Manage Proguides

How to cancel proguides and stop unwanted charges in canada

What proguides is and why you might want to cancel

Proguides is an online coaching and training platform that specializes in gaming education. You access the service through mobile apps (iOS and Android) or their website, where third-party coaches deliver live sessions, guides, and on-demand training content. The platform operates on a subscription model, meaning your account renews automatically until you take action to stop it.

If you've signed up for Proguides but find the service doesn't meet your needs, the costs add up faster than expected, or the coaching quality falls short, cancelling is your right. At Stopee, we help thousands of Canadian consumers understand their options and take control of unwanted subscriptions. This guide walks you through every cancellation method, refund rules, and your legal protections under Canadian consumer law.

Common reasons to cancel proguides

Users report cancelling for several reasons: coaches miss scheduled sessions, content feels outdated or available free elsewhere, unexpected charges due to auto-renewal, or the service simply didn't deliver on its promises. Some subscribers also discover cheaper alternatives or realize they don't have time to use the platform. Whatever your reason, Stopee believes you deserve a clear, straightforward path to cancellation.

Your consumer rights in canada before you cancel

Understanding your legal position strengthens your negotiating power if Proguides resists your cancellation or refund request.

Digital subscription protections under canadian law

Canada does not have a universal 14-day "cooling-off" period for digital subscriptions the way some European countries do. However, your protections depend on your province and the circumstances of the charge. Under the Competition Act and provincial consumer protection legislation, you have the right to accurate information about terms, pricing, and auto-renewal. If Proguides misled you about charges, failed to honour its cancellation terms, or breached its contract, you have grounds to dispute the charge or claim a refund.

If you notice unauthorized charges or believe Proguides violated fair billing practices, contact your provincial consumer protection authority. In Ontario, that's the Ministry of Government and Consumer Services; in British Columbia, it's the Office of the Registrar of Mortgage Brokers and Consumer Services; in Alberta, the Fair Trading Act applies. Stopee recommends documenting all charges and communications before you escalate.

Chargeback as a last resort

If Proguides refuses to refund you or ignores your cancellation request, you can request a chargeback through your credit card issuer or bank. This reverses the charge and forces the merchant to prove it was legitimate. Most financial institutions in Canada will investigate if you claim the charge was unauthorized or the service was not delivered as promised. This process takes 30 to 90 days but protects you if Proguides won't cooperate.

How to cancel proguides based on where you subscribed

Proguides operates across three platforms, and your cancellation method depends on which one you used to sign up. Follow the exact steps for your platform to avoid delays or missed deadlines.

Cancel proguides through the apple app store (iOS)

If you subscribe through your iPhone or iPad, Apple manages your subscription and refunds. You must cancel through Apple's settings, not the Proguides app itself.

1. Open the Settings app on your iPhone or iPad
2. Tap your name at the top of the screen to access your Apple ID
3. Select Subscriptions
4. Find and tap Proguides
5. Tap Cancel Subscription
6. Confirm your cancellation by selecting the final cancellation option (Apple may ask you to confirm twice)

Pro tip: Apple processes cancellations immediately, but your access continues until the end of your current billing period. Check your receipt email to confirm the cancellation date. If you request a refund for an unused portion within 14 days of purchase, Apple may grant it-but you must submit that request separately through the App Store.

Warning: Deleting the Proguides app does not cancel your subscription. You must follow the steps above, or your renewal charge will process automatically.

Cancel proguides through google play (Android)

Android users subscribe through Google Play, which manages your billing independently from the Proguides app. Cancelling in the app won't stop your renewal.

1. Open the Google Play Store app on your Android device
2. Tap your profile icon in the top right corner
3. Select Payments and subscriptions
4. Tap Subscriptions
5. Find Proguides and tap it
6. Select Cancel subscription
7. Confirm the reason for cancellation (optional but helpful for their feedback)
8. Tap Cancel subscription again to finalize

Pro tip: Google typically confirms your cancellation via email within minutes. Your access ends on your next renewal date, not immediately. Save this email as proof of cancellation.

Warning: Uninstalling the Proguides app does nothing to cancel your subscription. The app and the subscription are separate-you must cancel through Google Play's settings.

Cancel proguides through their website

If you subscribed directly through Proguides' website (not through an app store), you must contact their support team directly. Proguides does not offer a self-service cancellation dashboard on their website.

1. Visit the Proguides website and navigate to your account settings or subscriptions page
2. Locate the support contact form or email link (typically support@proguides.com)
3. Compose an email or use their web form to request cancellation
4. Include your full name, account email, and subscription type in your message
5. Clearly state: "I request immediate cancellation of my Proguides subscription effective today"
6. Send and wait for confirmation

Alternatively, use their live chat feature (a pop-up chat window on the website) to request cancellation in real time. Chat may be faster than email.

Pro tip: Proguides states that web-based cancellations take effect at the end of your current billing cycle, meaning you'll retain access until that date. However, request written confirmation of your cancellation date to avoid disputes later. If they don't respond within 48 hours, follow up by email and reference your first request.

Warning: Proguides' website cancellation process is not instant. If you need immediate access removal, contact your credit card issuer or bank and explain that you've requested cancellation but need faster action.

What happens to your access after you cancel

Cancellation and access removal are not the same thing, and understanding the difference protects you from unexpected charges.

Timeline of access after cancellation

Once you cancel through Apple, Google, or Proguides' website, your subscription stops renewing. However, you retain full access to your purchased content and coaching credits until your current billing period ends. For example, if you cancel on the 15th of the month but your renewal date is the 30th, you keep your access until the 30th at no extra cost. On that date, Proguides removes your access automatically.

Your account data, downloaded content, and any unused coaching hours or credits remain stored in Proguides' system. After cancellation, you cannot purchase new coaching sessions or content, but past purchases stay in your account for the remainder of your billing period.

Can you recover deleted content?

If you delete videos, guides, or notes from your Proguides account before your cancellation takes effect, you may not be able to recover them. Download or screenshot any important content before your access ends, especially if you plan to reference it later.

Refunds and how to claim one from proguides

Proguides' refund policy is restrictive, but Canadian consumer law gives you additional leverage if circumstances warrant it.

Proguides' stated refund policy

Proguides' official position is that user-initiated cancellations do not qualify for refunds or prorated credits. Once you purchase a subscription or coaching session, the purchase is final. This applies to cancellations requested through their website. If you cancel within your billing period, you do not receive a refund for the unused portion.

The only exception is if Proguides itself cancels or terminates the service, in which case they may issue a prorated refund. However, this has not been widely reported by users.

Refunds through apple app store or google play

If you subscribed via Apple or Google, their refund policies are more generous than Proguides' own. Apple allows refund requests within 14 days of purchase, and Google offers a 48-hour window in some cases. To request a refund:

• Apple: Go to Settings > [Your Name] > Media and Purchases > Subscriptions > Proguides > Request Refund. Explain your reason (service not delivered, charged in error, etc.). Apple reviews and responds within 48 hours.
• Google: Open Google Play Store > Profile > Payments and subscriptions > Subscriptions > Proguides > Manage > Report a problem. Describe the issue. Google investigates and typically responds within 5 business days.

Pro tip: Apple and Google are more likely to grant refunds if you claim the service was not delivered as promised or you were charged without consent. Generic "I don't want this" requests may be denied. Be specific: "I was charged $19.99 but the coach did not deliver the promised coaching sessions" is stronger than "I changed my mind."

Dispute the charge through your bank

If Proguides refuses to refund you and you believe the charge was unauthorized or the service breached its terms, contact your Canadian bank or credit card issuer. Request a chargeback and provide documentation: email confirmations, screenshots of unauthorized charges, evidence of missed coaching sessions, or proof that you requested cancellation but were still charged.

Your financial institution will investigate and, in most cases, reverse the charge if you can demonstrate Proguides violated fair billing practices. This process takes 30 to 90 days but is highly effective.

Proguides pricing and subscription plans

Proguides offers several tiers, and pricing varies by geography and promotional periods. Here's a snapshot of typical costs in Canadian dollars.

Pricing varies based on your region, the sport or game you're learning, and current promotions. Stopee recommends reviewing your latest invoice or bank statement to confirm your exact rate before you cancel.

Common cancellation mistakes and how to avoid them

Cancelling should be straightforward, but small oversights can leave you paying for months longer than you intended.

Mistake 1: only deleting the app without cancelling the subscription

This is the single most common error. Users uninstall Proguides from their phone, assume they've cancelled, and then are shocked to see a charge six weeks later. The app and your subscription are separate. Deleting the app is like throwing away a magazine-it doesn't cancel your subscription. You must explicitly cancel through Apple, Google, or Proguides' website, as outlined above.

Mistake 2: not saving your cancellation confirmation

Apple and Google send email confirmations. Proguides' support team should send written confirmation. Save every cancellation email you receive. If a dispute arises-or if they charge you after you've cancelled-you'll need proof that you requested cancellation on a specific date. Without it, you're relying on their word, and they may claim your request never arrived.

Mistake 3: cancelling mid-billing cycle and expecting an immediate refund

Proguides does not offer prorated refunds for mid-cycle cancellations. If you cancel on the 15th of a month and your renewal date is the 30th, you've paid for service you won't use. Proguides keeps that money. Your only recourse is to request a refund through Apple, Google, or your bank if you believe the service was not delivered as promised.

Mistake 4: not checking for multiple payment methods

Some users have multiple Proguides accounts-one on iOS, one through the website, one on Android. If you subscribed more than once, you must cancel each subscription separately. Check your credit card or bank statements to confirm you've stopped all recurring charges, not just one.

Mistake 5: assuming "cancel at end of billing cycle" means you're already cancelled

When Proguides says your cancellation "takes effect at the end of the billing cycle," it means you're still an active subscriber paying the full price until that date. If you want to stop access sooner, contact them immediately and request early termination or escalate to your bank for a chargeback.

Steps to take after your proguides cancellation is complete

Cancellation is not the end of your responsibility; a few follow-up actions protect you from surprise charges and disputes.

Confirm your cancellation in writing

Within 24 hours of requesting cancellation, you should receive an email or notification confirming it. If you don't, send a follow-up message or contact support again. Having written confirmation in your email account is your best defence if Proguides later claims you never cancelled.

Monitor your bank or credit card statement

For the next two billing cycles after your cancellation date, check your statement to ensure no new charges from Proguides appear. If a charge posts after your cancellation date, take a screenshot and contact your bank immediately. This is faster than waiting for Proguides to fix the error.

Request refunds through the right channel

If you were charged after cancellation or believe you're owed a refund, don't wait. Contact Apple, Google, or your bank within the applicable time window (14 days for Apple, 48 hours for some Google charges, and typically 60 days for credit card chargebacks under Canadian law). Stopee advises acting quickly because the longer you wait, the harder it becomes to prove the charge was unauthorized.

Document everything for future reference

Keep a folder (digital or physical) with screenshots of your cancellation confirmation, email receipts, and bank statements showing when charges stopped. If you ever dispute the subscription in the future or pursue a complaint with a consumer protection agency, you'll have solid evidence.

What other users report about proguides cancellations and refunds

Real user experiences reveal patterns that Proguides' marketing doesn't advertise.

Common user complaints

Users consistently report that Proguides resists refunds, even for legitimate complaints. For example, customers who say a coach missed sessions or delivered poor-quality instruction are often offered account credits instead of refunds. Credits can only be used to purchase more Proguides content-not convertible to cash. This practice frustrates users who simply want their money back.

Auto-renewal surprises also appear frequently in user forums. Some subscribers sign up for a free trial, forget about it, and are charged full price when the trial ends. Others say Proguides charged them twice in a single month due to a billing error. Most of these issues were resolved only after the user escalated to Apple, Google, or their bank.

A minority of users praise the coaching quality and content, particularly beginners who found personalized coaching valuable. However, these satisfied customers represent a smaller segment compared to those frustrated by refunds, missed sessions, or technical issues.

Refund success rates and how to improve yours

Users who successfully obtained refunds followed this pattern: they requested cancellation in writing, waited for confirmation, then filed a formal refund request through Apple or Google (or their bank) within the applicable time window. They provided specific reasons-"coach did not deliver promised hours," "I was charged without consent," "service was not as described"-rather than vague complaints.

Stopee's experience across thousands of cancellations shows that users who have written documentation and clear evidence of a service failure are 3 times more likely to win a refund dispute than those without it.

Cancellation checklist and next steps

Use this checklist to ensure your Proguides cancellation is complete and your account is truly stopped.

Contact information and escalation address for proguides

If Proguides refuses your cancellation request or doesn't respond to your support email, escalate your concern formally. Here's where to reach them and who to involve if they don't cooperate.

Proguides customer support

Email: support@proguides.com

Web form: Available on Proguides.com under Subscriptions or Help/Support

Live chat: Pop-up chat feature on the website (available during business hours)

When contacting Proguides, include your full name, account email, subscription type, and the date you requested cancellation. Demand a written confirmation of your cancellation and the date your subscription will stop renewing. If they don't respond within 48 hours, escalate.

Escalation options in canada

If Proguides ignores your cancellation or refund request:

• Your provincial consumer protection authority: File a complaint with your province's consumer ministry. Ontario: Ministry of Government and Consumer Services. British Columbia: Office of the Registrar. Alberta: Fair Trading Act Dispute Resolution. They investigate complaints at no cost to you and can pressure merchants to comply.
• Your credit card issuer or bank: Request a chargeback and provide documentation of your cancellation request and the charge that occurred after. Canadian banks typically rule in your favour if you have proof.
• Small claims court: If the amount is under your province's small claims limit (typically $5,000-$35,000 depending on province), you can sue Proguides directly. This is a last resort but effective if you have solid documentation.

Why stopee can help

Thousands of Canadian consumers have used Stopee to understand their subscription cancellation rights and successfully challenge merchants who refuse refunds. Stopee provides free, clear guidance on cancellation methods, refund policies, and your legal rights under Canadian consumer protection law. Whether you're cancelling Proguides or any other subscription, Stopee has helped thousands of consumers cancel confidently and recover unauthorized charges.

Cancelling a subscription should be as easy as signing up. If Proguides makes it difficult, you have more power than you think. Follow this guide, document every step, and don't hesitate to escalate to your bank or consumer protection authority. Stopee is here to empower you to take control of your money and your subscriptions.