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Cancel Proguides: Step-by-Step Guide
How to cancel ProGuides in new zealand and reclaim your gaming investment
What is ProGuides and why you might want to cancel
ProGuides is a video-game coaching and membership platform built for players and aspiring guides who want structured tutorials, live coaching sessions, and community access. You get on-demand video content, one-on-one coaching, and tiered membership benefits depending on your plan. The service operates globally, so as a New Zealand user, you access the same platform and billing systems as players worldwide.
Whether you've outgrown the coaching, found better alternatives, or simply need to cut costs, cancelling ProGuides should be straightforward. At Stopee, we've helped thousands of consumers navigate gaming platform cancellations, and we know the process can feel opaque. This guide cuts through that fog and puts the power back in your hands.
Why cancelling matters in new zealand
Subscription platforms often rely on billing inertia-the assumption that you'll forget to cancel or won't know how. New Zealand's Consumer Guarantees Act (1993) protects you in ways many subscriptions don't advertise. You have rights that go beyond what ProGuides' terms might suggest. Stopee exists to remind you of those rights and show you how to exercise them.
When cancellation makes sense
Cancel ProGuides if you're no longer using the coaching features, if you've found cheaper alternatives, if billing disputes occur, or if the content doesn't match your skill level anymore. Gaming communities evolve, and your subscription should evolve with you.
How to cancel ProGuides step by step
ProGuides offers multiple cancellation routes depending on where you pay for your membership. We'll walk you through each one.
Cancel through ProGuides support channels
This is the most direct route if you pay ProGuides directly (not through an app store).
- Email ProGuides support at support@proguides.com with the subject line "Cancellation request."
- Include your account email address and username.
- State clearly: "I wish to cancel my ProGuides membership effective immediately" or "at the end of my current billing cycle."
- Request written confirmation of your cancellation.
- Check the ProGuides website help or support section for a dedicated cancellation form.
- Look for "Account settings" or "Manage subscription."
- Some platforms hide cancellation buttons; Stopee recommends using email as backup proof.
- Use the pop-up chat (when available) on the ProGuides website to request cancellation in real time.
- Screenshot the conversation for your records.
- Ask the agent to confirm the cancellation in writing via email.
- Wait for written confirmation from ProGuides support within 2-3 business days.
Cancel if you pay through apple app store (iOS or macOS)
Important: If you bought your ProGuides membership via Apple, you must cancel through Apple, not through ProGuides directly. Apple holds the billing relationship, and ProGuides cannot cancel app store subscriptions for you.
- On your Mac or iPhone, open the App Store.
- Click your account icon (top right).
- Select "Subscriptions."
- Find ProGuides in your active subscriptions list.
- Click "Edit" or tap the subscription, then select "Cancel subscription."
- Apple will show you the exact date your access ends.
- Confirm the cancellation.
- Apple sends a confirmation email; save this as proof.
For detailed Apple support, visit Apple's New Zealand subscription management guide.
Cancel if you pay through google play (Android)
Important: Like Apple, Google Play handles billing directly. You cancel through Google, not ProGuides.
- Open the Google Play Store app on your Android device.
- Tap your profile icon (top right).
- Select "Payments and subscriptions."
- Tap "Subscriptions" and find ProGuides.
- Alternatively, open Google Play on the web at play.google.com/store and follow the same path.
- Tap "Cancel subscription."
- Google will ask if you want to keep your current billing period or cancel immediately.
- Confirm and check your Gmail for the cancellation confirmation.
- Save this email as proof of cancellation.
What happens to your account after cancellation
Understanding what you lose and when is crucial to avoid surprises. Cancellation doesn't mean instant deletion-there's usually a grace period.
Your access timeline after cancellation
When you cancel, ProGuides allows you to retain access to all paid content and membership features until your current billing cycle ends. If your next billing date is 15 December, you keep full access until 14 December at 11:59 PM. After that date, your account downgrades or locks, depending on ProGuides' settings.
Pro tip: Use the remaining days to download or screenshot coaching materials you want to keep. Some guides share their content across devices, so grab what matters before time expires.
What you won't lose
Cancellation stops future renewal charges immediately. Your bank or card issuer receives no more charges from ProGuides. If ProGuides initiated cancellation (rare), they may apply a pro-rata refund for the unused portion of your current cycle-though this isn't guaranteed and depends on their discretion.
Keeping records of your cancellation
Save every email confirmation, screenshot of the cancellation form, and app store receipt. If ProGuides bills you again after you've cancelled, Stopee recommends having these records ready to dispute the charge with your bank or the Commerce Commission.
Will ProGuides refund your subscription fees
This is where ProGuides' policy diverts sharply from what many New Zealand consumers expect.
ProGuides' official refund stance
ProGuides states that purchases are final upon cancellation. They do not prorate refunds for user-initiated cancellations-meaning if you cancel on day 5 of a 30-day cycle, you forfeit the remaining 25 days. The sole exception is if ProGuides cancels your subscription; in that rare case, they may offer a pro-rata refund for unused time.
What new zealand law says about refunds
The Consumer Guarantees Act (1993) and the Fair Trading Act (1986) give you stronger protections than ProGuides' terms alone. If the service is not fit for purpose, if it doesn't match the description, or if ProGuides misrepresented features, you may have grounds to request a refund. Stopee advises that ProGuides' blanket no-refund policy doesn't override these legal rights, especially within 14 days of purchase.
If ProGuides refuses a refund and you believe you have a legitimate complaint, escalate to the Commerce Commission or your financial institution. A chargeback or dispute through your bank often succeeds where ProGuides' support won't budge.
Anecdotal refund exceptions
Some users report receiving courtesy refunds or credits after disputing charges or demonstrating service failures. These aren't guaranteed and often require proof of non-performance-for example, if a live coaching session was cancelled without notice, or if promised content never arrived. Stopee recommends documenting every issue in writing before requesting an exception.
ProGuides pricing and membership tiers in new zealand
Knowing what you're paying for makes the cancellation decision clearer. Here's a breakdown of ProGuides' membership options and costs.
Membership pricing table
| Membership tier | Annual cost (NZD) | Setup fee | Best for |
|---|---|---|---|
| Affiliate Member | $65 | $30 one-off | Aspiring guides; educational tours, webinars, mentorship |
| Full Member | $130 | $30 one-off | Guides with 2+ years experience and 120+ guiding days |
| Industry Partner Member | $245 | None | Tourism businesses; advertising and partnership benefits |
These are annual membership fees for ProGuides New Zealand Inc. If you're on a monthly digital subscription through the ProGuides gaming platform, costs vary by region and game title. Always check your billing statement for the exact charge amount.
Your consumer rights when cancelling ProGuides
New Zealand law backs you more than you might expect. Know your rights before you cancel.
Consumer guarantees act protections
Under the Consumer Guarantees Act, any digital service sold to you must be of acceptable quality, fit for purpose, and accurately described. If ProGuides doesn't deliver-if coaching sessions are consistently cancelled, if the platform is unusable, or if features promised are absent-the service isn't fit for purpose. You may claim a refund, replacement, or repair within a reasonable timeframe, even if ProGuides says "no refunds."
The Act also gives you a 14-day cooling-off period for distance contracts (online purchases), meaning you can cancel within 14 days and request your money back, provided you haven't substantially used the service. ProGuides doesn't advertise this, but Stopee reminds you it's law, not a suggestion.
Fair trading act and misleading claims
If ProGuides misrepresented the service-for instance, advertising "unlimited one-on-one coaching" but limiting you to one session per month-the Fair Trading Act (1986) gives you grounds to dispute charges. Document any misleading claims in screenshots and report patterns to the Commerce Commission if necessary.
When to escalate beyond ProGuides
If ProGuides refuses a refund you believe you're entitled to under law, contact the Commerce Commission (comcom.govt.nz). If the dispute involves a credit card, ask your bank to initiate a chargeback citing "service not as described" or "no delivery." Stopee has seen banks overturn ProGuides' final refusal within days once proper documentation is provided.
Common cancellation mistakes and how to avoid them
Cancelling a subscription sounds simple, but small oversights can cost you money and access. We hear these stories often, and you don't have to repeat them.
Mistake 1: thinking you've cancelled when you haven't
The single most expensive error is closing the browser after clicking "Cancel," assuming you're done. Many platforms don't send confirmation emails unless you request them. Always wait for written confirmation via email before you consider cancellation complete. If you don't receive one within 48 hours, follow up immediately.
Mistake 2: cancelling through the wrong channel
If you pay via Apple or Google, cancelling through ProGuides' support won't work. You must cancel through the app store itself. Stopee regularly encounters users who emailed ProGuides, got told "it's cancelled," and then discovered weeks later that Apple kept billing them. Always cancel where you pay.
Mistake 3: ignoring charges after you've cancelled
If ProGuides charges you after cancellation confirmation, dispute it immediately with your bank or card issuer. Don't assume it's a mistake that will resolve itself. Banks have strict time windows for chargebacks (typically 120 days), so act fast. Submit your cancellation confirmation email as evidence.
Mistake 4: not checking your auto-renewal terms
Some subscriptions renew on different dates depending on when you joined. If you joined on the 22nd, your renewal is the 22nd of every month-not the first. Missing this detail means thinking you've cancelled when actually the renewal date hasn't arrived yet. Check your exact billing date before cancelling.
Mistake 5: deleting your account instead of cancelling
Account deletion and subscription cancellation are different. Deleting your account might remove your profile but leave the recurring subscription active. Always cancel the subscription first, then delete the account if you wish.
Checklist: steps to complete before and after cancellation
Use this checklist to ensure nothing falls through the cracks.
Before you cancel
- Download or screenshot any coaching notes, training materials, or custom guides you've received.
- Note your exact billing date and next renewal date from your account settings or latest invoice.
- Decide whether you want to cancel immediately or at the end of your current cycle (and choose accordingly when prompted).
- Gather your ProGuides account email, username, and any reference numbers.
- Take a screenshot of your current subscription status in your account or app store.
At cancellation
- Use the appropriate channel: ProGuides support email, Apple subscription settings, or Google Play-not a random contact form.
- Send a clear, one-sentence cancellation request: "I request immediate cancellation of my ProGuides membership effective [date]."
- Request written confirmation and save every reply.
- Screenshot the cancellation confirmation or app store approval.
After cancellation
- Check your inbox daily for 3 days for the confirmation email.
- Log into your ProGuides account 24 hours later to verify cancellation status.
- Monitor your bank or card statement for 30 days to ensure no further charges appear.
- If a charge appears after cancellation, dispute it with your bank immediately and reference your cancellation email.
- Keep all cancellation records for at least 12 months.
Contact information for ProGuides new zealand
If you need to send formal correspondence or lodge a complaint, use these official addresses for ProGuides New Zealand Inc.
Postal addresses for ProGuides
Primary address:
ProGuides New Zealand Inc.
123 Woodglen Road
Glen Eden, Auckland 0602
New Zealand
Alternative address:
9 Rushland Rise
Pukekohe 2120
Auckland, New Zealand
Important: Always confirm the current mailing address before sending any formal cancellation letter or dispute notification. Contact ProGuides support to verify which address is active, as business addresses can change. If you're sending a registered letter as proof of cancellation (recommended for major disputes), confirm the address first.
Email support
Send all cancellation requests to support@proguides.com with clear subject lines: "Subscription Cancellation Request."
Keep copies of all emails sent and received. If ProGuides doesn't respond within 5 business days, follow up or escalate to the Commerce Commission.
When to seek help from stopee or regulators
Most cancellations go smoothly, but sometimes you need backup. Stopee has helped thousands of consumers cancel stubborn subscriptions and recover refunds.
Contact the commerce commission if:
- ProGuides refuses to cancel after multiple requests.
- They continue charging you after cancellation confirmation.
- They misrepresented features or service quality.
- You believe your consumer rights under the Consumer Guarantees Act have been breached.
Visit comcom.govt.nz to lodge a complaint online or call 0800 943 600.
Contact your bank if:
- ProGuides bills you after cancellation and won't refund.
- You want to dispute charges as "service not delivered" or "unauthorised."
- You need a chargeback processed.
Act within 120 days of the disputed charge. Provide your bank with cancellation emails as evidence.
How Stopee helps: Stopee has helped thousands of consumers cancel gaming memberships, recover refunds, and navigate disputes with global platforms. If ProGuides keeps billing you or refuses your cancellation, Stopee offers step-by-step dispute templates, evidence organisation, and escalation guidance tailored to New Zealand law. Visit stopee.com to access free cancellation guides, complaint letters, and real consumer experiences with ProGuides.
Summary and your next steps
Cancelling ProGuides is straightforward if you follow the right steps and use the right channel-but the subscription landscape is deliberately designed to keep you paying. You have real power here: New Zealand law protects you more than ProGuides' terms admit, and once you know how to leverage that, refunds and smooth cancellations become achievable.
Here's your action plan: First, identify where you pay (ProGuides directly, Apple, or Google). Next, use the step-by-step instructions above to cancel through the correct channel. Finally, document everything and monitor your billing for 30 days. If ProGuides refuses a refund you're entitled to, escalate to the Commerce Commission or your bank.
Cancelling a subscription shouldn't feel like fighting a corporation. At Stopee, we believe consumer power comes from knowledge, clarity, and persistence. Stopee has helped thousands of consumers cancel gaming platforms, recover refunds, and reclaim control of their subscriptions. Visit stopee.com for free cancellation guides, complaint templates, and real stories from people who've successfully cancelled. Your gaming budget is yours to control-take it back today.