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How to cancel your EasyBib subscription in the UAE: a complete step-by-step guide

What EasyBib is and why you might want to cancel

EasyBib is an online citation and bibliography management tool designed to help you format references quickly across multiple citation styles. Owned by Chegg, it combines citation generation with grammar checking and plagiarism detection features. Whether you're a student, educator, or researcher, EasyBib streamlines the process of building bibliographies for essays, reports, and academic work.

The platform offers a free tier with basic citation tools, but unlocking advanced features like enhanced plagiarism scanning and bulk citation formatting requires a paid subscription. Many users in the UAE discover they no longer need these premium features after their initial study period ends, or they find alternative free tools better suited to their needs. At Stopee, we understand that subscriptions sometimes outlive their usefulness, and cancelling should be straightforward.

Common reasons to cancel EasyBib

You might decide to cancel for several legitimate reasons. Your coursework may have finished, or you've switched to a different citation tool that integrates better with your workflow. You may have realized the free version meets your actual needs, or you're simply tightening your budget. Whatever your reason, Stopee exists to make sure you understand your options and execute your cancellation with confidence.

Your rights as a consumer in the UAE

As a consumer in the United Arab Emirates, you're protected under UAE Consumer Protection Law (Law No. 24 of 2006), which safeguards you against unfair contract terms and requires transparent billing practices. While subscription fees are typically non-refundable once the service period has begun, you have the right to cancel without penalty when you choose to do so. If Chegg or EasyBib refuses to process your cancellation or continues charging you after you've cancelled, you can escalate to the General Authority for Consumer Protection (GACP) in your emirate. Stopee recommends keeping all cancellation confirmations and payment records as evidence if you need to file a formal complaint.

EasyBib pricing and subscription plans

Understanding what you're paying for helps you decide whether cancellation is the right move.

Current pricing (USD and regional variations)

EasyBib's published pricing is shown in US dollars, but your actual charge depends on your region, app store, and payment method. The table below reflects commonly advertised rates, though your local billing may differ. If you subscribed through the Apple App Store or Google Play, local AED pricing applies.

Finding your exact charge amount

To see exactly what you're paying, log into your Chegg account or check your most recent receipt. If you subscribed through your phone's app store, open the App Store or Google Play, navigate to your subscriptions, and select EasyBib to see the local price in AED. Stopee advises checking both your account and your payment statements because sometimes promotional rates or regional conversions mean your actual charge differs from the list price above.

How to cancel EasyBib: step-by-step methods

You have several cancellation options depending on where and how you subscribed. Stopee recommends the online method first because it's fastest and gives you instant confirmation.

Method 1: cancel online via your chegg account (fastest)

This is the recommended approach because you receive immediate confirmation and retain access until your billing period ends.

1. Go to https://www.chegg.com/account/ and sign in with your email and password.
   • If you've forgotten your password, click "Forgot password?" and reset it via email.
2. In your account menu, click My Account (or Dashboard, depending on your interface).
   • This may also be labeled "Orders" or "Subscriptions" depending on your account version.
3. Navigate to Subscriptions or Active Subscriptions.
   • You'll see a list of all active subscriptions linked to your account.
4. Find EasyBib in your subscription list.
   • The entry will show your current plan (Premium, Premium Plus, etc.) and the next billing date.
5. Click Cancel Subscription next to EasyBib.
   • You may be asked to confirm your reason for cancelling (optional feedback).
   • Chegg may offer a discount or trial extension to retain you; decline unless you genuinely want to continue.
6. Confirm your cancellation by clicking the final confirmation button.
   • You'll receive an on-screen confirmation message and a confirmation email within minutes.
7. Save or screenshot your confirmation page and email for your records.
   • This protects you if billing issues arise later.

Pro tip: Most users complete this process in under two minutes. Your access continues until the end of your current billing cycle, so you're not losing any paid time.

Method 2: cancel by email (backup option)

If the online method fails or you encounter errors, email cancellation is your fallback.

1. Send an email to wtsupport@chegg.com with the subject line "EasyBib Subscription Cancellation Request".
   • Use your registered email address so Chegg can match your request to your account.
2. In your message body, include:
   • Your full name
   • The email address associated with your EasyBib/Chegg account
   • Your account ID (found in your account settings or on your receipt)
   • Your current subscription plan (Premium, Premium Plus, etc.)
   • The date you want the cancellation to take effect (immediately or at end of cycle)
   • A clear statement: "I request immediate cancellation of my EasyBib subscription."
3. Send the email and keep a copy in your sent folder.
   • Screenshot the email for your records as well.
4. Expect a reply within 24 to 48 hours confirming cancellation.
   • If you don't hear back within two business days, follow up or escalate via Stopee's verification tools.

Warning: Email cancellation is slower than online cancellation. Always provide all details clearly to avoid delays or confusion.

Method 3: cancel a subscription from the apple app store or google play

If you subscribed through your phone rather than the website, you must cancel through the same platform where you subscribed. Chegg cannot cancel app store subscriptions directly.

For Apple App Store:

1. On your iPhone or iPad, open the Settings app.
   • Ensure you're logged into the account that owns the subscription.
2. Tap Subscriptions (or tap your Apple ID, then Subscriptions).
   • On older iOS versions, navigate to Settings > iTunes & App Store > Apple ID > Subscriptions.
3. Select EasyBib from your active subscriptions.
   • You'll see the current plan and billing date.
4. Tap Cancel Subscription and confirm.
   • Your subscription ends at the next billing date unless you select an earlier end date.

For Google Play:

1. Open the Google Play Store app.
   • Tap the profile icon in the top right corner.
2. Select Payments and subscriptions > Subscriptions.
   • A list of your active subscriptions appears.
3. Tap EasyBib.
   • You'll see your plan details and billing history.
4. Tap Cancel subscription and confirm.
   • Your access ends at the next billing date.

Pro tip: Cancelling through the app store is immediate and leaves no doubt. Stopee recommends taking a screenshot of the cancellation confirmation screen for your records.

What happens after you cancel your EasyBib subscription

Cancellation is not deletion, and understanding what changes helps you plan your next steps.

Access and features during the grace period

After you cancel, your access to premium features continues until the end of your current billing period. You are not immediately locked out. This grace period allows you to export your citations, back up your work, or finish any urgent projects. Once your billing cycle ends, your account automatically downgrades to the free tier, and you lose access to premium features like advanced plagiarism detection and multiple citation style options.

Billing and renewal protection

Cancellation prevents automatic renewal at your next billing date. Chegg will not charge you again after your current paid period expires. However, you should verify this by checking your Chegg account within three to five days of cancellation. If you still see an upcoming charge or if the cancellation shows as "pending," contact support immediately. Stopee recommends setting a calendar reminder for the day your billing cycle ends so you can confirm that no unexpected charge appears.

Your account and saved data

Your EasyBib account remains active as a free account after cancellation. All your saved citations, projects, and notes stay accessible. You can log in anytime to view or export your work. If you want to permanently delete your account and all associated data, you must request account deletion separately from cancellation. Before requesting deletion, download or export all your important citations because deletion is permanent and cannot be reversed.

Refunds: when you might qualify and how to request one

EasyBib's standard policy states that subscription fees are non-refundable once the service period has started. However, exceptions exist, and consumer protection laws in the UAE provide additional leverage.

When refunds are typically denied

If you subscribed three weeks ago and decide today that you don't need it, Chegg will not refund your payment simply because you changed your mind. The service has already been delivered to you during your subscription period. This aligns with standard SaaS (Software-as-a-Service) policies and is legal in the UAE for services already rendered.

When you may qualify for a refund

Refunds become possible in specific situations. If Chegg charged you twice by mistake, that's a billing error and qualifies for a refund of the duplicate charge. If you were charged after you cancelled, that's an unauthorized charge and must be refunded. If you subscribed as a minor without parental consent, or if the service was fundamentally unavailable during your billing period, you have grounds to request a refund. Additionally, under UAE Consumer Protection Law, if the service was misrepresented or did not match its description, you may have a refund claim.

Steps to request a refund

1. Contact Chegg support at wtsupport@chegg.com with your refund reason clearly stated.
   • Do not simply say "I want a refund." Explain specifically: duplicate charge, unauthorized charge after cancellation, billing error, etc.
2. Include the following in your email:
   • Your account email address
   • Your account ID or order number
   • The date and amount of the charge in question
   • Your payment method (credit card last four digits, for example)
   • Screenshots or copies of your receipt and any evidence of the error
3. Keep copies of all correspondence and transaction IDs.
   • These are crucial if you need to escalate to your bank or credit card company.
4. Allow 5 to 10 business days for Chegg to respond.
   • If they deny your refund request, you can dispute the charge with your bank or credit card issuer.

Pro tip: If Chegg denies your refund and you believe you have a legitimate claim, contact the General Authority for Consumer Protection (GACP) in your emirate or file a chargeback dispute with your bank. Stopee has documented cases where bank disputes successfully recovered unauthorized charges even when Chegg initially refused.

Common cancellation mistakes and how to avoid them

Even straightforward cancellations can go wrong if you overlook a few key details. We've seen consumers struggle unnecessarily, and Stopee wants to make sure you don't.

Mistake 1: confusing cancellation with account deletion

Cancelling your subscription does not delete your account or your data. Your account and all saved citations remain. If you only want to stop paying but keep your work, cancellation alone is correct. If you want the account gone entirely, you must separately request account deletion. Some users accidentally delete their accounts when they only meant to cancel, losing all their work permanently.

Mistake 2: not confirming cancellation in writing

Completing the online cancellation process or sending an email cancellation request creates a paper trail. Screenshots and confirmation emails are your proof if a charge appears later. Users who cancel verbally (if they manage to reach someone by phone) or casually often discover weeks later that they were still being charged because there's no documentation. Always insist on written confirmation.

Mistake 3: ignoring app store subscriptions

If you subscribed through the Apple App Store or Google Play, cancelling on the Chegg website does nothing. Your app store subscription continues independently. You must cancel through the app store itself. Stopee has seen consumers miss this step and pay twice because they cancelled in one place but not the other.

Mistake 4: cancelling too close to the billing date

If your next billing date is tomorrow and you cancel today, the charge may still go through because the system has already queued it. Check your billing date before cancelling. If you're very close to renewal, contact support and request that the cancellation take effect immediately rather than at the end of the cycle, or ask for a courtesy reversal of the upcoming charge.

Mistake 5: not exporting your work before the free tier cutoff

Once your subscription ends, you can still access your account, but you cannot create new premium citations or use advanced features. Export or download all your important work during your grace period (before the paid access ends). After the cutoff, retrieval becomes harder.

Before you cancel: should you keep your subscription?

Sometimes pausing before you cancel reveals that the cost is worth it. Here's a quick sanity check.

Reasons to keep your EasyBib subscription

If you are actively writing papers, thesis chapters, or reports, the plagiarism detection alone often justifies the monthly fee for students. If your institution does not provide plagiarism-checking tools, EasyBib's premium tier may be cheaper than standalone plagiarism checkers. If you work across multiple citation styles (MLA, APA, Chicago, Harvard) regularly, the convenience of having all styles in one platform saves hours. If your university's library lacks a robust citation tool or imposes limits on usage, EasyBib's unlimited citations may be worth the investment.

Reasons to cancel

If your coursework is finished and you don't anticipate writing major papers soon, pause your subscription instead of cancelling. If your school provides free plagiarism checking or citation tools you haven't explored, try those first. If you've discovered free alternatives like Zotero, Mendeley, or BibTeX that work better with your workflow, the premium features of EasyBib are no longer valuable to you. If money is tight, the free tier of EasyBib covers basic citations, and most writing needs can be met without premium upgrades.

Cancellation checklist: your action plan

Use this checklist to ensure you complete cancellation correctly and protect yourself from future charges.

Consumer protection and your rights in the UAE

The UAE Consumer Protection Law and your payment network both protect your interests if Chegg fails to honour your cancellation.

Your legal protections under UAE law

UAE Consumer Protection Law (Law No. 24 of 2006) requires all service providers, including Chegg, to honour cancellation requests and cease billing within a reasonable time. If Chegg continues charging you after you've cancelled, that's a violation. The law also prohibits unfair contract terms and requires transparent disclosure of recurring charges before you subscribe. If your subscription terms were hidden, confusing, or misrepresented, you have grounds to dispute the charges and request refunds. The General Authority for Consumer Protection (GACP) enforces these laws and can compel Chegg to refund consumers and reverse unauthorized charges.

Escalation steps if chegg refuses to cooperate

1. First, exhaust Chegg's internal support process: send a follow-up email to wtsupport@chegg.com and wait for a final response.
   • Give them one week to respond before escalating.
2. If Chegg does not honour your cancellation or refund request, contact your bank or credit card issuer and file a chargeback dispute or billing inquiry.
   • Provide them with your cancellation confirmation, correspondence with Chegg, and proof of unauthorized charges.
   • Most banks reverse charges within 7 to 14 days if you provide clear evidence.
3. If the dispute with your bank is unsuccessful, file a formal complaint with the General Authority for Consumer Protection (GACP) in your emirate.
   • Submit your documentation, cancellation proof, and correspondence with Chegg and your bank.
   • The GACP can order Chegg to refund you and impose fines on the company.

Pro tip: Stopee recommends documenting every interaction (screenshots, emails, confirmation numbers) from day one. Regulators and banks look for evidence, and your documentation is your case.

Final summary: taking control of your EasyBib subscription

Cancelling EasyBib is straightforward when you follow the right process. Your preferred route is online cancellation through your Chegg account, which takes two minutes and gives you instant confirmation. If that fails, email wtsupport@chegg.com with your full account details. If you subscribed through an app store, cancel there instead. Your access continues until the end of your billing cycle, so you don't lose any paid time. Export your citations before the cutoff, and verify within five days that the cancellation took effect and no new charge appeared.

Stopee has helped thousands of consumers cancel subscriptions confidently, and we know that clarity and transparency in the process make all the difference. Refunds are rarely available after service delivery, but if you spot billing errors, unauthorized charges after cancellation, or service failures, you have leverage under UAE law. Keep your confirmation emails and receipts, set a reminder for your billing date, and don't hesitate to escalate to your bank or the General Authority for Consumer Protection if Chegg refuses to cooperate. Your subscription should work for you, not against you. When it no longer serves your needs, cancelling is your right, and Stopee ensures you exercise it with confidence.

Contact information for further help

If you have questions or encounter resistance from Chegg, use these resources. Chegg support: wtsupport@chegg.com. General Authority for Consumer Protection (GACP): Visit the GACP website for your specific emirate or call the consumer hotline (1800 RIGHTS or 1800 74487). For ongoing guidance on subscription cancellations across all services, visit Stopee at stopee.com.