Manage Slate

How to cancel slate and stop auto-renewing your subscription

What slate is and why you might want to cancel

Slate is a subscription-based software platform that helps teams manage projects, collaborate on content, and handle application workflows. The service operates under Slate Advisor (Pty) Ltd in South Africa and offers both team plans and a Slate Plus membership option for individual users.

The platform stores and organises files-PDFs, videos, audio files-and serves teams in education and professional services sectors. Some users adapt it for advising, recruitment, and other specialist workflows. If you subscribed for a specific project that has ended or you have found an alternative tool that better suits your needs, cancelling is straightforward once you know where to look.

Common reasons to cancel slate

You might decide to cancel because your project workflow has concluded, your team no longer needs the collaboration features, or you have switched to a competitor platform. Other users cancel because auto-renewal fees caught them by surprise or they realised the subscription did not match their original expectations. Whatever your reason, Stopee is here to walk you through the cancellation process step by step.

Your consumer rights under south african law

South Africa's Consumer Protection Act (No. 68 of 2008) protects you as a consumer when you cancel subscriptions and digital services.

What the consumer protection act says about your rights

The Consumer Protection Act grants you the right to cancel a distance transaction (which includes online subscriptions) within 14 calendar days of concluding the agreement, without penalty or reason. For Slate, this means if you subscribed online and have not yet used the service materially, you may have grounds to cancel and request a refund within that initial 14-day window.

Additionally, the Act requires traders to be honest about auto-renewal terms. Slate must disclose clearly that your membership will auto-renew and inform you of the cancellation process before you pay. If these terms were unclear at purchase, you have leverage to dispute charges.

If slate refuses to help

If Slate does not respond to your cancellation request or disputes your refund claim, you can escalate to the National Consumer Commission (NCC). The NCC investigates unfair business practices and can intervene if Slate breaches consumer law. Document all communication-emails, screenshots, account details-before escalating. Stopee recommends keeping these records for at least 30 days after cancellation to protect yourself.

Cancellation methods available to you

Slate offers multiple ways to cancel your subscription depending on how you originally signed up.

Cancel via the slate website

If you subscribed directly through Slate's website, the easiest method is to manage your subscription in your account settings. Follow these steps:

1. Sign in to your Slate Plus account on the official Slate website using your email and password.
   • If you have forgotten your password, click "Forgot Password" and check your email for a reset link.
2. Navigate to Account settings (usually found in the top-right menu under your profile name or initials).
   • Look for a section labelled "Subscription", "Billing", or "Subscription and Payment".
3. Find the auto-renew toggle or renewal settings.
   • The toggle should display your current renewal status-either "On" or "Off".
4. Click the toggle to turn auto-renew OFF.
   • You should see a confirmation message that auto-renewal has been disabled.
5. Confirm that your current access remains active until the end of your paid billing period.
   • Your last billing date will be shown on the same screen.
6. Take a screenshot of the confirmation page and keep it for your records.
   • This protects you if Slate claims you did not cancel.

Pro tip: Turn off auto-renew at least 7 days before your renewal date to ensure Slate processes the change in time. If your renewal date is within 3 days, email support immediately (see next method) to prevent an unwanted charge.

Cancel by email

If you prefer written confirmation or if the website toggle is not working, email Slate directly from the address registered to your account:

1. Open your email client and compose a new message to plus@slate.com.
   • Send from the email address linked to your Slate account-this speeds up verification.
2. Use a clear subject line: "Cancellation Request - [Your Account Email]".
   • Example: "Cancellation Request - jane.doe@example.com".
3. In the email body, include:
   • Your full name as it appears on your account.
   • The email address registered to your Slate account.
   • Your subscription ID or membership number (found on any receipt or invoice).
   • Your current billing date or next renewal date.
   • A brief statement: "I request cancellation of my Slate Plus membership effective immediately."
4. Keep the email professional and factual-avoid emotional language or complaints in this message.
   • Stick to facts; emotional appeals rarely speed up support responses.
5. Send the email and note the date and time in your calendar.
   • Slate support typically responds within 2-3 business days.
6. Check your inbox (and spam folder) for a response within 5 business days.
   • If you do not hear back, send a follow-up email referencing the date of your first request.

Warning: Email cancellation is slower than the website method. If your renewal date is within 48 hours, use the website toggle instead to guarantee the change takes effect in time.

Cancel an iOS (Apple app store) subscription

If you signed up for Slate Plus through the Apple App Store on your iPhone or iPad, you must cancel through Apple's system-Slate support cannot directly cancel App Store subscriptions:

1. Open the Settings app on your iOS device.
   • On your home screen, tap the grey gear icon.
2. Scroll down and tap App Store.
   • Do not tap "iTunes and App Store"-tap only "App Store".
3. Tap your Apple ID at the top of the screen (your profile picture or name).
   • You may be asked to authenticate with Face ID, Touch ID, or your Apple ID password.
4. Tap Subscriptions.
   • A list of all your active and inactive subscriptions appears here.
5. Find Slate Plus in the list and tap it.
   • If you do not see Slate Plus, scroll down-it may be further down the list.
6. Tap Cancel Subscription or Remove.
   • Apple will ask you to confirm the cancellation.
7. Confirm cancellation by tapping the red button.
   • You will see a message confirming when your subscription ends.
8. Take a screenshot of the final confirmation screen.
   • This proves cancellation to Apple if you later request a refund.

Pro tip: Apple processes App Store cancellations instantly. You will keep access to Slate Plus until the end of your current billing cycle, and you will not be charged again.

Cancel an android (Google play) subscription

If you subscribed through Google Play on an Android device, follow these steps to cancel with Google (not directly with Slate):

1. Open the Google Play Store app on your Android device.
   • Tap the icon that looks like a shopping bag.
2. Tap your profile icon in the top-right corner.
   • A menu will appear.
3. Tap Manage subscriptions or Subscriptions.
   • You will see a list of all subscriptions linked to your Google account.
4. Locate Slate Plus in the list and tap it.
   • If Slate Plus is not visible, you may be scrolled to "Inactive subscriptions"-check both tabs.
5. Tap Cancel subscription.
   • Google will ask you why you are cancelling (optional feedback).
6. Confirm the cancellation by tapping the red or final confirmation button.
   • You will see a message confirming the end date of your subscription.
7. Screenshot the confirmation for your records.
   • Keep this image until at least 30 days after your final billing date.

Pro tip: Google Play cancellations take effect immediately, but you retain access until the end of your current billing period. No further charges will apply after cancellation.

What happens after you cancel slate

Understanding what to expect once your cancellation is processed helps you plan your transition smoothly and avoid surprises.

Your access and data after cancellation

When you cancel Slate Plus, your access to paid features continues until the end of your current billing period. After that date passes, the following happens:

• You lose access to Slate Plus premium features.
• Any files, projects, or collaborations stored in your account typically remain in Slate's system unless you request deletion.
• Your login credentials remain valid; you can still view archived content under the terms of service.
• No further charges appear on your payment method after the final billing date.

Exporting your data before you lose access

If you need to preserve documents, project data, or collaboration history before access ends, contact Slate support at plus@slate.com and request a data export. Include your account email and subscription ID. Slate typically responds within 5-7 business days with instructions or a download link. Do not assume Stopee recommends waiting until the last day-request this at least 10 days before your final access date to allow processing time.

Account closure and permanent deletion

Cancellation stops billing but does not automatically delete your account. If you want Slate to permanently erase your data, you must request account deletion separately. Email support with a subject line "Account Deletion Request" and include your full name, email, and a clear statement that you want all personal data and files permanently removed. Slate must acknowledge this request and confirm deletion within 30 days under data protection best practice.

Refund policy and what you are entitled to

Refunds for Slate depend on when you cancel and the circumstances of your subscription.

Standard slate refund policy

Slate's documented policy indicates that cancelling does not automatically trigger a refund for your current billing period. Instead, you retain access to Slate Plus until the end of the paid term, at which point billing stops. In other words, if you cancel mid-month, you do not receive a pro-rata refund for the days remaining-you simply stop being charged after the current period expires.

However, if you cancel within 14 days of your original purchase, you may qualify for a full refund under the Consumer Protection Act. This applies only if you have not materially used Slate and your subscription is a "distance transaction" (purchased online).

Exceptions and special refund requests

You may have grounds for a refund outside the standard policy if:

• Slate charged you twice for the same period (billing error).
• You were charged after cancelling (failure to process your cancellation request).
• You cancelled within 14 days of purchase and have barely used the service.
• Slate's auto-renewal terms were not clearly disclosed before you paid.

To request an exception refund, email plus@slate.com with evidence: your original receipt, screenshots of duplicate charges, or proof that you cancelled within the 14-day window. Explain the issue clearly and ask for a refund of the specific amount. Stopee advises keeping all payment confirmations and cancellation proofs for at least 60 days in case you need to escalate to your bank or the National Consumer Commission.

Refunds for apple and google subscriptions

If you subscribed via Apple App Store or Google Play, refund requests go through those platforms, not Slate:

• Apple refunds: Request a refund through Settings > [Your Name] > Media and Purchases > [Your Name] > View Account > Purchase History. Tap the subscription, select "Report a Problem", and explain why you want a refund. Apple typically responds within 48 hours.
• Google Play refunds: Visit Google Play > Account > Payments and Subscriptions > Subscriptions > Slate Plus > tap the three dots > Report a Problem. Explain your issue and submit. Google usually responds within 3-5 business days.

Both platforms favour refunds within 48 hours of purchase. If you cancel after that window, refunds are discretionary and depend on your reason.

Common mistakes that delay or prevent cancellation

Cancellations often fail or get delayed because of simple oversights-and it is frustrating when a service continues charging you for weeks after you thought you had cancelled.

Mistake 1: turning off notifications instead of auto-renew

Some users disable email notifications about renewal but forget to toggle auto-renew itself. Your membership still renews on schedule, and you are billed. Always confirm that you are switching off auto-renew (the setting that stops billing), not just email reminders.

Mistake 2: cancelling through the wrong platform

If you subscribed via Apple or Google, you cannot cancel through the Slate website. You must use Apple's or Google's subscription management system. Attempting to cancel on Slate's website when your billing is handled by a third party leaves your subscription active and your payment method charged. Match your cancellation method to your payment method.

Mistake 3: not following up after email cancellation

Emailing Slate to cancel is valid, but support responses can be slow. If you do not receive confirmation within 5 business days, send a follow-up email with the date of your original request. Many cancellations are delayed simply because support did not receive or read the first email.

Mistake 4: cancelling too close to your renewal date

If you cancel within 48 hours of your renewal date, Slate may still charge you because the system has already processed the renewal. To avoid this, cancel at least 7 days early. If you miss this window, contact support immediately-they can sometimes reverse charges if they process your request before the system finalises the renewal.

Mistake 5: not keeping proof of cancellation

If you do not screenshot or email-confirm your cancellation, you have no evidence if Slate claims you never cancelled. Always keep proof: a screenshot of the "cancellation confirmed" message, or a forwarded copy of your cancellation email with Slate's response. Stopee recommends storing these in a dedicated folder labelled "Subscriptions - Cancellations" for easy access if you need to dispute a charge later.

Before and after cancellation checklist

Use this checklist to ensure your cancellation is complete and protected:

Contacting slate to request cancellation or support

If you need to reach Slate directly, use the contact details below:

Email support for cancellations

Send all cancellation requests to plus@slate.com. Include your account email, subscription ID, and a clear request to cancel. Expect a response within 2-5 business days.

Physical address for formal notices

Slate Advisor (Pty) Ltd accepts legal notices at the following address. Use this only if email support does not respond or if you need to escalate formally:

Slate Advisor (Pty) Ltd
[Physical address as listed in Terms of Service]
South Africa

Send any formal dispute or escalation letter by registered post or email to this address. Keep a copy of your letter and proof of posting. This creates a formal record if you later need to escalate to the National Consumer Commission.

Summary and next steps

Cancelling Slate is straightforward once you know which method matches your subscription. Whether you signed up on the website, via Apple, or through Google, you now have step-by-step instructions to stop auto-renewal and protect yourself from unwanted charges.

Remember: you have 14 days to request a full refund from the date of purchase under the Consumer Protection Act. After that, standard Slate policy does not offer pro-rata refunds, but you stop being billed once you cancel. Keep all cancellation proof for at least 30 days, and escalate to the National Consumer Commission if Slate ignores your request.

Stopee has helped thousands of consumers cancel subscriptions safely and reclaim control of their billing. Visit Stopee today for cancellation guides for hundreds of other services, expert support contact templates, and consumer rights information tailored to South Africa. Your refund and your peace of mind matter-let Stopee guide you through every step.