Manage Prequel

How to cancel prequel and protect your subscription in south africa

What prequel is and why you might want to cancel

Prequel is a photo and video editing app that delivers creative filters, stylised effects, and content templates to users who want polished visuals for social media. The app runs on iOS, Android, and via a web portal, with most powerful features locked behind paid subscriptions.

You may find yourself wanting to cancel for several reasons: the subscription cost adds up, you've moved to a different editing tool, or premium features simply don't match your creative needs anymore. Whatever your reason, cancelling cleanly and on time matters-especially when dealing with recurring charges in South Africa.

When cancellation makes sense

If you're not using Prequel's premium filters weekly, or if you've discovered free alternatives that work just as well for your content, cancellation is a reasonable choice. Monthly subscriptions can cost between R50 and R200+ depending on your plan tier, so stopping an unused subscription immediately frees up your budget.

The key is acting before your next billing date. Most subscription services, including Prequel, will charge you again unless you actively cancel-simply deleting the app does not stop the charges.

Your consumer rights in south africa

What the consumer protection act offers you

South African consumer law gives you specific protections when you pay for digital services like Prequel. The Consumer Protection Act requires that any service be delivered as promised, and companies must handle cancellation requests without unnecessary obstacles.

You have the right to dispute charges you believe are incorrect or unauthorised. If Prequel continues charging you after you've cancelled, the law is on your side-document everything and escalate to the National Consumer Commission if needed.

Platform-specific protections

If you subscribed through Apple's App Store or Google Play, those platforms have their own consumer policies that may be more generous than Prequel's own terms. Apple offers a 15-day refund window for accidental charges, and Google provides a similar grace period. Always exhaust the platform's refund process before contacting Prequel directly.

Stopee recommends screenshotting your cancellation confirmation immediately after you cancel, because this evidence protects you if you're charged again by mistake.

How to cancel prequel on iOS

Step-by-step iOS cancellation via app store

Cancelling via Apple's App Store is the simplest route if you subscribed on iPhone or iPad. Apple's system gives you up to 15 days to request a refund on accidental charges, which adds an extra layer of protection.

1. Open the App Store on your iPhone or iPad.
   • Tap your profile photo in the top-right corner.
   • Select "Subscriptions" from the menu.
2. Find Prequel in your active subscriptions list.
   • Tap on Prequel to open its subscription details.
3. Tap "Cancel Subscription" and confirm your choice.
   • Apple will ask you to confirm the cancellation; select "Confirm" to proceed.
4. Screenshot the confirmation screen immediately.
   • This proves you cancelled and protects you if charges continue.

Pro tip: Cancel at least 24 hours before your next billing date. Apple processes cancellations in real-time, but allowing a buffer prevents any accidental overlap.

Warning: If you cannot see Prequel in your subscriptions list, your subscription may have been purchased on the web portal instead. Scroll to the next section to cancel via the web.

What happens after you cancel on iOS

Once you cancel through the App Store, your Prequel subscription remains active until the current billing period ends. You keep all premium filters and export tools for the remainder of that paid month-you are not cut off immediately.

At the end of the billing period, your access to premium features stops and the app reverts to free-tier functionality. Apple will not charge your card again.

How to cancel prequel on android

Step-by-step android cancellation via google play

If you subscribed to Prequel on an Android phone or tablet, you cancel through Google Play using a similar process to Apple. Keep in mind that web-based subscriptions do not appear in Google Play-only subscriptions created through the Play Store show up here.

1. Open the Google Play Store app on your Android device.
   • Tap the menu icon (three horizontal lines) in the top-left corner.
   • Select "Subscriptions" from the menu.
2. Locate Prequel in your list of active subscriptions.
   • Tap on Prequel to view subscription details.
3. Tap "Cancel Subscription" and follow the prompts.
   • Google will ask you to confirm; select "Cancel Subscription" again to finalise.
4. Take a screenshot of the cancellation confirmation.
   • Keep this image on your phone or cloud storage as proof.

Pro tip: Google Play refunds are available for 48 hours after purchase if you request them immediately. If you subscribed very recently and are unhappy with the service, you can request a refund before cancelling-this gives you a fast exit.

Warning: Subscriptions you started through the web portal (start.prequel.app) will not show up in Google Play. Do not uninstall the app thinking this will stop web charges; you must cancel on the web separately.

How to cancel prequel on the web portal

Step-by-step web cancellation via start.prequel.app

If you subscribed directly through Prequel's web portal, you must cancel there too. App Store and Google Play cancellations do not affect web subscriptions, and vice versa. This is where many users get stuck-they cancel in the app but keep paying online.

1. Visit start.prequel.app in your web browser and log in.
   • Use the same email and password you used to sign up for Prequel.
2. Navigate to "Account Settings" or "Subscription Settings."
   • Look for a gear icon or "Settings" link, usually in the top-right corner of the page.
3. Find your active subscription and select "Cancel Subscription."
   • Prequel may ask why you are cancelling; you can skip this or provide feedback.
4. Confirm the cancellation and screenshot the final confirmation page.
   • Save this proof with today's date for your records.

Pro tip: If you subscribed via web but cannot find a cancellation button, check your email for a subscription receipt. That email often contains a direct cancellation link-click it and you are done.

Warning: Simply uninstalling the Prequel app or deleting your account does not cancel your subscription. Prequel's system treats these as separate actions. Always cancel the subscription itself before removing the app.

What you need to know about prequel's refund policy

When prequel will and won't refund you

Prequel's stated policy is that subscription fees are non-refundable once paid, with one narrow exception: if you paid directly through the web portal and a technical error caused an incorrect charge, Prequel may refund that amount if you request it within 3 calendar days of the payment date.

For purchases made through Apple App Store or Google Play, Prequel cannot issue refunds directly-you must request them from Apple or Google. Those platforms typically allow refunds within 15 days (Apple) or 48 hours (Google) of purchase if the app was not working as described.

How to request a refund for web-based charges

If you believe you were charged in error for a web subscription, contact Prequel's support team within 3 days. Stopee advises having these details ready:

• Your full receipt or transaction confirmation.
• The last four digits of the card you used to pay.
• The exact date and amount of the incorrect charge.
• A brief explanation of the error (for example, duplicate charge, unauthorised payment).

Without this documentation, Prequel is unlikely to process a refund quickly. Provide it upfront and you improve your chances substantially.

Disputing charges through your bank

If Prequel refuses to refund a charge you believe is wrong, and the charge happened within the last few months, you can dispute it through your South African bank. This is called a chargeback. Your bank will investigate and may reverse the charge if evidence supports your claim.

Stopee recommends using this option only after contacting Prequel first-it damages the company's merchant account, but it also protects your money when the company fails to act.

What happens after you cancel prequel

Your access after cancellation is confirmed

Cancelling does not cut you off instantly. Your Prequel account remains active until the end of your current paid billing period. If you paid for a month, you keep premium filters and export tools for the full month remaining.

Once the billing period ends, your account automatically downgrades to the free version. No further charges will occur unless you manually resubscribe.

Confirming your cancellation status

Log back into Prequel a few days after cancelling to verify the cancellation took effect. Check your subscription settings-the status should display "Cancelled" or "No active subscription." If it still shows "Active," contact support immediately.

Stopee suggests keeping screenshots of both your cancellation confirmation and your account status for at least three months. If you are charged again after cancelling, this proof makes your dispute case much stronger.

Common mistakes people make when cancelling prequel

Why cancellation fails-and how to avoid it

Cancelling a subscription sounds simple, but small mistakes can leave you paying for months. Here are the traps Stopee sees most often:

• Cancelling in the wrong place: You cancel in the App Store but subscribed on the web, or vice versa. Both active subscriptions keep charging. Always check where you originally subscribed and cancel there.
• Assuming app deletion stops charges: Deleting Prequel from your phone does nothing to stop billing. The subscription lives in your App Store, Google Play, or web account-not on your device.
• Missing the cancellation deadline: You cancel one day after your billing date instead of one day before. This means you get charged again for the next period. Check your account to see when your next charge is due, then cancel at least 24 hours earlier.
• Not keeping proof: You cancel but don't screenshot the confirmation. If Prequel charges you again, you have no evidence you cancelled. Always capture proof immediately.
• Ignoring platform protections: You cancel but never check whether you can request a refund from Apple or Google first. Both platforms offer short refund windows-use them before relying on Prequel's 3-day web policy.

Pro tip: Set a phone reminder for 48 hours before your next billing date. This buffer gives you time to cancel without rushing and reduces the chance of accidental overlap charges.

Prequel pricing and plan overview

What prequel subscriptions typically cost in south africa

Prequel offers several subscription tiers, though exact pricing in South African Rand can fluctuate based on exchange rates and promotional offers. You should verify current prices in the app or on Stopee before deciding to subscribe.

Pricing varies by region and changes over time. Always check the app store listing or Prequel's web portal for the most current South African pricing before you commit to a subscription.

A checklist for cancelling prequel safely

Use this before and after you cancel

• Confirm where you subscribed: App Store, Google Play, or web portal.
• Log into that platform and locate your active Prequel subscription.
• Note your next billing date-cancel at least 24 hours before.
• Cancel the subscription and wait for the confirmation message.
• Screenshot the confirmation page immediately.
• Log back in 2-3 days later to verify the subscription shows as "Cancelled."
• Check your email for a cancellation confirmation from Prequel or the platform.
• Save all screenshots and emails for at least 90 days.
• Watch your bank statement for the next billing date-confirm no charge appears.
• If you are charged anyway, contact Prequel support with your cancellation proof.

Following this checklist means you cancel on your terms, not Prequel's. Stopee has helped thousands of consumers cancel subscriptions cleanly-this same system works every time.

Contact information for prequel support

Where to reach prequel if cancellation fails

If you cancel Prequel correctly but continue to be charged, or if you encounter technical issues during cancellation, contact Prequel's support team directly. Keep your cancellation confirmation and bank statements handy when you reach out.

Prequel maintains offices in West Hollywood, California, and has headquarters listed in New York. You can find support contact details through the app's settings menu or by visiting the web portal's help section. Response times typically range from 24 to 72 hours.

If Prequel does not respond or refuses to refund an incorrect charge, escalate to the National Consumer Commission (NCC) in South Africa. The NCC handles consumer complaints related to unfair contract terms and billing disputes. Filing a complaint is free and protects your rights under South African law.

Why stopee helps you cancel with confidence

Your path to cancellation clarity

Subscription cancellation should never feel like a trap. Yet many apps hide their cancellation buttons, charge after you thought you cancelled, or make refund policies deliberately confusing. Stopee exists to fix this-we give you the exact steps, the legal protections you have, and the proof you need to win disputes.

Whether you are cancelling Prequel because you found a better editing tool, your budget tightened, or you simply changed your mind, your money deserves protection. Stopee has helped thousands of consumers cancel unwanted subscriptions, reclaim their cash, and understand their rights under South African consumer law.

Use this guide to cancel Prequel today, keep your cancellation proof for 90 days, and watch your next statement to confirm no charges appear. If anything goes wrong, you now have the documentation and knowledge to fight back-and South African law supports you all the way.