Manage Mynetdiary

How to cancel MyNetDiary: your complete guide for south african users

What MyNetDiary is and why you might want to leave

MyNetDiary is a subscription-based nutrition and weight-tracking platform that helps you log meals, monitor calories and track macro nutrients across web and mobile apps. The service combines a large food database with barcode scanning, progress charts and detailed reporting to support diet planning and weight management.

Many South African users subscribe to MyNetDiary because they want structured calorie tracking, but after a few months - or when life circumstances change - you may decide the subscription no longer fits your needs or budget. Whether you have reached your fitness goal, found a better alternative or simply want to pause your investment, Stopee is here to walk you through cancellation step by step so you can exit without frustration or unexpected charges.

Who typically uses MyNetDiary

The app appeals to people pursuing weight loss or maintenance through calorie and macro tracking. Users access MyNetDiary via the company website, iOS App Store and Google Play Store, often combining the mobile app with the web dashboard for detailed reporting.

Why cancellation matters now

If you subscribed via the App Store or Google Play, your payment renews automatically unless you cancel before the renewal date. At Stopee, we understand that unexpected subscription charges can catch you off guard, so we emphasise the importance of acting quickly and following the exact steps for your platform.

MyNetDiary pricing in south africa

Understanding what you are paying helps you decide whether cancellation is the right move, and it also forms the basis of any refund argument you may need to make.

Current subscription costs

MyNetDiary offers monthly and annual plans through both the direct web platform and third-party app stores. Prices in South Africa vary by platform and plan type.

Why pricing transparency matters

MyNetDiary's stated refund policy says all fees are non-refundable and non-prorated - meaning you do not receive credit for unused days or months. However, South African consumer law may offer protections that override this blanket policy, which we explore later in this guide.

How to cancel MyNetDiary directly via the website or app

If you signed up through MyNetDiary's own website or app and paid them directly, follow these steps to cancel your Premium subscription immediately.

Cancellation through MyNetDiary's website or mobile app

Cancelling directly with MyNetDiary stops future charges but does not trigger an instant refund of past payments. Your access continues until your current billing period ends.

1. Open MyNetDiary's website (mynetdiary.com) or launch the MyNetDiary app on your phone and sign in with your email and password.
   • If you have forgotten your password, use the "Forgot password" link on the login screen to reset it via email.
2. Navigate to your Account settings by clicking your profile icon or selecting Account from the main menu.
   • On the web, look for Account, Subscription or Manage Subscription in the left sidebar or top menu.
   • On the mobile app, tap the menu (three lines) and select Account or Settings.
3. Locate the Subscription or Premium section and select the option to manage, change or cancel your subscription.
   • You may see a "Cancel subscription" button or a "Manage subscription" link that opens a cancellation form.
4. Click Cancel subscription and review any retention offers or downgrade options that appear.
   • Warning: MyNetDiary may offer discounted renewal rates or a temporary pause - only select these if you wish to continue or pause, not cancel.
5. Confirm your cancellation when prompted by clicking the final confirmation button.
   • You will see a confirmation message or receive a confirmation email.
6. Save or screenshot your confirmation email or screen for your records.
   • Pro tip: Keep this proof in case you need to dispute a charge or escalate a complaint later.

How to cancel if you subscribed through the app store or google play

If you purchased your MyNetDiary subscription through Apple's App Store or Google's Play Store, you must cancel the subscription through the store itself, not directly with MyNetDiary.

Cancel MyNetDiary on the apple app store (iOS)

Apple manages all subscriptions purchased on iPhone, iPad and Mac, so your cancellation request goes to Apple, not to MyNetDiary.

1. On your iPhone or iPad, open the Settings app and tap your name at the top of the screen.
   • If you are using an older iOS version, you may find this under Settings > iCloud instead.
2. Select Subscriptions from the menu.
   • You will see a list of all active and cancelled subscriptions tied to your Apple ID.
3. Find MyNetDiary in the list and tap it.
   • If it does not appear, scroll down or search for it in the Subscriptions list.
4. Tap Cancel subscription and confirm your choice by selecting the final cancellation option.
   • Apple will show your current billing date and when your access will end.
5. Keep the confirmation screen or email Apple sends you as proof of cancellation.
   • Pro tip: You can also manage subscriptions on Mac or at appleid.apple.com on any web browser - the process is identical.

Cancel MyNetDiary on google play store (Android)

Google Play handles Android app subscriptions, so you cancel through the Google Play Store app or website.

1. On your Android device, open the Google Play Store app and tap your profile icon in the top right corner.
   • Make sure you are signed in with the Google account that purchased the MyNetDiary subscription.
2. Select Payments and subscriptions, then tap Subscriptions.
   • You will see all active subscriptions linked to your Google account.
3. Tap MyNetDiary from the list.
   • If it does not appear, check that you are viewing the correct Google account.
4. Select Cancel subscription and confirm when Google asks you to verify your choice.
   • Google will show you the final billing date and when your subscription ends.
5. Screenshot or save the confirmation for your records.
   • Pro tip: You can also manage Google Play subscriptions at play.google.com on any web browser - sign in with the same Google account and follow the same steps.

What happens to your data and account after cancellation

Cancelling your MyNetDiary subscription does not automatically delete your account or erase your logged meals, weight history and personal data. Understanding what persists after you leave helps you decide whether to wipe your profile.

Your access and account status

After cancellation, your subscription stops auto-renewing at the end of your current paid billing period. You retain full Premium access for the remainder of that period - no partial refunds or credits are issued for unused days.

Once the paid period expires, your account reverts to MyNetDiary's free tier. You can still log in and use basic features, but advanced tools like detailed macro tracking, ad removal and priority support become unavailable.

Your data and profile information

MyNetDiary keeps your account, logged meals, weight entries and profile settings in their database unless you explicitly delete them. This means you can reactivate your Premium subscription later without losing any history.

If you wish to remove your data entirely, navigate to your Account settings and select the Delete account or Remove all data option. Contact MyNetDiary's support team through the app or website if you cannot find this option - they will guide you through the deletion process and confirm once your data has been removed.

MyNetDiary's refund policy and what it actually means

MyNetDiary states that all subscription fees are billed in advance and are non-refundable, including lifetime purchases. No credits are offered for partial months or unused time. However, this blanket policy does not necessarily override South African consumer law protections, which Stopee explores in detail below.

Direct web purchases (MyNetDiary)

If you paid MyNetDiary directly through their website, the company's stated policy is that no refunds are available once your subscription is active. You must request any refund in writing through their support contact form, but expect rejection if your reasoning does not align with their refund terms.

App store and google play purchases

If you bought your subscription through Apple or Google, you request refunds from those stores, not from MyNetDiary. Each store has its own refund window and conditions:

• Apple App Store: Typically allows refund requests within 14 days of purchase for the first-time application. Go to appleid.apple.com, select Purchase History, find the MyNetDiary charge and select Report a Problem.
• Google Play Store: Offers a 48-hour automatic refund window for new subscriptions. After 48 hours, you must request a refund through the Play Store app by selecting Payments and subscriptions > Subscriptions > MyNetDiary > Report a problem.

Warning: Both stores take refund abuse seriously. Repeated refund requests may result in your account being flagged or disabled, so use refunds responsibly and only when genuinely dissatisfied.

Your consumer rights in south africa

South Africa's Consumer Protection Act (CPA) provides statutory protections that may override MyNetDiary's non-refund policy, especially if the company has engaged in unfair practices or failed to provide services as promised. At Stopee, we believe you should understand these rights before accepting a flat refusal.

What the consumer protection act says

Under the CPA, any supplier offering goods or services at a distance (including online and app-based subscriptions) must comply with certain obligations:

• The service must match its description and be of acceptable quality.
• You have the right to cancel within a reasonable period if the service is not as described or fails to meet a fundamental purpose.
• Misleading or unfair contract terms (including blanket non-refund clauses) may be unenforceable if they are grossly one-sided.
• The company must respond to your complaints and offer redress if they breach these obligations.

When you might have grounds for a refund

You may challenge MyNetDiary's non-refund policy if:

• The app was not fit for purpose (e.g., it crashed constantly, did not track calories accurately or was fundamentally broken during your subscription period).
• The company misrepresented its features or capabilities in advertising or app store listings.
• You subscribed due to false claims (e.g., the company promised weight-loss results it could not deliver).
• You were charged without valid consent or given unclear billing information at sign-up.

How to escalate a complaint

If MyNetDiary refuses your refund request or does not respond to your complaint within 30 days, you can escalate to the National Credit Regulator (NCR) or the Consumer Goods and Services Ombud (CGSO). Stopee recommends documenting every interaction - save emails, screenshots and dates - before escalating.

1. Send a formal written complaint to MyNetDiary's registered office (see contact details at the end of this guide) via email or certified mail, citing the CPA and your specific grievance.
2. Give MyNetDiary 30 days to respond with a resolution offer.
3. If they do not respond or refuse, file a complaint with the CGSO at www.cgso.org.za or via their online complaint form.

Common mistakes to avoid when cancelling

Cancelling a subscription can feel stressful, and many people rush through the process only to discover they made a costly error. We have seen users accidentally cancel the wrong account, miss refund deadlines or forget to confirm cancellation, only to be charged again at renewal. Let us help you steer clear of these pitfalls.

Mistake 1: cancelling the app instead of the subscription

Deleting the MyNetDiary app from your phone does not cancel your subscription. You will still be charged at renewal. Always cancel the subscription first (through Account settings, App Store or Google Play) before deleting the app.

Mistake 2: missing your renewal date

Set a phone reminder for 3 to 5 days before your renewal date so you confirm cancellation in time. If you miss the deadline and are charged again, you have a short window (48 hours on Google Play, 14 days on Apple) to request a refund from the store.

Mistake 3: not saving your cancellation confirmation

Always take a screenshot or save the confirmation email when you cancel. This proof is essential if MyNetDiary or the app store disputes that you cancelled.

Mistake 4: assuming you have cancelled when you have only downgraded

If MyNetDiary offers you a "pause" or "downgrade to free" option during cancellation, confirm you are actually cancelling the paid subscription, not just switching tiers. Read every screen carefully.

Your cancellation checklist

Use this checklist to ensure you have completed every step and avoided common traps:

MyNetDiary's contact details in south africa

If you encounter issues during cancellation or need to escalate a complaint, contact MyNetDiary directly through the following channels:

MyNetDiary corporate contact information

MyNetDiary is based in the United States, with a registered mailing address in Boca Raton, Florida. While the company does not maintain a dedicated South African office, you can reach their support team:

• Primary mailing address: MyNetDiary, Boca Raton, Florida, United States
• Support contact: Contact form available via mynetdiary.com/contact or within the app under Help or Settings.
• Email support: Check your confirmation emails or app Help section for support@mynetdiary.com or similar address.

Pro tip: Always send formal complaints or refund requests via email so you have a written record. Use the subject line "Subscription Cancellation Request" or "Refund Appeal" for clarity.

What stopee can do for you

Cancelling a subscription should not require detective work or frustration, yet MyNetDiary - like many services - buries cancellation options and enforces strict refund policies that may not align with your consumer rights. Stopee has helped thousands of consumers cancel subscriptions, challenge unfair refund policies and recover money they thought was gone forever.

If MyNetDiary refuses your cancellation request, does not respond to your complaint or charges you after you have cancelled, Stopee's team can advise you on escalation steps, refund appeals and regulatory complaints under South African consumer law.

At Stopee, we empower you to take control of your subscriptions and your wallet. Visit stopee.com today to explore how Stopee can support your cancellation journey or help you recover funds from MyNetDiary or any other service provider.