Manage My Traits Ai

How to cancel my traits ai and protect your wallet in south africa

What is my traits ai and why you might want to leave

My Traits Ai is an AI-powered platform that analyses your facial images to generate insights about personality traits and ethnicity-style information. The service operates as an auto-renewing subscription, available through both the website and mobile app stores. Many South African users sign up for the trial or weekly subscription, but discover the service doesn't match their expectations-or worse, struggle to switch off recurring charges.

If you're reading this, you likely fall into one of two camps: you've tried the service and want out, or you're being charged without active use. Either way, Stopee is here to walk you through every step, from cancellation to refund claims.

How my traits ai charges you

The service uses auto-renewing billing through payment processors like Worldpay and Vantiv. This means your subscription renews automatically at the end of each billing period unless you actively disable it. Many customers don't realise that uninstalling the app or deleting their account does not stop the charges-you must cancel the subscription itself.

Why cancellation is harder than it should be

Common complaints from South African users centre on difficulty finding the cancellation option, slow customer support responses, and unexpected charges months after they thought they'd quit. Stopee has documented these friction points so you don't waste time searching blindly.

Your consumer rights under south african law

South Africa's Consumer Protection Act (CPA) gives you specific protections that apply even if My Traits Ai's terms don't mention them explicitly.

What the CPA says about subscriptions and refunds

The CPA requires suppliers to treat you fairly, avoid misleading practices, and provide services of acceptable quality. While the CPA does not automatically grant a 14-day cooling-off period for digital services (unlike the European Union), you have the right to cancel if the service is defective, misrepresented, or fails to meet reasonable standards. If My Traits Ai charged you for a service that did not work as advertised, or if you were never given clear cancellation instructions, you have grounds to dispute the charge.

Pro tip: Keep records of all emails, screenshots of the subscription settings, and payment receipts. These documents become your evidence if you need to escalate a complaint to the National Consumer Commission (NCC).

Escalation pathways if my traits ai refuses to help

If the company ignores your refund request or cancellation fails, contact the National Consumer Commission via their website (www.ncc.org.za) or submit a complaint in writing. You can also lodge a complaint with your bank or credit card provider, who may reverse fraudulent or unauthorised charges under the National Payment System Act.

Pricing and what you're paying for

Knowing the exact costs helps you calculate what refund you should claim and whether cancellation is worth pursuing immediately.

My traits ai subscription plans in south africa

At the weekly rate, an accidental 4-week subscription costs you approximately R 1,440 in ZAR-money you'll want back if you cancel within the refund window.

Currency conversion and hidden charges

My Traits Ai prices everything in USD. Depending on your bank and payment method, you may see additional foreign exchange fees or currency conversion charges on your statement. Request a refund calculation based on the ZAR amount charged to your account, not the USD amount-this protects you against currency fluctuations.

How to cancel my traits ai step by step

Cancellation works differently depending on where you bought the subscription. Stopee recommends following your purchase platform first, then confirming the cancellation in writing.

Cancel if you subscribed directly on the my traits ai website

1. Open your web browser and visit the My Traits Ai website.
2. Log in with your email address and password.
   • If you've forgotten your password, use the "Forgot password" link and reset it before proceeding.
3. Navigate to Account Settings or Subscription settings (usually found in the top-right menu under your profile name).
   • Look for labels like "Billing", "Subscriptions", or "Manage subscription".
4. Find the auto-renewal toggle or "Cancel subscription" button.
   • Click to turn off auto-renewal or initiate cancellation.
5. Do this at least 24 hours before your next billing date-the system will not refund charges already applied.
   • Check your confirmation email for the exact renewal date.
6. Take a screenshot of the cancellation confirmation page and save it to your device or email it to yourself.
   • Warning: Without this proof, My Traits Ai may claim you never cancelled if a charge appears later.
7. Send a follow-up email to support@mytraits.ai stating:
   • Your full name and registered email address
   • The date you cancelled
   • Your order/subscription ID (if visible in your account)
   • A brief statement: "I have cancelled my auto-renewal subscription effective immediately. Please confirm this cancellation and ensure no further charges occur."

Cancel if you subscribed via apple app store

1. Open the Apple App Store app on your iPhone or iPad.
2. Tap your profile icon in the top-right corner, then select "Subscriptions".
3. Find "My Traits Ai" in the list of active subscriptions.
4. Tap on "My Traits Ai", then tap "Cancel Subscription" or "Turn Off Auto-Renewal".
   • Apple will ask you to confirm; tap "Confirm" to complete the cancellation.
5. Take a screenshot showing the cancellation confirmation or status change to "Expires on [date]".
6. Do not delete the My Traits Ai app-doing so does not cancel the subscription and you may lose access to any downloaded content.
   • Warning: Deleting the app leaves the subscription active and billing continues.
7. Email support@mytraits.ai with a copy of your screenshot and request written confirmation that they have received Apple's cancellation notification.

Cancel if you subscribed via google play store

1. Open the Google Play Store app on your Android device.
2. Tap your profile icon in the top-right, then select "Manage subscriptions".
3. Find "My Traits Ai" in the list and tap on it.
4. Tap "Cancel subscription" and confirm the cancellation.
   • Google will show you the final access date.
5. Screenshot the confirmation showing "Subscription ended" or the expiry date.
6. Send this screenshot to support@mytraits.ai with a note that you have cancelled through Google Play and request written confirmation.

What happens after you cancel your subscription

Cancellation is not the same as immediate termination-understanding the aftermath helps you avoid surprise charges.

Your access after cancellation takes effect

When you cancel auto-renewal, you retain access to the service until the end of your current billing period. If your renewal was scheduled for 15 January and you cancel on 10 January, you keep access until 15 January at midnight. After that date, the service closes and you cannot log in.

If you cancel mid-week and your billing cycle runs weekly, you do not receive a pro-rata refund for unused days-weekly subscriptions charge upfront and do not offer partial refunds for early cancellation.

Billing stops, but data remains with my traits ai

Your facial analysis records and profile data remain stored on My Traits Ai's servers even after cancellation, unless you request deletion. Contact support@mytraits.ai separately and ask them to delete your personal data and facial images under POPIA (Protection of Personal Information Act) rights.

Bank statements and payment confirmations

Your credit card or bank statement will continue to show the final charge on the date you were billed. Once cancellation takes effect, no new charges appear. If a charge appears after your cancellation date, immediately contact your bank and dispute it as unauthorised.

Requesting a refund from my traits ai

Cancelling the subscription and getting your money back are two separate processes. Stopee breaks down your refund options based on South African consumer law and the company's stated policy.

Refund policy for direct website purchases

My Traits Ai states that refunds for direct purchases are discretionary and require written approval. This means the company is not obligated to refund you simply because you changed your mind-however, you have leverage if the service was defective, misleading, or you were not given clear cancellation options.

To request a refund, send an email to support@mytraits.ai with:

• Your full name and registered email address
• Order ID or subscription ID (found in your account or confirmation email)
• Date of payment and amount charged in ZAR
• Your original payment method (credit card, debit card, PayPal)
• A clear reason for the refund request (e.g., "Service did not work as advertised", "I was charged after cancelling", "No clear cancellation option was provided")
• Proof of cancellation (screenshot of the cancelled subscription status)

Pro tip: Frame your refund request around consumer rights and service failure rather than "I changed my mind". The CPA protects you against misleading marketing and poor service delivery-use this language in your email.

Refund timelines and how to chase payment

If My Traits Ai approves your refund, they promise to process it within 14 days to your original payment method. In practice, South African banks may take an additional 3 to 5 business days to credit the refund to your account.

If you don't see the refund within 21 days of approval, email support@mytraits.ai again with the subject line "REFUND FOLLOW-UP: [Your name]" and request a transaction reference number from their payment processor. This number helps you trace the refund with your bank.

Refunds for in-app purchases through apple or google

My Traits Ai's refund policy does not explicitly cover in-app purchases-Apple and Google handle those refunds according to their own store policies. You must request the refund through the app store, not directly from My Traits Ai.

• Apple App Store: Go to the Purchase History section on your Apple ID account, find the My Traits Ai charge, and select "Report a Problem". Provide your reason (defective service, accidental purchase, etc.). Apple typically refunds within 5 to 10 days if approved.
• Google Play Store: Open the Play Store app, go to your account menu, select "Order history", find the My Traits Ai charge, tap the three-dot menu, and select "Request refund". Google refunds within 7 business days if approved.

Common mistakes that delay or block your cancellation

You're doing the right thing by cancelling, and these missteps can derail your efforts-watch out for them.

Mistake 1: deleting the app without cancelling the subscription

This is the single biggest error. Uninstalling My Traits Ai from your phone does nothing to stop billing. The subscription continues to renew, and you won't see the alerts because you no longer have the app. Always cancel through the app store or website account settings first, then delete the app if you wish.

Mistake 2: waiting too long to request a refund

My Traits Ai does not publish an automatic cooling-off period. The longer you wait after your charge date, the weaker your refund claim becomes. Request your refund within 7 to 10 days of the charge if you believe you were misled or the service failed.

Mistake 3: not taking screenshots or keeping proof

Customer support agents may deny they received your cancellation request or claim it never went through. Screenshots, confirmation emails, and written records protect you in a dispute. Save everything.

Mistake 4: emailing the wrong support address

Always verify the support email address on the official My Traits Ai website before sending sensitive payment information. Phishing emails can mimic official channels. If you receive an email asking you to "confirm your payment details", do not reply-use the official website contact form instead.

Mistake 5: assuming cancellation means refund

Cancelling stops future charges but does not automatically refund past ones. These are separate actions. Cancellation prevents new billing cycles; a refund request recovers money already spent. File both if needed.

Checklist: confirm your cancellation is complete

Before you close this tab, work through this checklist to ensure your cancellation sticks and you're protected.

What users report about my traits ai cancellations

Real South African experiences help you know what to expect and spot warning signs.

Positive experiences

Some users successfully cancel within minutes through the app store settings with no follow-up needed. A smaller group reports that My Traits Ai's support team responds to refund requests within 3 to 5 days and processes refunds promptly. These customers typically took screenshots and provided clear justification.

Negative experiences and common complaints

The majority of complaints centre on unresponsive customer support-emails to support@mytraits.ai go unanswered for weeks, or the response comes without a resolution. Users report being charged even after they believe they cancelled. Several South African customers mention confusion between the website and app store cancellation processes, leading them to cancel in one place but not the other. Refund denials are common, with the company citing its "discretionary refund policy" without explaining what qualifies for approval.

Warning: If you do not receive a response from My Traits Ai within 14 days of your cancellation or refund request, escalate to the National Consumer Commission rather than continuing to email the company.

Contact my traits ai to confirm cancellation in writing

The final step that protects you: send a formal cancellation notice that creates a paper trail.

Email template for cancellation confirmation

Copy and paste this template into your email to support@mytraits.ai:

Subject: Subscription cancellation notice - [Your name]

Dear My Traits Ai support team,

I am writing to formally confirm that I have cancelled my auto-renewing subscription to My Traits Ai effective immediately. My account details are as follows:

Registered email: [your email]
Full name: [your name]
Subscription ID (if known): [ID]
Date of cancellation: [date you cancelled in app/website]

I have cancelled auto-renewal through [App Store / Google Play / My Traits Ai website] as of [date]. I request written confirmation that this cancellation has been processed and that no further charges will occur beyond my current billing period ending [date from your confirmation].

I have attached a screenshot of the cancellation confirmation for your records.

Thank you,
[Your name]

Send this email and keep a copy in your sent folder. If support does not reply within 7 days, you have evidence of a failed cancellation attempt-important if a surprise charge appears later.

Why stopee matters for cancellations like yours

Navigating subscription cancellations alone leaves you vulnerable to missed steps, miscommunication, and lost refunds. Stopee has built a resource library documenting cancellation steps, consumer rights, and dark patterns across hundreds of services-including My Traits Ai. Our goal is simple: empower you with insider knowledge so you cancel cleanly, recover refunds you deserve, and know exactly when to escalate to regulatory authorities.

Whether you're cancelling because the service disappointed you, you spotted an unexpected charge, or you simply no longer need it, Stopee provides step-by-step guidance tailored to South African consumer law and the real-world experiences of users like you. Stopee has helped thousands of consumers cancel subscriptions confidently, reclaim their money, and avoid recurring charges. You're not fighting this alone-let Stopee be your guide every step of the way.