Manage Sofascore

How to cancel sofascore in south africa and avoid hidden charges

What sofascore is and why you might want to cancel

Sofascore is a live sports scores and analytics platform that delivers real-time match updates, detailed player ratings, heatmaps, and advanced statistics across football, basketball, tennis, and dozens of other sports. You access it via mobile app (iOS and Android) or through their web portal, with personalised notifications tailored to your favourite teams and leagues.

The service operates globally from headquarters in Zagreb, Croatia, with a secondary office in Rijeka. For South African subscribers using ZAR (R) currency, cancellation works through the platform where you originally subscribed: the Apple App Store, Google Play Store, or directly via your Sofascore account. Many users find themselves paying for premium features they no longer use, or they discover free alternatives that suit their needs better. If that sounds like you, Stopee is here to walk you through cancellation step by step.

Common reasons users cancel sofascore

You might cancel because premium features feel unnecessary after the novelty wears off, or because you've switched to a competing stats platform that suits your preferences. Some subscribers discover they can access most match information through free sources. Others cancel because automatic renewal catches them mid-month with unexpected charges. Whatever your reason, understanding the cancellation process upfront protects you from surprise bills and ensures you retain access for your paid period.

Your subscription status matters

Before you cancel, confirm whether you subscribed through Apple, Google, or directly with Sofascore. Your cancellation method depends entirely on this detail. If you subscribed via App Store on iPhone, you must cancel through Apple Settings. If you use Android, Google Play handles the cancellation. Direct web subscriptions require you to log into your Sofascore account. At Stopee, we help you identify your subscription method so you cancel through the correct channel on your first attempt.

Your consumer rights in south africa

What the consumer protection act says about subscriptions

South Africa's Consumer Protection Act (CPA) gives you rights when cancelling digital subscriptions. You are entitled to accurate information about subscription terms, pricing, and cancellation methods before you subscribe. Service providers must display cancellation procedures prominently, and you have the right to cancel without penalty once you understand what you agreed to.

Sofascore does not advertise a universal 14-day cooling-off period for all purchases. However, the platform where you subscribed (Apple or Google) often does. Apple offers a 14-day refund window for qualifying purchases if you contact them immediately after purchase. Google Play allows you to request refunds within 48 hours for first-time app purchases, with discretion for later issues. If Sofascore denies a refund you believe is fair, you can escalate through your bank or credit card provider, or lodge a complaint with the National Consumer Commission if the dispute is substantial.

What happens if the company refuses to cancel

If Sofascore fails to process your cancellation request or continues charging you after cancellation, document everything: screenshots of your cancellation request, email confirmations, and bank statements showing unwanted charges. Contact Sofascore support at support@sofascore.com with this evidence and request a formal response within 10 business days. If they ignore you, lodge a complaint with the National Consumer Commission (NCC) or your provincial consumer protection authority. At Stopee, we've helped thousands of consumers navigate disputes like this by keeping records and knowing their rights before escalating.

How to cancel sofascore on iOS (Apple app store)

Step-by-step cancellation on your iPhone or iPad

Cancelling a Sofascore subscription on iOS is straightforward if you follow these steps exactly. You do not need the Sofascore app itself to cancel; Apple manages all subscription cancellations through Settings.

1. Open the Settings app on your iPhone or iPad and tap your Apple ID name at the top of the screen.
   • If you do not see your name, Settings may be outdated; update iOS to the latest version and try again.
2. Select Subscriptions from the menu.
   • You will see a list of all active subscriptions tied to your Apple ID, including Sofascore.
3. Tap Sofascore from the list.
   • Do not confuse it with similar sports apps; look for the exact name "Sofascore: Live Sports Scores" or just "Sofascore".
4. Tap the red Cancel Subscription button at the bottom of the screen.
   • Apple will ask you to confirm the cancellation and offer reasons to keep the subscription; ignore these prompts and proceed.
5. Confirm your cancellation by selecting a reason (optional) and tapping Confirm Cancellation.
   • You will receive an email from Apple confirming the cancellation within minutes.
6. Verify the cancellation by returning to Subscriptions and checking that Sofascore is no longer listed as active.
   • If it still appears, wait 24 hours and refresh the page; sometimes Apple's system updates slowly.

Pro tip: Screenshot the confirmation email from Apple immediately after cancellation. You will need this proof if you dispute any charges that appear after this date.

Warning: Do not delete the Sofascore app from your phone; deleting the app does not cancel your subscription. Many users make this mistake and continue paying without realizing it.

What to expect after cancelling on iOS

Your Sofascore premium access remains active until the end of your current billing period. If you paid for a monthly subscription on 15 August, you keep premium features until 15 September at no extra charge, then access reverts to free. Apple will not charge you again unless you manually resubscribe. Some users find it helpful to set a phone reminder for the day after access ends, so they remember whether they want to re-enable premium later.

How to cancel sofascore on android (Google play store)

Step-by-step cancellation via google play

If you subscribed to Sofascore through Google Play on Android, cancellation happens in the Play Store app, not in Sofascore itself. The process is similar to iOS but uses Google's interface.

1. Open the Google Play Store app on your Android phone or tablet.
   • Make sure you are signed in with the same Google account you used to subscribe to Sofascore.
2. Tap the Menu icon (three horizontal lines) in the top left corner.
   • On some devices, this appears as the hamburger icon; on others, you may need to swipe from the left edge.
3. Select Subscriptions from the menu.
   • You will see all active subscriptions linked to your Google account.
4. Find and tap "Sofascore: Live Sports Scores" or "Sofascore" in the list.
   • Check the current status; it should show "Active" and your renewal date.
5. Tap Cancel Subscription at the bottom of the screen.
   • Google may offer you a discount to stay subscribed; decline this offer and continue with cancellation.
6. Confirm the cancellation by tapping Cancel Subscription again when prompted.
   • Google will send you a confirmation email; save this for your records.
7. Return to the Subscriptions menu and verify that Sofascore no longer appears as active.
   • If it shows "Cancelled" with a future end date, you are all set; that is the date your premium access expires.

Pro tip: Before cancelling on Google Play, check your renewal date. If you are a few days away from renewal, consider cancelling immediately to avoid an unexpected charge; you will still keep access for the remainder of the current period.

Warning: If you switch phones or sign in with a different Google account, you will lose access to this subscription. Only the Google account that originally purchased the subscription can cancel it.

What to expect after cancelling on android

Premium features remain available until the end of your current billing cycle. Once that date passes, Sofascore defaults to free mode, and you can no longer access heatmaps, advanced analytics, or ad-free browsing (if that was part of your plan). Google Play will not charge you after cancellation unless you manually resubscribe.

How to cancel sofascore via web or direct account

Cancelling through the sofascore website or app account settings

If you subscribed directly through the Sofascore website or within the app (rather than via Apple or Google), you must cancel through your Sofascore account. This method is less common but offers direct communication with Sofascore support if anything goes wrong.

1. Open the Sofascore app or visit the Sofascore website in your browser and log in with your email and password.
   • If you have forgotten your password, use the "Forgot Password" link to reset it before cancelling.
2. Navigate to your Account or Profile settings.
   • Look for a menu icon (gear or three dots) in the top right or bottom navigation of the app, or in the web header.
3. Select Billing, Subscriptions, or Manage Account from the menu.
   • This section shows your current subscription status, renewal date, and payment method.
4. Find the active Sofascore subscription and tap or click Cancel Subscription or similar option.
   • Some versions of the app or website may label this as "Pause Subscription" or "Delete Subscription"; select the option that ends recurring charges.
5. Confirm the cancellation when prompted.
   • Sofascore may ask for feedback on why you are cancelling; this is optional but helps them improve the service.
6. Check your email for a cancellation confirmation from Sofascore.
   • Save this confirmation; it is your proof of cancellation.

Pro tip: If you cannot find the subscription or cancellation option in the app, email support@sofascore.com with your account email and request manual cancellation. Sofascore support is generally responsive and can cancel within 24 hours.

Warning: If you subscribed via web and your billing is handled by Apple or Google (you see "Apple" or "Google" listed as the payment provider), you must cancel through Apple or Google instead. Cancelling only in your Sofascore account while the subscription is billed by a third party will not stop charges.

Support contact details for direct assistance

Sofascore support is available at support@sofascore.com. When you email, include your account email address, subscription plan, and the date you requested cancellation. Expect a response within 2 to 5 business days. If support does not respond or denies a reasonable cancellation request, Stopee recommends escalating through your payment provider or the National Consumer Commission, as outlined in the consumer rights section above.

Sofascore pricing and plans

Available subscription tiers

Sofascore offers a free tier with basic live scores and match notifications, plus a premium tier with advanced features. Pricing varies by region and currency; South African subscribers see prices in ZAR (R). Exact pricing is not publicly listed by Sofascore and may fluctuate based on promotions or bundled offers.

How to find your current pricing

To see your exact subscription cost and renewal date, open Sofascore and navigate to Account or Billing settings. If you subscribed via Apple or Google, your receipt appears in the App Store or Play Store under your Purchases or Order History. For the most current pricing (especially if you are considering upgrading or downgrading), contact support@sofascore.com or check the subscription screen within the app when you log in; pricing may vary based on regional promotions or seasonal discounts.

What happens after you cancel sofascore

Access and features after cancellation

Cancellation does not cut off your access immediately. You retain full premium features until the end of your current billing period. If you cancelled mid-cycle, you do not receive a partial refund; you keep what you already paid for. After the billing period ends, your account reverts to free tier, and you lose access to heatmaps, advanced analytics, and any ad-free features included in premium.

Your account itself (login, favourite teams, custom alerts, viewing history) remains active even after you cancel premium. You can log back in anytime and resume using the free version or resubscribe later. At Stopee, we understand that life changes; if you ever want to reactivate premium, you can do so in seconds without losing your personalised settings.

Preventing accidental resubscription

After cancellation, do not click any "Upgrade to Premium" banners within the app unless you intentionally want to resubscribe. Some apps automatically re-enable subscriptions if you interact with premium features. To avoid this, either delete the app or simply ignore upgrade prompts. Your subscription remains cancelled as long as you do not manually reactivate it through Apple, Google, or your Sofascore account.

Can you get a refund from sofascore

Sofascore's refund policy explained

Sofascore does not advertise a universal 14-day money-back guarantee or automatic refund for all cancellations. Refund eligibility depends on the platform where you subscribed and the specific circumstances of your purchase. Most refunds are handled by Apple or Google, not directly by Sofascore. This means your refund rights vary significantly based on your payment method.

Refunds via apple app store

Apple typically allows refunds within 14 days of purchase if you request them immediately. Log into your Apple account on the App Store, go to your Purchases, find Sofascore, and request a refund. Tap "Report a Problem" and select a reason: accidental purchase, app malfunction, or change of mind. Apple reviews your request and responds within 48 hours, usually approving refunds for first-time subscribers or recent purchases. If Apple declines, you can appeal once by providing additional context (for example, you thought the app was free, or premium was activated by accident).

Refunds via google play store

Google Play offers a 48-hour refund window for first-time app or subscription purchases. After 48 hours, refunds are at Google's discretion but may be granted if you report a technical issue. Open Google Play, go to Purchases, find Sofascore, tap the three-dot menu, and select "Report a problem." Google reviews your case and decides within 3 to 5 business days. If you claim the app did not work as advertised or that a charge was unauthorised, provide screenshots as evidence.

When sofascore may grant refunds directly

Sofascore may refund subscriptions directly if you experience persistent technical failures (the app crashes, features do not load, or notifications fail consistently). Email support@sofascore.com with evidence of the issue (screenshots, dates and times of failures, steps you took to troubleshoot) and request a refund. Sofascore will not refund simply because you changed your mind, but they may offer account credits toward future subscriptions if you had a poor experience.

Pro tip: Request refunds immediately after discovering an issue. The longer you wait, the less likely any platform will approve it. Platforms assume that if you used the service for days or weeks without complaint, you found value in it.

Common mistakes people make when cancelling sofascore

Understand the emotional side of subscription fatigue

Many people delay cancelling subscriptions because they feel guilty, fear losing access to a service they once loved, or worry they might regret the decision. These feelings are completely normal. The truth is, you can always resubscribe later if you miss premium features. Cancelling is not a permanent goodbye; it is a pause. Recognizing this helps you cancel with confidence and reclaim control over your spending.

Deleting the app instead of cancelling the subscription

The biggest mistake subscribers make is deleting the Sofascore app from their phone while leaving the subscription active. Deleting the app does not cancel your subscription; Apple and Google continue billing you automatically. You must cancel through Settings (Apple) or the Play Store app (Google) explicitly. The app itself has no power to stop recurring charges. Check your bank or credit card statements monthly for any charges you do not recognize, especially if you thought you had cancelled.

Cancelling through the wrong platform

If you subscribed via Apple but try to cancel via your Sofascore account, your request will not stop Apple from billing you. Each platform manages its own subscriptions independently. Before you cancel, confirm whether the payment method is Apple, Google, or Sofascore directly. Check your email receipts from when you subscribed; they will show which platform charged you. At Stopee, we emphasize this point because mismatched cancellations are the #1 reason people accidentally stay subscribed.

Not saving cancellation confirmation

After you cancel, Apple, Google, or Sofascore will send you a confirmation email. Do not delete this. If a charge appears on your statement after cancellation, you will need proof that you cancelled. Screenshot the email and file it in a dedicated folder, or forward it to yourself with a clear subject line. This single step has resolved countless disputes between consumers and support teams.

Cancelling too close to renewal

If your renewal date is tomorrow and you cancel today, you may still be charged tomorrow depending on the exact timing. Most platforms process renewals at a specific hour (often midnight or early morning). If you cancel late in the day before renewal, the charge may go through before your cancellation is processed. To be safe, cancel at least 24 hours before your renewal date. Check your subscription details for the exact renewal time.

Checklist before and after you cancel

Pre-cancellation checklist

Before you click "Cancel Subscription," confirm these five points to ensure a smooth cancellation.

• Identify the payment platform: Apple, Google Play, or Sofascore direct. Check your email receipt or open the app and look at Billing settings.
• Note your renewal date: If it is within 24 hours, cancel immediately to avoid an unwanted charge.
• Log into the correct account: For Apple, use the Apple ID that owns the subscription. For Google, use the Google account linked to the subscription. For Sofascore, use your email and password.
• Prepare to take a screenshot: After you cancel, screenshot the confirmation page and save the confirmation email. You may need this proof later.
• Plan for feature loss: Decide what you will do when premium features end (switch to free, use a competitor, or resubscribe). This clarity prevents impulse resubscription.

Post-cancellation checklist

After you press "Cancel," verify these points to confirm the cancellation worked.

• Check your confirmation email: Within 30 minutes, you should receive an email from Apple, Google, or Sofascore confirming the cancellation. If not, log back into the subscription settings and retry the cancellation.
• Return to Subscriptions and verify: Open the app store or account settings again and confirm that Sofascore is no longer listed as an active subscription. If it still shows as active, your cancellation did not process; try again immediately.
• Monitor your next billing statement: Even though you have cancelled, check your bank or credit card statement on the date your renewal was due. Ensure no charge appears. If it does, contact your bank within 30 days to dispute the charge.
• Save all correspondence: File cancellation confirmations, dispute records, and any emails with support in a folder titled "Sofascore Cancellation." This documentation protects you if a dispute arises months later.
• Set a reminder for feature loss: If premium access ends in 30 days, set a phone reminder for day 31. This reminds you when free mode begins and helps you decide whether to resubscribe or stick with free.

Why stopee helps thousands cancel subscriptions every month

Your trusted guide through the cancellation process

Sofascore cancellation is straightforward once you know which platform to cancel through and what to expect. However, the number of users who accidentally stay subscribed, miss refund deadlines, or get stuck in dispute loops shows that guidance matters. Stopee has built a reputation by taking the confusion out of subscription management. We provide step-by-step cancellation instructions tailored to your region (in this case, South Africa), explain your consumer rights under local law, and flag the common pitfalls that trip up most people.

Whether you are cancelling because premium is too expensive, you prefer a competing stats platform, or you simply do not use Sofascore anymore, Stopee is here to confirm that you cancel correctly and keep your money safe. Our editorial team has processed thousands of cancellations, and we know every trick that apps use to make cancellation hard. We have helped thousands of consumers cancel Sofascore and dozens of other services by translating support pages into plain language, identifying the fastest cancellation route, and standing with you if the company resists.

If you run into trouble cancelling Sofascore after following these steps, or if Sofascore continues billing you after cancellation, use Stopee as your reference point when you contact support or your bank. Quote this guide, use our checklists, and know that your consumer rights in South Africa protect you. Stopee is not affiliated with Sofascore or any app store; we advocate entirely for you, the consumer.

Take action today

Do not let accidental charges continue next month. Follow the cancellation steps for your platform (iOS, Android, or web) today, save your confirmation, and check your next statement to ensure the charge stops. If you encounter any resistance from Sofascore or need to escalate a refund dispute, contact the National Consumer Commission or your bank with the evidence you have gathered. Stopee has helped you get here; now take the next step and cancel with confidence.