Manage My Social Calendar

How to cancel my social calendar and stop recurring charges

What is my social calendar

My Social Calendar is a membership-based platform that lets you discover, book, and manage social events and experiences in one place. You join through monthly subscription plans (1, 3, or 6-month options), and gain access to member-only events, priority booking, and community support. The service operates on auto-renewal, which means your membership automatically extends unless you cancel before your next billing date.

How the membership model works

When you sign up for My Social Calendar, you receive a 30-day free trial before your first charge. After that period ends, your membership renews automatically on your chosen plan cycle. You can browse and RSVP to events throughout your membership, and cancel individual event bookings based on each event's specific refund policy. The key thing to understand is that cancelling an event RSVP does not cancel your membership subscription; you must cancel the membership separately to stop recurring charges.

Core features and what you get

Your membership includes unlimited access to monthly member-only events, personal event support from the team, priority booking for popular events, and background checks on event hosts. The platform also provides an event handbook with cancellation policies and deadlines specific to each event. All pricing on the website appears in USD (dollars), with no South African Rand (ZAR) conversion shown; you will see the USD amount reflected on your payment method in ZAR at your bank's exchange rate when charged.

Your consumer rights in south africa

South Africa's Consumer Protection Act (Act 68 of 2008) gives you specific legal protections when dealing with subscription services like My Social Calendar. Understanding these rights empowers you to cancel with confidence and claim refunds if the service fails to meet the law's requirements.

Statutory cooling-off period and cancellation rights

Under South African consumer law, you have the right to cancel a distance contract (including online subscription services) within 14 calendar days of receipt, with no penalty or explanation required. My Social Calendar's published terms do not explicitly mention this 14-day cooling-off period, but your statutory right remains valid regardless. This means if you sign up during your free trial and decide the service is not for you within 14 days of your first charge date, you can demand a refund under consumer protection law, even if the company's terms say otherwise.

When the service breaches the agreement

If My Social Calendar fails to deliver the service as advertised, charges you incorrectly, or breaks the terms of your membership agreement, the Consumer Protection Act allows you to cancel and claim a full refund of amounts paid. You do not have to accept a partial refund or store credit; you can insist on your money back. If the company refuses, you can escalate to the National Consumer Commission (NCC) or your provincial consumer protection office.

How to cancel your my social calendar membership

Stopping your recurring charges involves a few clear steps, and timing matters because My Social Calendar bills you automatically. The safest approach is to cancel at least one full day before your renewal date to prevent the next charge.

Cancel via the web app or account portal

1. Log in to your My Social Calendar account at the website or app.
   • Use the same email and password you created during sign-up.
2. Navigate to your account settings or subscription management section.
   • Look for "Subscription", "Billing", or "Membership" tabs in your account menu.
3. Select your active membership plan and choose the cancel or downgrade option.
   • Do not select "pause" unless you want to keep the account active; "cancel" stops all charges.
4. Confirm the cancellation when prompted.
   • The system will ask you to confirm you want to cancel; click or tap the final confirmation button.
5. Take a screenshot of the cancellation confirmation page showing your cancellation date and reference number.
   • Save this image and your confirmation email for your records; you will need proof if a dispute arises.
6. Check your account status after 24 hours to verify the membership shows as cancelled.
   • Log back in and confirm the active membership is no longer listed; your access may continue through the paid period, but renewal should not occur.

Pro tip: Set a calendar reminder for one day before your renewal date. This gives you a buffer if you forget; you can cancel right up until the charge processes, and most credit card companies will reverse a charge if you cancel within 24 hours of the transaction.

Cancel individual event RSVPs

If you only want to cancel attendance at a specific event (not your entire membership), follow these steps:

1. Log in to your My Social Calendar account.
2. Go to your event dashboard or "My Events" section.
   • This shows all events you have RSVP'd to.
3. Find the event you want to cancel and select it.
   • Click or tap the event title to open its details page.
4. Select "Cancel RSVP" or "Cancel event attendance".
   • The exact wording depends on your app version.
5. Review the event's cancellation policy before confirming.
   • Some events offer refunds if you cancel more than 7 days in advance; others have stricter 2-day windows with 3 p.m. weekday and noon weekend deadlines.
6. Confirm your cancellation and note the confirmation number.
   • Save your proof; you will need it if the refund does not appear in your account after 5 to 10 business days.

Warning: Cancelling an event RSVP does NOT cancel your membership subscription. Your monthly membership charge will continue to renew even if you cancel all your event bookings. You must cancel the membership separately using the steps above to stop recurring payments.

My social calendar pricing and membership plans

Knowing the exact cost of each plan helps you decide whether the value justifies your spend and when to cancel if the service no longer meets your needs.

Current membership pricing

All prices are shown in USD on My Social Calendar's website. Your bank will convert to South African Rand at the prevailing exchange rate on the day your charge processes, so the ZAR amount you actually pay will fluctuate. Keep this in mind when budgeting your spending.

What happens when you cancel

Understanding what you lose and what you keep after cancellation helps you make an informed decision and plan your next steps.

Access and membership status after cancellation

Once you cancel your membership, future auto-renewal charges stop immediately if you cancelled before the next billing date. Your current access typically continues through the end of the paid period (for example, if you are billed on the 15th and you cancel on the 10th, you keep access until the 15th of next month). After that date, the system removes your membership status, and you can no longer RSVP to events or use member-only features. You return to a non-member account with no access to upcoming events.

Pro tip: If you have RSVPs to events happening after your membership ends, contact My Social Calendar support at least 7 days before your access expires to ask if they can honour your existing bookings as a courtesy, even though you are no longer a member.

Your data and account records

My Social Calendar retains your account data, booking history, and payment information according to their privacy policy and the Consumer Protection Act. You should save copies of all confirmation emails, cancellation receipts, booking confirmations, and any support correspondence before your access ends. Store these files locally or in cloud storage so you have proof of your transactions if a dispute arises. The company may delete or restrict access to your account data after a certain period, so do not rely on retrieving it later.

Will you get a refund

Refunds depend on whether you cancel during the free trial, within the statutory cooling-off period, or after that window, and whether you are seeking a membership refund or an event-specific refund.

Membership refunds and your rights

My Social Calendar's terms state that refunds are available if the company breaches the agreement or applicable law. This means if you cancel within 14 days of your first charge (the statutory cooling-off period under South African consumer law), you have the right to a full refund regardless of what the company's terms say. If you cancel after 14 days, no refund applies under the company's standard policy unless they have failed to deliver the service or breached the contract in some way. However, if the service is defective, unavailable, or misleading, you can still claim a refund under the Consumer Protection Act even after 14 days.

Pro tip: If you cancel within the 30-day free trial period (before any charge is made), you owe nothing and receive nothing to refund. The refund rights kick in once you have been charged.

Event-specific refund policies

Each event on My Social Calendar has its own cancellation and refund policy. Most events follow one of three common patterns:

• No refund: The event organizer does not offer refunds; your RSVP fee is non-refundable.
• 7-day refund window: You receive a refund if you cancel at least 7 days before the event date.
• 2-day refund window: You receive a refund if you cancel at least 2 days before the event; cancellations must be received by 3 p.m. on weekdays or 12 noon on weekends to qualify.

You will see the specific policy in the event details or in the My Social Calendar handbook. If you miss the refund window, you lose the RSVP fee; cancelling your membership does not refund past event charges unless they have not yet occurred.

Warning: Be careful not to confuse the 2-day cancellation deadline (3 p.m. weekdays, noon weekends) with the standard 14-day consumer right to cancel. These are different; the event's 2-day policy is stricter. However, if an event is deceptive or the experience is not delivered as promised, you can still claim a refund under consumer law even after the event-specific deadline has passed.

Common mistakes to avoid when cancelling

Cancellation delays, missed deadlines, and confusion between event and membership cancellations trip up many customers. Here is what to watch for so you do not fall into these traps.

Timing and deadline errors

The most common mistake is cancelling too close to your renewal date or not checking your renewal date at all. If your membership renews on the 15th and you cancel on the 14th, you may still be charged because the auto-renewal processes at midnight. To be safe, cancel at least 1 to 2 days before renewal. Another mistake is confusing event cancellation deadlines (2 or 7 days) with your membership renewal date. These are unrelated; cancelling an event does not affect your subscription renewal, so you must manage both separately.

Not saving cancellation proof

Cancelling and forgetting to screenshot or save your confirmation email leaves you with no proof if a dispute arises. When you receive a cancellation confirmation, save the page as a PDF, take a screenshot, and also save the confirmation email from My Social Calendar. If the company charges you again and claims you never cancelled, your proof is your defence and will speed up a refund claim.

Assuming account closure equals cancellation

Deleting your app or ignoring emails from My Social Calendar does not cancel your membership. The only way to stop charges is to explicitly cancel your subscription through the account settings. If you simply stop using the service, the auto-renewal continues and you will be billed until you formally cancel.

After you cancel: next steps and follow-up

Cancellation is not always the end of the story; a few post-cancellation checks ensure your account truly closes and no surprise charges appear.

Verify your cancellation within 24 to 48 hours

Log back into your My Social Calendar account one or two days after cancellation and confirm that your membership is listed as "Cancelled" or "Inactive". If it still shows as active, contact support immediately and provide your cancellation confirmation number. Do not wait until your renewal date to check; early verification gives you time to resolve any issues.

Monitor your credit card or bank statement

Check your statement on your renewal date to ensure My Social Calendar did not charge you. If an unauthorized charge appears after cancellation, take screenshots of both the cancellation confirmation and the unwanted charge. Most banks will reverse the charge if you report it within 60 days, and you can also file a dispute with the National Consumer Commission if the company refuses to refund.

Keep your confirmation for 6 to 12 months

Retain your cancellation confirmation email and screenshots for at least one year. If a billing dispute arises months later, you will have proof that you cancelled on a specific date. This is especially important if you are considering a chargeback with your bank or a formal complaint with the NCC.

Should you cancel my social calendar

The decision to cancel depends on your personal priorities, how much you are spending, and whether the service is delivering value. Here are some honest reasons to consider cancellation.

Reasons to cancel

• You attend fewer than two or three events per month and the membership cost does not justify the RSVP fees you save.
• The events do not align with your interests, schedule, or location.
• You can find similar events on free platforms like Meetup or Facebook Groups.
• The USD pricing and exchange rate volatility make the cost unpredictable or unaffordable.
• You joined during the free trial and found the platform confusing or poorly designed.
• You prefer to RSVP and pay per event rather than commit to a monthly subscription.

Reasons to keep your membership

• You regularly attend events and the priority booking feature helps you secure spots quickly.
• You value the vetting and background checks on hosts for safety and reliability.
• You have built a social circle through the platform and enjoy the member community.
• The cost per event (calculated as total membership fee divided by events attended) is lower than paying per-RSVP fees.
• You appreciate the personal event support and customer service.

Escalation and dispute resolution

If My Social Calendar refuses to cancel your account, charges you after cancellation, or denies you a refund you believe you are entitled to, escalation pathways exist to protect your rights.

Contact support and request escalation

First, reach out to My Social Calendar support via the platform with your cancellation confirmation number and a clear explanation of the issue. Give them 5 to 7 business days to respond. If they deny your cancellation or refund claim, request that your case be escalated to a supervisor or the company's disputes team. Stay calm and professional; provide all your supporting documents (screenshots, confirmation emails, bank statements) in a clear email.

File a complaint with the national consumer commission

If My Social Calendar does not resolve your dispute within 30 days or refuses to acknowledge your cancellation or refund claim, you can file a formal complaint with the National Consumer Commission (NCC) in South Africa. The NCC handles disputes between consumers and businesses and can issue orders compelling refunds and compensation. Visit the NCC website (ncc.org.za) to file a complaint online; you will need your account details, transaction records, and proof of your cancellation request.

Dispute the charge with your bank

If My Social Calendar continues to charge you after you have cancelled and the company refuses to refund, contact your bank or credit card company and file a dispute. Provide your cancellation confirmation, the unwanted charges, and any correspondence with the company. Banks typically reverse unauthorized charges within 30 to 60 days if you report them promptly. Do not be intimidated by the company claiming you agreed to the charges; if you cancelled in good faith and have proof, your bank will almost always side with you.

Stopee's cancellation checklist

Use this checklist to ensure you cancel properly and do not miss any critical steps. Stopee has helped thousands of South African consumers cancel subscriptions and claim refunds, and this checklist consolidates the best practices.

Key takeaways

Cancelling My Social Calendar is straightforward if you follow the steps and timing rules outlined above. You have 14 days under South African law to cancel and claim a full refund, regardless of the company's terms. Cancel at least one day before your renewal date to stop the next charge, save your confirmation proof, and verify the cancellation within 24 to 48 hours. If you are charged after cancelling or refused a refund, escalate to the National Consumer Commission or dispute the charge with your bank. Stopee empowers you with the knowledge and confidence to cancel any subscription, and the same principles apply to My Social Calendar: act early, document everything, and do not accept a no from the company if the law is on your side. Visit Stopee at stopee.com to find cancellation guides for hundreds of other services, and use Stopee as your resource for consumer rights, escalation pathways, and refund strategies across South Africa.