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Cancel Make: The Right Way
How to cancel make subscription and reclaim your cooking platform access
What is make and why you might want to cancel
Make is a subscription-based streaming platform focused on cooking shows, video recipes and lifestyle content designed for South African audiences. The service offers both free and paid tiers, with premium subscriptions unlocking exclusive video content, advanced recipe features and curated collections.
You might be considering cancellation if the content no longer matches your interests, you've found alternatives that suit your needs better, or you simply want to reduce your monthly expenses. Whatever your reason, Stopee is here to guide you through the process with clear, actionable steps.
Who should cancel make
Cancellation makes sense if you haven't used the platform in 30 days, if you're paying for features you don't actively use, or if the subscription cost doesn't align with your current budget. You should also cancel if you've discovered free alternatives like YouTube cooking channels or other local streaming services that better serve your lifestyle needs.
Who might want to keep make
Keep your subscription if you regularly watch Make content weekly, if you value the curated recipe collections and step-by-step video guides, or if the premium features genuinely save you time in meal planning. Retention makes sense when the cost-to-usage ratio works in your favour.
Your consumer rights under south african law
South Africa's Consumer Protection Act (No. 68 of 2008) gives you specific rights when cancelling digital subscriptions. Understanding these protections empowers you to stand firm if Make pushes back on your cancellation request.
Key protections you have
You have the right to cancel any subscription without penalty within 14 calendar days of purchase, provided you've used less than 50% of the service. This cooling-off period applies to most digital services, including Make subscriptions purchased directly via the web.
Additionally, if Make fails to deliver content as promised, automatically renews without clear consent, or misrepresents features in their terms, you can lodge a complaint with the National Consumer Commission (NCC) at complaints@thencc.org.za or call 0861 002 633.
When to escalate your cancellation
If Make refuses to process your cancellation after you've followed the correct steps, or if they continue charging after you've cancelled, document everything and report the company to the NCC. Keep records of cancellation confirmations, billing statements and all correspondence with Make's support team.
How to cancel make: step-by-step for each platform
The process differs depending on whether you subscribed directly via Make's website, through Apple's App Store or via Google Play. Follow the method that matches your original purchase.
Cancel via the make website
If you subscribed directly on make.com using your credit card or bank account, use this web-based cancellation method.
- Open a web browser and navigate to the Make website (make.com)
- Use a computer or mobile phone with internet access
- If you're on a mobile phone, you may need to request the desktop version of the site
- Log into your Make account using your registered email and password
- If you've forgotten your password, click "Forgot password?" and follow the reset email
- Check your spam folder if you don't receive the reset email within 2 minutes
- Navigate to your account Dashboard or Settings menu
- Look for a profile icon or gear icon in the top right corner
- Select "Account settings" or "Dashboard" from the dropdown menu
- Find the Subscription or Billing section
- Look for labels like "My subscription", "My plan" or "Billing"
- Click to expand this section and view your current plan details
- Click the "Cancel subscription" button
- This button appears next to your active plan name
- Do not click "Change plan" or "Upgrade" by mistake
- Confirm your cancellation on the popup window
- Make may ask why you're cancelling (this is optional feedback)
- Click "Confirm cancellation" to finalise the request
- Take a screenshot of your cancellation confirmation
- This confirmation page will show a cancellation date and reference number
- Save this image or forward the confirmation email to yourself
Pro tip: Stopee recommends cancelling at least 3 days before your next billing date. This buffer prevents accidental charges if Make's system processes renewals early.
Cancel via apple app store (iOS)
If you subscribed to Make through Apple's App Store on your iPhone or iPad, Apple handles your subscription and refunds directly.
- Open the Settings app on your iPhone or iPad
- Look for the grey gear icon on your home screen
- Tap it to open the system settings menu
- Scroll down and select "Subscriptions"
- This option appears near the top of the Settings menu
- You may need to scroll several times to find it
- Locate Make in your active subscriptions list
- This section shows all apps you're currently paying for
- Tap on Make to view your subscription details
- Tap "Cancel subscription"
- A confirmation message will appear asking if you're sure
- Confirm your cancellation by tapping the final "Confirm" button
- Verify cancellation with the on-screen message
- Your subscription will end at the next billing date
- Take a screenshot showing the cancellation confirmation
Warning: Apple does not automatically refund the current billing period. You can request a refund through Apple Support within 90 days of purchase, but approval is at Apple's discretion. Contact Apple Support at support.apple.com or use the Get Support app on your device.
Cancel via google play (Android)
If you subscribed to Make through Google Play on your Android phone or tablet, follow this process to cancel.
- Open the Google Play Store app on your Android device
- Look for the coloured "Play Store" icon (triangle shape)
- Tap it to launch the store application
- Tap your profile icon in the top right corner
- This is usually a circular icon showing your profile picture or initial
- A menu will drop down with several options
- Select "Payments and subscriptions"
- This option appears in the dropdown menu
- Tap to open your subscription management page
- Tap "Subscriptions"
- You'll see a list of all active subscriptions
- Find Make in this list and tap it
- Tap "Cancel subscription"
- Google Play will ask why you're cancelling (optional)
- Confirm the cancellation by tapping "Cancel subscription" again
- Save your cancellation confirmation
- Take a screenshot of the final confirmation screen
- Your subscription ends at your next billing date
Pro tip: Google Play allows refund requests within 48 hours of purchase for full refunds, and up to 90 days in limited circumstances. Visit support.google.com/googleplay to submit a refund request if you qualify.
What happens after you cancel make
Cancellation doesn't mean instant loss of access-understanding the transition period helps you plan ahead.
Your access timeline
After you click "Cancel subscription", your premium access continues until the end of your current billing cycle. If your billing cycle ends on the 28th and you cancel on the 15th, you retain full access to paid content until midnight on the 28th.
Once that date passes, your account automatically downgrades to Make's free tier, limiting you to basic content and free recipes only. No further charges appear on your bank statement or card, and Make stops all automatic renewals.
Your account and data
Your Make account, saved recipes, viewing history and personal settings remain accessible under the free plan. You don't lose your account; you simply lose access to premium features. If you resubscribe within 12 months, Make typically restores your previous settings and bookmarks.
No unused paid operations or credits carry over to the free plan. If you had premium access to exclusive features, those revert to standard versions upon downgrade.
Refund policy and how to request your money back
Refund eligibility depends on where you purchased and how long you've been subscribed. Stopee breaks down each scenario so you know exactly what to expect.
Direct web purchases (make.com)
Make's standard refund policy does not automatically refund the current billing period when you cancel. Stopping the next renewal is the primary benefit-your money for this month is typically non-refundable unless exceptional circumstances apply.
However, you may still request a refund if you can demonstrate that Make failed to deliver services as advertised, or if you're within the 14-day cooling-off period with minimal usage. Document your reason clearly before contacting support.
App store refund requests (Apple)
Apple manages refunds independently of Make. You have 90 days from purchase to request a refund through Apple Support, but approval depends on your usage and Apple's policies. Apple typically grants refunds for subscriptions cancelled within 48 hours of purchase, or in cases of duplicate charges.
To request: visit support.apple.com, select "Subscriptions and purchases", then "Request a refund". Provide your order number and reason. Apple usually responds within 24-48 hours.
Google play refund requests (Google)
Google Play allows refund requests within 48 hours of purchase with full approval odds. After 48 hours, refunds are discretionary but possible if you demonstrate a genuine issue (duplicate billing, accidental purchase, service failure).
To request: open Google Play Store, tap your profile icon, select "Manage your Google Account", go to the "Payments and subscriptions" tab, find Make, and tap "Report a problem". Google responds within 1-3 business days.
Make subscription pricing in south africa
Make's pricing structure may vary depending on your subscription tier and billing cycle. The following table outlines typical plan options and their approximate costs (where publicly available).
| Plan type | Billing cycle | Estimated cost (ZAR) | Best for |
|---|---|---|---|
| Free plan | No charge | R0 | Basic recipe access |
| Premium (monthly) | Monthly | Contact Make directly | Regular users |
| Premium (annual) | Annual | Contact Make directly | Cost-conscious subscribers |
| Family plan | Monthly or annual | Contact Make directly | Multiple household users |
Pro tip: Stopee recommends visiting make.com directly or contacting their support team for current ZAR pricing, as rates may change seasonally or based on promotional offers. Always compare the monthly cost against your usage frequency before committing to an annual plan.
Common mistakes when cancelling make
Many people accidentally delay their cancellation or create unnecessary complications-these errors are frustrating but entirely avoidable.
Mistake 1: cancelling via the wrong platform
If you subscribed via the App Store but cancel on the Make website, you'll block your web login but your iOS subscription continues-Apple still charges you monthly. Always cancel through the same platform where you originally paid. Check your credit card or bank statement to identify which platform processed your payment.
Mistake 2: cancelling too close to your billing date
If you cancel on the 27th and your billing date is the 28th, Make's system may process the renewal before registering your cancellation. Always cancel at least 3 days before your next billing date to avoid surprise charges. Keep a calendar reminder set for one week before each renewal.
Mistake 3: not saving your cancellation confirmation
If a dispute arises about whether you cancelled, your confirmation screenshot becomes your proof. Without it, Make's support team defaults to assuming you never completed the process. Save confirmation emails, take screenshots of confirmation pages, and photograph your bank statement showing the cancellation date.
Mistake 4: assuming your account is deleted
Cancellation only stops billing-it doesn't erase your account. If you later resubscribe, your old profile, bookmarks and watch history remain. If data privacy concerns you, contact Make Support to request account deletion after you cancel (though deletion may remove your access to any content you purchased).
Stopee's checklist: verify your cancellation today
Use this step-by-step checklist to confirm your cancellation is complete and to safeguard yourself against unexpected charges.
- Log into Make (web or app) and verify "Cancelled" or "Active until [date]" status appears next to your plan
- Screenshot or save your cancellation confirmation email with date and reference number
- Check your bank statement or credit card statement 3-5 days after cancellation to confirm no new charge appears
- Set a phone reminder for your final billing date to ensure access doesn't cut off unexpectedly
- If you subscribed via App Store or Google Play, verify cancellation within those apps (separate from the Make website)
- Keep all cancellation records for at least 12 months in case a dispute arises
- If charged after cancellation, contact Stopee or the NCC within 14 days of the erroneous transaction
Why stopee helps thousands cancel subscriptions every month
Cancelling digital services shouldn't require a manual, hidden steps or confusing language. Stopee exists to demystify the cancellation process across South Africa's most popular platforms, from streaming services to productivity tools.
We've guided consumers through Make cancellations, refund disputes and billing errors because we believe you deserve clarity, control and respect-not dark patterns designed to trap you into paying for content you no longer use.
Whether you're cancelling Make today or exploring your options with other services, Stopee provides step-by-step guidance, consumer law protection strategies and verified contact details to help you reclaim control of your subscriptions. Visit Stopee.com to explore guides for hundreds of other platforms, or contact our support team if you encounter resistance during your Make cancellation.
Contact make directly for support
If you need to escalate your cancellation, request a refund or report billing issues, contact Make's support team using the details below.
Make support channels
Make operates primarily through web-based support and in-app contact forms. Visit their official website to locate current contact details, as phone and email addresses may change. Many cancellation disputes resolve faster through email with your confirmation screenshots attached.
Keep records of all correspondence and allow 5-7 business days for responses. If Make fails to respond or refuses your cancellation, escalate to the National Consumer Commission at complaints@thencc.org.za or call 0861 002 633-Stopee has helped thousands of consumers navigate this route successfully when companies ignore reasonable cancellation requests.