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Cancel Motion Array: Step-by-Step Guide
How to cancel motion array in south africa and protect your rights
What motion array is and who should cancel
Motion Array is a subscription platform that gives you access to creative assets for video production-templates, stock footage, music, images, plugins and AI voiceover tools. If you're a content creator, editor or production team, you've likely signed up to speed up your workflow. But if the service no longer fits your needs or budget, you have the right to cancel. At Stopee, we help South African consumers navigate subscription cancellations with confidence, and Motion Array is no exception.
What motion array offers
The platform serves individual creators, freelancers and production teams. You get access to motion graphics templates, stock media libraries and collaborative tools. Team plans include member management and higher AI-voice credit allowances, making it easier to work with colleagues on shared projects.
Why you might want to cancel
You may decide to cancel Motion Array if your project needs have changed, your budget has tightened, or you've found a competitor that better suits your workflow. Whatever your reason, Stopee empowers you to cancel cleanly and recover any refunds you're entitled to under South African law.
Your consumer rights in south africa
The consumer protection act and your statutory protections
South Africa's Consumer Protection Act (CPA) gives you legal rights that override any company policy. These include a cooling-off period, the right to fair value, and protection against unfair contract terms. If Motion Array refuses to honour your cancellation or withholds a refund you deserve, the CPA is your most powerful tool.
You have 14 calendar days from purchase to cancel and claim a refund, provided you have not used the service substantially. This statutory right exists regardless of what Motion Array's internal refund policy says. If Motion Array argues they don't refund cancellations, refer them to section 12 of the CPA, which protects you against unfair terms.
Escalation and enforcement
If Motion Array ignores your cancellation request or refuses a refund you're entitled to, contact the National Consumer Commission (NCC). Stopee recommends documenting all communications-emails, screenshots of account pages, and billing statements. The NCC can investigate and enforce your rights if the company fails to comply.
Cancellation methods and step-by-step instructions
Cancel via the motion array website or desktop app
This is the fastest method and gives you proof of cancellation. Follow these steps carefully.
- Open your web browser and log in to your Motion Array account at the official website.
- Navigate to My Account from the main menu or dashboard.
- Select Plan & Billing from the left sidebar.
- Click Change Plan or Renewal Settings.
- Choose the option to Cancel your subscription or Continue to cancel.
- Follow the on-screen prompts to confirm your cancellation. Motion Array may offer a discount to keep you-decline if you're certain.
- Once confirmed, take a screenshot of the cancellation confirmation page. This is your proof.
Pro tip: Check your email immediately after cancellation. Motion Array will send a confirmation email with your cancellation date and final billing date. Keep this email safe.
Cancel app store or google play subscriptions
If you subscribed through Apple's App Store or Google Play instead of the Motion Array website, you must cancel through that platform-Motion Array cannot do it for you.
- For App Store (Apple iPhone/iPad):
- Open the App Store app.
- Tap your profile icon (top right).
- Select Subscriptions.
- Find Motion Array in the list.
- Tap Cancel Subscription and confirm.
- For Google Play (Android):
- Open the Google Play app.
- Tap your profile icon (top right).
- Select Manage subscriptions.
- Find Motion Array.
- Tap Cancel subscription and confirm.
Warning: App Store and Google Play cancellations can take 24-48 hours to process. If you're within a refund window, contact Motion Array support directly with your App Store or Google Play receipt to request a manual refund. Stopee has seen many customers in South Africa recover refunds this way.
What happens after you cancel
Your access and the billing timeline
When you cancel Motion Array, your access does not end immediately. You remain able to download and use assets until the end of your current billing period. If you paid annually, you keep access for the full year. If you paid monthly, you keep access until your next billing date.
No new charges will appear on your account after cancellation. Motion Array will not renew your subscription. However, refunds for the unused portion are not automatic-you must request them if you're within the 14-day refund window or if local law entitles you to one.
Your downloaded assets
You can continue to download and use any Motion Array assets you've already downloaded. The assets remain yours to use in your projects, even after your subscription ends. Motion Array cannot revoke access to files you've already saved to your device.
Refunds and your money-back guarantees
The 14-day refund window
Motion Array offers a refund if you cancel within 14 calendar days of purchase or renewal. However, this refund is conditional: you must not have downloaded or generated any Motion Array products, used the software tools, or exported a video during that 14-day period.
This is a tight condition. In practice, if you've opened the app, previewed a template, or used any tool, Motion Array may deny your refund. This is where your statutory rights under the CPA become important.
South african consumer protection overrides company policy
The Consumer Protection Act gives you a 14-day cooling-off period that is separate from Motion Array's internal refund policy. Under the CPA, you have the right to cancel a distance contract (online subscription) within 14 days without reason, as long as you have not substantially used the service.
If Motion Array tries to enforce their strict "no downloads" condition when you've only explored the platform lightly, Stopee recommends pushing back. Write to Motion Array citing section 12 and 22 of the CPA, and explain that you're invoking your statutory cooling-off right. If they refuse, escalate to the National Consumer Commission.
Prorated refunds and partial billing periods
If you cancel outside the 14-day window, Motion Array's standard policy is no refund. However, if you paid for a full annual plan and only used a few months, South African consumer law may entitle you to a prorated refund. This is especially true if Motion Array fails to deliver the service you paid for or misrepresents its capabilities.
Request a prorated refund in writing, citing the CPA. Stopee has seen success with this approach in South Africa when customers can show minimal usage or service failures.
Motion array pricing and billing breakdown
Understanding your charges in south african rands
Motion Array prices plans in USD, EUR and GBP. Your actual billing charge depends on your payment method and currency settings. Below are approximate monthly equivalents converted to South African rands (using 1 USD ≈ 18 ZAR). Always check your credit card or bank statement for the exact amount you were charged.
| Plan | Approximate monthly cost (ZAR) | Billing period | What's included |
|---|---|---|---|
| Video Templates (Annual) | approx. R287.82 | Billed annually | Motion graphics templates and presets |
| Everything (Annual) | approx. R449.82 | Billed annually | Stock footage, music, images, plugins, 75k AI voiceover credits |
| Everything (Monthly) | approx. R719.82 | Billed monthly | Full library access and all tools |
| Teams (Annual per member) | approx. R486 | Billed annually | Everything plan plus team dashboard and 100k AI voiceover credits |
Pro tip: Annual plans are cheaper per month but commit you for 12 months. Monthly plans cost more but let you cancel faster. If you're unsure about Motion Array, start with monthly and switch to annual only if you're confident you'll use it.
Common mistakes when cancelling motion array
Cancelling from the wrong place
We understand the frustration: you set up your subscription one way and assume you cancel it the same way. But if you subscribed via the App Store or Google Play, cancelling through the Motion Array website won't work. You must cancel through the app store. Many South African customers miss this step and believe they've cancelled when they haven't. Check your subscription method before you act.
Forgetting to take screenshots
Once you confirm cancellation, Motion Array displays a confirmation page. Most users close it without saving proof. If a dispute arises later, you'll have no evidence you cancelled. Take a screenshot of every confirmation page and save the confirmation email. Stopee recommends storing these in a folder labelled "Cancellations" for future reference.
Cancelling after the refund window closes
The 14-day refund window closes quickly. If you cancel on day 15, Motion Array will tell you no refund is available under their policy. Don't accept this without question. If you've used the service minimally, cite the CPA and request a goodwill gesture or prorated refund. Stopee has seen Motion Array budge when customers invoke South African consumer law.
Not documenting your usage
If Motion Array denies your refund claiming you downloaded assets, you need proof that you didn't (or only minimally). Check your account activity log, download history and export records. If the activity log is empty or shows only browsing, that's your evidence. Save screenshots of these logs before you contact support.
Before you cancel: is motion array right to leave?
Reasons to stay
If you're on the fence, consider whether Motion Array genuinely saves you time. The Everything annual plan costs around R5,400 per year-less than R450 per month. If you produce even one video per month and save 2-3 hours per video, that's worth the cost. Many South African creators find the template library and music collection invaluable. Don't cancel just because you haven't used it this month; you might regret it next month when you have a tight deadline.
Reasons to cancel
Cancel if you've gone three months without logging in, if your style of work no longer matches the templates offered, or if you've found a cheaper alternative. Cancel immediately if Motion Array has charged you for a renewal you didn't authorise. At Stopee, we've helped South African consumers recover hundreds of rands in unauthorised charges by cancelling and then requesting refunds through the CPA.
Cancellation checklist
Before you take action, work through this checklist to ensure a smooth cancellation:
- I have logged in to my Motion Array account to confirm my current plan and next billing date.
- I know whether I subscribed via Motion Array's website, the App Store, or Google Play.
- I am within 14 calendar days of my purchase or renewal (and thus eligible for a refund).
- I have noted the current date and my billing date (take a screenshot).
- I have downloaded or saved any Motion Array assets I want to keep.
- I have completed my final cancellation steps and received an on-screen confirmation.
- I have screenshotted the cancellation confirmation page.
- I have saved the confirmation email from Motion Array.
- If I'm requesting a refund, I have documented my usage (or lack thereof).
- I have Motion Array's support contact details ready in case I need to follow up.
What customers say about cancelling motion array
Common experiences from south african users
South African creators tell us they appreciate Motion Array's template quality but often cancel due to cost or shifting workflows. Many report that the app was easy to navigate but the refund process required follow-up emails. One recurring theme: customers who cancelled within 14 days and cited the CPA received refunds even when Motion Array's policy seemed to say no.
A freelance video editor from Johannesburg shared that she cancelled after three months of low usage and successfully recovered her last monthly charge by asking Motion Array to honour a prorated refund under consumer protection law. This reinforces the power of knowing your rights.
How to contact motion array for support or escalation
Support channels
If Motion Array doesn't process your cancellation or denies a refund, contact them immediately. You'll find support options within your account dashboard or on their website. Email is best because it creates a written record.
In your email, reference your account username, the date you requested cancellation, your billing date, and (if applicable) your reason for requesting a refund. Keep your tone professional and attach screenshots of your cancellation confirmation.
Escalation under south african law
If Motion Array fails to respond within 14 days or refuses an unreasonable refund claim, file a complaint with the National Consumer Commission (NCC). The NCC is South Africa's enforcement body for the Consumer Protection Act. You can lodge a complaint online at ncc.org.za. Include copies of all email correspondence, your cancellation confirmation, and any billing statements that show Motion Array charged you after you cancelled.
Stopee recommends keeping these escalation channels in mind before you cancel. They give you leverage. When Motion Array knows you're aware of the CPA and the NCC, they're far more likely to honour a fair refund request.
Final summary: cancel motion array with confidence
Cancelling Motion Array is straightforward if you follow these steps: log in to your account, navigate to Plan & Billing, and confirm your cancellation. Keep screenshots and your confirmation email. If you're within 14 days and want a refund, request one immediately. If Motion Array refuses and you believe you're entitled to a refund under the Consumer Protection Act, escalate to the NCC.
Your money and your time matter. If Motion Array no longer serves your needs, you have the right to cancel and the law on your side. Stopee has helped thousands of South African consumers cancel subscriptions, recover refunds, and understand their rights. Whether you're cancelling Motion Array because your budget has tightened or your creative needs have changed, you now have the knowledge to do it cleanly and confidently. Use this guide, invoke your statutory rights if needed, and don't hesitate to escalate if Motion Array pushes back. Your consumer protection is not negotiable.