Manage Proguides

How to cancel proguides: the complete guide for philippine users

What proguides is and why you might want to leave

Proguides is a subscription-based gaming education platform focused on competitive tutorials, skill guides, and coaching content. The service is operated by State Space Labs, Inc., a U.S.-based company, and offers monthly membership access to gaming training material and related content libraries.

If you subscribed to Proguides and now want out, you are not alone. Many Philippine users find the cancellation process unclear, experience unexpected recurring charges, or discover that the subscription commitment does not match their expectations. At Stopee, we help you navigate this exact situation with clarity and confidence.

The subscription model and what you are paying for

Proguides operates on a single recurring plan: a monthly subscription at approximately PHP 500 (converted from the USD 9.99 listed price). Your membership grants access to competitive gaming guides, tutorial content, and the Aimlabs+ library-all delivered digitally through the website and mobile apps.

The critical issue for many Philippine subscribers is billing transparency. Users report that the subscription nature was not immediately obvious during signup, and some discovered ongoing charges only after the second or third renewal. This is why checking your billing date and payment method before cancellation is essential.

Why philippine users struggle to cancel

Proguides has no Philippines-based office, local phone support, or published cancellation instructions. All customer service is handled globally through email and online support forms. This geographic distance, combined with vague terms around refunds and data retention, creates friction when you try to exit.

Additionally, the way you subscribed matters. If you signed up via the Proguides website, App Store, or Google Play, your cancellation method differs for each. Cancel in the wrong place, and your recurring billing stays active-a trap that traps many users into unwanted charges.

Your consumer rights under philippine law

As a consumer in the Philippines, you have protections that Proguides cannot ignore, even though the company is U.S.-based.

The consumer act of the philippines and what it means for you

Republic Act No. 7394, the Consumer Act of the Philippines, gives you the right to cancel subscriptions and demand refunds if the service provider fails to deliver as promised or hides material terms. Specifically:

• You have the right to clear, truthful information about subscription terms, renewal dates, and cancellation policies before you pay.
• You can request a refund if Proguides continues to charge you after you cancel, or if the service fails to match its description.
• If Proguides refuses to honor a cancellation request, you can escalate to the Department of Trade and Industry (DTI) Consumer Complaint Division.
• You are protected against unfair contract terms that make cancellation deliberately difficult or expensive.

Stopee recommends keeping all receipts, cancellation confirmations, and correspondence with Proguides. These documents are your proof if you need to file a formal complaint with the DTI.

Escalation options if proguides refuses to cancel

If you submit a cancellation request and Proguides continues to charge you, or if the company ignores your request entirely, you have an official path forward. The Department of Trade and Industry (DTI) accepts consumer complaints and can pressure Proguides to refund unauthorized charges or honor your cancellation.

Document every step: email receipts, screenshots of your account, and copies of charges. When you file with the DTI, provide these materials as evidence. Stopee has seen this approach work repeatedly for Philippine users dealing with unresponsive digital services.

How to cancel proguides in three main methods

Your cancellation route depends on where you subscribed: the Proguides website, Apple App Store, or Google Play. Each platform handles billing and cancellation separately, so identify your payment source first.

Cancellation via the proguides website account

If you signed up directly on proguides.com using a credit card, debit card, or other payment method, you must cancel through your website account or the support team.

1. Visit proguides.com and sign in with your account email and password.
   • If you cannot remember your password, use the "Forgot Password" link to reset it.
2. Navigate to your account settings, usually labeled "Account," "Billing," or "Subscription."
   • Look for a button or link that says "Manage Subscription," "Cancel Membership," or similar wording.
3. If no visible cancel option appears, your account settings may not expose the cancellation function. This is where many users get stuck.
   • Take a screenshot of your account page showing your current subscription status and next billing date.
4. Open the Proguides support page and submit a cancellation request through the web form or live chat.
   • Use clear, direct language: "I want to cancel my Proguides membership effective immediately."
   • Include your account email, current subscription status, and the date of your last charge.
   • Request written confirmation of cancellation.
5. Email support@proguides.com as a backup, copying the exact message from your support form submission.
   • Pro tip: Send the email from the same address linked to your account. This speeds up verification.
6. Wait for a confirmation email. Proguides should respond within 3-5 business days.
   • Warning: Do not assume your cancellation is complete until you receive written confirmation. Cancellation requests without confirmation often get lost.
7. Check your next billing date. After successful cancellation, no charge should appear on your next scheduled billing cycle.
   • If a charge appears after cancellation confirmation, contact support again and provide your cancellation email as proof.

Cancellation via apple app store (iOS)

If you subscribed to Proguides through the Apple App Store on an iPhone or iPad, Apple handles your billing, not Proguides directly. You must cancel through App Store settings.

1. Open the Apple App Store app on your iPhone or iPad.
   • Do not use the Proguides app itself-cancellation happens in the App Store app.
2. Tap your profile icon in the top right corner (usually your photo or initials).
   • Select "Account Settings" or "Subscriptions."
3. Tap "Subscriptions" (or "Media & Purchases" then "Subscriptions").
   • You will see a list of all your active subscriptions.
4. Find Proguides in the list and tap it.
   • If Proguides does not appear, it means no active subscription is tied to your App Store account.
5. Tap "Cancel Subscription" or the equivalent option shown on screen.
   • Apple may offer a retention message ("We would like to keep you as a subscriber..."). You can ignore this and proceed with cancellation.
6. Confirm your cancellation. Apple will ask you to select a reason; choose whichever fits (e.g., "I do not use it," "It is too expensive").
   • Pro tip: Your reason does not affect the cancellation outcome, but providing feedback helps Apple monitor problematic services.
7. You will receive an email confirmation from Apple within minutes. Save this email.
   • Your access to Proguides continues until the end of your current billing cycle. After that, the subscription ends.

Cancellation via google play (Android)

If you subscribed to Proguides through Google Play on an Android phone, Google manages your billing. You cancel through Google Play settings, not through Proguides.

1. Open the Google Play app on your Android phone or visit play.google.com on a browser.
   • If using the app, tap the menu icon (three horizontal lines) in the top left.
2. Tap "Payments and Subscriptions" or "Manage subscriptions."
   • On the web, log in with your Google account and navigate to your profile menu.
3. Tap "Subscriptions" to view your active subscriptions.
   • A list of all services charging you monthly will appear.
4. Find Proguides and tap it.
   • If you see "No subscriptions," Proguides is not linked to Google Play billing on this account.
5. Tap "Cancel Subscription."
   • Google may ask why you are cancelling. Select a reason or skip this step.
6. Confirm the cancellation by tapping the final "Cancel" button.
   • Google will send you an email confirmation. Your subscription ends at the end of your current billing period.
7. Save the email confirmation and screenshot your Google Play subscriptions page showing Proguides is no longer listed.
   • Warning: If Proguides reappears in your subscriptions a few days later, your cancellation did not process. Return to step 4 and try again, or contact Google Play support directly.

What to expect after you cancel

Cancelling Proguides feels like a relief, but the process does not end the moment you click cancel. Understanding what happens next prevents confusion and protects you from being charged after cancellation.

Access timeline and account status

After you cancel, your access to Proguides content does not stop immediately. Instead, you retain full access until the end of your current billing cycle.

For example, if your next billing date is 15 June and you cancel on 1 June, you can use Proguides until 14 June at 23:59. On 15 June, no charge appears, and your account access ends.

This grace period is standard for digital subscriptions, but Stopee advises checking your account login status after your billing cycle ends. If you can still access Proguides after the expected end date, contact support immediately and provide your cancellation confirmation email.

Data, downloads, and what you lose

Proguides' terms do not clearly state whether your account data persists after cancellation. To be safe, download or screenshot any guides, notes, or bookmarks you want to keep before your access expires.

If you re-subscribe later, Stopee cannot confirm whether Proguides restores your previous account data or treats you as a new user. This uncertainty is another reason to document your account before cancellation.

Refund options and your chances of getting your money back

Refunds from Proguides are not automatic, and the company's refund policy is not clearly published. However, Philippine consumer law gives you grounds to demand a refund in specific situations.

When you can request a refund

You have a legitimate claim for a refund if any of the following apply:

• Proguides continued to charge you after you submitted a cancellation request (unauthorized charges).
• The service failed to deliver the content or features described during signup (breach of contract).
• You cancelled within a trial period or within a reasonable "cooling-off" window (typically 7-14 days under consumer protection standards).
• You were charged more than the advertised subscription price without your consent.
• You have not used the service, and the refund request is made promptly after signup.

How to request a refund from proguides

Contact Proguides support in writing and state your refund claim clearly. Include:

• Your account email address.
• The date you subscribed and the date you cancelled.
• The exact charge amount (in PHP or USD).
• The reason for the refund request (e.g., "unauthorized charge after cancellation," "service not as described").
• Proof of the charge (forwarded receipt email or bank statement screenshot showing the transaction).

Send your refund request to support@proguides.com and also submit it through the support form. Keep copies of everything.

Pro tip: Reference the Consumer Act of the Philippines in your email. Write: "Under the Consumer Act of the Philippines (Republic Act No. 7394), I am entitled to a refund for [reason]. Please process this refund within 14 days."

If proguides refuses to refund you

If Proguides denies your refund or ignores your request after 14 days, escalate to the Department of Trade and Industry (DTI) Consumer Complaint Division. File a formal complaint and provide all documentation-cancellation emails, charge receipts, and your refund request correspondence.

The DTI can pressure Proguides to comply with Philippine consumer law. Stopee has supported many users through this process, and the DTI's involvement often results in refunds that the company initially refused.

Pricing and what you are paying

Understanding Proguides' pricing structure helps you assess whether the subscription is worth keeping or if cancellation is the right move.

The lack of flexible billing options-such as pausing or downgrading-is a key frustration point for users. If you want to take a break from Proguides, your only option is full cancellation. This is why many Philippine users decide to leave rather than freeze their subscription.

Common mistakes that trap you in unwanted charges

We know how frustrating it is when you think you have cancelled but charges keep appearing. Here are the mistakes Stopee sees repeatedly, and how to avoid them.

Cancelling in the wrong place

The biggest mistake is cancelling your subscription in one location and thinking your billing stops everywhere. For example, some users delete the Proguides app, expecting this to cancel their subscription. It does not. Deleting the app does nothing to stop recurring charges.

Similarly, if you subscribed via Apple App Store but try to cancel through the Proguides website, the cancellation fails because Apple processes your billing independently.

Solution: Identify exactly where you subscribed before you cancel. Check your email receipt-it will say "Apple," "Google Play," or "Proguides" in the payment details. Cancel only in that location.

Assuming cancellation is complete without confirmation

Many users click "cancel" and assume the job is done. Then, days or weeks later, another charge appears on their statement, and panic sets in.

Solution: Never assume. Demand written confirmation of cancellation. If the website does not provide it immediately, email support and ask for a cancellation confirmation email. Save it. Then check your next billing date to confirm no charge appears.

Not saving proof of the cancellation request

If you call or chat with support and ask to cancel, take a screenshot of the entire conversation or ask the support agent to send you a confirmation email. Without written proof, you have no evidence if the company claims it never received your cancellation request.

Solution: Always communicate cancellations in writing (email or support form). Screenshot everything. If you must use live chat, ask the agent to send confirmation to your email at the end of the conversation.

Ignoring charges after cancellation

You received a cancellation confirmation, but three weeks later, another charge appears. Some users ignore it, hoping it is a mistake. It rarely resolves on its own.

Solution: Contact Proguides support immediately and reference your cancellation confirmation email. Send screenshots of both the cancellation confirmation and the unauthorized charge. Demand an explanation and a refund. If Proguides does not respond in 7 days, file a complaint with your bank's dispute resolution team and the DTI.

Pre-cancellation checklist

Before you cancel, run through this checklist to ensure a smooth exit and protect yourself from future charges.

Reasons to keep or cancel proguides

Not everyone cancelling Proguides has had a bad experience. Some users genuinely find the platform valuable. Here is a balanced view to help you decide.

Reasons to keep your subscription

• You actively play competitive games (League of Legends, Valorant, Counter-Strike 2) and use Proguides tutorials to improve.
• You value the structured learning format and have used it to climb ranked ratings.
• You are happy with the monthly cost (PHP 500 or ~$9.99) relative to your gaming investment.
• You have used the service within the past month and plan to use it again within the next month.

Reasons to cancel proguides

• You have not opened the app or website in over a month.
• The content no longer matches the games you play, or you have moved to different competitive titles.
• Free alternatives (YouTube, Twitch, Discord gaming communities) provide equal or better guidance.
• The monthly cost feels unaffordable or unnecessary relative to your gaming schedule.
• You are frustrated with unclear cancellation policies or billing issues.
• You subscribed by accident and never intended to pay for it.

Stopee recommends being honest with yourself: is Proguides actively improving your gaming skills, or is it just another monthly charge you have forgotten about? If it is the latter, cancellation is the sensible choice.

Contact information and formal correspondence

If Proguides fails to respond to support requests or refuses to cancel your subscription, you have formal options.

Proguides direct contact

• Support email: support@proguides.com
• Support page: proguides.com/support
• Terms of Service: proguides.com/terms
• Company legal address (for formal complaints): State Space Labs, Inc., 101 Avenue of the Americas, Suite 820, New York, NY 10013, United States

Use the legal address above only if you are filing a formal complaint through the DTI or considering legal action. For routine cancellation requests, email support@proguides.com and use the support form first.

Philippine government escalation

• Department of Trade and Industry (DTI) Consumer Complaint Division: dti.gov.ph or file in person at your regional DTI office.
• DTI Contact Center: 1386 (toll-free from any Philippine phone)
• What to bring: Cancellation request emails, receipts, cancellation confirmation (if received), screenshots of unauthorized charges, and a detailed written account of the issue.

The DTI takes digital subscription complaints seriously, especially when Philippine consumers are being charged for services they cancelled. Filing a complaint is free and can result in refunds or forced compliance from the service provider.

How stopee helps you cancel with confidence

Cancelling a digital subscription should be simple, but companies often make it deliberately hard to keep you paying. Stopee exists to cut through that friction and give you clear, step-by-step paths to cancel without frustration or hidden charges.

Whether you are cancelling Proguides because you no longer need it, because billing issues have left you angry, or because you subscribed by mistake, this guide has shown you exactly how to proceed. You have learned which cancellation method applies to you (website, App Store, or Google Play), what to do if Proguides continues charging you after cancellation, and how to claim a refund under Philippine consumer law.

Most importantly, you now understand your rights. The Consumer Act of the Philippines backs you up if Proguides tries to resist your cancellation or deny a refund. Many consumers assume they are powerless against large digital services, but Stopee has helped thousands of consumers cancel subscriptions, contest unauthorized charges, and recover refunds by standing firm on their consumer rights and documentation.

Save your cancellation confirmation email, check your billing statement on your next billing date, and if problems arise, escalate to the DTI. Stopee is here to remind you: you are in control of your subscriptions, not the other way around. Cancel with confidence, document every step, and know that Philippine law is on your side.