Manage Youcam Makeup

How to cancel YouCam makeup in south africa: your complete guide

What YouCam makeup is and why you might want to cancel

YouCam Makeup is a beauty application built by Perfect Corp that combines augmented reality (AR) makeup try-ons, skin analysis tools and photo editing features into one mobile or web experience. You can experiment with virtual cosmetics, save your favourite looks and access premium features through paid subscriptions. The app operates across iOS, Android and web platforms, and your subscription method determines how you cancel.

Whether you've found a better alternative, no longer use the app or simply want to stop recurring charges, Stopee understands that cancellation should be straightforward. This guide walks you through every cancellation method available to South African users and protects you from common billing traps.

When cancellation makes sense

You may want to cancel if you're not using premium features regularly, prefer competitor apps, or you've discovered that the subscription costs outweigh the value you receive. Cancellation is especially important if you're being charged without realising it, which happens to many users who subscribe via app stores and forget about automatic renewals.

Your cancellation rights under south african consumer law

South Africa's Consumer Protection Act (CPA) gives you strong rights when dealing with subscriptions and digital services. Understanding these rights means you can escalate your cancellation request confidently if Perfect Corp refuses or delays your request.

What the consumer protection act means for you

The CPA requires that suppliers like Perfect Corp provide clear information about subscription terms, renewal dates and cancellation methods before you purchase. If YouCam Makeup's cancellation process is hidden, unclear or deliberately difficult to access, this violates your consumer rights.

You have the right to cancel a subscription within 40 days of purchase if you change your mind, provided the service hasn't been fully delivered. After 40 days, you can still cancel, but Perfect Corp can only charge you for the service you've already received (pro-rata cancellation). Additionally, the National Consumer Commission (NCC) accepts complaints from consumers who believe their rights have been breached, and Stopee recommends keeping all correspondence as evidence if you need to escalate.

Where to escalate if perfect corp refuses

If Perfect Corp denies your cancellation request or ignores your written notice, you can lodge a complaint with the National Consumer Commission (NCC). The NCC investigates non-compliance with the CPA and can order refunds or penalties. Document every attempt to cancel (screenshots, emails, dates and times) and reference the CPA when you contact support.

How to cancel YouCam makeup on iOS

Cancelling your YouCam Makeup subscription on iPhone requires you to manage the subscription through Apple's App Store, not directly with Perfect Corp.

Step-by-step iOS cancellation

1. Open the Settings app on your iPhone.
   • Look for the gear icon on your home screen and tap it.
2. Tap your Apple ID name or profile picture at the top of Settings.
   • This opens your Apple account menu.
3. Select Subscriptions from the menu.
   • You'll see all active subscriptions linked to your Apple ID.
4. Find YouCam Makeup in the list and tap it.
   • The app may be listed under its full name or as "YouCam" depending on your iOS version.
5. Tap Cancel Subscription.
   • Apple will ask you to confirm; you may see a retention offer from Perfect Corp.
6. Confirm cancellation by tapping the red Cancel Subscription button.
   • You'll receive an immediate on-screen confirmation.

Pro tip: Apple sends a cancellation confirmation email to your registered Apple ID address within minutes. Save this email as proof of cancellation. You retain access to premium features until your current billing cycle ends, which Apple clearly states on the confirmation screen.

Warning: If you delete the YouCam app from your phone, the subscription does not automatically cancel. You must follow the steps above to stop future charges.

How to cancel YouCam makeup on android

Android users manage YouCam subscriptions through Google Play, not directly with Perfect Corp, similar to the iOS process.

Step-by-step android cancellation

1. Open the Google Play Store app on your Android device.
   • Tap the icon that looks like a colourful triangle.
2. Tap your profile icon in the top right corner.
   • This is usually a circular image or initial.
3. Select Payments and subscriptions.
   • You'll see a list of your active Google Play services.
4. Tap Subscriptions to view all active subscriptions.
   • Your subscriptions appear in chronological order.
5. Find YouCam Makeup and tap it.
   • The subscription card shows your renewal date and billing amount.
6. Tap Cancel subscription.
   • Google Play asks for confirmation and may show a discount offer.
7. Confirm by tapping Cancel subscription again.
   • You'll see "Subscription cancelled" on screen.

Pro tip: Google Play sends a cancellation confirmation to your registered Gmail address. Stopee advises checking your email (including spam folders) within 30 minutes to confirm receipt.

Warning: Uninstalling the app does not cancel the subscription; charges will continue until you follow these steps in Google Play.

How to cancel YouCam makeup on the web

If you purchased or renewed your subscription directly through Perfect Corp's website (rather than via Apple or Google), you must cancel directly with Perfect Corp.

Step-by-step web cancellation

1. Visit the YouCam Makeup website and log in with your registered email and password.
   • Go to perfectcorp.com or the YouCam app's official web portal.
2. Navigate to your Account or Profile settings.
   • Look for a menu option labelled "Account", "My Account" or your user profile icon.
3. Find the Subscription or Billing section.
   • This section displays your current plan, renewal date and payment method.
4. Look for a Cancel Subscription, Manage Subscription or Edit Subscription link.
   • Click this link; it may require you to enter your password again for security.
5. Select your cancellation reason from the dropdown menu (if prompted).
   • Perfect Corp may ask why you're cancelling; your answer is optional but helps them improve the service.
6. Click Confirm Cancellation to complete the process.
   • You'll see a final confirmation message on screen and receive a confirmation email.

Pro tip: Screenshot your confirmation screen before closing the browser. Stopee recommends saving the confirmation email in a dedicated folder for your records.

What to do if the online cancel button doesn't work

If the in-account cancellation option fails or doesn't appear, contact Perfect Corp support directly by email. Reference your subscription ID (visible in your account billing section) and request written confirmation of your cancellation. Under the Consumer Protection Act, Perfect Corp must respond to your cancellation request within a reasonable timeframe, typically 5 to 10 business days.

If you purchased via web and Perfect Corp does not respond or refuses to cancel, Stopee advises emailing their support team with a formal written cancellation notice, citing your subscription start date and billing cycle. Keep a copy of all correspondence for potential escalation to the National Consumer Commission.

What happens to your access and data after cancellation

Cancelling your YouCam Makeup subscription triggers specific changes to your account and access level that you should understand.

Your ongoing access to the app

You retain access to premium features until the end of your current billing period, even after you cancel. For example, if you cancel on the 15th of the month but your renewal date is the 28th, you keep full premium access until the 28th. On that date, your access downgrades to the free tier, and you can no longer use advanced features like AR makeup try-ons with premium cosmetics or full skin analysis.

Stopee recommends taking screenshots of your favourite looks or settings before your access ends, as the free version may not preserve all premium features.

Your account data and stored looks

Cancellation does not delete your account or your saved makeup looks, photos and skin analysis data. Your account remains active, and you can log in to your free tier account at any time. If you want to permanently delete your account and all associated data, you must contact Perfect Corp support separately and request account deletion. Data deletion typically takes 5 to 30 days to complete.

Refund eligibility and how to request one

Your refund eligibility depends entirely on where you purchased your subscription and how long ago you bought it.

Refunds for web purchases (direct with perfect corp)

Perfect Corp's Terms of Service state that you may request a refund for web purchases (Plus or Pro plans) within 7 days of purchase. Refunds are processed pro-rata (meaning you're charged only for the days you used the service, minus any transaction fees). Perfect Corp typically processes refunds within 60 days, though the actual timeline depends on your bank.

After 7 days, Perfect Corp's Terms indicate that web purchases are non-refundable. However, South Africa's Consumer Protection Act overrides this: you have a 40-day cancellation window for any service, and Perfect Corp must refund you on a pro-rata basis if you cancel within that period. If Perfect Corp refuses a refund and you're within 40 days, Stopee advises referencing the CPA in your request and escalating to the NCC if needed.

Refunds for app store purchases

Perfect Corp does not issue refunds for subscriptions purchased through Apple's App Store. Instead, you must request a refund directly from Apple. Open the App Store, go to your account settings, find your purchase history, locate the YouCam Makeup charge and request a refund. Apple typically approves refunds if requested within 14 to 30 days of purchase, depending on the reason you provide.

Refunds for google play purchases

Similarly, Perfect Corp does not process refunds for Google Play subscriptions. Request your refund through Google Play: open the Play Store, tap your profile, select Payments and subscriptions, find YouCam Makeup, tap the purchase, and select Request refund. Google typically approves refunds within the first 48 hours of purchase, though you can request one up to 15 days after purchase if you argue the app did not match its description.

Pro tip: Document the specific reason you're requesting a refund (e.g., "App crashes on my device" or "Subscription renewed without my consent"). App stores and Perfect Corp are more likely to approve refunds when you provide a clear reason.

YouCam makeup pricing and plan options

YouCam Makeup offers tiered subscriptions, though pricing varies by region and currency.

Subscription tiers and typical costs

Note: Pricing is approximate and may vary based on promotions, app store currency conversion and region. Check the YouCam app or website directly for your current pricing in South African Rand.

Finding the current price for your region

Open the YouCam Makeup app and navigate to the Subscription or Pricing section within the app. Alternatively, visit the official YouCam or Perfect Corp website to see pricing specific to South Africa. Stopee advises comparing the monthly cost against annual plans, as annual subscriptions often offer 20 to 30 percent savings.

Common cancellation mistakes and how to avoid them

Cancelling a subscription sounds simple, but many users make mistakes that delay their cancellation or leave them vulnerable to continued charges.

Deleting the app instead of cancelling the subscription

The most common mistake is uninstalling YouCam Makeup from your phone and assuming the subscription ends. The app and the subscription are separate; deleting the app does not cancel your subscription. You will continue to be charged until you specifically cancel through your app store or Perfect Corp's website. Always cancel the subscription first, then delete the app if you wish.

Not saving cancellation confirmations

You should always screenshot and save your cancellation confirmation email. Without proof, if Perfect Corp or your app store claims they never received your cancellation request, you have no evidence to dispute a surprise charge. Stopee recommends creating a folder in your email labelled "Subscriptions" and keeping all confirmations there for at least one year.

Cancelling through the wrong platform

If you subscribed via Apple, cancelling through Google Play will not work, and vice versa. Verify where you originally subscribed by checking your email receipt or your bank statement. The merchant name on your statement tells you whether Apple (shown as "Apple Inc."), Google (shown as "Google Play"), or Perfect Corp charged you. Cancel through the same platform.

Missing the refund window

Refund windows are strict: 7 days for Perfect Corp web purchases, 14 to 30 days for Apple, and up to 15 days for Google Play. Once these windows close, refunds are much harder to obtain. If you think you qualify for a refund, submit your request immediately rather than waiting. Stopee advises requesting a refund the same day you cancel if you're within the eligible period.

Your cancellation checklist

Use this checklist to ensure your cancellation is complete and protected.

Comparing YouCam makeup with alternatives

If you're cancelling because you've found a better app, this comparison may help confirm your decision.

Stopee knows that cancelling one app doesn't mean you stop exploring beauty technology. If you've found a better fit, cancelling YouCam is the first step toward using an app that serves you better.

How to contact perfect corp for support

If your cancellation fails, you need a refund, or you want to request account deletion, contact Perfect Corp directly.

Perfect corp contact information

Email: You can typically reach Perfect Corp customer support through the "Help" or "Contact Us" section within the YouCam Makeup app or on their website.

Mailing address (for legal correspondence and formal complaints):

Perfect Corp (Perfect Mobile Corp)
New Taipei City, Taiwan
(Address derived from trademark registry and used for legal and cancellation matters)

Alternative support location:
Perfect Corp also maintains operations in San Jose, California, USA, listed in some customer support channels.

Pro tip: When emailing Perfect Corp about cancellation, include your subscription ID, the email address associated with your YouCam account, your payment method, and your original subscription date. Send your email from the address linked to your account. Request a response within 7 days and keep a copy of your message.

Your next step: take control and cancel with confidence

Cancelling YouCam Makeup is straightforward when you know where your subscription lives and which steps to follow. Whether you subscribed via Apple, Google or Perfect Corp's website, you now have a clear path to cancellation. Save your confirmations, verify that charges stop, and escalate to the National Consumer Commission if Perfect Corp refuses your request-your consumer rights protect you under South African law.

Stopee has helped thousands of consumers cancel unwanted subscriptions and recover wrongful charges by providing clear guidance and consumer law context. If you encounter resistance from Perfect Corp or your app store, Stopee's detailed guides and escalation paths ensure you know exactly what to do next. Your subscription works for you, not the other way around-cancel today and reclaim control of your billing.