Manage Vidangel

How to cancel VidAngel and protect your subscription rights in south africa

What is VidAngel and why you might cancel

VidAngel is a subscription streaming service that applies customizable content filters to movies and TV shows on your existing streaming accounts. Instead of replacing your Netflix, Disney+, or other services, VidAngel links to your licensed content and lets you remove or mute language, violence, sexual content, and other material you find objectionable.

The service offers family-friendly viewing profiles, multi-device access (mobile, web, Roku), and user-controlled filtering that adapts to your preferences. However, if you've decided VidAngel no longer fits your household's needs or budget, cancelling is straightforward when you know the right steps. At Stopee, we help South African consumers navigate cancellation with confidence and clarity.

Common reasons to cancel VidAngel

You might cancel because you no longer use the filters, prefer a different content solution, want to reduce monthly expenses, or have completed your trial period. Whatever your reason, you deserve a cancellation process that's transparent and respects your consumer rights.

Your consumer rights in south africa

South Africa's Consumer Protection Act (CPA) and the National Credit Act (NCA) protect your right to cancel subscriptions fairly and without unnecessary barriers. You have the right to receive clear information about cancellation terms before you subscribe, and the right to terminate any subscription without penalty if you follow the agreed process.

Key protections under south african law

The CPA requires companies to give you transparent cancellation instructions at the point of purchase and in your account settings. VidAngel must honour your cancellation request within a reasonable timeframe (typically within 48 hours) and confirm the cancellation in writing. If the company fails to cancel your subscription after a clear request, or continues billing after you cancel, you can escalate to the National Consumer Commission (NCC) or your provincial consumer protection authority.

Pro tip: Keep screenshots of every cancellation request you make and all confirmation emails. This evidence is invaluable if a dispute arises.

Refund rights and billing cycles

South African consumer law requires that cancellation takes effect immediately or at the end of your current billing cycle, depending on the terms you agreed to. If you've paid for a service you no longer use, you may be entitled to a refund or credit, especially within the first 30 days. Stopee has reviewed VidAngel's refund policy to help you understand exactly what to expect.

How to cancel VidAngel on the web

Cancelling directly on VidAngel's website is the simplest method if you subscribed via vidangel.com rather than an app store.

Step-by-step web cancellation

1. Open your web browser and go to vidangel.com.
   • If you're not logged in, enter your email address and password to access your account.
2. Click on your profile icon or account menu (usually in the top right corner).
   • Look for a "Profile," "Settings," or "Account" option.
3. Navigate to "Account" or "Subscription Settings."
   • This section shows your current plan, renewal date, and billing details.
4. Locate the "Cancel Subscription" button and click it.
   • VidAngel may ask you why you're cancelling or offer a discount to keep you subscribed. You do not have to accept these offers.
   • Be clear and firm: click "Cancel" again to confirm.
5. Look for a cancellation confirmation message on screen.
   • This should state that your subscription has been cancelled and when your access ends.
6. Check your email for a cancellation confirmation from VidAngel.
   • If you don't receive an email within a few minutes, take a screenshot of the on-screen confirmation and save it to your records.

Warning: Your access to VidAngel continues until the end of your current billing cycle. If you cancel mid-cycle, you will not be refunded for the remainder of that period unless you qualify for VidAngel's 30-day money-back guarantee (see the refund section below).

What happens to your account after web cancellation

After you cancel on the web, your account remains linked to your linked streaming services (Netflix, Disney+, etc.), but the VidAngel filter layer stops working. You will retain access to your unfiltered streaming accounts as normal. Your VidAngel login credentials remain active until the end of your billing period, but filtered viewing is disabled immediately.

How to cancel VidAngel via app stores and devices

If you subscribed to VidAngel through Apple App Store, Google Play, or Roku, you must cancel through that platform, not through vidangel.com. This is because the app store handles your billing, not VidAngel directly.

Cancel VidAngel on apple app store (iPhone, iPad, mac)

1. Open the Settings app on your Apple device.
   • On iPad or Mac, open System Settings or System Preferences instead.
2. Tap or click on your name at the top of the Settings menu.
   • You should see your Apple ID profile summary.
3. Select "Subscriptions" or "Media & Purchases."
   • This shows all active and past subscriptions linked to your Apple ID.
4. Find "VidAngel" in the list and tap it.
   • You'll see your plan, renewal date, and price.
5. Tap "Cancel Subscription" and confirm your choice.
   • Apple will ask you to confirm cancellation and may offer a discount. Ignore these offers and proceed with cancellation.
6. Look for confirmation that your subscription will end on a specific date.
   • Apple sends an email confirmation to your registered Apple ID email address.

Pro tip: Apple cancellations take effect immediately, but your access continues until the end of the current billing cycle. You will not be charged on your next renewal date.

Cancel VidAngel on google play

1. Open the Google Play Store app on your Android device (or visit play.google.com on a web browser).
   • If using the web, sign in with the Google account linked to your Android device.
2. Tap the profile icon in the top right corner.
   • On the web, click your profile picture in the top right.
3. Select "Payments & subscriptions" or "Manage subscriptions."
   • This shows all active subscriptions on your account.
4. Tap "Subscriptions" and find "VidAngel" in the list.
   • If you have multiple subscriptions, scroll to locate VidAngel.
5. Open VidAngel and tap "Cancel subscription."
   • Google Play may show a cancellation reason form or retention offer. You do not have to complete the form or accept the offer.
6. Confirm cancellation and wait for the on-screen confirmation.
   • Google sends an email confirmation to your registered Google account email.

Warning: Google Play processes cancellations immediately, but billing stops at your next renewal date. Your access continues until the end of the current billing cycle.

Cancel VidAngel on roku

1. Go to your Roku account (roku.com) and sign in.
   • If you prefer, you can also manage subscriptions directly on your Roku device by going to Settings > Subscriptions.
2. Click or select "Your subscriptions" or "Manage subscriptions."
   • This shows all active subscriptions linked to your Roku account.
3. Find "VidAngel" and click "Manage" or "Cancel."
   • Roku displays your plan details and renewal date.
4. Click "Cancel Subscription" and confirm your choice.
   • Roku does not offer retention discounts, so cancellation is straightforward.
5. Look for on-screen confirmation that your subscription will end on a specific date.
   • Roku sends an email confirmation to your registered email address.
6. Return to the VidAngel app on your Roku device after cancellation takes effect.
   • You should see a message indicating that your subscription has expired.

Pro tip: If you have a Roku device, you can cancel directly from your TV by navigating to Settings > Subscriptions > VidAngel > Cancel. This avoids the need to use a computer or phone.

VidAngel pricing and plan options

Understanding your plan type helps you cancel through the correct channel. VidAngel offers different pricing depending on whether you subscribe directly or through an app store.

VidAngel plans and pricing table

Notice that direct web subscriptions are cheaper than app store versions. The difference reflects app store commissions. If you pay more through an app store and cancel within 30 days, contact the app store (Apple, Google, or Roku) for a refund, not VidAngel.

VidAngel refund policy and your eligibility

VidAngel offers a 30-day money-back guarantee for subscriptions purchased directly on vidangel.com, but terms differ for app store purchases. Understanding which policy applies to you is essential before you cancel.

Refunds for web subscriptions (vidangel.com)

If you subscribed directly on VidAngel's website, you qualify for a 30-day money-back guarantee from the date you first subscribe. This means you can cancel and request a full refund within 30 days, even if you've used the service extensively.

To claim this refund, contact VidAngel Support via their help centre (help.vidangel.com) or email and explain that you're requesting a refund under the 30-day guarantee. Provide your order number and the date you subscribed. VidAngel typically processes refunds within 5-7 business days back to your original payment method.

Pro tip: If you're cancelling within 30 days, request the refund in writing and keep the email confirmation. This creates a clear paper trail if the refund doesn't appear in your account.

Refunds for app store subscriptions

Subscriptions purchased through Apple App Store, Google Play, or Roku are not covered by VidAngel's refund policy. Instead, you must request refunds directly from the app store that billed you.

• Apple App Store: Request a refund through your Apple account (Settings > App Store > Tap your profile > Purchase history > Find VidAngel > Report problem). Apple typically issues refunds within 5-10 business days if you request within 90 days of purchase.
• Google Play: Request a refund via the Google Play Store app or website (Order history > Find VidAngel > Request refund). Google allows refunds within 48 hours of purchase for most subscriptions.
• Roku: Contact Roku Customer Support directly to request a refund, as Roku does not offer self-service refund options for subscriptions. Roku may refund charges made within 30 days if you request promptly.

Non-refundable items

VidAngel gift cards and promotional credits are non-refundable under the company's policy. If you received a gift card or promotional code, you can only use it for a VidAngel subscription; you cannot convert it to cash or request a refund.

Warning: If you purchased VidAngel through an app store and that store's refund window has closed (e.g., after 48 hours for Google Play or 90 days for Apple), you cannot request a refund from VidAngel. Your only option is to appeal directly to the app store's support team with evidence that the service did not meet your expectations.

What happens after you cancel VidAngel

Cancelling can feel abrupt, so it's natural to wonder what access you'll retain and how to handle any issues that arise afterward. Here's exactly what to expect.

Your access timeline after cancellation

When you cancel, VidAngel stops applying filters to your content immediately, but your account access continues until the end of your current billing cycle. For example, if you cancel on 15 March and your renewal date is 30 March, you retain access until 30 March at 23:59 (or your account's local time zone).

You will not be charged again after your current billing cycle ends. No hidden charges, no surprise renewals. Your linked streaming accounts (Netflix, Disney+, etc.) remain unaffected and continue working normally with or without the VidAngel filter layer.

Account data and cancellation records

Your VidAngel account profile, filter settings, and linked streaming services remain in your account after cancellation, but you cannot use the filtering feature once your subscription expires. Your login credentials stay valid, so you can reactivate the subscription at any time by signing back in and choosing a new plan.

Stopee strongly recommends saving copies of your cancellation confirmation email and any refund receipts. Store these in a dedicated folder (digital or physical) so you can reference them if VidAngel or an app store charges you unexpectedly after cancellation.

Preventing unwanted recharges

In rare cases, companies recharge users' payment methods after cancellation due to system errors or mishandled cancellation requests. Protect yourself by monitoring your bank or credit card statement for 1-2 billing cycles after cancellation.

If you spot an unauthorized charge from VidAngel after you've cancelled, contact VidAngel Support immediately with your cancellation confirmation. If they don't refund within 48 hours, dispute the charge with your bank or credit card issuer. Most South African banks and credit card providers reverse charges if you can prove you cancelled and did not authorize the recharge.

Common mistakes when cancelling VidAngel

Many people cancel subscriptions only to face confusing charges or difficulty proving they ever requested cancellation. You deserve a cancellation process that's straightforward, so let's cover the pitfalls that catch others.

Mistake 1: cancelling in the wrong place

The biggest error is cancelling through the wrong channel. If you subscribed via Apple App Store, cancelling on vidangel.com won't work. Similarly, if you bought your subscription directly on VidAngel's website, cancelling in the Apple Settings app does nothing.

Before you cancel, ask yourself: "Where did I pay for this subscription?" Check your payment method (credit card statement, Apple App Store receipt, Google Play receipt, or Roku account) to confirm. Stopee's guide above shows you exactly where to cancel for each platform.

Mistake 2: not saving cancellation confirmation

On-screen confirmations disappear once you close your browser or app. If you don't screenshot the cancellation confirmation or save the confirmation email, you'll have no proof that you cancelled if a dispute arises.

Pro tip: Right-click the confirmation screen and select "Print to PDF," or take a screenshot on your phone. Save these files with the date in the filename (e.g., "VidAngel_Cancellation_15Mar2024.pdf"). This evidence is worth its weight in gold if you need to escalate.

Mistake 3: assuming immediate refund

Some people cancel expecting an instant refund, only to be disappointed. VidAngel's 30-day guarantee refund takes 5-7 business days. App store refunds vary (Apple takes up to 10 days, Google takes up to 48 hours). If you cancel on a Friday, the weekend adds days to the timeline.

Be patient, but also track the refund timeline. If 10 business days pass and the refund hasn't appeared, contact VidAngel or the app store to follow up.

Mistake 4: ignoring billing cycle dates

Cancelling one day before your renewal date means you'll be charged again before your access ends. Always check your renewal date before you cancel. If you've just been charged and want to avoid a second charge, cancel immediately to stop the next billing cycle. Most companies honour this, but confirm the renewal date in your cancellation confirmation email.

Mistake 5: not checking for hidden charges

After you cancel, continue monitoring your payment method for the next 2-3 billing cycles. Occasionally, system glitches or support errors result in unexpected charges. Catching these early (within 60 days) makes disputes easier to resolve.

Cancellation checklist for VidAngel

Use this checklist to ensure you've completed every step correctly and protected yourself from post-cancellation surprises.

Empowerment summary and next steps

Cancelling VidAngel is straightforward when you follow the correct process for your subscription type. Whether you subscribed on the web or through an app store, you now have clear, step-by-step instructions tailored to your platform. Remember that your access continues until the end of your current billing cycle, no surprise charges occur after you cancel, and refunds (if eligible) process within a few business days.

South African consumer law protects your right to cancel fairly and without barriers. If VidAngel refuses to honour your cancellation or charges you after you've clearly requested cancellation, you can escalate to the National Consumer Commission or your provincial consumer protection office.

At Stopee, we've helped thousands of South African consumers cancel subscriptions with confidence and clarity. Keep this guide and your cancellation confirmation safe. If questions arise, bookmark the VidAngel Help Centre (help.vidangel.com) for official support and contact Stopee if you need further assistance navigating your cancellation rights.

Contact information for VidAngel support

If you need to contact VidAngel regarding your cancellation or refund, use their official help centre at help.vidangel.com. This portal provides answers to common questions and allows you to submit support requests directly to their team. Response times typically range from 24 to 48 hours during business days.

For unresolved disputes after you've contacted VidAngel, escalate your complaint to the National Consumer Commission (NCC) in South Africa or your provincial consumer protection office. Provide all cancellation confirmations, refund correspondence, and evidence of any unauthorised charges.