Manage Easybib

How to cancel EasyBib in new zealand and avoid citation tool regret

What EasyBib is and who uses it

EasyBib is an online citation and bibliography generator that helps you create references in standard formats like APA, MLA, and Chicago style. Whether you're a secondary school student, university researcher, or educator, you've probably encountered it at some point.

The platform automates the tedious work of formatting references, which means you spend less time wrestling with citation rules and more time on actual writing. It also bundles in plagiarism detection and writing feedback tools depending on which subscription tier you choose.

Free versus paid plans

EasyBib offers both free and paid options. The free tier covers basic citation generation, while paid subscriptions unlock plagiarism checking, advanced writing feedback, and citation management across multiple projects.

If you've subscribed through the web, an app store, or via your school's institutional licence, your cancellation route will differ slightly. Keep that purchase channel in mind as you work through this guide.

Why you might want to cancel EasyBib

Students often sign up for EasyBib during exam season or assignment rush, then forget they're paying for it months later. Others find cheaper or free alternatives, or their school provides institutional access that makes a personal subscription redundant.

Whatever your reason, cancelling shouldn't involve hidden fees, lost citations, or surprise charges. At Stopee, we've helped thousands of consumers cut subscriptions they no longer need, and EasyBib cancellations follow a clear, manageable process when you know the steps.

Common reasons for cancellation

• Assignment or course finished; citation tool no longer needed
• Found a free alternative that meets your needs
• Your school now provides institutional access
• Recurring charges went unnoticed for months
• Service quality or features no longer justify the cost

How to cancel EasyBib through your account

The fastest and most reliable way to cancel is through your EasyBib or Chegg account (EasyBib is owned by Chegg). This method generates an immediate confirmation and stops your subscription at the next billing date.

Step-by-step cancellation via web

1. Sign in to your EasyBib account at easybib.com using your email and password.
   • If you've forgotten your password, use the "Forgot password" link to reset it before you proceed.
2. Navigate to your account settings or subscription management page.
   • Look for a menu item labelled "Account", "Subscriptions", "Billing", or "My Plan".
   • This is often found in a drop-down menu under your profile name or initials in the top right corner.
3. Find your active EasyBib subscription in the list.
   • If you have multiple subscriptions, identify the EasyBib one (not other Chegg products).
4. Select the "Cancel" or "Manage subscription" button next to your plan.
   • You may be asked to confirm your reason for cancellation; this is optional feedback, not a barrier to cancelling.
5. Confirm the cancellation when prompted.
   • Read the final confirmation carefully to note your access end date.
6. Screenshot or save the confirmation email immediately.
   • Pro tip: Take a photo of the screen showing your cancellation is complete, including the date and confirmation number. You'll need this if a charge appears later.

Cancellation through app stores

If you subscribed through Apple App Store or Google Play Store, you must cancel through that platform, not the EasyBib website. The app store payment channel doesn't sync with web account settings.

1. For Apple devices: open the App Store app, tap your profile icon (top right), select "Subscriptions", find EasyBib, and tap "Cancel subscription".
   • Confirm the cancellation when prompted.
   • You'll receive a confirmation email from Apple within minutes.
2. For Android devices: open Google Play, tap your profile icon, select "Manage subscriptions", find EasyBib, and tap "Cancel subscription".
   • Confirm when prompted.
   • Google will send a cancellation confirmation email.
3. Check your bank or card statement in 2-3 days to confirm no further charges appear.
   • Warning: Some users report app store subscriptions continuing to charge after cancellation. Monitor your account closely for the first billing cycle.

Alternative cancellation methods if online cancellation fails

If you cannot access your account or the online cancellation button isn't working, Stopee recommends using these backup methods to ensure your subscription stops.

Contact EasyBib support directly

1. Visit the EasyBib help page at easybib.com/support or contact.easybib.com.
   • Look for a "Contact us" form or live chat option.
2. Submit a support ticket with the subject line "Cancel my subscription immediately".
   • Include your account email, the date your subscription began, and the current billing date.
   • State clearly: "I request cancellation of my EasyBib subscription, effective immediately."
3. Send a follow-up email to support@easybib.com (or Chegg's general support) if you receive no response within 5 business days.
   • Pro tip: Keep a copy of every email you send. Support staff turnover is common; a paper trail speeds up resolution.
4. Expect a cancellation confirmation within 1-2 business days.
   • Save this confirmation email in a dedicated folder for your records.

Postal cancellation request (last resort)

If online and email methods fail, you can send a signed written cancellation request by post to the United States address listed below. This method is slower but creates a documented trail.

1. Write a brief letter stating your name, email address, subscription start date, and the date you want the cancellation to take effect.
   • Sign the letter and include a copy of your most recent invoice or proof of payment.
2. Send it by registered or tracked post to:
   • Chegg, Inc.
     PO Box 4668
     New York, NY 10163
     USA
3. Keep the post office receipt showing the tracking number.
   • Allow 10-15 business days for processing after the letter arrives.

What happens to your access after cancellation

Cancelling your subscription doesn't immediately delete your account or lock you out. Understanding what you retain and what you lose helps you plan any last-minute exports of your work.

Access and timeline

When you cancel, you typically keep full access to EasyBib features until the end of your current billing period. If your subscription renews on the 20th of each month and you cancel on the 5th, you have access through the 20th.

Your confirmation email will state the exact date access ends. Mark this date in your calendar so you're not surprised by sudden feature loss.

Your citations and data

Cancelling a subscription does not automatically delete your saved citations, projects, or account data. Your work remains in your account even after access ends, though you may not be able to edit or export it depending on your plan.

If you want to preserve your citations, export them as a document or PDF before your access date passes. Stopee recommends downloading all research projects and bibliography files during the grace period.

Renewal and automatic charges

Automatic renewal should stop after cancellation, but billing systems sometimes malfunction. Check your payment method's transaction history 3-5 days after your access end date to confirm no charge appears.

If you see an unexpected renewal charge, contact EasyBib support immediately with proof of cancellation and request a refund. Document every interaction.

Refunds: what you're entitled to in new zealand

EasyBib does not offer automatic refunds when you cancel mid-billing period. However, New Zealand consumer law provides protections that may entitle you to a refund in specific circumstances.

When refunds are possible

• You were billed in error (charged twice, wrong amount, or currency conversion error)
• The service was faulty or substantially different from what was advertised
• You cancelled within a statutory cooling-off period (usually 14 days for digital services)
• The service was unavailable for a prolonged period due to a technical failure on EasyBib's side

How to request a refund

1. Contact EasyBib support with your request framed as a refund claim, not just a cancellation.
   • Include your account email, order number, date of charge, and the amount charged.
   • State your reason clearly: "I request a refund because [service was unavailable / I was charged in error / the service did not match the description]."
2. Attach supporting evidence:
   • Screenshot of the charge in your bank or app store account
   • The original order confirmation email
   • Evidence of the fault (screenshots showing the service didn't work, error messages, etc.)
   • Cancellation confirmation if you've already cancelled
3. Send the request via email and keep a copy for your records.
   • Use a subject line like "Refund request for EasyBib subscription [your email]".
4. Wait 10-14 business days for a response.
   • If EasyBib refuses or doesn't respond, escalate under New Zealand's Consumer Guarantees Act (see section below).

EasyBib's typical refund stance

EasyBib evaluates refund requests case-by-case and tends to decline refunds for simple cancellations outside the cooling-off window. However, they are more likely to refund if you can demonstrate a service failure, billing error, or reliance on a consumer law.

Pro tip: Mention the Consumer Guarantees Act in your refund request. This signals you understand your rights and take the matter seriously, which can motivate faster resolution.

Your consumer rights under new zealand law

New Zealand's Consumer Guarantees Act and Fair Trading Act protect you when you buy digital services, even subscriptions. Understanding these protections is your leverage if EasyBib refuses a refund or cancellation.

The consumer guarantees act

Under this Act, every service (including digital subscriptions) must be of acceptable quality, fit for purpose, and match any description provided by the seller. If EasyBib fails on any count, you have the right to a refund, repair, or replacement.

Examples of failure include:

• Plagiarism checker not working or giving inaccurate results
• Citation generator producing incorrect formatting repeatedly
• Service down for days without warning
• Promised features missing or hidden behind higher tiers
• Bait-and-switch pricing (advertised price differs from charged price)

If EasyBib refuses your claim

If EasyBib denies your refund request and you believe they've breached the Consumer Guarantees Act, you can escalate to the Commerce Commission (comcom.govt.nz) or seek free advice from Consumer NZ.

Stopee strongly recommends documenting everything before escalating: keep all emails, screenshots, payment proof, and notes on when you cancelled. The Commerce Commission takes documented complaints seriously.

Pricing and plan comparison

EasyBib's pricing varies by region, promotional offers, and purchase channel. Below is a representative overview of typical plans available in New Zealand. Check your account or the website for exact pricing at the time you signed up.

Note: Prices listed are indicative and vary by region, exchange rates, and current promotions. Your actual charge may differ. Check your original order confirmation for the exact amount you agreed to pay.

Common mistakes to avoid when cancelling EasyBib

Cancellation seems straightforward until you stumble into a hidden trap. We've seen countless customers lose refunds or face unexpected charges because they skipped a single step.

Mistake 1: cancelling only on the app, not the web account

If you signed up on the web but have the app installed, cancelling only on the app may not sync with your web account. You must cancel through the same channel you used to subscribe. Always cancel both the app and the web account to be certain.

Mistake 2: not saving your confirmation

EasyBib's confirmation emails are your only proof of cancellation if a charge reappears. Many users delete emails immediately. Screenshot or forward your cancellation confirmation to a separate email account marked "Subscriptions" so it's easy to find later.

Mistake 3: assuming access ends immediately

You keep access until the end of your billing cycle after cancellation. If you cancel on day 1 of a 30-day cycle, you won't lose access until day 30. Don't panic if you can still log in the next day.

Mistake 4: forgetting to check for refunds within 30 days

If you're eligible for a refund under New Zealand consumer law, you have a limited window to claim it. Stopee advises requesting refunds within 30 days of the charge, before merchant dispute windows close.

Mistake 5: ignoring charges after cancellation

Even after you cancel, check your bank statement for 60 days. Sometimes renewal charges slip through. If you spot an unexpected charge, contact your bank immediately to dispute it, then notify EasyBib support with proof.

After cancellation: your checklist

Cancelling successfully means more than just clicking a button. Use this checklist to ensure nothing falls through the cracks.

1. Save your cancellation confirmation email to a dedicated folder or take a screenshot.
   • Label it with the date and subscription name for easy retrieval.
2. Mark the date your access ends in your personal calendar.
   • Set a reminder for the day before to download any citations or projects you need.
3. Export all your citations and bibliography projects to a document or PDF before access ends.
   • Save these files locally or to cloud storage (Google Drive, OneDrive, etc.).
4. Check your bank or app store account 5-7 days after your access end date.
   • Confirm no renewal charge appears on your statement.
5. If a charge appears, take a screenshot immediately and contact EasyBib support within 24 hours.
   • Include your cancellation confirmation as evidence.
6. Keep all correspondence (emails, support tickets, confirmations) for 90 days.
   • This gives you time to dispute charges through your bank if needed.

What customers say about EasyBib and when to consider alternatives

EasyBib holds a 4.5/5 rating across most review platforms, with users praising its ease of use and citation accuracy. However, complaints centre on surprise renewals, difficult cancellation, and customer support responsiveness.

If you're on the fence about cancelling, consider these alternatives: free options like Zotero, Mendeley, or Google Scholar; institutional access through your school (check with your librarian); or simpler tools like CitationMachine or BibMe for occasional use.

Cancellation address and escalation contacts

Use this information if online cancellation fails and you need to escalate your case.

EasyBib / chegg mailing address for written cancellation requests

Chegg, Inc.
PO Box 4668
New York, NY 10163
United States

Consumer escalation in new zealand

If EasyBib refuses a cancellation, refund, or service complaint:

• Commerce Commission: comcom.govt.nz or phone 0800 943 600 (complaints about unfair trading, breaches of the Consumer Guarantees Act)
• Consumer NZ: consumer.org.nz or phone 09 412 2865 (free consumer advice and dispute support)
• Disputes Tribunal: disputes.govt.nz (small claims arbitration up to NZD $20,000)

Your payment provider

If you paid by credit card or debit card and EasyBib refuses a legitimate refund, contact your bank to dispute the charge. Provide proof of cancellation and your refund request. Banks often reverse charges on behalf of cardholders without waiting for the merchant's permission.

Final word: you've got this

Cancelling EasyBib takes 10 minutes online and zero stress once you know the exact steps. Unexpected charges, lost access, and refund headaches only happen when you skip documentation or use outdated cancellation paths.

At Stopee, we've guided New Zealand customers through thousands of subscription cancellations, and EasyBib is one of the straightforward ones. Follow the web account method, screenshot your confirmation, monitor your bank account, and you'll be free of automatic charges within a single billing cycle.

If you hit a wall, use the escalation contacts above. The Commerce Commission and Consumer NZ exist precisely to protect you when companies ignore cancellation requests or refund claims. You have rights, you have leverage, and you have clear next steps.

Stopee has helped thousands of consumers cancel unwanted subscriptions and recover refunds. Whether it's EasyBib, Chegg, or any other service charging your card, our step-by-step guidance puts you back in control. Your wallet will thank you.