Manage Proguides

How to cancel ProGuides and keep control of your gaming education budget

What ProGuides is and why you might want to cancel

ProGuides is an online gaming coaching platform that gives you access to video guides, one-on-one coaching sessions, and structured lessons from experienced players across multiple game titles. You pay for either a monthly Pro subscription at USD $14.99 per month or individual coaching sessions ranging from $20 to $100+. While the service offers genuine value for players serious about improvement, your gaming priorities or budget may shift, and canceling should be straightforward and pressure-free.

Understanding what you're paying for

ProGuides operates on two pricing models. First, there's the Pro membership subscription that renews monthly and gives you access to premium guides, tools, and community features. Second, there are one-time coaching sessions where you book a session with a specific coach at their listed rate. Some subscribers find they've outgrown the content, others discover free alternatives, and many simply need to cut discretionary spending. Whatever your reason, Stopee empowers you with the exact steps and consumer protections you need to exit without unnecessary charges or delays.

Your right to cancel in the UAE

Under UAE consumer protection law, you have the right to request cancellation of digital services. While ProGuides states subscriptions are non-refundable when you cancel (rather than when they cancel), you retain the right to stop future charges. If the service fails to deliver (a coach misses sessions, technical failures prevent access), you may have grounds to dispute charges. Understanding your position before you contact support puts you in control.

How to cancel ProGuides step by step

ProGuides gives you three cancellation methods, but email is your best choice because it creates a permanent record of your request and ProGuides' response.

Preferred method: cancel by email

Email is the gold standard for cancellation because you have written proof that you submitted your request and when ProGuides confirmed it. This matters if there's ever a dispute about billing or access dates.

1. Open your email client and compose a new message to support@proguides.com
2. Send the email from the same address you used to register your ProGuides account
3. In the subject line, write: "Account Cancellation Request - [Your Full Name]"
4. In the email body, include:
   • Your full name (as it appears on your account)
   • Your registered email address with ProGuides
   • Your subscription plan name (e.g., "Pro" membership)
   • The date of your last payment or your current billing cycle end date if you know it
   • Any subscription or order ID from your account or receipt
   • A clear statement: "I request immediate cancellation of my ProGuides subscription, effective at the end of my current billing cycle"
   • A request for written confirmation: "Please confirm the cancellation date, final access date, and when recurring charges will stop"
5. Keep the email in your Sent folder and wait for a reply (typically 1-3 business days)
6. Warning: If you do not receive a response within 3 business days, send a follow-up email referencing your first message and the date you sent it
7. When ProGuides replies, save that email as a PDF or take a screenshot; this is your proof of cancellation

Alternative method: website support form

If you prefer not to use email, ProGuides offers a support form on their official website. This method is less ideal because transcripts can be harder to retrieve later, but it works if you lack email access.

1. Visit proguides.com and locate the "Contact" or "Support" link (usually in the footer)
2. Complete the support form with your name, account email, and reason for contact
3. In the message field, clearly state your intent to cancel and include the same account details as the email method (subscription plan, last payment date, any order ID)
4. Submit the form and note the submission date
5. Screenshot or save the confirmation page if one appears
6. Check the email address you provided on the form for a response within 1-3 business days
7. Pro tip: Request a case or ticket number in your first message so you can reference it if you need to follow up

Alternative method: live chat on the subscriptions page

ProGuides offers a pop-up chat widget on their Subscriptions page. Live chat is immediate but leaves no permanent record unless you take action to preserve it.

1. Log into your ProGuides account
2. Navigate to your Subscriptions or Account Settings page
3. Look for a chat icon or "Chat with Support" button (usually bottom right)
4. Explain your cancellation request to the support agent and provide your account email and subscription plan
5. Before ending the chat, ask the agent to email you a transcript of this conversation
6. Take a full-page screenshot of the entire chat window as your backup record
7. Close the chat only after you have a screenshot and have requested an email transcript
8. Warning: Do not rely on chat alone; follow up with an email to support@proguides.com referencing your chat date and time to create a paper trail

What happens to your account after you cancel

Cancellation timelines and access are critical to understand so you know exactly when your charges stop and when you lose access to ProGuides content.

Your access timeline after cancellation

When you cancel your ProGuides subscription, your access does not end immediately. Instead, cancellation takes effect at the end of your current billing cycle. This means you continue to have full access to all Pro membership features until that date arrives, then your account downgrades to the free tier and no further monthly charges occur.

For example, if your billing cycle renews on the 15th of each month and you cancel on the 1st, you retain access until the 14th. On the 15th, your subscription ends and you no longer have access to premium guides or coaching bookings. Stopee recommends you log in to confirm your cancellation is processed within 24 hours of receiving confirmation from ProGuides support.

Your personal data and account closure

ProGuides does not publicly detail what happens to your account data after you cancel. Your profile, coaching history, and payment information may remain on file. If you want your account completely removed or your personal data deleted, you must request this explicitly in your cancellation email or follow-up message. Ask support: "Please also close my account and delete all personal data associated with this email address in compliance with data protection standards."

Pro tip: Keep a copy of support's response about data deletion. In the UAE, you have data privacy rights that companies must respect, and written confirmation protects you if there's a future data issue.

Refunds: what ProGuides will and won't return

Refund eligibility depends on why you're canceling and when you're canceling relative to your billing date.

Standard refund policy

ProGuides' stated policy is that subscriptions are non-refundable when you (the subscriber) initiate the cancellation. This means if you cancel on the 5th of your billing month, you do not get a refund for the remainder of that month; you keep access until the cycle ends, then it stops. You pay for the full month even if you only use a few days of it.

One-time coaching sessions are also non-refundable once booked, unless the coach cancels on you. If a coach fails to attend a session you paid for, that is a service failure and you have grounds to request a refund or credit.

When you may have grounds for a refund

Refund exceptions do exist. If ProGuides itself cancels the service (shuts down, removes a feature you paid for), you may be entitled to a prorated refund. If a coaching session fails through no fault of yours (coach is a no-show, technical problems prevent the session from occurring), request a refund or session credit immediately.

1. If a coach missed a paid session, email support with the session date, coach name, and the date you paid
2. Request either a full refund or a credit toward another session with the same or different coach
3. Give ProGuides 5 business days to respond
4. If they refuse and you believe the refund is justified (service was not delivered), you have two escalation paths:
   • Dispute the charge with your payment provider (your bank or credit card company). Report the failed service and request a chargeback. Your bank will investigate and may reverse the charge.
   • Contact the UAE Consumer Protection Authority if ProGuides is operating in or serving UAE consumers. The authority can mediate complaints about unfair billing practices.

ProGuides pricing and what you're paying in the UAE

ProGuides publishes prices in USD, but UAE residents need clarity on local pricing and any applicable taxes or fees.

Current published pricing

Converting USD to AED and checking for hidden fees

At today's exchange rate, $14.99 USD is approximately AED 55. However, your actual charge depends on your bank's conversion rate and whether ProGuides or your payment processor adds currency conversion fees. Check your bank statement or credit card bill to see the exact AED amount you were charged. If the amount seems high, your bank may have applied a conversion markup, not ProGuides.

For coaching sessions, you pay the coach's listed USD price at the time of booking. Again, your final AED charge on your bank statement will depend on the exchange rate on the transaction date. If you're in the UAE and prefer to pay in AED or avoid foreign transaction fees, contact ProGuides support to ask whether they offer local payment options or AED pricing. Stopee has helped thousands of UAE consumers clarify their billing before deciding to cancel, so don't hesitate to ask.

Common cancellation mistakes to avoid

Cancellation feels simple until a charge appears unexpectedly or access cuts off before you expected it. Here are the pitfalls.

Mistake 1: assuming cancellation is instant

You submit a cancellation request and expect it to take effect immediately. In reality, ProGuides processes cancellations at the end of your billing cycle. If you cancel on the 5th and your renewal date is the 20th, you're charged again on the 20th. Always confirm the exact end date of your current cycle before you cancel, and ask support to confirm the final charge date in writing.

Mistake 2: using the wrong email address

You send a cancellation email from a different address than the one registered with ProGuides. ProGuides cannot match your request to your account and assumes it's spam or an unauthorized request. Always send cancellation emails from the email address you use to log into ProGuides.

Mistake 3: not keeping proof

You cancel via chat or phone and do not save a transcript, screenshot, or confirmation number. Two weeks later, you see another charge and have no way to prove you cancelled. Always end any cancellation conversation with a request for written confirmation, then save that confirmation as a PDF or screenshot.

Mistake 4: canceling a coaching session instead of the subscription

ProGuides allows you to cancel individual booked coaching sessions, but this is separate from canceling your Pro membership subscription. Canceling one session does not cancel your monthly subscription. You must explicitly request subscription cancellation in addition to any session cancellations.

How to verify your cancellation and protect yourself

Once you receive confirmation from ProGuides, take these steps to ensure the cancellation sticks and you're not charged again.

1. Log into your ProGuides account and check your subscription status (should show "Canceled" or "No active subscription")
2. Save the confirmation email from ProGuides as a PDF file on your computer or cloud storage
3. Take a screenshot of your account page showing the canceled status
4. Note the date ProGuides stated as your final access date and final charge date
5. Set a calendar reminder for two days after the stated final charge date to check your bank statement or credit card
6. On that date, verify that no new charge from ProGuides appears on your bill
7. If a charge does appear after the final date ProGuides confirmed, contact your bank immediately to report an unauthorized charge and request a dispute or reversal
8. Also send a follow-up email to ProGuides support with a screenshot of the unexpected charge, referencing your original cancellation confirmation

Your consumer rights in the united arab emirates

UAE law gives you specific protections for digital services and subscription cancellations that you can use if ProGuides does not cooperate.

Legal protections you have

The UAE has consumer protection regulations that cover online services. You have the right to cancel digital subscriptions, and companies must honor that request without excessive delays or penalties. If ProGuides continues to charge you after you've requested cancellation in writing, or if they fail to provide the service you paid for (coaching sessions that never occur, technical outages that prevent access), you can file a complaint with the competent authority.

Additionally, unfair commercial practices-such as making cancellation deliberately difficult or hiding the cancellation option-are prohibited. If ProGuides makes cancellation unreasonably hard, that itself may be grounds for a complaint or dispute.

Escalation: when to involve authorities

If ProGuides refuses your cancellation request, continues charging after you've canceled, or fails to refund a service that was not delivered, you have escalation options:

1. Contact your payment provider first. If you paid by credit card, debit card, or digital wallet, call your bank or card issuer and report the unauthorized or disputed charge. Your bank can investigate and may reverse it.
2. File a complaint with the UAE Consumer Protection Authority (or the relevant consumer authority in your emirate). ProGuides operates in a competitive market and authorities take complaints seriously. Document your cancellation request, all emails, and the dates of unwanted charges.
3. Keep all evidence. Screenshots of your account, email confirmations, bank statements showing charges, and copies of all correspondence with ProGuides are your proof. Stopee recommends organizing these in a folder or document so you can provide them to your bank or a consumer authority if needed.

When to cancel ProGuides: a practical checklist

Before you hit send on your cancellation request, run through this checklist to make sure you're making the right choice and doing it safely.

Final summary: cancel ProGuides safely and with confidence

Canceling ProGuides requires you to send a clear, detailed email to support@proguides.com from your registered account email address. Include your full name, account email, subscription plan, and a direct request for cancellation and written confirmation. Your cancellation takes effect at the end of your billing cycle, you keep access until then, and no refund is due unless the service failed to deliver (coach no-show, technical failures).

Keep every email and screenshot. If ProGuides continues to charge after your cancellation date, dispute the charge with your bank. If ProGuides refuses to cancel, escalate to the UAE Consumer Protection Authority.

Stopee (stopee.com) has helped thousands of consumers cancel subscriptions and reclaim control of their spending. Whether you're canceling ProGuides to save money, try a competitor, or simply move on from gaming coaching, you have the right to do so easily and without penalty. Follow the steps in this guide, keep your documentation, and you'll cancel without the stress or surprise charges that catch many subscribers off guard.