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Cancel Epic: The Right Way
How to cancel epic games and get your refund in new zealand
What is epic games and why you might need to cancel
Epic Games operates multiple services across New Zealand, from the Epic Games Store where you purchase digital PC and Mac games, to Fortnite Crew subscriptions, in-app purchases on mobile, and Epic Events bookings. Understanding which service you're cancelling helps you navigate the right process and claim a refund if you're eligible.
Services covered by this guide
This guide covers cancellations and refunds across Epic's main consumer offerings. You may hold an account with one, two, or all of these services, and the cancellation pathway differs for each. The good news is that Stopee has documented every route so you know exactly what to do when.
- Epic Games Store purchases (PC/Mac digital games)
- Mobile purchases via iOS (App Store) and Android (Google Play)
- Fortnite Crew and other subscriptions
- Epic Events bookings and ticketed experiences in New Zealand
Why cancellation rules vary by platform
Epic Games doesn't own iOS or Android; it uses Apple's App Store and Google Play as storefronts. That means your refund rights depend partly on Apple or Google's policies, not just Epic's. Similarly, event bookings fall under separate cancellation schedules with sliding-scale charges. Stopee recommends reading the specific section for your service type below.
Your consumer rights in new zealand
What the consumer guarantees act protects you
New Zealand's Consumer Guarantees Act (1993) gives you strong protections when you buy digital content or event tickets. You have the right to cancel goods or services within a reasonable time if they are faulty, don't match what was promised, or are unsafe. For digital purchases, "reasonable time" is often interpreted as 14 days or fewer, but it depends on the nature of the product.
If you believe Epic Games sold you a faulty product or broke its promises, you can escalate beyond the company's own refund rules and invoke the Consumer Guarantees Act. The Commerce Commission (the regulator) and Citizens Advice Bureau can support your case.
How to use consumer law as a refund lever
If Epic Games refuses your refund under its own policy, you are not powerless. Write to Epic (see contact details at the end) stating your case under the Consumer Guarantees Act. Reference the specific right you believe was breached-for example, "the game is faulty and unplayable" or "the event was cancelled without proper notice." Stopee advises keeping copies of all correspondence.
If Epic Games ignores your claim, file a formal complaint with the Commerce Commission's dispute resolution service or contact Citizens Advice Bureau. Many companies reverse refusal decisions once legal grounds are cited.
Pricing and subscription costs
Epic games subscriptions in new zealand dollars
Epic Games prices its primary subscription, Fortnite Crew, in US dollars on its website. The table below shows the approximate NZD equivalent based on current exchange rates; however, Epic does not always publish an official local price. When you pay in NZD, your bank or payment processor converts at their rate, which may differ slightly from the table.
| Subscription | Price (USD) | Approx. NZD | Billing cycle | Key features |
|---|---|---|---|---|
| Fortnite Crew | US$11.99 | NZ$19.50-21.00 | Monthly | Battle Pass, 1,000 V-bucks, Crew Pack, Rocket Pass Premium |
| Fortnite Battle Pass | US$9.99 | NZ$16.00-17.50 | One-time seasonal | Seasonal cosmetics and rewards |
| V-Bucks (in-game currency) | Varies | Varies | One-time purchase | Used for cosmetics and passes in-game |
Epic events bookings in new zealand
If you've booked an event or experience through Epic Events, the cost depends entirely on the event. Cancellation charges apply on a sliding scale (see the refund section below), so your actual refund will depend on when you cancel relative to the event date.
How to cancel your epic games account or subscription
Cancel fortnite crew or other subscriptions
Stopping your subscription is the fastest way to prevent future charges. Once cancelled, you keep access to your current Battle Pass until the billing cycle ends, but no new renewals will be charged.
- Go to Epic Games account settings and sign in with your email and password.
- Navigate to "Subscriptions" or "Billing" (depending on your account version).
- Locate "Fortnite Crew" or the subscription you want to cancel.
- Select "Cancel subscription" or "Unsubscribe."
- Confirm the cancellation-Epic will ask if you're sure; click yes.
- You'll receive a confirmation email within minutes. Save this for your records.
Pro tip: Cancel before your next billing date to avoid an unwanted charge. Epic displays your renewal date in your subscription settings; set a phone reminder 2-3 days before if you tend to forget.
Request a refund for PC/Mac game purchases
The Epic Games Store allows refunds on digital games under specific conditions. You must act quickly and play sparingly to qualify.
- Visit your transaction history in your Epic account.
- Find the game or content you bought and check if it displays "Refundable" or "Self-refundable" next to the price.
- If marked refundable, click the refund button and choose your reason (e.g., "accidental purchase", "I don't like the product").
- Review the refund details and click "Request refund."
- Epic will email you a confirmation; most requests are processed within 2-7 business days to your original payment method.
Warning: If you've played the game for more than 2 hours on PC/Mac, Epic will likely deny your refund request. Check your playtime before you submit; Epic's system logs hours automatically.
Request a refund for iOS app purchases
Apple controls iOS refunds, not Epic Games directly. You'll request the refund through the App Store.
- Open the App Store app on your iPhone, iPad, or Mac.
- Tap your profile icon (top right corner).
- Select "Purchases" and find the Epic game or in-app purchase.
- Tap "Report a problem" next to the purchase.
- Choose your reason (e.g., "I accidently purchased this", "The app or app version no longer works") and submit.
- Apple will review and respond via email, usually within 24-48 hours.
Pro tip: iOS refunds are typically approved within 2 hours of purchase if marked refundable. If Apple denies your request, reply to the email with additional details about why the app was unsuitable; Apple's appeals team will reconsider.
Request a refund for android app purchases
Google Play (not Epic) handles Android refunds. The process is similar to iOS but accessed through Google's settings.
- Open Google Play Store on your Android device.
- Tap your profile icon (top right) and select "Manage your Google Account."
- Go to the "Payments & subscriptions" tab.
- Select "Purchases" and locate the Epic app or in-app purchase.
- Tap "Request refund" and provide your reason.
- Google will approve or decline within 24-48 hours.
Warning: Google allows refunds within 48 hours of purchase for most apps. If you request after 48 hours, Google rarely approves unless the app is faulty or completely non-functional.
Cancel an epic events booking in new zealand
Event cancellations are handled differently because they involve venue or organiser costs. Your refund depends on how far in advance you cancel.
- Find your booking confirmation email from Epic Events.
- Look for a "Manage booking" or "Cancel booking" link in that email, or visit the Epic Events website and log in with your account.
- Navigate to "My bookings" and select the event you want to cancel.
- Click "Request cancellation" and confirm.
- You'll receive a confirmation; the refund processing time depends on your cancellation date (see refund table below).
Stopee recommends calling the Epic Events contact number listed in your confirmation email if the online cancellation tool is unclear-phone cancellations leave a dated record that protects you if there's a later dispute.
Refunds: what you can expect and when
Epic games store refund eligibility
Epic Games has a straightforward refund policy for the Games Store. You qualify if you meet all of these conditions: the purchase is marked "Refundable" or "Self-refundable" in your transaction history, you cancel within 14 days of purchase, and (for PC/Mac) you've played fewer than 2 hours.
| Platform | Refund window | Playtime limit | Refundable purchases only? |
|---|---|---|---|
| PC/Mac (Games Store) | 14 days | Under 2 hours | Yes |
| iOS (App Store) | 2 hours | N/A | Yes |
| Android (Google Play) | 48 hours | N/A | Yes |
| Fortnite V-Bucks | 2 hours | N/A | Yes |
Epic events refund policy and cancellation charges
Epic Events applies a cancellation fee based on timing. The closer to the event, the higher the fee, because the organiser has already incurred costs. Here's what you'll owe if you cancel:
| Cancellation timing | Charge applied | Refund you receive |
|---|---|---|
| More than 7 days before event | 20% | 80% of booking cost |
| 7 days to 1 day before | 50% | 50% of booking cost |
| Less than 1 day (24 hours) before | Greater of 3 days' venue hire OR 50% | Minimal; typically 0-50% |
| No-show (event occurs, you don't attend) | 100% | NZ$0 |
If the organiser cancels due to force majeure (fire, flood, or other unforeseeable event), you're entitled to a refund or credit at the organiser's discretion. Stopee advises contacting Epic Events directly to negotiate if this happens.
When your refund arrives
Approved refunds are processed within 2-7 business days to your original payment method. If you paid by credit card, your bank may take an additional 2-3 business days to post the credit. If you paid by PayPal or another digital wallet, the refund usually lands faster. Check your transaction history after 7 days; if the refund hasn't appeared, contact Epic Games or your payment provider.
What happens to your access and data after cancellation
Games and content you've purchased
If your refund is approved, Epic removes the licence from your account. You can no longer play the game, and any cosmetics or in-game items purchased for that title are also removed. Downloaded files may remain on your device, but launching them will trigger an error if you no longer own a licence.
For subscriptions like Fortnite Crew, you keep your cosmetics and Battle Pass progress after cancelling the subscription (as long as the current season remains active). Your progress doesn't reset; you simply stop receiving the monthly rewards and V-bucks once the cycle ends.
Your epic account, data, and privacy
Cancelling a subscription or requesting a refund does not delete your Epic Games account. Your account data, friends list, and purchase history remain stored indefinitely unless you explicitly request account deletion. Stopee notes that account deletion is permanent and separate from subscription cancellation; you must choose to delete your account through settings if that's your goal.
Epic retains your data in accordance with its privacy policy, which you can review at Epic's privacy policy page. For questions about data retention, contact Epic Games support.
Common mistakes when cancelling epic games
Cancelling your account instead of your subscription
If you just want to stop paying for Fortnite Crew, do not delete your account-that's a separate, irreversible step. Stopee has seen users panic and delete their entire account when they meant to cancel a subscription, losing access to all games and cosmetics permanently.
Cancelling a subscription pauses automatic charges. Deleting your account erases everything. Always cancel the subscription first and verify via email confirmation before even considering account deletion.
Missing the refund window
The most common regret is waiting too long. Once 14 days (PC/Mac) or 2 hours (iOS) passes, Epic and Apple/Google will almost certainly deny your request. Stopee recommends requesting your refund the same day you buy a game if you're unsure you'll like it. If you've already played for hours and only then decide you want a refund, you've missed your window.
Not checking the "refundable" label before buying
Some games on the Epic Games Store are marked "non-refundable" at purchase. If you buy a non-refundable title, Epic will reject any refund request, even if you qualify otherwise. Always read the purchase page; it clearly states the refund policy before you click buy.
Confusing epic's platform with apple's or google's
If you bought a game through the iOS App Store, you must request a refund from Apple, not Epic. Epic Games does not process iOS refunds. Similarly, Google Play refunds go through Google. Sending a refund request to Epic when the purchase was made via a third-party platform will cause delays and confusion.
Stopee's checklist: before and after you cancel
Before you submit your cancellation
- Confirm which platform you purchased on (Epic Games Store, App Store, Google Play, or Epic Events).
- Check the refund window: is it within 14 days (PC/Mac), 2 hours (iOS/V-Bucks), or 48 hours (Android)?
- For games, verify your playtime is under 2 hours (check in your Epic account or game launcher).
- Screenshot your purchase confirmation and refund eligibility status in case you need to escalate.
- Have your email and password ready to access your Epic account or App Store/Google Play account.
After cancellation is confirmed
- Save the cancellation confirmation email Epic sends you; it contains your refund request ID.
- Wait 7 business days for the refund to appear in your account or on your credit card statement.
- If no refund appears after 7 days, contact Epic Games support with your refund ID.
- Verify that future subscription renewals are no longer scheduled (check your Apple ID settings, Google Play settings, or Epic's billing page).
- If you deleted your account, ensure you can no longer log in; this confirms the deletion was processed.
How to contact epic games if your cancellation is refused
Epic games support channels
Epic Games does not maintain a dedicated postal address in New Zealand. For all cancellations, refund disputes, or account issues, you must contact Epic's U.S. headquarters or use the online support form.
- Online support: Visit Epic Games Help Center and submit a ticket describing your issue.
- Email: support@epicgames.com (response time: 3-10 business days).
- Twitter/X: @AskEpicGames for public inquiries (faster than email for urgent issues).
- In-game support: If you're in Fortnite, open the main menu, go to Settings, and select "Support."
Escalation via new zealand consumer authorities
If Epic Games refuses your refund and you believe it breaches the Consumer Guarantees Act, escalate to the Commerce Commission. They can investigate whether Epic's conduct is unfair or deceptive. Stopee recommends filing a complaint at Commerce Commission if you've already given Epic reasonable time to respond.
You can also contact Citizens Advice Bureau for guidance on your consumer rights and assistance drafting a formal complaint.
Final thoughts: you are in control
Cancelling Epic Games, requesting a refund, or stopping a subscription is straightforward if you follow the steps above. The key is acting quickly-refund windows are short, and most approvals happen within the first 48 hours. Stopee has helped thousands of consumers cancel unwanted subscriptions, reclaim their money, and avoid hidden charges. You now have the knowledge to do the same.
Whether you're stepping away from Fortnite, clearing out unused games, or cancelling an event ticket, Stopee's guide ensures you don't leave money on the table. Check your refund eligibility today, submit your request, and verify the cancellation via email. If Epic refuses without good reason, invoke your consumer rights under New Zealand law and escalate to the Commerce Commission.