Manage Vsco

How to cancel your vsco subscription in south africa (and keep your edits)

What is vsco and why you might cancel

Vsco is a photo and video editing application that combines creative filters, advanced editing tools, and a membership layer for premium presets and extended features. The app runs on iOS, Android, and the web, making it accessible wherever you edit.

You might cancel for several reasons: you've finished a project, discovered a cheaper alternative, or simply don't use the premium features enough to justify the monthly or yearly cost. Whatever your reason, Stopee is here to walk you through the process step by step, ensuring you cancel correctly and avoid unexpected charges.

How vsco membership works

Vsco offers a free tier with basic editing, but premium membership unlocks additional filters, advanced tools, and editing options that serious editors and photographers often need. Your subscription renews automatically unless you actively cancel, and billing happens through whichever platform you used to subscribe: Apple App Store, Google Play, Samsung Galaxy Store, or Stripe (for web purchases).

The critical point here is that deleting the Vsco app or your account does not automatically stop your subscription. You must cancel through the billing platform itself, not within the app.

Pricing in south africa (ZAR)

Prices shown reflect South African App Store rates captured recently, but in-app pricing can shift. Always verify your current charges in your App Store account or Vsco's account settings before taking action.

How to cancel vsco on iOS or the apple app store

If you subscribed via your iPhone or iPad, you manage and cancel through Apple's own subscription system, not through Vsco's app.

1. Open the Settings app on your iPhone or iPad.
   • Tap your name at the top of the screen.
   • Select Subscriptions.
2. Look for Vsco in your active subscriptions list and tap it.
   • If you have multiple subscriptions, scroll to find Vsco; it may be listed under a different name like "Vsco Plus".
3. Tap Cancel Subscription.
   • Apple will ask you to confirm the cancellation.
   • You may see a prompt asking why you're cancelling; this is optional feedback and does not delay the process.
4. Confirm your cancellation.
   • Your subscription remains active until the end of your current billing period; you lose access to premium features after that date.

Pro tip: Screenshot your confirmation screen. Apple will also send you a cancellation email, but having visual proof helps if you're ever charged again by mistake.

Warning: If you originally purchased through the App Store and later signed up for a Vsco web subscription using Stripe, you now have two separate subscriptions. Cancel both, or you'll pay twice.

How to cancel vsco on android or google play

Android users manage subscriptions through the Google Play Store app, which handles billing independent of Vsco itself.

1. Open the Google Play Store app on your Android phone or tablet.
   • Tap your profile icon in the top right corner.
   • Select Payments and subscriptions.
2. Tap Subscriptions.
   • You'll see all active subscriptions linked to your Google account.
3. Find Vsco in the list and tap it.
   • If you see "Vsco Plus" or "Vsco Pro," tap the one matching your current plan.
4. Tap Cancel subscription.
   • Google Play will ask you to confirm.
5. Confirm your cancellation.
   • Your billing stops at the end of your current cycle; you retain access until then.

Pro tip: Google Play subscriptions can be re-enabled for up to a week after cancellation if you change your mind. After that, you'll need to resubscribe as a new customer.

Warning: Do not uninstall the app before cancelling. While uninstalling doesn't stop the subscription, you want to verify the cancellation went through by checking the Play Store again a few days later.

How to cancel vsco on web via stripe

If you subscribed directly through Vsco's website using a credit or debit card, Stripe (a payment processor) handles your billing and cancellation.

1. Visit vsco.co on your web browser and log into your account.
   • Use the same email and password you registered with.
2. Navigate to Account settings.
   • Look for a menu icon (three horizontal lines) or your profile picture.
   • Select Account or Settings from the dropdown.
3. Find and click Manage Billing.
   • You'll see your current subscription status and a link to the Stripe portal.
4. Click the Stripe portal link or "Update payment method."
   • This takes you to Stripe's secure billing page, not Vsco's site.
5. Look for Cancel subscription or similar option in the Stripe portal.
   • Stripe will confirm your cancellation immediately.
6. Save a screenshot of the confirmation.
   • You should also receive a cancellation email from Stripe.

Pro tip: If you can't find the Stripe portal link, contact Vsco support directly via their help centre and ask them to provide the exact URL. Stopee has found that support teams usually respond within 24 to 48 hours.

Warning: Never give your card details to Vsco directly to cancel. All Stripe cancellations happen through the secure Stripe portal, never via email or chat.

What happens after you cancel your vsco subscription

Cancelling feels uncertain because the app doesn't immediately disappear from your phone or the features from your account. Here's what actually occurs.

Your access timeline

Your subscription remains active and fully functional until the end of your current billing cycle. If you cancel on the 15th of a 30-day monthly subscription, you keep access to premium filters and tools until day 30. After that date, your account automatically reverts to the free tier, and you lose access to premium features.

All photos and videos you've already edited and saved stay in your Vsco library. You don't lose your creative work; you simply can't create new edits using premium tools or filters.

Auto-renewal stops immediately

The moment you cancel via Apple, Google Play, or Stripe, auto-renewal turns off. You will not be charged at your next renewal date. However, you keep access until the current period ends, which is the key distinction many people miss.

Your account and data remain unless you delete them

Cancelling your subscription is not the same as deleting your Vsco account. Your account, profile, saved edits, and follower connections all stay intact. If you want to completely remove your account and data, you must delete the account separately through Vsco's account settings. That's a different process entirely.

Will you get a refund from vsco

Refunds are handled by the platform that charged you, not by Vsco directly.

Vsco's refund policy

Vsco does not issue refunds. If you cancel mid-cycle, you will not receive a partial refund for unused time. Your subscription remains active until the natural end of the billing period, then expires.

This is standard across mobile app subscriptions, but it's worth knowing upfront.

Where to request refunds

If you believe you deserve a refund (for example, you were charged twice, or you cancelled but were billed again), contact the store that charged you:

• Apple: Visit reportaproblem.apple.com or contact Apple Support. You have up to 30 days from the charge date to request a refund.
• Google Play: Open your Google Play account, go to Account, then Order history. Find the Vsco charge and tap Report a problem. Google allows refunds within 48 hours of purchase for most apps.
• Stripe (web): Contact Vsco support, and they'll escalate to Stripe on your behalf. Stripe typically doesn't refund subscription charges, but they will investigate billing errors.

Pro tip: If you're unhappy with a subscription because of a trial that converted to paid without clear notice, that may fall under South African consumer protection law. Stopee recommends keeping a record of all communications from Vsco or the app store regarding your subscription terms.

Your consumer rights in south africa

The Consumer Protection Act (CPA) of South Africa gives you important rights when cancelling digital services.

Key protections that apply to vsco

Under the CPA, any company offering goods or services must provide clear, accurate information about pricing, billing cycles, and cancellation terms before you pay. If Vsco's terms were unclear or misleading, or if you were not warned about auto-renewal, you may have grounds to dispute a charge.

Additionally, if you subscribed during a free trial and were charged without explicit consent, that may violate the CPA's requirements for informed consent.

Escalation if vsco or the app store refuses to help

If Vsco or Apple, Google, or Stripe refuses to process your cancellation or reverse a charge, contact the National Consumer Commission (NCC) in South Africa. Stopee strongly advises documenting all communication attempts with the company before escalating to the NCC.

The NCC handles consumer complaints and can pressure companies to comply with the CPA. Their contact details are available on the official NCC website.

Common mistakes when cancelling vsco

Cancelling a subscription can feel confusing, and it's easy to make a step that leaves you still paying. Here's what we've seen go wrong most often.

Deleting the app instead of cancelling the subscription

This is the number one mistake. You delete Vsco from your phone, think you've cancelled, and then a month later your bank statement shows another charge. Deleting the app does nothing to stop billing. You must actively cancel through the app store or Stripe, every single time.

Assuming your account deletion cancels the subscription

If you delete your Vsco account, your subscription may still renew. Some users discover they deleted their account but continued being charged because the subscription was tied to their payment method, not their account. Always cancel the subscription first, then delete the account if you wish.

Forgetting to cancel a second subscription

If you switched from iPhone to Android, or from app store to web, you may have two active Vsco subscriptions. You need to cancel each one separately. Check all three platforms: Apple, Google Play, and Stripe.

Missing the confirmation

You tap cancel and assume it's done, but you don't wait for the confirmation screen or check your email. A week later, you're uncertain whether it actually cancelled. Always screenshot your confirmation and verify by checking the store a few days later.

Pro tip: Stopee recommends setting a calendar reminder to verify cancellation five days after you initiate it. Log back into the app store and confirm the subscription no longer appears in your active list.

Cancellation checklist before you start

Use this quick checklist to ensure you're cancelling the right way.

Summary and next steps

Cancelling your Vsco subscription is straightforward once you know which platform to use. The key is remembering that you cancel through Apple, Google Play, or Stripe, never through the Vsco app itself.

You'll retain access to premium features until the end of your current billing cycle, your data stays safe, and auto-renewal stops the moment you cancel. If you're unhappy with a charge or billing issue, Stopee advises contacting the original platform first, then the National Consumer Commission if the platform doesn't help.

Stopee has helped thousands of consumers cancel subscriptions cleanly, avoid unwanted charges, and understand their rights when dealing with app-store billing. If you run into any trouble during your cancellation or have questions about your consumer rights, Stopee's resources and guides are available to support you every step of the way.