Manage Kami

How to cancel kami and protect your money in south africa

What is kami

Kami is a cloud-based document annotation tool built for educators and students who need to mark up, collaborate on and share PDFs in real time.

Core features and who uses it

Teachers and students use Kami to annotate documents, add comments, and integrate workflows with Google Workspace and other classroom platforms. The service stores your files in the cloud, so you can access your work from any device with a web browser or mobile app.

If you subscribe to Kami, you pay for access to premium annotation features, cloud storage and seamless classroom integration. Stopee recognises that many South African educators choose Kami for its ease of use, but subscription costs add up quickly, especially if your teaching needs change.

Why people cancel kami

Common reasons include switching to free alternatives like Google Drive or Xodo, budget constraints at the end of a school term, or finding that the tool no longer fits your workflow. Some users discover overlapping features in their existing Google Workspace subscriptions and choose to cancel rather than pay twice.

Your consumer rights in south africa and why they matter

South African law gives you specific protections when you cancel digital services - protections that many companies hope you do not know about.

The consumer protection act and your cooling-off period

The Consumer Protection Act, No. 68 of 2008 (CPA) grants you a 7-day cooling-off period for distance transactions, including online subscriptions. This means if you purchase a Kami subscription online and change your mind within 7 days, you have the legal right to cancel and receive a refund, even if Kami's published policy says otherwise.

Kami's stated refund windows (3 days for annual plans, 24 hours for monthly plans) are shorter than your statutory right. South Africa's law takes precedence. If Kami refuses a refund claim within 7 days of purchase, you can escalate to the National Consumer Commission (NCC).

What happens if kami refuses your refund

If you request a refund within 7 days and Kami declines, contact the National Consumer Commission at complaints@thencc.org.za or call 0860 00 72 22. Document everything: your purchase date, cancellation request date, Kami's response, and your bank statement showing the charge.

Stopee advises keeping screenshots of every email and payment confirmation. The NCC takes these complaints seriously and has the power to compel refunds and levy penalties against non-compliant companies.

How to cancel kami on the web or browser extension

Cancelling via Kami's web dashboard is the quickest method and stops future charges immediately.

Step-by-step cancellation process

1. Open Kami on the web at kami.app or load the Kami browser extension in your Chrome, Edge, or Firefox browser.
2. Click your initials or profile icon in the top right corner of the screen.
3. Select Settings from the dropdown menu.
4. Navigate to the Subscriptions section (you may need to scroll down).
5. Click Stop auto-renewal next to your active subscription.
6. Confirm the cancellation when prompted. You will see a confirmation message.

What happens after you click stop auto-renewal

Pro tip: Your access to paid Kami features continues until the end of your current billing cycle. If you paid on the 15th of the month and it is now the 20th, you keep full access until the 15th of next month. After that date, your account automatically reverts to the free tier.

Stopee recommends taking a screenshot of the confirmation page showing your cancellation was successful. You should also receive a confirmation email from Kami within a few hours. If you do not receive an email within 24 hours, your cancellation may not have gone through - try the process again or contact support.

How to cancel kami on mobile devices

If you subscribed to Kami through your phone's app store, you must cancel through that store's payment system, not through the Kami app itself.

Cancelling on iPhone (iOS app store)

1. Open the Settings app on your iPhone.
2. Tap your name at the top of the screen.
3. Select Subscriptions (not "iTunes & App Store" - look carefully).
4. Find Kami in your active subscriptions list.
5. Tap Kami to open the subscription details.
6. Tap Cancel Subscription (or "Delete" if you see that option instead).
7. Confirm your cancellation.

Pro tip: If you subscribed directly through the App Store app rather than in Settings, open the App Store, tap your profile icon (bottom right), select Subscriptions, find Kami, and follow the same steps. Both methods work - use whichever is clearer on your device.

Cancelling on android (Google play store)

1. Open the Google Play Store app.
2. Tap the menu icon (three horizontal lines) in the top left.
3. Select Subscriptions from the menu.
4. Tap Kami in your active subscriptions.
5. Tap Cancel subscription.
6. Choose a reason for cancellation (optional but helpful feedback for Kami).
7. Confirm the cancellation.

Warning: Some Android devices show slightly different menu labels. If you cannot find "Subscriptions" in the main menu, try opening the Play Store menu, tapping Account, then Subscriptions instead.

Understanding kami's refund policy and your rights

Kami publishes a refund policy that is narrower than South African consumer law - knowing the difference puts you in a stronger negotiating position.

What kami officially promises

Kami states that annual subscriptions qualify for a refund within 3 days of purchase or renewal. Monthly subscriptions are refundable within 24 hours, primarily for accidental duplicate charges. After these windows close, Kami offers no refund under its published policy.

However, Stopee emphasises that this policy does not override your statutory 7-day cooling-off right under the Consumer Protection Act. Even if Kami's website says no refunds after 3 days, South African law gives you 7 days.

How to request a refund

1. Email support@kamiapp.com with the subject line "Refund Request - [Your Email Address]".
2. Include your Kami account email, the date you subscribed or were charged, and your payment reference number or invoice.
3. Explain your reason briefly: "I purchased an annual subscription on [date] and am within the 7-day statutory cooling-off period under South Africa's Consumer Protection Act. Please process a refund."
4. Attach a screenshot or PDF of your bank statement showing the charge, or a copy of your receipt email.
5. Send the email and note the date and time you sent it.

Kami typically responds within 2-3 business days. If they approve, the refund takes 5-10 business days to appear in your bank account (depending on your bank).

If kami denies your refund

If Kami refuses your refund claim and you are within 7 days of purchase, do not accept their answer. You have a legal right under the CPA. Write back to support@kamiapp.com, reference the Consumer Protection Act, and state that you are invoking your statutory cooling-off right. If Kami still refuses, escalate to the National Consumer Commission.

Stopee has guided consumers through this process many times: consumer law is on your side if you act within the legal window.

What happens to your data and account after cancellation

Cancelling your subscription does not delete your account or documents - it simply removes your access to paid features.

Your files and annotations remain in your account

All PDFs, documents, and annotations you created stay in your Kami account indefinitely, even after cancellation. You can still view and download them; you simply cannot create new annotations or upload new documents if you drop to the free tier.

If you re-subscribe to Kami later - even months or years later - your previous documents and work reappear in your account automatically.

Protecting your documents before you cancel

Pro tip: Before cancelling, download or export any critical documents. Open each document in Kami, use your browser's print function (Ctrl+P or Cmd+P), and save as PDF. This gives you a permanent offline copy of your annotations.

Alternatively, many users take screenshots of annotated pages and store them in Google Drive or another cloud service. Stopee recommends doing this for any teaching materials or study notes you depend on.

Kami pricing in south africa

Kami does not publish a South Africa-specific price list on its public website, and pricing varies depending on where you subscribe.

Where to find current pricing

Pricing fluctuates and varies by region. Always check the platform where you intend to subscribe for the most accurate ZAR amount before making a purchase.

Common mistakes people make when cancelling kami

Cancellation is straightforward, but these errors trip up many users and can cost you money.

Mistake 1: confusing "delete account" with "cancel subscription"

Many users look for a "Delete account" or "Close account" button and give up when they cannot find one. That is not how Kami works. To stop paying, you only need to stop auto-renewal in the Subscriptions section. Your account stays active (so you do not lose your documents), but you stop being charged.

Stopee recommends reading your Kami settings carefully. "Stop auto-renewal" is what you click - not "Delete account".

Mistake 2: cancelling in the app instead of in your app store

If you subscribed via the Apple App Store or Google Play Store, you cannot cancel inside the Kami app. You must go to your phone's Settings (iPhone) or the Play Store app (Android). Many users try to find a cancellation button inside Kami, cannot find one, and assume they are stuck.

Pro tip: The app store owns your subscription, not Kami. Always cancel where you subscribed.

Mistake 3: not waiting for the cancellation confirmation

After you click "Stop auto-renewal", wait for a confirmation message or email. If you do not see one within a few hours, the cancellation may not have gone through. Try again or contact support. Skipping this step means you might still be charged at the end of the month.

Mistake 4: letting the free trial auto-convert to a paid subscription

If you signed up for a Kami free trial, set a calendar reminder 2 days before the trial ends to cancel auto-renewal. If you forget, Kami charges your card automatically when the trial expires. This is legal but preventable.

How to decide whether you should cancel kami

Before you cancel, consider whether you might use Kami again - and whether there are cheaper alternatives that do the same job.

Reasons to keep your kami subscription

• You teach or study full-time and use Kami daily in your workflow.
• Your school or district subscribes to a Kami license and provides free access - in this case, you are not paying anyway.
• You integrate Kami with Google Classroom or another platform you already depend on.
• You have a large library of annotated documents in Kami that you access regularly.

Reasons to cancel

• You only use Kami occasionally and can annotate PDFs in Google Drive, Microsoft Office, or free tools like Xodo instead.
• Your school term has ended and you do not need the tool until next term (you can always re-subscribe later).
• Budget is tight and you need to cut subscriptions - Kami is a nice-to-have, not essential.
• You have switched to a different annotation tool that your team or class uses collectively.

Stopee encourages you to be honest about whether the tool earns its cost. If you access it fewer than twice a month, cancellation is probably the right call.

Cancellation checklist for kami

Use this list to make sure you have cancelled correctly and will not be charged by surprise.

Final steps and support

Cancelling Kami is a decision, but it does not have to be your last word on the service. Many users cancel seasonally (after school holidays end, for example) and re-subscribe when they need to.

What to do if your cancellation does not work

If you follow the steps above and still see a Kami charge on your next bank statement, take these actions immediately:

1. Log into your Kami account and check the Subscriptions section again - sometimes the system takes time to sync.
2. Email support@kamiapp.com with the subject "Cancellation not processed" and include your account email, the date you cancelled, and proof (a screenshot of the cancellation confirmation).
3. If Kami does not respond within 5 business days, or if they refuse to reverse the charge, contact your bank and dispute the charge. Your bank can push back on Kami's behalf.
4. Stopee advises escalating to the National Consumer Commission (complaints@thencc.org.za) if the charge was unauthorised or if Kami ignores your cancellation request.

Reconnect with stopee if you need help

Stopping unwanted subscriptions is what Stopee does best. Stopee has helped thousands of consumers cancel services, recover refunds, and avoid surprise charges. If you have questions about Kami or any other subscription, visit stopee.com to explore your options - or to report a company that refuses to honour your cancellation.

South African law is on your side. Cancellation is your right, refunds within 7 days are your right, and Stopee is here to remind companies of that when they forget.