th before the subscription finally stops.

Check your cancellation confirmation email to see your final access date and when charges stop. This helps you anticipate the last charge and avoid confusion.

Missing the refund window

Apple and Google typically allow refunds only within 14-15 days of the first subscription charge. If you wait longer, both companies and Invoice Home are unlikely to refund your money.

If you want a refund, act within two weeks of your charge date. After that window, you may still contact Invoice Home support to ask for a refund as a goodwill gesture, but you have no legal guarantee.

Not keeping proof of cancellation

Screenshot or download your cancellation confirmation from Apple, Google or Invoice Home. Save this image and any confirmation emails for at least 12 months.

If an unexpected charge appears on your bank statement after cancellation, you need proof that you cancelled to dispute the charge with your bank and request a chargeback. Without proof, the bank may side with Invoice Home.

Your consumer rights and how stopee can help

South African law protects you when you cancel digital subscriptions, and Stopee is committed to making sure you understand those rights.

The consumer protection act and your right to cancel

South Africa's Consumer Protection Act (CPA) applies to Invoice Home if the company targets South African consumers or operates within South Africa's borders.

Under the CPA, you have the right to cancel a distance contract (including digital subscriptions) within 14 days of concluding the agreement, provided the supplier has not already performed substantially the entire contract. This means if you signed up but barely used Invoice Home, you can cancel and request a refund within 14 days.

However, if you have actively used Invoice Home to create and send invoices, the company can argue that the contract has been substantially performed, and your refund rights may be limited.

Invoice Home must also provide you with clear information about the subscription before you pay, including the renewal date, cost and cancellation procedure. If the company failed to do this clearly, that failure is a violation of the CPA and grounds for a refund.

What to do if invoice home refuses to help

If Invoice Home does not respond to your support email, denies your refund request unfairly, or continues charging you after you cancelled, you can escalate to the National Consumer Commission.

Contact the National Consumer Commission:

• Website: www.ncc.org.za
• Phone: 0860 100 321 (toll-free in South Africa)
• Email: nccinbox@ncc.org.za
• Physical address: 6 Dorp Street, Woodstock, Cape Town, 7925

File a complaint with the NCC if Invoice Home breaches the Consumer Protection Act. The NCC can investigate and order the company to refund you or stop unfair practices.

Stopee has helped thousands of consumers navigate disputes with digital service providers, and Stopee encourages you to use official channels like the NCC if the company ignores your requests.

Cancellation checklist for invoice home

Before you assume your Invoice Home cancellation is complete, work through this checklist to confirm every step is done.

Summary and next steps

Cancelling Invoice Home involves two separate actions: disabling recurring invoices (so future invoices stop being sent automatically) and cancelling your subscription (so charges stop). Many users forget to do both, resulting in unexpected bills.

If you subscribed through the Apple App Store or Google Play Store, you must cancel in your app store settings, not through Invoice Home itself. If you paid directly on the Invoice Home website, you can cancel by contacting support at support@invoicehome.com.

Your subscription remains active until the end of your current billing cycle, so you may see one final charge after you cancel. Screenshot your cancellation confirmation and monitor your bank statement for the next 30 days to confirm no extra charges appear.

If you believe you qualify for a refund under South Africa's Consumer Protection Act (for example, you cancelled within 14 days of sign-up and barely used the service), request a refund from the app store or Invoice Home within 14 days. If they refuse, escalate to the National Consumer Commission.

Stopee is committed to helping South African consumers understand their cancellation rights and navigate the process confidently. For more guidance on cancelling other digital subscriptions and protecting yourself from unfair billing practices, visit Stopee at stopee.com. Stopee has supported consumers in cancelling hundreds of online services, and your success matters to us. Stopee advocates for your right to cancel quickly and fairly.