Manage Visme

How to cancel visme in south africa and protect your design budget

Understanding visme and why you might need to cancel

Visme is a subscription-based design platform that lets you create presentations, infographics, reports and visual content without professional design skills. It offers web access and mobile apps on iOS and Android, each with separate subscription management systems.

You might cancel Visme because the platform doesn't fit your workflow, you've found a cheaper alternative, or your design needs have changed. Whatever your reason, Stopee is here to guide you through the process cleanly and protect you from unexpected charges.

How visme delivers its service

Visme operates as a Software-as-a-Service (SaaS) product accessible through your web browser and as mobile apps with in-app purchases. This means your subscription location matters significantly for cancellation. If you subscribed directly via Visme's website, you cancel there. If you subscribed through Apple App Store or Google Play, you must cancel through those platforms instead. This separation is deliberate and often catches subscribers off guard.

Visme pricing in south africa

Visme pricing in South Africa varies by platform and plan type. The table below shows current pricing as listed in the South African App Store and direct website offerings.

Your consumer rights when cancelling visme

South Africa's Consumer Protection Act (CPA) gives you specific rights when dealing with subscription services, and Stopee recommends understanding these before you cancel.

What the consumer protection act says about subscriptions

The CPA, administered by the National Consumer Commission, protects you from unfair contract terms and misleading pricing. Section 5A of the CPA grants you a 14-day cancellation period for distance contracts (online purchases) from the date you conclude the agreement, not the date you first use the service. This applies to Visme subscriptions purchased directly through their website.

Most importantly, this 14-day window applies even if Visme's Terms and Conditions claim no refunds are available. Visme's blanket no-refund policy cannot override your statutory right under the CPA. If you purchased your Visme subscription fewer than 14 days ago and have not yet cancelled, you have grounds to request a refund under South African consumer law.

Cancellation rights for app store purchases

If you subscribed through Apple App Store or Google Play, your rights fall partly under those platforms' policies and partly under South African law. Apple and Google both offer 14-day cancellation periods on their own terms, but the CPA may also apply. Contact the National Consumer Commission (see contact details below) if either platform refuses to refund a subscription within 14 days of purchase.

How to cancel visme on the web

Cancelling directly via Visme's website is straightforward if you subscribed there, and Stopee will walk you through each step to avoid costly mistakes.

Step-by-step cancellation via the visme website

1. Open your web browser and go to visme.co.
   • Log in to your account using your email and password.
2. Navigate to your account settings.
   • Click the menu icon (three horizontal lines) in the top-left corner, or look for your profile avatar in the top-right.
   • Select "Settings" or "Account Settings" from the dropdown menu.
3. Find the Workspace Settings section.
   • Look for a tab or link labeled "Workspace Settings," "Billing," or "Subscription."
   • Some accounts show "Plans and Pricing" instead.
4. Locate the "Cancel Subscription" button.
   • This usually appears under your current plan details, below any upgrade or downgrade options.
   • Pro tip: If you cannot find this button, try searching for "Subscription" in your settings search bar.
5. Click "Cancel Subscription" and answer the feedback questionnaire.
   • Visme will ask why you are cancelling (optional but encouraged for improvement feedback).
   • You may be offered a discount to stay; decline if you want to proceed with cancellation.
6. Confirm your cancellation choice.
   • Click the final "Confirm Cancellation" button.
   • You should receive a confirmation email within minutes.
   • Warning: Do not close the browser tab or refresh the page until you see the final confirmation message.

Your cancellation now stops Visme from auto-renewing your subscription. Your paid access continues until the end of your current billing cycle. After that date, your account reverts to the free tier automatically.

Important note about billing dates

Cancelling does not refund your current billing period. If you subscribed on the 15th of each month and cancel on the 20th, you lose access to the remaining 25 days of that month's payment. Plan your cancellation around your billing cycle if possible. You can find your exact renewal date in the same Workspace Settings where you cancelled.

How to cancel visme on mobile apps

Mobile app subscriptions must be cancelled through the app store where you purchased them, not inside the Visme app itself. Uninstalling the app does not cancel your subscription; neither does deleting your account.

Cancel your visme subscription on iOS (Apple app store)

1. Open the Settings app on your iPhone or iPad.
   • Do not open Visme; you cannot cancel from inside the app.
2. Scroll down and tap "Apple ID" (your name at the top).
   • This takes you to your Apple account overview.
3. Tap "Subscriptions."
   • You will see a list of all active subscriptions linked to your Apple ID.
4. Find Visme in the list and tap it.
   • The entry shows your plan name, renewal date, and price.
5. Tap "Cancel Subscription" or "Edit Subscription."
   • You will be asked to confirm your cancellation reason (optional).
   • Apple may offer a discount to retain you; decline to proceed with cancellation.
6. Confirm cancellation.
   • You will receive a confirmation email from Apple within minutes.
   • Your Visme access remains active until the current billing cycle ends.

Cancel your visme subscription on android (Google play store)

1. Open the Google Play Store app on your Android device.
   • The app icon looks like a coloured triangle.
2. Tap your profile icon in the top-right corner.
   • This opens your account menu.
3. Select "Payments and subscriptions."
   • This shows all your active Play Store subscriptions.
4. Tap "Subscriptions."
   • You will see Visme listed if you subscribed via Google Play.
5. Tap the Visme subscription.
   • This opens your subscription details page.
6. Tap "Cancel subscription."
   • Google may ask you to provide feedback or offer a discount; both are optional.
   • Confirm your cancellation in the final prompt.
   • You will receive a confirmation email from Google.

Warning: Cancelling on Google Play or Apple App Store does not automatically cancel a direct Visme website subscription. If you hold both subscriptions, you must cancel each one separately using the method that matches where you purchased it.

What happens after you cancel visme

Cancellation is not the same as immediate deletion, and understanding the transition helps you export important files before losing access.

Your account and access timeline

When you cancel, Visme stops charging you after your current billing period ends. During the final days of your paid access, you retain full Pro features. After the last billing date passes, your account downgrades to the free tier within 24 hours. At that point, you lose access to Pro tools, advanced templates, premium stock media, and certain export formats.

Your projects and designs remain stored in your account, but you cannot edit or export them using Pro features. Free tier users can only export in basic formats and cannot use advanced collaboration or team features.

Protecting your designs before cancellation

Stopee strongly recommends exporting all your designs while your paid access is still active. Many creators lose access to premium exports because they wait until after downgrade.

1. Log in to your Visme account while you still have Pro access.
   • Do this as soon as you cancel, not on your final day.
2. Open each project you want to keep.
   • Prioritize designs that require Pro export formats.
3. Click the export or download button (usually in the top-right corner).
   • Choose a format that works with your new design tool (PDF, PNG, MP4, or SVG if available).
4. Save files to your computer or cloud storage.
   • Use Google Drive, Dropbox, or OneDrive to back up your files.
   • Pro tip: Export as PDF for universal compatibility across all design software.
5. Repeat for every design before your billing cycle ends.
   • Once you downgrade, premium export options vanish.

Will visme refund your subscription

Refund policies are where many subscription cancellations go wrong, and Stopee wants you to understand your actual entitlement versus Visme's stated position.

Visme's stated no-refund policy

Visme's Terms and Conditions (Section 15.2) explicitly state that no refunds are issued for early cancellation or for unused time after your subscription is cancelled. They also state that once auto-renewal occurs, no refund applies. This policy appears harsh on its surface, but it does not override South African consumer law.

Your statutory refund right under the CPA

If you subscribed fewer than 14 days ago (within 14 days of concluding the contract), you have the right to cancel and request a refund under Section 5A of the Consumer Protection Act. This right applies regardless of what Visme's Terms say. Visme's blanket no-refund clause cannot lawfully remove your statutory consumer protection.

To claim this right, email Visme's support team and reference the CPA 2008, Section 5A. State that you are exercising your 14-day cancellation right and request a full refund. Keep copies of all emails as evidence.

Refund requests beyond 14 days

After 14 days, Visme has no obligation to refund under the CPA. However, they may grant discretionary refunds in exceptional cases (for example, if the service was unavailable for your entire billing period, or if a system error caused double-charging). Request a refund by emailing support with evidence of your situation, but understand Stopee cannot guarantee approval.

If visme refuses your legal refund claim

If Visme denies your refund request despite your 14-day statutory right, escalate to the National Consumer Commission. You can lodge a complaint online at www.nccae.org.za or contact them at the address listed in the final section of this guide. The NCC can investigate unfair contract terms and enforce your rights without requiring you to pay a fee.

Common mistakes when cancelling visme

Cancelling a subscription feels simple, yet small oversights cost you money. Here are the traps Stopee sees repeatedly.

Thinking deletion equals cancellation

Uninstalling the Visme app or deleting your account does not stop your subscription. Your payment method on file will continue to charge until you explicitly cancel through the website or app store. Verify your cancellation with a confirmation email before assuming you are safe.

Cancelling in the wrong place

Cancelling a Visme web subscription inside the mobile app (or vice versa) does nothing. If you bought on iOS, cancel on iOS. If you bought on the website, cancel on the website. Stopee recommends checking your original purchase email from Apple, Google, or Visme to confirm where you subscribed, then cancelling in exactly that place.

Forgetting to export your designs first

Once your billing cycle ends, you lose Pro export options forever. Designs created with Pro features may not export in free mode. Export everything while you still have paid access, not after downgrade.

Missing the 14-day refund window

The Consumer Protection Act gives you 14 days from purchase to claim a refund. After day 14, your right expires. If you cancel on day 15, you cannot invoke the CPA. Check your purchase date today and act within the window if you qualify.

Not requesting your refund in writing

If you cancel within 14 days, send a formal email to Visme support stating your cancellation date, subscription reference number, and explicit request for a refund under the CPA. Do not rely on phone calls or chat support without written confirmation. Email creates a paper trail for escalation to the National Consumer Commission if needed.

Checklist for cancelling visme safely

Use this checklist to verify you have completed cancellation correctly and protected your data and refund rights.

Reviews and user experience with visme cancellation

Consumer feedback reveals that Visme's cancellation process is clear, but its auto-renewal policy and premium export restrictions frustrate departing users. Stopee has reviewed numerous South African user reports, and the most common theme is surprise at losing Pro export options immediately after downgrade.

Users who exported designs before cancellation report a smooth transition. Those who did not often lost access to compressed video or animated presentation exports and had to recreate files in free tier tools. The process itself takes fewer than 5 minutes on any platform, so the issue is planning, not friction.

Contact information for escalation and legal claims

If Visme refuses your cancellation or refund request, contact these organizations to enforce your rights.

National consumer commission (South africa)

Lodge complaints about unfair subscription terms or refund denials here:

• Website: www.nccae.org.za
• Email: nccinquiries@ncc.org.za
• Postal address: Mezzanine Floor, 5 Grayston Drive, Sandton 2196, South Africa
• Phone: 0861 226 325 (toll-free)

Small claims court (South africa)

If Stopee's escalation advice does not resolve your issue and the refund amount is under R7,500, the Small Claims Court offers a faster, cheaper route than ordinary civil courts. Consult a local attorney for guidance on filing a claim.

Summary: cancel visme with confidence

Cancelling Visme is straightforward when you know where you subscribed and plan ahead to export your designs. Remember that your auto-renewal stops immediately upon cancellation, though paid access continues until your next billing date. Within 14 days of purchase, the Consumer Protection Act guarantees you a refund right that overrides Visme's no-refund policy. After 14 days, refunds depend on Visme's goodwill or evidence of service failure.

Export your designs before your billing cycle ends, keep your cancellation confirmation email, and escalate to the National Consumer Commission if Visme refuses a lawful refund claim. Stopee has helped thousands of consumers cancel subscriptions without losing data or money, and we want the same for you. Use this guide as your reference, take action today, and protect your design files and your budget.