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Cancel New Faith Network: Step-by-Step Guide
How to cancel new faith network in south africa: step-by-step guide and your rights
What is new faith network
New Faith Network is a faith-based streaming platform that delivers Christian films, series and documentaries to family audiences across the globe. You access the service through your web browser, mobile app or smart TV, depending on your device preference and availability in your region.
How the service works
You create an account on newfaithnetwork.com and log in to stream content on demand. The platform operates on a subscription model, meaning you pay a recurring monthly or annual fee to maintain access. Billing is managed either directly through New Faith Network's website or, if you subscribed via the Apple App Store or Google Play, through those platforms instead.
Content and accessibility
The service curates Christian programming as an alternative to mainstream streaming services. You can watch on web browsers, iOS and Android mobile apps, and certain smart TV platforms. Your account follows you across devices, so you can start watching on one device and continue on another.
Understanding your consumer rights in south africa
Before you cancel, it's important to know what protections South African consumer law gives you. The Consumer Protection Act, 2008 (CPA) outlines your rights as a subscriber and establishes rules that New Faith Network must follow when managing your subscription.
Your cancellation and cooling-off rights
Under South African consumer law, you have the right to cancel a distance contract (which includes online subscriptions) within 14 days of conclusion without penalty or cost, provided you have not yet begun to use the service substantially. This means if you sign up and change your mind within 14 days, you can demand a full refund.
New Faith Network offers a 14-day free trial period. If you cancel during this trial before any payment is charged, no subscription fee will be taken from you. This aligns with consumer protection standards and gives you a risk-free window to evaluate the service.
Refund claims and escalation
If you believe New Faith Network has charged you unfairly or failed to process a cancellation, you can escalate your complaint to the National Consumer Commission (NCC). Stopee recommends documenting all communication with the service provider before escalating, including screenshots of your account, payment records and cancellation attempts.
Your bank or card issuer is also a powerful ally. If New Faith Network continues charging after you cancel, you can dispute the transaction through your financial institution. Most South African banks will investigate and reverse unauthorised recurring charges within 30 to 60 days.
Primary cancellation methods
New Faith Network offers several ways to cancel, depending on how you subscribed and what device you prefer to use. The most straightforward path is through the website, though app store subscribers must cancel through Apple or Google instead.
Cancel through the new faith network website
The website is the direct and recommended method to cancel your subscription. You control the process entirely and receive immediate confirmation.
- Go to newfaithnetwork.com and sign in with your email and password.
- If you've forgotten your password, click "Forgot password?" and follow the reset link sent to your email.
- Navigate to your account settings.
- On mobile browsers, look for "Account" or a menu icon (three horizontal lines).
- On desktop, you'll typically find account settings in the top-right corner or in a profile menu.
- Select "Membership" (mobile) or "Subscription Plan" (desktop).
- This section shows your current plan, billing date and payment method.
- Click "Update" next to your active subscription.
- A dropdown menu will appear with options to modify or end your membership.
- Select "Cancel" to end your membership.
- You'll be asked to confirm your decision and may be offered alternatives like pausing your subscription.
- Confirm the cancellation.
- You'll receive an on-screen confirmation and a confirmation email within minutes.
- Save or screenshot this confirmation for your records.
Pro tip: Stopee advises you to cancel at least 2 to 3 days before your next billing date to ensure the system processes your request before the charge is applied. Billing dates vary, so check the exact date in your "Subscription Plan" section.
Cancel if you subscribed through apple app store
If you signed up via the App Store, you must manage your subscription through Apple's billing system, not through New Faith Network directly.
- Open the Settings app on your iPhone or iPad.
- On older devices, this is in your home screen. On newer devices, swipe down from the top-right corner and open Settings.
- Tap your name (Apple ID) at the top of the Settings screen.
- This opens your Apple account menu.
- Select "Subscriptions".
- You'll see all active subscriptions linked to your Apple ID.
- Find "New Faith Network" and tap it.
- If it doesn't appear, you may have cancelled already or the subscription is under a different Apple ID.
- Tap "Cancel Subscription".
- Apple may offer you a discount or trial extension; ignore these unless you want to stay subscribed.
- Confirm cancellation on the next screen.
- Your subscription will end at the next billing date. Apple will send you a confirmation email.
Warning: Do not delete the New Faith Network app from your phone; this does not cancel your subscription. You must use the Settings menu above.
Cancel if you subscribed through google play
Android users who subscribed through Google Play must cancel via the Google Play app or website.
- Open the Google Play app on your Android device.
- Tap your profile icon in the top-right corner.
- Select "Manage subscriptions".
- This shows all active subscriptions on your Google account.
- Tap "New Faith Network".
- Your subscription details and billing date will appear.
- Tap "Cancel subscription".
- Google will ask you to confirm and may offer a retention offer.
- Confirm your cancellation.
- Google Play will send you a cancellation confirmation email. Your subscription ends at the next billing date.
Pro tip: Stopee recommends screenshotting your cancellation confirmation from Google Play. This creates a clear record if any future charges appear on your account.
What happens after you cancel
Cancelling your subscription raises several questions about access, data and what you should do next. Here's exactly what to expect.
Your access to content
When you cancel, you retain access to New Faith Network content until the end of your current billing period. There is no immediate lock-out unless your payment fails (for example, insufficient funds or an expired card). This grace period lets you finish watching anything in progress before your access ends.
On the day after your billing period ends, you will no longer be able to stream content. If you try to open the app or website after that date, you'll be prompted to subscribe again.
Your account and viewing history
New Faith Network keeps your account details and viewing history on file after cancellation, subject to their privacy policy. If you re-subscribe using the same email address in the future, your previous watch history, recommendations and settings may reappear. You can delete your account entirely if you prefer to erase all traces, but this is a separate process from cancellation.
Pause instead of cancel
Before you commit to cancellation, consider pausing your subscription. New Faith Network allows you to pause for up to 60 days without losing access or being charged. This is useful if you want to take a temporary break but plan to return. Paused subscriptions resume automatically on day 61, so set a reminder if you don't intend to restart.
Refund policy and what to do if you're charged in error
New Faith Network's refund terms are limited, but you have options if you believe you've been charged unfairly. Stopee helps thousands of South African consumers recover money in these situations.
Refunds during the free trial
New Faith Network offers a 14-day free trial. If you cancel during this period before any charge is applied, you will not be billed. The service may show a small verification transaction (typically around R0.50 to R1) on your card statement; this is temporary and will drop off within 7 to 10 days if you cancel during the trial.
Refunds after billing has occurred
New Faith Network does not publish a clear refund guarantee for subscriptions beyond the free trial period. This means once you're charged, the company is unlikely to offer a voluntary refund. However, South African consumer law and your bank's dispute process give you leverage.
If you're charged after cancelling, follow these steps:
- Contact New Faith Network support immediately with proof of your cancellation.
- Forward your cancellation confirmation email and screenshots of your account settings showing the cancelled status.
- Request a refund in writing and allow 7 days for a response.
- If New Faith Network refuses or doesn't respond, dispute the charge with your bank.
- Log into your online banking and report the charge as unauthorised.
- South African banks typically investigate within 30 to 60 days and will reverse the charge if they find it fraudulent or improper.
- Escalate to the National Consumer Commission if the dispute fails.
- You can lodge a complaint online at www.ncc.org.za if New Faith Network refuses to refund a charge you didn't authorise.
Warning: Avoid paying the disputed amount or acknowledging the charge as valid in writing, as this weakens your dispute case.
Pricing and subscription plans
New Faith Network's pricing varies by region and billing cycle, and exact South African Rand amounts are not always published in advance.
| Plan type | Billing cycle | Typical price range (converted) | Free trial |
|---|---|---|---|
| Basic monthly | Month to month | ~R80-R120 | 14 days |
| Annual | Yearly | ~R700-R900 (saves ~R100-R200) | 14 days |
| Trial | First 14 days | Free (unless not cancelled) | Full 14 days |
Charges are typically converted from GBP, EUR, AUD or NZD to ZAR by your bank or payment processor, so your exact ZAR amount depends on the exchange rate at the time of billing. Check your bank statement for the currency code to see which currency you're being charged in.
To confirm current pricing for South Africa, contact New Faith Network support via the website or check your invoice after signing up.
Common mistakes when cancelling
Cancelling a subscription sounds simple, but Stopee sees the same traps trip up hundreds of South African subscribers every month. Knowing these pitfalls will save you time, money and frustration.
Mistake 1: deleting the app without cancelling the subscription
Many people assume that uninstalling the New Faith Network app stops the subscription. It doesn't. The app is just a window into your account; your subscription lives on New Faith Network's servers, separate from the app. You will continue to be billed every month until you formally cancel through the website or app store.
Mistake 2: trying to cancel in the app
New Faith Network's mobile and TV apps do not have a cancellation option. You must go to the website to cancel. Many users spend 20 minutes searching the app settings for a cancel button that doesn't exist. Go directly to newfaithnetwork.com, sign in and cancel there.
Mistake 3: not cancelling before the billing date
New Faith Network charges on the same day each month that you originally signed up. If your billing date is the 15th and you cancel on the 16th, you've already been charged for another month. Stopee recommends cancelling at least 2 to 3 days before your billing date to ensure the cancellation is processed in time.
Mistake 4: assuming the pause feature means cancellation
You can pause your subscription for up to 60 days, but this is not the same as cancelling. A paused subscription will automatically resume and begin charging you again on day 61. If you pause intending to cancel permanently, set a calendar reminder to actually cancel before the pause expires.
Mistake 5: not saving your cancellation confirmation
Always screenshot or save the confirmation email you receive after cancelling. If New Faith Network charges you after cancellation, you'll need this proof when disputing the charge with your bank or filing a complaint with the National Consumer Commission.
Post-cancellation checklist
Once you've clicked cancel, follow this checklist to protect yourself and ensure the job is truly done.
- Save your cancellation confirmation email and screenshot.
- Keep these for at least 90 days.
- Note the exact date your access will end (end of current billing period).
- Mark it on a calendar so you're not surprised by the loss of access.
- Monitor your bank statement for the next 30 days.
- Check that no further charges appear after your access end date.
- If a charge appears after cancellation, dispute it immediately with your bank.
- Do not delay, as dispute windows close after 60 days.
- Delete the New Faith Network app from your devices if you wish (optional).
- This won't affect your cancellation, but it removes the temptation to re-subscribe accidentally.
Customer reviews and real experiences
South African subscribers rate New Faith Network at 4.5 out of 5 stars overall. Users praise the family-friendly Christian content and ease of streaming across devices. However, cancellation complaints appear frequently in app store reviews.
Common feedback includes confusion about where to cancel (many attempt to cancel in the app, discover it's not possible, and feel frustrated). Some users report unexpected charges after they believed they had cancelled. These experiences highlight the importance of following the exact steps outlined in this guide.
Pro tip: Stopee recommends reading the most recent reviews on the Apple App Store and Google Play before signing up. User comments often reveal the biggest pain points and can help you decide whether the service is right for you.
Should you keep or cancel new faith network
Before you cancel, pause and ask yourself whether this is the right decision. Stopee's philosophy is that you should control your subscriptions, not the other way around.
| Reason to keep | Reason to cancel |
|---|---|
| You actively watch Christian films or documentaries | You've used it less than once a week in the past month |
| Your family enjoys the content together | You can find the same content free on YouTube or other platforms |
| Annual plan offers good value for your usage | You're unsure of your usage and want to test the trial first |
| The 14-day free trial convinced you it was worth it | Money is tight and every R100 counts |
If you're on the fence, consider pausing for 30 days instead of cancelling. This gives you breathing room to decide without losing your account or having to re-subscribe from scratch.
Contacting new faith network support
If you need help cancelling or have questions before you decide, New Faith Network offers support through multiple channels. The company is registered under NFN Media B.V., a Netherlands-based entity, though you can contact local support via the website.
Support channels
Visit the New Faith Network help centre at help.newfaithnetwork.com for articles on cancellation, billing and account management. You can also reach out through the contact form on the main website (newfaithnetwork.com), where you'll find a support or "Contact Us" option in the menu or footer.
For official guidance on ending or pausing your membership, see the help article at help.newfaithnetwork.com/en/support/solutions/articles/48000802975-how-can-i-end-or-pause-my-membership-. For information on cancellation periods and refund terms, refer to help.newfaithnetwork.com/en/support/solutions/articles/48000802994-what-is-the-cancellation-period-of-new-faith-network-.
Mailing address for formal complaints
If you need to escalate a dispute or lodge a formal complaint, use the following registered address for NFN Media B.V.:
NFN Media B.V.
Termination Experts Listing (Corporate Registration)
Netherlands
(Details available through BeyondDutch B.V. corporate filings)
For South African consumers, Stopee recommends addressing complaints first to New Faith Network's customer service team via the website, then escalating to the National Consumer Commission (NCC) at www.ncc.org.za if you do not receive a satisfactory response within 14 days.
Final thoughts: take control of your subscriptions
Cancelling New Faith Network is straightforward once you know the right steps and avoid the common traps. The service is easy to cancel, your rights are protected by South African consumer law, and you have strong escalation options if anything goes wrong.
Stopee has helped thousands of South African consumers cancel subscriptions confidently, recover money from fraudulent charges and take control of their recurring payments. Whether you're cancelling because you no longer use the service, want to save money or simply prefer other options, you now have the knowledge and tools to do it correctly.
Follow the steps in this guide, save your confirmation, monitor your bank statement and don't hesitate to dispute any unauthorised charges. Your money and your peace of mind matter. Stopee is here to empower you to manage your subscriptions on your terms.