Manage Funimation

How to cancel funimation in south africa after the crunchyroll merger

What happened to funimation and why you might want to cancel

Funimation was once a standalone anime streaming service loved by fans across South Africa, but on April 2, 2024, the service officially shut down and merged into Crunchyroll. If you still have a legacy Funimation account, you're now part of the Crunchyroll ecosystem, though your billing and access may still route through older systems. Understanding this transition is the first step to cancelling smoothly.

The funimation to crunchyroll transition

Funimation no longer operates as an independent streaming platform in South Africa. Your anime library, account history, and payment details have been transferred or linked to Crunchyroll's infrastructure. This merger means your cancellation request must now follow Crunchyroll's support channels, even if your legacy account still shows a Funimation label.

Why cancel after the merger

You might cancel because you prefer a different streaming service, want to pause spending, or simply no longer watch anime content. Others cancel because they're unhappy with pricing changes post-merger or prefer Crunchyroll's standalone service. Whatever your reason, Stopee is here to walk you through the exact process so you avoid being charged after you've decided to leave.

Your consumer rights in south africa under the consumer protection act

South African law protects you as a digital subscriber, and you need to know these rights before you cancel.

What the consumer protection act guarantees

The Consumer Protection Act (CPA) requires that Crunchyroll and any billing intermediary (Apple, Google Play, PayPal) provide you with clear, accessible cancellation terms. You have the right to cancel a subscription without penalty, provided you follow the correct process. The CPA also mandates that the company inform you of cancellation policies upfront, in plain language.

Importantly, you cannot be forced to accept automatic renewal without explicit consent. If Crunchyroll or a third-party platform continues charging you after cancellation, you have grounds to dispute the charge and demand a refund through your bank or the payment provider.

Your escalation pathway if the company refuses to cancel

If Crunchyroll support ignores your cancellation request or continues billing you after you've cancelled, your first step is to contact your payment provider (your bank, Apple, Google, or PayPal) and file a chargeback or dispute. Document everything: your cancellation date, support tickets, and billing records.

If that fails, you can lodge a formal complaint with the National Consumer Commission (NCC), South Africa's official consumer protection authority. The NCC has power to investigate and compel companies to refund you. Stopee recommends keeping all evidence in one folder: screenshots, emails, billing statements, and support transcripts.

How to cancel funimation via different payment methods

Your cancellation process depends on how you paid for Funimation, so identify your payment method first before you begin.

Cancel if you subscribed via apple (iPhone or iPad)

Apple manages your subscription, not Funimation or Crunchyroll directly. You must cancel through Apple's ecosystem.

1. Open the App Store on your iPhone or iPad.
   • Tap your profile icon in the top right corner.
   • Select Subscriptions.
2. Find the Funimation or Crunchyroll subscription in your active list.
   • Look for the anime icon or service name.
3. Tap the subscription and select Cancel Subscription.
   • Apple will ask you to confirm; tap again to proceed.
   • You'll see a cancellation confirmation screen.
4. Verify your cancellation by returning to Subscriptions; the service should now show as Expired or Cancelled.
   • Keep a screenshot of this confirmation.

Warning: You cannot cancel a subscription through the Crunchyroll or Funimation website if you paid via Apple. Apple controls the cancellation, so the website method will not work.

Pro tip: You retain access to all anime until the end of your current billing period. Cancellation stops renewal only; Apple will not refund unused time unless you meet their specific refund criteria (usually within 14 days of purchase).

Cancel if you subscribed via google play (Android)

Like Apple, Google Play holds your subscription. You cancel through Google's system, not Crunchyroll's website.

1. Open the Google Play Store app on your Android device.
   • Tap your profile icon in the top right.
2. Select Payments and subscriptions, then Subscriptions.
   • You'll see all active subscriptions.
3. Tap the Funimation or Crunchyroll subscription.
   • Look for the anime streaming service icon.
4. Tap Cancel subscription.
   • Google Play will ask you to confirm your decision and may offer to keep you subscribed at a lower rate; ignore this unless you want to stay.
5. You'll see a cancellation confirmation with your final access date.
   • Screenshot this for your records.

Pro tip: Google Play typically allows you to request a refund if you cancel within 48 hours of purchase. If you cancel mid-cycle, you won't receive a refund for unused days, but your renewal will stop.

Cancel if you subscribed directly via the crunchyroll or funimation website

If you signed up on the website using a credit card or debit card (not Apple or Google), you cancel directly through your account.

1. Go to the Crunchyroll website (crunchyroll.com) or your legacy Funimation account page.
   • Funimation addresses now forward to Crunchyroll support.
2. Log in with your email and password.
   • If you've forgotten your password, click Forgot password and follow the email reset link.
3. Click your profile icon (usually top right) and select Account Settings.
   • You may see Account or Profile; both options work.
4. Navigate to Billing or Subscription (the exact label varies).
   • You'll see your active plan, renewal date, and payment method.
5. Click Cancel subscription or Manage subscription, then select the cancel option.
   • Crunchyroll or Funimation support may ask you why you're leaving; this is optional feedback.
6. Confirm the cancellation.
   • You'll receive an email confirmation; save this.

Warning: If your legacy Funimation billing information is still tied to the old Funimation infrastructure, contact Crunchyroll Support directly via email or live chat to cancel. The merger created some edge cases where older accounts don't sync perfectly with the Crunchyroll dashboard. Stopee recommends verifying your billing status before attempting to cancel if your account is older than April 2024.

Cancel if you subscribed via PayPal

PayPal holds the subscription on their end. You can cancel either through Crunchyroll's website or directly from PayPal.

1. Log in to your PayPal account at paypal.com.
   • Click Settings (gear icon).
2. Select Payments, then Manage automatic payments.
   • You'll see all subscriptions linked to your PayPal account.
3. Find Crunchyroll or Funimation in the list.
   • Click on it to view the agreement.
4. Click Cancel.
   • PayPal will confirm immediately.

Alternatively, cancel through the Crunchyroll website (steps listed above under direct website cancellation) if you prefer to do so there. Both paths work equally well.

What happens immediately after you cancel

Cancellation is not the end of your story; understanding what follows helps you avoid confusion and unwanted charges.

Access and viewing after cancellation

You retain full access to all anime content, your watch history, and your library until your current billing period ends. If you paid for a monthly subscription and cancel on the 15th of the month, you can still watch until the end of that month. This grace period is standard across all platforms and applies whether you cancelled via Apple, Google, direct website, or PayPal.

After your billing period expires, you lose access to all premium content. Any lists, ratings, or watch history remain stored in your account indefinitely (unless you delete the account manually), but you cannot stream until you resubscribe.

Your account and data after cancellation

Your Crunchyroll or Funimation account remains active even after cancellation. Your email, profile, watch history, and viewing preferences are preserved. You can reactivate your subscription at any time by logging back in and paying again; the service will restore your previous settings instantly.

If you want to fully delete your account and erase all personal data, you must request this separately through Crunchyroll support. Account deletion is permanent and cannot be reversed, so only do this if you're certain you won't return. Stopee advises keeping your account intact if you think you might resubscribe later, even for a trial.

Will you receive a refund after cancelling

Refunds are rarely automatic, but you have options depending on when you cancel and how you paid.

Standard refund policy for mid-cycle cancellations

Crunchyroll and the legacy Funimation service do not provide pro-rata refunds when you cancel mid-cycle. This means if you pay ZAR49 for a monthly subscription and cancel 14 days in, you won't receive ZAR25 back for the unused fortnight. Your payment covers access for the entire billing period, regardless of when you cancel.

The only exception is if you cancel within the first 14 days of your initial subscription (your first purchase ever). Most digital services, including Crunchyroll, honor a 14-day money-back guarantee for new subscribers. After that window, refunds are at the company's discretion.

Refunds for apple, google play, and PayPal subscribers

If you paid through Apple, Google Play, or PayPal, you cannot request a refund directly from Crunchyroll. You must contact the payment platform:

• Apple: Open the App Store, go to Subscriptions, tap the expired subscription, and click Report an issue. Apple reviews your case within 48 hours.
• Google Play: Open Google Play Store, tap your profile, select Payments and subscriptions, find the subscription, and tap Report a problem.
• PayPal: Log in to PayPal, find the transaction, and click Resolution Centre to dispute the charge if Crunchyroll won't refund you.

Refunds after the april 2024 merger

When Funimation merged into Crunchyroll in April 2024, some subscribers who had paid for annual plans upfront were eligible for refunds if they disagreed with the new pricing or terms. These refunds were handled case-by-case through Crunchyroll support. If you fall into this category and have not yet received a refund, contact Crunchyroll support directly with proof of your original Funimation payment and explain your situation. Stopee advises including a screenshot of your billing history and the date of the merger.

If crunchyroll keeps charging you after cancellation

Occasionally, billing systems fail and charge you after you've cancelled. This is frustrating but recoverable. First, verify that you actually cancelled by checking your account dashboard. If you cancelled successfully but were still charged, contact Crunchyroll support immediately with your cancellation confirmation email and the unwanted charge receipt. Request a manual refund for the erroneous charge.

If support refuses or ignores you, dispute the charge directly with your bank or payment provider. South African consumer law supports you here; the CPA requires that companies honour cancellations, and your bank can reverse fraudulent or unwanted recurring charges within 90 days. Stopee recommends filing a dispute as soon as you notice the charge, before the 90-day window closes.

Funimation and crunchyroll pricing in south africa

Understanding the current price structure helps you decide whether to cancel or switch to a cheaper tier.

Pricing table for crunchyroll plans (post-merger)

Funimation no longer publishes standalone pricing in South Africa. If you hold a legacy Funimation account, your renewal will convert to one of the Crunchyroll plans above at the merger rate. Pro tip: If you prefer ads and want to save money, downgrade to the Fan plan (R39/month) instead of cancelling entirely. Stopee often finds that users cancel when a downgrade was all they needed.

Common mistakes to avoid when cancelling funimation

Cancelling a streaming subscription can feel simple, but small errors cost you money and create headaches. Let's look at what typically goes wrong.

Forgetting to cancel before auto-renewal

The biggest mistake is procrastinating. Many users intend to cancel but delay, and their account renews automatically. You're then charged for another month (or year) of service you don't want. Your solution: cancel as soon as you decide you're leaving, even if you have 20 days left in your cycle. You'll still retain access until your period ends, so there's no downside to cancelling early.

Trying to cancel on the wrong platform

If you subscribed through Apple but you try to cancel on the Crunchyroll website, your cancellation won't work. The website will show no subscription to cancel because Apple owns the billing. This sends you into a loop of confusion. Before you start, identify exactly how you paid: check your bank statement or email receipt to confirm whether it shows Apple, Google Play, PayPal, or Crunchyroll/Funimation as the merchant.

Not keeping cancellation confirmation

Always screenshot or save the cancellation confirmation email and any on-screen confirmation message. If a second charge appears and you have no proof you cancelled, Crunchyroll or the payment platform will assume you simply forgot and ignored renewal reminders. Documentation is your protection.

Assuming the account is deleted when it's only cancelled

Cancelling your subscription does not delete your account. Your profile, email, and viewing history remain in the system indefinitely. If you want your account fully erased, you must request this explicitly through a separate deletion process. Stopee recommends only deleting if you truly never plan to return; cancellation alone is cleaner if you might resubscribe.

Common complaints and solutions from south african users

Real customers in South Africa have experienced specific issues when cancelling Funimation post-merger. Here's what to watch for and how to fix it.

Legacy funimation accounts that won't sync to the crunchyroll dashboard

Some users who had Funimation accounts for years found that after the merger, their account didn't fully migrate to Crunchyroll's system. They log in and see no subscription or an error message. If this happens, contact Crunchyroll Support directly via live chat or email. Provide your Funimation email address, account creation date, and a screenshot of what you're seeing. Support will manually link your account and guide you to the cancellation page.

Billing continuing after cancellation

Several South African users reported being charged for Crunchyroll months after they cancelled. The cause is usually a delay in the payment processor's system updating Crunchyroll's records, or an error in which payment method was marked for cancellation. If this happens to you, confirm with Crunchyroll that your cancellation was processed, then file a dispute with your bank. Include your cancellation confirmation email as evidence.

Refund requests ignored by support

Crunchyroll support in South Africa operates 24/7 but can be slow. If you don't receive a response to a refund request within 7 days, escalate to Stopee's guide on filing a dispute with your payment provider or lodging a complaint with the National Consumer Commission. Don't wait passively; the 90-day dispute window is your deadline.

Checklist before you cancel

Use this quick checklist to ensure you're ready and won't regret your decision:

• Identify your payment method (Apple, Google Play, PayPal, or direct card/account).
• Screenshot your current subscription status and price.
• Download any anime lists or watch history you want to keep (if applicable).
• Note the exact date your current billing period ends.
• Decide whether you want to downgrade to a cheaper plan instead of cancelling.
• Log in to your account and navigate to the correct cancellation page for your payment method.
• Complete the cancellation and take a screenshot of the confirmation.
• Save the confirmation email Crunchyroll or Funimation sends you.
• Set a reminder to verify no charge appears on your next billing date.

Summary: how stopee helps you cancel funimation with confidence

Funimation no longer exists as a standalone service, but cancelling your legacy account or your current Crunchyroll subscription doesn't have to be confusing. You now know exactly which platform to use based on how you paid, what happens to your account and access after you cancel, and how to fight back if billing continues without your permission.

South African consumer law, the CPA, and payment platforms like Apple and PayPal all protect you. If Crunchyroll or a third-party processor refuses to honour your cancellation, you have a clear escalation path: dispute the charge with your bank, contact the National Consumer Commission, or use Stopee's resources to understand your rights fully.

Most importantly, cancel today if you've decided you're leaving. Don't let automatic renewal charge you another month. Stopee has helped thousands of consumers cancel streaming subscriptions, recover unwanted charges, and take back control of their digital spending. You deserve the same clarity and peace of mind.

Contact and cancellation support addresses

Crunchyroll Support (post-merger Funimation inquiries):

• Website: support.crunchyroll.com
• Email: support@crunchyroll.com
• Live Chat: Available via the Crunchyroll website 24/7

National Consumer Commission (escalation for billing disputes):

• Website: ncc.org.za
• Phone: +27 (0)10 392 9600
• Email: info@ncc.org.za

For payment platform disputes:

• Apple Support: support.apple.com/contact
• Google Play: support.google.com/googleplay
• PayPal Resolution Centre: paypal.com/resolutioncenter

Stopee remains your trusted guide through every cancellation. Whether you're cancelling Funimation, switching to another service, or simply taking a break, you now have the exact steps, legal backing, and troubleshooting knowledge you need to cancel with confidence and protect your wallet.