Manage My Growth One

How to cancel my growth one and understand your south african consumer rights

What is my growth one?

My Growth One is a subscription-based learning platform that delivers bite-sized lessons, personalised development plans, and progress tracking to help you improve professionally and personally over time. The service reaches South African users through mobile apps and web access, sometimes appearing in app stores under the name "MyGrowth: Daily Micro Learning" depending on your region and device.

How the platform works

You access structured micro-learning content designed for busy professionals who want practical growth without lengthy courses. The platform tracks your progress, adapts recommendations based on your activity, and lets you work toward specific goals at your own pace.

Service registration and company details

My Growth One is legally registered in Dubai Silicon Oasis, United Arab Emirates, as stated in its Terms and Conditions. This matters for your consumer rights because it affects which laws protect you and where you escalate disputes. South Africa's Consumer Protection Act (CPA) still applies to you as a South African consumer purchasing from this company, even though they operate abroad.

Why you might want to cancel my growth one

Understanding your reasons for leaving helps you decide whether cancellation or a pause is the better choice, and whether you qualify for a refund.

Common reasons to cancel

You might cancel because the content no longer matches your development goals, you have completed what you needed to learn, budget priorities have shifted, or you prefer learning through a different platform. Some users also cancel after realising the subscription auto-renews and they no longer use the service. Whatever your reason, you have the right to cancel without penalty after your initial commitment period ends.

When to cancel versus pause

If you like the content but need a temporary break, check whether My Growth One offers a pause or suspension feature rather than full cancellation. Pausing preserves your account and progress. However, if the service no longer serves you or the cost no longer justifies the value, cancellation is the right move. At Stopee, we help thousands of South African consumers make this decision with confidence.

Pricing and plan details for my growth one in south africa

Knowing the exact cost of your subscription helps you understand what you are paying and whether your refund claim should be based on the full amount or a pro-rated portion.

Current subscription plans

My Growth One pricing in South Africa is listed under the "MyGrowth: Daily Micro Learning" app listing in the South African App Store. The following table shows the main plans available as of 2024-2025:

Hidden costs and auto-renewal traps

The 7-day free trial is real, but your payment method is charged automatically when the trial ends unless you cancel beforehand. The yearly plan offers better value per month, but it also locks you into a longer commitment. Many users do not realise the subscription auto-renews, leading to unexpected charges. When you cancel through Stopee's guidance, we make sure you understand exactly when your access ends and when you will stop being billed.

How to cancel my growth one step by step

You have three main routes to cancel: through your account settings, through the app store where you subscribed, or by emailing support directly. Choose the method that matches where you signed up.

Cancel via your my growth one web account

1. Sign in to your My Growth One account at the official website or web app.
   • Use the email and password you created when you registered.
   • If you cannot remember your password, use the "Forgot password?" link to reset it.
2. Navigate to your account settings or profile section.
   • Look for a "Settings" or "Profile" menu, usually found in the top-right corner or side navigation.
   • Select "Manage subscription" or "Billing" if these options appear separately.
3. Find the subscription or renewal section within settings.
   • This is where you see your current plan, next billing date, and renewal status.
   • Look for a "Cancel subscription" or "Disable auto-renewal" button.
4. Click the cancellation option and confirm your choice.
   • The system may ask you why you are cancelling-you can provide feedback, but it is optional.
   • Confirm that you understand your access will end on a specific date.
5. Look for a cancellation confirmation email.
   • Check your inbox within minutes for confirmation from My Growth One.
   • Save this email as proof of your cancellation request.

Pro tip: If the web account does not show a cancel option, you may have subscribed through an app store (Apple or Google) rather than directly. Move to the next section.

Cancel via apple app store (iOS)

1. Open the Apple App Store app on your iPhone or iPad.
   • Tap the account icon in the bottom-right corner (your profile picture or initials).
2. Select "Subscriptions" from the menu.
   • You will see all active subscriptions tied to your Apple ID.
3. Find and tap "MyGrowth: Daily Micro Learning" or "My Growth One" in the list.
   • If you do not see it, scroll or search within the subscriptions list.
4. Tap "Cancel Subscription" or "Edit" followed by the cancel option.
   • Apple will ask you to confirm and may offer a discounted plan to keep you subscribed.
   • Decline any retention offers if you are certain you want to cancel.
5. Confirm the cancellation.
   • Apple will show you the date your access ends (usually the current billing period's end date).
   • Take a screenshot for your records.

Warning: Deleting the app from your device does not cancel the subscription. You must go through your Apple ID subscriptions to stop the charge.

Cancel via google play store (Android)

1. Open the Google Play Store app on your Android device.
   • Tap your profile icon in the top-right corner.
2. Select "Manage subscriptions" or "Payments and subscriptions" followed by "Manage subscriptions."
   • You will see all active subscriptions on your Google account.
3. Find and tap "MyGrowth: Daily Micro Learning" or "My Growth One."
   • If you subscribed through a different app name, search for it in your subscriptions list.
4. Tap "Cancel subscription" at the bottom of the subscription details.
   • Google may show you a reason selection or retention offer.
   • Complete any prompts and confirm your cancellation.
5. Verify the cancellation is complete.
   • Return to your subscriptions list and confirm the service no longer appears or shows as "cancelled."

Cancel by emailing my growth one support directly

1. Prepare your account information.
   • Write down your email address, full name, and any order reference or subscription ID you have.
   • Note the date you started your subscription and the amount you have paid.
2. Compose an email to support.
   • Send your cancellation request to support@growthone.fund or the support email listed in your latest billing email.
   • Use a clear subject line: "Request to cancel My Growth One subscription."
3. Write a simple, direct message in the email body.
   • Example: "I request immediate cancellation of my My Growth One subscription linked to [your email]. Please confirm cancellation and provide a final confirmation email."
   • Mention if you are seeking a refund and why (e.g., within cooling-off period, defective service).
4. Send the email and save your sent copy.
   • Keep the email in your sent folder as proof you requested cancellation.
5. Wait for a response.
   • My Growth One support should reply within 5 business days confirming cancellation.
   • If you do not hear back within 7 days, follow up with a second email or contact Stopee for escalation advice.

Pro tip: Email cancellation gives you a written record, which is valuable if you later need to prove you cancelled or dispute a charge. At Stopee, we recommend email as a backup method even if you cancel through the app or website.

What happens after you cancel my growth one

Cancellation does not end instantly-you typically retain access until the end of your paid billing period, and your data is not automatically deleted.

Access and content availability

Once you cancel, your subscription stops auto-renewing after the current billing period ends. You keep full access to all premium content and courses until that date arrives. On the renewal date, your access switches to whatever free tier the service offers (if any), and you lose access to premium-only lessons and features. Check your cancellation confirmation email for the exact date your premium access ends so you can plan your learning around that deadline.

Account data and progress

Your account, learning history, and progress through courses remain in the system unless you request deletion. If you want to return to My Growth One later, you can reactivate without losing your progress. However, if you want your data removed for privacy reasons, you must request data deletion explicitly by emailing support. This deletion is separate from cancellation, so remember to ask for it if you want it.

Refunds and money-back guarantees

My Growth One advertises a 30-day satisfaction guarantee and offers specific cooling-off rights to EU consumers, but your refund eligibility depends on where you live, when you cancel, and how much of the service you have used.

South african consumer rights and cooling-off

South Africa's Consumer Protection Act protects you when you purchase from any supplier, including overseas companies like My Growth One. However, South Africa does not grant an automatic 14-day cooling-off period for all online purchases the way the EU does. Instead, you have the right to receive goods or services that are fit for purpose and as advertised. If the service does not deliver as promised or is defective, you can request a refund. Additionally, if you subscribed through a 7-day free trial and the company charged you without clear consent, you may have grounds to dispute the charge with your bank or payment provider.

The 30-day satisfaction guarantee

My Growth One advertises a 30-day money-back guarantee in some marketing materials. This means if you are not satisfied within 30 days of your purchase, you can request a full refund. To claim this guarantee, contact support@growthone.fund with your order details and a brief explanation of why the service did not meet your expectations. Request must happen within 30 days of your purchase date for the guarantee to apply.

Refund eligibility and timeline

If your cancellation qualifies for a refund, My Growth One should process it within 5 to 14 working days. However, if you have used significant portions of the service, the company may apply a deduction or offer a partial refund. If the company refuses a refund you believe you are entitled to, you can escalate to the National Consumer Commission (NCC) in South Africa, which investigates consumer complaints under the Consumer Protection Act.

Warning: Do not rely on a refund unless you have explicit confirmation from My Growth One that you qualify. Cancellation and refund are two separate actions, and cancelling does not automatically entitle you to a refund.

Your consumer rights in south africa

Understanding your legal protections helps you push back if My Growth One refuses to cancel or refund unfairly.

Consumer protection act protections

The Consumer Protection Act (CPA) applies to you as a South African consumer, regardless of where the company is registered. Under the CPA, you have the right to goods and services that are of good quality, safe, and fit for the purpose advertised. If My Growth One fails to deliver content as described, crashes frequently, or does not provide the personalised learning it promises, you can raise a complaint. The CPA also requires suppliers to be honest about pricing, auto-renewal, and cancellation terms. If My Growth One hides cancellation options or charges you without consent, the CPA gives you grounds to dispute it.

How to escalate a dispute

If My Growth One ignores your cancellation request or refuses an unfair denial of a refund, you can lodge a complaint with the National Consumer Commission (NCC). The NCC is South Africa's official consumer protection authority and can investigate, mediate, and order the company to comply. To file a complaint, visit the NCC website (www.ncr.org.za) or contact them directly. Provide your order details, cancellation request emails, and explanation of the issue. The NCC takes these complaints seriously, especially when international companies take advantage of South African consumers.

Pro tip: Keep all emails, screenshots, and receipts from the moment you subscribe. If you need to escalate through the NCC or dispute a charge with your bank, this evidence is crucial. Stopee recommends maintaining a simple file (email folder or document) with all cancellation-related correspondence.

Common mistakes to avoid when cancelling my growth one

Cancellation feels frustrating when the company makes it deliberately hard, and it is easy to slip up. We have seen South African users lose refund eligibility or waste weeks trying to cancel because of one avoidable error.

Mistake 1: deleting the app instead of cancelling the subscription

Removing the My Growth One app from your phone does nothing to stop your subscription. The charges continue because the subscription lives in your Apple ID or Google Play account, not on the app itself. This is one of the biggest traps, and many users only realise it when they see the next bill. Always cancel through the app store settings or web account before you delete the app.

Mistake 2: waiting until after the free trial to cancel

If you signed up for the 7-day free trial, set a phone reminder to cancel before day 7 ends. Even one day late, and you will be charged for a full month. My Growth One will not refund a single day of that first charge just because you were a day late, so treat the trial end date as a hard deadline.

Mistake 3: not saving your cancellation confirmation

If you cancel through the web or app, a confirmation email should arrive within minutes. If it does not arrive, your cancellation may not have gone through. Always take a screenshot of the cancellation confirmation page and save the confirmation email. If My Growth One later claims you are still a subscriber, you will have proof you cancelled.

Mistake 4: assuming cancellation means an automatic refund

Stopping future charges and receiving a refund for past charges are different things. You must ask for a refund separately and provide a reason (unsatisfied with service, within the 30-day guarantee, defective content, etc.). At Stopee, we help you understand whether your specific situation qualifies for a refund so you do not miss the opportunity.

Checklist for cancelling my growth one

Use this checklist to ensure you complete your cancellation correctly and have the right evidence if you need it later.

Still having trouble? escalation and next steps

If My Growth One has not confirmed your cancellation within 7 days or refuses to process a refund you believe you deserve, it is time to escalate.

Contact the national consumer commission

The NCC handles complaints against any supplier that violates the Consumer Protection Act. You can submit a complaint online at www.ncr.org.za or call them to discuss your case. Provide your cancellation request emails, confirmation attempts, and any refusal from the company. The NCC will investigate for free and can order My Growth One to comply.

Dispute the charge with your bank

If My Growth One continues to charge you after you cancel, contact your bank or payment provider immediately. Report the charge as unauthorized or dispute it under chargeback procedures. Most banks in South Africa will reverse fraudulent or unauthorized recurring charges, especially if you provide proof of your cancellation request.

How stopee can help

Stopee specializes in helping South African consumers like you cancel difficult subscriptions and recover unfair charges. We provide step-by-step guidance, escalation templates, and evidence-gathering strategies. If you are stuck with My Growth One or any other service, Stopee's experts have helped thousands of consumers cancel successfully and get refunds. Visit Stopee today to access cancellation guides, complaint templates, and direct support for your specific situation.

Summary and final recommendations

Cancelling My Growth One is straightforward if you know where you subscribed and follow the correct steps. Whether you cancel through your web account, app store, or email, the key is to save your confirmation and follow up if you do not hear back within a week. South Africa's Consumer Protection Act backs your right to cancel and seek a refund if the service fails to deliver, so do not hesitate to escalate to the NCC if the company resists.

Your next step depends on your situation: if you have not cancelled yet, choose your cancellation method above and follow the step-by-step instructions. If you have already cancelled and are waiting for a refund, give it 14 days from your cancellation date before escalating. If My Growth One is ignoring you, use the NCC escalation path we outlined.

Stopee has helped thousands of consumers cancel subscriptions they no longer want and recover money they should not have been charged. Whether your issue is with My Growth One, another learning platform, or any recurring subscription, Stopee provides clear, practical guidance and the legal backing you need. Visit Stopee.com today to explore your cancellation options and take control of your subscriptions.