Manage Windy

How to cancel your windy subscription in south africa (14-day refund rights explained)

What is windy and why you might want to cancel

Windy is a subscription-based weather app and website trusted by hobbyists and professional meteorologists across South Africa and globally. It delivers real-time wind models, precipitation forecasts, interactive weather maps, and detailed layered data through iOS, Android, and web access.

The free version shows basic forecasts, but Windy Pro unlocks advanced features: extended forecast horizons, premium map layers, high-resolution radar, and removal of app limitations. You pay via your app store or Windy's web account.

If you've trialled Windy Pro and decided it's not for you, or if the subscription no longer fits your needs, cancelling is straightforward-and South African consumer law protects you with a 14-day cooling-off period. This guide from Stopee walks you through every cancellation method, refund rights, and potential pitfalls.

Where windy operates and how you access it

You can use Windy on three platforms: the iOS App Store, Google Play Store (Android), and directly via Windy.com or account.windy.com on the web. Each platform has its own cancellation process, handled either by Apple, Google, or Windy directly.

Subscriptions are typically billed monthly or annually. Your renewal date and subscription status are viewable in your app store account or Windy's web account settings.

South africa's consumer protection rights for windy cancellations

Before you cancel, know your legal standing-it matters when negotiating refunds.

Your 14-day cooling-off right under south african law

Windy's Terms of Use explicitly honour South Africa's Consumer Protection Act (CPA), which grants you a 14-day withdrawal right from the purchase date. Within this window, you can cancel and claim a refund for any unused portion, calculated pro-rata from your cancellation date.

This right applies whether you bought via an app store or directly from Windy. If Windy or the platform refuses a refund within 14 days, you have grounds to escalate to the National Consumer Commission (NCC) or your provincial consumer protection authority.

After 14 days: your limited protections

Once the 14-day period expires, Windy is not obligated to refund, except in these cases:

• The service is materially defective or broken (e.g., the app crashes on launch).
• The forecast data or features do not match Windy's description.
• You discover fraudulent or unauthorised charges.

After 14 days, your best leverage is demonstrating a defect or misrepresentation. If Windy refuses, contact the NCC or your local consumer authority to lodge a formal complaint.

How to cancel windy on each platform

Your cancellation steps depend on where you bought your subscription-Apple, Google, or Windy direct.

Cancel windy on android (Google play)

Google Play handles Android subscriptions, so you manage cancellation through your Google account, not Windy directly.

1. Open the Google Play Store app on your Android phone or tablet.
2. Tap your profile icon (top right), then select "Manage your Google Account."
3. Tap the "Payments & subscriptions" tab at the top.
4. Select "Subscriptions."
5. Find and tap "Windy.app" from the list.
6. Tap "Cancel subscription" and confirm the cancellation on screen.
7. Google disables auto-renewal immediately; your access continues until the end of your current billing cycle.

Pro tip: Take a screenshot of the cancellation confirmation page. If Google Play charges you again, you'll have proof of cancellation to show when requesting a refund.

Warning: Do not uninstall the app before cancelling-that does not stop billing. You must cancel the subscription itself.

Cancel windy on iOS (Apple app store)

Apple manages all iOS subscriptions through the App Store system. Windy cannot cancel your subscription directly-Apple handles it entirely.

1. Open Settings on your iPhone or iPad.
2. Tap your name at the top, then select "Subscriptions."
3. Find "Windy" or "Windy.app" in the list.
4. Tap "Windy" and select "Cancel Subscription."
5. Choose your reason (optional) and confirm cancellation.
6. Apple immediately stops auto-renewal; you keep access until your billing period ends.

If you need a refund after cancellation, you must request it from Apple directly through Settings > [Your name] > Subscriptions > "Report a Problem" or visit Report a Problem on Apple's website. Stopee recommends keeping your transaction receipt-Apple's refund team will ask for it.

Pro tip: If Apple denies your refund within 14 days, appeal directly to Apple Support chat or email. Reference South Africa's Consumer Protection Act and your cooling-off right in your message.

Cancel windy on the web (direct account cancellation)

If you subscribed directly via Windy.com or account.windy.com (not through an app store), you cancel through your account settings.

1. Visit account.windy.com and log in with your email and password.
2. Navigate to "Account Settings" or "Subscription" (usually in a menu or dashboard area).
3. Look for "Manage Subscription," "Billing," or "Cancel Subscription."
4. If you see a cancellation button, click it and confirm.
5. If no cancellation option appears in your account, proceed to the next step.
6. Email Windy support at info@windy.com with your account email and request cancellation. Stopee advises sending this as a formal email with "Cancellation Request" in the subject line.
7. Windy support will confirm cancellation within 48 hours. Save this confirmation email.

Pro tip: When emailing Windy, include your account details (email address and full name) and your subscription start date. This speeds up processing.

Warning: Some users report difficulty finding cancellation options on the web dashboard. Do not wait more than 3 days for a response-if Windy doesn't reply, escalate to the NCC with proof of your email attempt.

Refunds: what you're entitled to and how to claim

Refund eligibility hinges on timing and the platform. Stopee has helped thousands of consumers navigate these rules successfully.

Refunds within 14 days of purchase

You have an automatic right to a refund if you cancel within 14 days of your first charge. Windy will refund the pro-rata unused amount-meaning you pay only for the days you used the service.

Example: You buy an annual subscription for R299 on 1 January and cancel on 8 January (7 days in). Windy calculates: 7 days used ÷ 365 days = 1.9% used. You receive a refund of approximately R293.

To claim this refund:

• On Android: Request a refund through Google Play (Menu > Manage apps & device > Manage > Payments & subscriptions > Tap the subscription > Request refund). Google typically approves refunds within 48 hours if requested within 7-14 days of purchase.
• On iOS: Request through Settings > Subscriptions > Windy > "Report a Problem," or visit Apple's report a problem page. Apple usually decides within 24-48 hours.
• On web (direct purchase): Email info@windy.com with your account email, subscription date, and reason for cancellation. Request a pro-rata refund and reference the Consumer Protection Act's 14-day cooling-off period. Windy typically responds within 3-5 working days.

Pro tip: Keep your original purchase receipt or a screenshot of your first charge. All platforms use this to verify your 14-day window.

Refunds after 14 days

Once 14 days pass, refunds are not guaranteed. However, you can still pursue one if:

• Windy's service is faulty (app crashes, data is inaccurate or missing, features don't work as advertised).
• You can prove the service does not match its description or Windy's terms.
• The charge was unauthorised (e.g., you didn't approve it).

To claim a refund for a defective service after 14 days, contact Windy support with screenshots, dates, and a description of the problem. If they refuse, escalate to the NCC or your provincial consumer protection authority-Stopee recommends this step if you've provided clear evidence of a fault.

What happens after you cancel your windy subscription

Understanding what changes after cancellation helps you plan your weather monitoring around the transition.

Your access after cancellation

When you cancel, you keep full access to Windy Pro features until your current billing period ends. You do not lose access immediately.

Example: You cancel on 15 January but your renewal was due 28 January. You use Windy Pro until 28 January at no additional cost, then revert to the free version.

After the billing period expires, Windy automatically downgrades your account to the free version. The free tier includes basic forecasts and maps but removes the advanced layers and extended horizons you had with Pro.

Auto-renewal is disabled

Cancelling immediately stops auto-renewal, so you will not be charged on your next renewal date. This is one of the most important protections Stopee emphasises-do not assume a trial period or free month renews without charge; always cancel proactively.

If you see a charge after cancellation, your cancellation may not have gone through. Contact the platform (Google Play, Apple, or Windy) within 48 hours to dispute the charge and request an immediate refund.

Windy pricing and plan options in south africa

Knowing the subscription cost helps you evaluate refund amounts and decide if Pro is worth keeping.

Typical windy pro pricing (South african context)

Windy pricing appears in your local app store and is billed in ZAR. Monthly and annual plans are standard; prices vary slightly by platform and app store pricing policies.

Prices vary by platform (iOS App Store vs. Google Play) and may include local taxes. Check your app store listing for exact current pricing before purchasing or assessing refund eligibility.

Common mistakes that cost you refunds

Cancelling seems simple, but small oversights often prevent refunds or result in unintended recharges-Stopee's data shows these errors repeatedly.

Not cancelling within the 14-day window

Your refund right expires at midnight on day 14. If you cancel on day 15, you lose the automatic cooling-off refund. Set a reminder on your phone if you're unsure when your 14 days end.

Cancelling the app instead of the subscription

Uninstalling Windy does not cancel your subscription. Your app store account still renews. You must cancel the subscription itself through Google Play, Apple, or Windy's account settings. This is the single most common reason for surprise charges.

Assuming the platform cancelled instead of verifying

After you tap "Cancel subscription," always check your account or email for a confirmation. If you don't receive confirmation within 24 hours, contact the platform again. Stopee recommends taking a screenshot of the cancellation screen as proof.

Not requesting a refund separately

Cancellation and refunds are separate processes. Cancelling stops future charges but does not automatically reverse the current charge. You must request a refund separately through your platform's refund process (Google Play's "Request refund," Apple's "Report a Problem," or Windy's support email).

Missing the 48-hour refund window on app store purchases

Google Play and Apple have shorter refund windows than Windy's 14-day policy. Google Play allows refund requests up to 48 hours after purchase; Apple up to 90 days, but approval is faster within 14 days. Request refunds promptly if you're within the app store's window.

Your cancellation checklist for windy

Use this checklist to ensure your cancellation is complete and you claim any refund you're entitled to.

Contact details and further help for windy cancellation

If you encounter obstacles, these contacts and resources will help you escalate beyond standard cancellation steps.

Windy support and account management

Windy support email: info@windy.com

Windy account and billing: account.windy.com (log in to view subscription status and attempt web cancellation)

Windy Terms of Use and refund policy: account.windy.com/agreements/windy-terms-of-use

When contacting Windy, include your account email, subscription start date, and reason for cancellation. Stopee advises sending formal cancellation requests with "Cancellation Request" in the subject line to ensure staff prioritise it.

Platform support and refund appeals

Google Play refund requests: Google Play Store app > Menu > Manage apps & device > Manage > [Tap subscription] > Request refund. For appeals, visit support.google.com/googleplay.

Apple App Store refund requests: Settings > [Your name] > Subscriptions > [Windy] > Report a Problem. For appeals, contact Apple Support at support.apple.com or reply-to Apple's refund denial email.

South african consumer protection authorities

If Windy or the app store refuses your legitimate refund claim, escalate to:

• National Consumer Commission (NCC): complaints.ncc.org.za or (012) 428 8000. The NCC handles cross-border and platform disputes.
• Your provincial consumer protection office: Search "consumer protection [your province]" for local authority contact details. They investigate local and regional complaints.

When filing a complaint, include your purchase proof, cancellation confirmation, refund request, and Windy's or the platform's response. Stopee recommends including a copy of Windy's Terms of Use highlighting the 14-day cooling-off clause to strengthen your case.

Additional resources and support

Stopee has helped thousands of consumers cancel subscriptions and recover refunds. Visit stopee.com for guides on cancelling other apps and subscriptions, detailed refund templates, and real customer experiences. Stopee's free tools and community forums also cover disputed charges, subscription traps, and your rights under South African consumer law.

Summary: take control of your windy subscription today

Cancelling Windy is straightforward if you follow the right steps on your platform, act within the 14-day refund window, and keep proof of your actions. South African consumer law backs you with a cooling-off right-use it.

Whether you're cancelling because the free tier is sufficient, the cost doesn't justify the features, or you've simply found a better alternative, you have clear paths to cancel without penalty and claim refunds you're entitled to. Remember: cancelling the app is not enough; you must cancel the subscription itself through your payment platform or Windy's account settings.

If you hit resistance or believe you've been wrongly denied a refund, escalate to Google Play, Apple, or the National Consumer Commission. Stopee has helped thousands of consumers navigate exactly these disputes and emerge with successful refunds. Visit stopee.com today to explore more cancellation guides, refund templates, and community support for your subscription management journey.