Manage Streamlabs

How to cancel streamlabs and stop paying for premium features

What streamlabs is and why you might want to cancel

Streamlabs is a software platform designed for live streamers who broadcast on platforms like Twitch, YouTube and other streaming services. It gives you tools for alerts, overlays, monetisation, cloud backup and multi-device broadcasting. The service works across desktop, mobile and web.

You can use Streamlabs for free, but the paid plans (PRO and Ultra) unlock features like multistreaming, premium overlays and advanced recording options. Many streamers find they don't need premium features after a trial period, or their streaming setup changes. If you're ready to stop paying, Stopee can help you navigate the cancellation process smoothly.

How streamlabs charges you

Streamlabs offers three ways to bill you, and where you purchased your subscription matters when you cancel. You may have bought your plan directly on the Streamlabs website, through Apple's App Store on an iOS device, or through Google Play on an Android device. Each platform handles cancellation differently, and understanding which one you used is your first step toward cancelling successfully.

Pricing overview

Your consumer rights and what they mean for you

South Africa's Consumer Protection Act (CPA) protects you when you buy digital services online. You have the right to clear cancellation terms, transparent pricing and honest service descriptions.

Key rights under the consumer protection act

The CPA requires that Streamlabs provides you with a simple, transparent way to cancel. The company cannot make cancellation deliberately difficult or hide the process behind multiple steps. You also have the right to know exactly when your subscription will renew and what amount you will be charged.

If Streamlabs refuses a refund you believe you are entitled to, you can escalate your complaint to the National Consumer Commission (NCC). The NCC enforces consumer rights in South Africa and can investigate unfair business practices. Document all your communication with Streamlabs before escalating.

Refund rights across platforms

Refund rules differ by platform. When you buy directly from Streamlabs' website, their own refund policy applies. When you buy through Apple or Google, their app store refund policies override Streamlabs' terms. Stopee recommends checking which platform you used before requesting a refund, as this determines your timeframe and your leverage.

How to cancel streamlabs based on where you bought it

The cancellation process is straightforward once you know which platform you used to purchase your subscription. Follow the steps for your specific purchase method.

Cancel if you purchased on the web (direct from streamlabs)

If you bought your Streamlabs subscription directly on streamlabs.com, you cancel from your account dashboard.

1. Open your web browser and go to streamlabs.com.
2. Sign in using your email and password.
   • If you cannot remember your password, click "Forgot password?" and follow the reset email sent to your inbox.
3. Click the menu icon or dropdown in the top-right corner of your screen.
   • Look for "Account Settings", "Memberships", or "Pro Settings" depending on your dashboard version.
4. Click "Memberships" or "Billing" to view your active subscription.
   • You should see your current plan (PRO or Ultra) and the next billing date.
5. Click "Cancel subscription" or "Manage subscription" next to your active plan.
   • Warning: Some versions ask you to confirm cancellation immediately. Others show a survey or exit offer. You do not have to complete the survey to cancel.
6. Confirm your cancellation by clicking "Cancel" or "Confirm cancellation" when prompted.
   • You will see a confirmation message on screen. Streamlabs may also send a confirmation email to your registered address.
7. Check your email for a cancellation confirmation from Streamlabs within 10 minutes.
   • Pro tip: Screenshot or save this email as proof of your cancellation date. You will need it if you later request a refund.

Cancel if you purchased on iOS (Apple app store)

Apple handles all billing for App Store subscriptions, so you must cancel through Apple's settings, not through Streamlabs' website.

1. Open the Settings app on your Apple device (iPhone, iPad or Mac).
   • On Mac, go to System Settings instead of the Settings app.
2. Scroll down and tap or click your Apple ID name at the top of the screen.
   • You may be asked to sign in again for security.
3. Tap or click "Subscriptions" (on older devices, it may say "iTunes and App Store" then "Subscriptions").
   • You will see all active subscriptions tied to your Apple ID.
4. Find "Streamlabs" in the list and tap or click it.
   • You will see your current plan, the next billing date and the renewal price.
5. Tap or click "Cancel subscription" at the bottom of the screen.
   • Warning: Apple may offer you a discount or trial to keep your subscription. You do not have to accept this to cancel.
6. Confirm your cancellation by tapping or clicking "Confirm cancellation" or "Stop subscription".
   • You will remain subscribed until the end of your current billing cycle, then access stops.
7. Check your email for an Apple confirmation receipt within minutes.
   • Pro tip: Save this receipt as proof. Stopee recommends keeping it for at least 12 months in case Apple re-bills you by mistake.

Cancel if you purchased on android (Google play)

Google Play manages billing for Android app subscriptions, so you cancel through Google's platform, not Streamlabs.

1. Open the Google Play Store app on your Android device.
   • If you do not have it, download it from the Google Play store.
2. Tap your profile icon in the top-right corner.
   • It looks like a circle with your name or initial in it.
3. Tap "Manage subscriptions" or "Subscriptions" (exact wording varies by Android version).
   • You will see all active subscriptions on your Google account.
4. Find and tap "Streamlabs" from the list.
   • You will see your plan type, next billing date and renewal cost.
5. Tap "Cancel subscription" at the bottom of the screen.
   • Google may show you a retention offer or discount. You can ignore this and proceed to cancel.
6. Confirm by tapping "Cancel subscription" again when prompted.
   • Your subscription ends at the end of your current billing period, then reverts to the free tier.
7. Check your email for a Google Play confirmation within minutes.
   • Pro tip: Stopee strongly recommends screenshotting your cancellation confirmation on the Google Play store as well, since email receipts can sometimes be delayed.

What happens to your account after you cancel

Cancelling your paid subscription does not delete your Streamlabs account or erase your settings and overlays.

Access and features after cancellation

You retain access to paid features until your current billing period ends. After that date, your account automatically reverts to the free tier. You will lose access to premium overlays, multistreaming and cloud backup, but your account profile, basic alerts and free features remain active.

Warning: If you had any premium overlays or settings, back them up before your billing period ends. Streamlabs does not guarantee these will remain available once you downgrade to free.

Your data and account retention

Cancelling does not delete your account. Your settings, overlays and broadcast history stay under Streamlabs' data retention policy. If you want to fully delete your account and all data, you must contact Streamlabs support separately and request account deletion. Stopee recommends requesting this in writing via email so you have proof of your request.

No future charges

Once cancellation is confirmed, you will not be charged again after your current billing period ends. If you see a charge after cancellation, contact your payment provider (your bank or credit card company) and report it as unauthorized. Stopee also recommends checking your Streamlabs account 24 hours after the billing period ends to confirm no renewal occurred.

Will you get a refund?

Refund eligibility depends on how long ago you purchased and which platform you used to buy your subscription.

Web-billed streamlabs PRO refunds

Streamlabs PRO (purchased directly on the website) comes with a 30-day money-back guarantee. If you cancel within 72 hours of purchase, a refund may be triggered automatically. After 72 hours, submit a support ticket to Streamlabs and explain why you want a refund. Streamlabs reviews each request and may approve refunds within the 30-day window on a case-by-case basis.

To request a refund for PRO, email Streamlabs support at the address listed at the end of this guide. Include your order number, purchase date and the reason for your refund request. Response times are typically 5 to 7 business days.

Web-billed streamlabs ultra refunds

Streamlabs Ultra only offers refunds if you request them within 7 days of purchase. This window is shorter than PRO, so act quickly. Submit a support ticket immediately if you believe you qualify. Provide your order details and purchase date.

Apple app store refunds

Apple allows refunds on app subscriptions purchased through the App Store within 14 days of the charge date. To request a refund, go to Settings > [Your Name] > iTunes and App Store > [Your Name] > View Apple ID > Purchase History. Find the Streamlabs charge, tap it and request a refund. Apple usually responds within 48 hours. If Apple declines and you believe you have grounds to appeal, Stopee recommends contacting the National Consumer Commission with proof of your refund request.

Google play refunds

Google Play allows refunds within 48 hours of purchase for most apps and subscriptions. Open the Google Play Store, go to your account, find Streamlabs under "Subscriptions" and request a refund. Google processes refund requests within 48 hours. If you miss this window but believe Streamlabs charged you in error, contact Google Support and provide proof of the unauthorized charge.

Common cancellation mistakes and how to avoid them

Many people cancel their Streamlabs subscription but then get re-billed because of a simple oversight. Protecting yourself is easier than fighting for a refund later.

Cancelling in the wrong place

The biggest mistake is cancelling in Streamlabs' account settings instead of on the app store itself (if you bought through Apple or Google). Streamlabs cannot cancel App Store or Google Play subscriptions for you. Even if you uninstall the app or delete your Streamlabs account, your subscription will still renew through Apple or Google. Always cancel on the platform where you purchased.

Not verifying cancellation immediately

After you cancel, go back to your payment settings within 10 minutes and confirm that the subscription no longer appears in your active list. If it still shows as active, repeat the cancellation steps. Do not assume the process worked if you did not see a final confirmation message.

Missing refund windows

Refund deadlines are strict. Streamlabs PRO gives you 30 days, but only automatically refunds within 72 hours. Ultra gives you 7 days. Apple gives you 14 days. Google gives you 48 hours. Mark these dates in your calendar the moment you subscribe, and request a refund with plenty of time to spare if you are unsure.

Forgetting to cancel before travelling

Pro tip: If you plan to take a break from streaming, cancel before you travel or change devices. It is harder to access your payment settings from overseas, and accidentally using a new device can complicate cancellation. Stopee recommends handling cancellation before your circumstances change.

Comparison: keep versus cancel

This table helps you decide whether Streamlabs PRO or Ultra is worth keeping.

A checklist to ensure your cancellation is complete

Before you close this page, run through this list to confirm you have cancelled successfully.

1. Identify which platform you purchased from (Streamlabs website, Apple App Store or Google Play).
2. Complete the cancellation steps for your specific platform (see the "How to cancel" section above).
3. Receive and save your cancellation confirmation email.
4. Screenshot your payment settings showing the subscription is no longer active.
5. Note the date your current billing period ends.
6. On that date, log in again and confirm no renewal charge occurred.
7. Check your email and bank statement 48 hours after the end date to ensure no surprise charges.
8. If you want a refund, submit your request before the deadline (72 hours for PRO, 7 days for Ultra, 14 days for Apple, 48 hours for Google).

What people say about cancelling streamlabs

Streamlabs has a rating of 4.5 out of 5 stars from users who appreciate the free tools and ease of setup. However, common complaints focus on auto-renewal surprises and confusing cancellation steps across different platforms. Many streamers did not realise they had to cancel through Apple or Google rather than Streamlabs itself, leading to unwanted re-billing. Stopee reviews show that users who cancel using our step-by-step guidance experience fewer payment disputes and refund rejections.

Contact streamlabs for disputes and escalation

If Streamlabs refuses a refund or does not respond to your cancellation request, you can escalate your complaint.

Direct contact and formal address

For registered mail and formal complaints, use this address:

Streamlabs support
Email: support@streamlabs.com
Website: streamlabs.com

When you write to Streamlabs, include your order number, purchase date, the date you cancelled, the platform you purchased from (web, Apple or Google) and a clear description of your issue. Request a response within 10 business days. Keep copies of all correspondence.

Escalation to the national consumer commission

If Streamlabs does not respond within 10 business days or refuses your refund without valid reason, you can file a complaint with the National Consumer Commission (NCC). The NCC investigates unfair business practices and enforces the Consumer Protection Act. Visit www.ncc.org.za to lodge a formal complaint. Provide your email correspondence, proof of payment, cancellation confirmation and the refund amount you are claiming.

Stopee has helped thousands of consumers cancel their subscriptions and recover refunds by following transparent processes and knowing their consumer rights. Whether you are cancelling Streamlabs to save money, switch platforms or take a break from streaming, use this guide to protect yourself and ensure your cancellation sticks. Your peace of mind is worth the few minutes it takes to cancel correctly.