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Cancel Thinkific: The Right Way
How to cancel thinkific and protect your rights in new zealand
What thinkific is and why you might want to cancel
Thinkific is an online course platform that lets creators, businesses and educators host, sell and deliver courses, memberships and digital products to students worldwide. You build your courses using their tools, accept payments through integrated gateways, and track student progress via their analytics dashboard.
If you've signed up for a Thinkific plan and now want to step back-whether because the platform doesn't fit your needs, you've found a better alternative, or your business priorities have shifted-you have every right to cancel. At Stopee, we've helped thousands of creators and business owners navigate cancellation cleanly and understand what happens to their data and refunds after they leave.
Who uses thinkific and what they pay for
Individual creators use Thinkific to publish and monetise courses and build engaged communities around their teaching. Small to medium-sized businesses use paid plans that unlock white-labelling, multiple communities, priority email support and advanced integrations.
Students access courses either through direct purchases or recurring memberships, and may be charged via in-app subscriptions (through Apple App Store or Google Play) or directly through Thinkific Payments, which runs on Stripe or PayPal.
Why cancellation matters to you
Cancelling Thinkific stops your recurring subscription charges, but it doesn't automatically delete your account or course content. Understanding the difference between cancellation, refunds and data removal is essential-and that's exactly what Stopee guides you through in this article.
Your consumer rights when cancelling in new zealand
New Zealand's Consumer Guarantees Act and the Fair Trading Act protect your rights as a consumer, even when buying services online from overseas companies like Thinkific.
Distance selling and cooling-off rights
If you're a consumer (not a business), you have the right to cancel certain distance contracts-including online services-within 14 calendar days of purchase, as long as the service hasn't already started or you haven't agreed to waive this right. This is sometimes called a "cooling-off" period.
For ongoing subscriptions like Thinkific, the 14-day window typically applies to your first payment. If Thinkific has already begun providing the service with your consent, this right may not apply-but Stopee recommends contacting Thinkific's support team immediately if you've had a change of heart within the first fortnight.
Consumer guarantees act protection
The Consumer Guarantees Act says that services must be of acceptable quality, fit for purpose and supplied with reasonable care and skill. If Thinkific fails to deliver these guarantees-for example, if the platform is consistently unavailable or doesn't provide the features you paid for-you may be entitled to a refund, repair or replacement.
Thinkific's standard refund policy is "sales are final," but New Zealand law may override this in certain circumstances. If you believe Thinkific has breached the Consumer Guarantees Act, document your complaint and reach out to the Commerce Commission or a consumer advocate through Stopee for guidance on escalation.
When to escalate your complaint
If Thinkific refuses a refund you believe you're entitled to under New Zealand law, you can escalate to the Commerce Commission (comcom.govt.nz) or seek advice from a free community law centre in your region. Stopee also maintains resources on consumer rights and dispute resolution pathways.
How to cancel your thinkific subscription
Cancellation is straightforward, but the exact steps depend on whether you're a site owner (creator with a Thinkific account), a student with a membership, or someone who subscribed through a third-party platform like Shopify or an app store.
Cancel as a site owner via the thinkific website
If you're the account holder who set up a Thinkific course or membership site, follow these steps to cancel your subscription plan.
- Log in to your Thinkific Admin Dashboard using your email and password.
- Go to thinkific.com and click "Log in" if you're not already signed in.
- Navigate to your account settings.
- In the main menu, select "Account" (usually in the top right or sidebar).
- Then click "Account Management" or "Settings".
- Find your subscription and billing section.
- Look for "Manage Subscription" or "Billing" in the Account menu.
- Select "Cancel Plan" or "Cancel Subscription".
- Read the confirmation message carefully-Thinkific may offer a discount or pause option first.
- Confirm that you want to stop future charges.
- Follow the prompts to complete cancellation.
- You may be asked why you're leaving (optional feedback).
- Once confirmed, you'll receive an email confirmation of cancellation.
- Keep your cancellation confirmation email for your records.
- Stopee recommends saving this as proof that you cancelled on a specific date, in case you need it for billing disputes or chargebacks.
Pro tip: Before you cancel, log into your Thinkific account and export any student data, course backups or analytics reports you want to keep. Thinkific doesn't automatically delete your account after cancellation, but it's smart to have your own copies.
Cancel a student membership or course purchase
If you're a student or customer who bought access to a course or joined a membership through Thinkific, the cancellation method depends on how you paid.
- Check how you paid and where your subscription is active.
- Open your email for a receipt from Thinkific or the course creator.
- Look for payment confirmation from Apple App Store, Google Play, Stripe or PayPal.
- If you paid through a Thinkific Payments subscription (Stripe or PayPal), cancel directly in Thinkific.
- Log in to the Thinkific site where you enrolled (ask the course creator for the URL if you're not sure).
- Go to your account or profile settings.
- Find "Subscriptions" or "Active Memberships".
- Select the membership and click "Cancel Subscription".
- Confirm cancellation.
- If you paid through Apple App Store or Google Play, cancel through that store's app.
- Apple App Store: Open the App Store app, tap your profile icon, go to "Subscriptions", find the Thinkific app or course app, and tap "Cancel Subscription".
- Google Play: Open Google Play, tap your profile icon, go to "Payments and subscriptions" then "Subscriptions", select the app, and tap "Cancel subscription".
- Refunds through app stores follow their policies (usually up to 48 hours after purchase for first-time buyers; otherwise at their discretion).
- Keep your cancellation confirmation.
- The app store will send you an email confirming the cancellation date.
Warning: If you cancel through the app store but the course creator's system still shows you as active, you may see a confusing mix of access states. Contact the course creator's support team to confirm the cancellation on their end as well.
Cancel if you installed thinkific via shopify
If you added the Thinkific app to your Shopify store and now want to remove it, you cancel through Shopify's app billing, not through Thinkific directly.
- Log in to your Shopify Admin.
- Go to shopify.com and sign in to your store.
- Navigate to your apps and channels.
- In the left menu, click "Apps and sales channels" or "Apps".
- Find Thinkific in your installed apps list.
- Search for "Thinkific" or scroll to find it.
- Click on the Thinkific app and select "Uninstall" or "Cancel plan".
- Shopify will ask you to confirm; you may see a note about data or access.
- Confirm the cancellation.
- Your Shopify billing will stop charging for Thinkific on your next renewal date.
- Check your Shopify billing statement to confirm the charge has stopped.
- Future invoices should not include a Thinkific line item.
Pro tip: Uninstalling Thinkific from Shopify stops billing but doesn't delete your Thinkific account. If you want to fully remove your courses and data from Thinkific, you'll need to cancel separately via the Thinkific website (see the steps above for site owners).
What happens to your account and data after cancellation
Cancelling your subscription doesn't immediately erase your Thinkific account or course content. Understanding what persists and what changes helps you manage your expectations and protects your data.
Your access to paid features during and after cancellation
When you cancel, you stop paying for future months, but Thinkific lets you keep access to paid plan features until the end of your current billing cycle. This means if you cancel mid-month, you typically keep full access until the monthly renewal date arrives.
Add-ons and extras-like extra storage, priority support or advanced integrations-are usually disabled immediately upon cancellation, even if you're still in your billing period. Stopee recommends reviewing Thinkific's support documentation to confirm which features apply to your specific plan.
What happens to your courses and student data
Your courses, student records, membership lists and all associated content remain in your Thinkific account after cancellation. Thinkific doesn't automatically delete anything unless you or Thinkific delete it under the Terms of Service (for example, after a long period of inactivity or if your account is flagged for misuse).
If you downgrade to Thinkific's free plan instead of cancelling entirely, some premium features and limits won't be available once your paid billing period ends. For example, you might lose access to white-labelling or advanced email integrations, and your course capacity or student limits may decrease.
How to download or export your data
Before or shortly after cancellation, export any course content, student lists or business data you want to keep. Stopee advises doing this before you cancel, so you don't lose access if anything unexpected happens.
Log into your Thinkific account, navigate to your courses or community settings, and look for "Export" or "Download" options. Thinkific's support team can also help you export data if the self-service option isn't clear. Save files to your computer or cloud storage for safekeeping.
Thinkific pricing and plan comparison
Thinkific lists all prices in USD, so if you're paying from New Zealand, you'll see NZD charges based on your bank's exchange rate at the time of billing.
Current thinkific plans and approximate NZD costs
| Plan | Approx. NZD per month | Billing term | Key features |
|---|---|---|---|
| Basic | NZ$80.85 (USD 49) or NZ$59.40 annually (USD 36/yr) | Monthly or annual | Unlimited courses, 1 community, digital downloads, custom domain, analytics |
| Start | NZ$163.35 (USD 99) or NZ$121.05 annually (USD 73.50/yr) | Monthly or annual | Everything in Basic, plus 2 communities, affiliate program, landing pages |
| Professional | NZ$326.70 (USD 199) or NZ$254.10 annually (USD 154/yr) | Monthly or annual | Everything in Start, plus unlimited communities, white-labelling, advanced integrations, priority email support |
| Business | NZ$816.75+ (USD 497+) or custom quote | Monthly or annual | Everything above, plus phone support, dedicated account manager, custom API access |
Prices are approximate conversions from USD (1 USD ≈ 1.65 NZD as of early 2025) and may vary with your bank's FX rate and any international transaction fees.
Annual billing saves you money
If you commit to paying annually, Thinkific typically offers 25-30% savings compared to monthly billing. However, Stopee recommends starting on a monthly plan if you're new to Thinkific, so you can cancel or downgrade without being locked into a full year's cost.
Will you get a refund from thinkific
Thinkific's refund policy is strict, but New Zealand consumer law provides some exceptions and protections.
Thinkific's stated refund policy
Thinkific's Terms of Use state that all sales are final and refunds are not offered except where required by law or where Thinkific explicitly grants an exception. This is their default position for subscriptions, one-off purchases and course access.
However, this blanket policy doesn't override your legal rights as a New Zealand consumer, and Stopee encourages you to know the difference between what Thinkific claims and what the law actually allows.
When you can request a refund
You may be eligible for a refund in these scenarios:
- Within 14 days of purchase (first payment only): If you're a consumer and you haven't used the service, you have statutory cooling-off rights. Contact Thinkific support immediately and ask for a refund under distance selling rules.
- Service failure or breach of Consumer Guarantees Act: If Thinkific's platform is repeatedly unavailable, doesn't deliver the promised features, or fails to meet reasonable standards of care, you can claim under the Consumer Guarantees Act. Document all issues and contact Thinkific's support; if they refuse, escalate to the Commerce Commission.
- Unauthorised charges: If you see a charge you didn't authorise, contact your bank or credit card company immediately to dispute it. You can also ask Thinkific for a refund, but your bank's chargeback process is often faster.
- Thinkific Payments refunds (within 60 days): If you're a course creator who refunded a student via Thinkific Payments, Thinkific's system allows refunds up to 60 days from the original purchase. Transaction fees (typically Stripe or PayPal's cut) are not returned.
App store refund policies
Refunds for in-app subscriptions or purchases (Apple App Store, Google Play) follow those platforms' rules, not Thinkific's. Both stores typically allow refunds within 48 hours of a first purchase for any reason; after that, refunds are at the store's discretion and usually require proof of a service fault.
Contact Apple Support or Google Play Support directly to request a refund. Mention that the service (Thinkific) didn't meet your expectations or that you cancelled within the cooling-off period.
Common mistakes to avoid when cancelling thinkific
Cancellations can feel stressful, especially when money is involved-but a few simple mistakes can turn a clean exit into a billing headache.
Not confirming cancellation in writing
Cancelling through the website usually sends an email confirmation, but it's easy to miss or accidentally delete it. Stopee recommends saving your cancellation confirmation email to a dedicated folder or taking a screenshot of the confirmation page. If Thinkific charges you after cancellation, this proof is your best defence in a dispute.
Confusing "pause" with "cancel"
Thinkific sometimes offers the option to pause your subscription (temporarily suspend it) instead of cancelling it. Paused subscriptions resume automatically after a set period-often 30 days-and charges restart. If you want to stop paying entirely, select "Cancel", not "Pause".
Cancelling your account instead of your subscription
Cancelling your subscription plan (stopping recurring charges) is different from deleting your account (removing all your data and courses from Thinkific). Many people cancel the subscription but leave the account active, which means their course content stays live and accessible to students. If you want to take courses offline, delete your account separately after cancelling.
Forgetting to cancel third-party subscriptions
If you subscribed through Shopify, Apple App Store or Google Play, cancelling your Thinkific website account won't automatically cancel those third-party subscriptions. You must cancel on each platform independently. Stopee recommends making a checklist of all the places you're subscribed and cancelling them one by one.
Not checking for add-on charges
Thinkific plans often include optional add-ons like extra storage, API access or advanced analytics. These may continue charging even after you cancel your main plan. Before you cancel, review your "Add-ons" or "Extras" section and disable anything you don't need.
Missing the billing date
If you cancel on the 15th but your subscription renews on the 20th, you'll still be charged. To avoid an unwanted charge, cancel a few days before your renewal date. Check your invoice or account settings to confirm your exact renewal date.
Checklist before and after you cancel
Use this checklist to make sure you've covered all the bases and won't run into surprises after cancellation.
| Task | Status |
|---|---|
| Check your subscription renewal date | ☐ |
| Download or export all course content, student data and backups | ☐ |
| Review and disable any active add-ons or extras | ☐ |
| Notify students or members about the cancellation (if applicable) | ☐ |
| Cancel your Thinkific subscription via the website (site owners) | ☐ |
| If applicable, cancel third-party subscriptions (Shopify, app stores) | ☐ |
| Save and file your cancellation confirmation email | ☐ |
| Verify that no charges appear on your next billing statement | ☐ |
| If refund-eligible, submit refund request and keep documentation | ☐ |
What to do if thinkific won't cancel or refund you
Most cancellations and refund requests go smoothly, but occasionally you'll face resistance-maybe the support team says they can't process your request, or they deny your refund claim without good reason.
Step 1: document everything
Save all emails, screenshots of billing statements, records of your cancellation request, and any support responses. Stopee emphasizes that documentation is your strongest leverage in any dispute.
Step 2: contact thinkific support in writing
If your cancellation or refund hasn't been processed, email Thinkific's support team directly (via their website contact form or support portal). Be clear, factual and polite: state your issue, include dates, and ask for a specific resolution and deadline. Keep a copy of this email.
Step 3: reference your consumer rights
In your email, mention that you believe you're entitled to a refund under New Zealand's Consumer Guarantees Act (if applicable) or that the service failed to deliver promised features. This often prompts a faster response than a generic cancellation request.
Step 4: escalate to thinkific's dispute resolution team
If Thinkific support ignores you or refuses, ask to escalate to their billing or legal team. Most support systems have an escalation option or a "dispute" process.
Step 5: file a chargeback with your bank or credit card provider
If Thinkific continues to charge you after cancellation or refuses a legitimate refund, contact your bank or credit card issuer and request a chargeback. You'll need to provide copies of your cancellation confirmation and proof that Thinkific failed to honour your request. Most banks process chargebacks within 30-60 days.
Step 6: complain to the commerce commission or seek legal advice
If the amount is significant and Thinkific won't budge, you can lodge a complaint with the Commerce Commission (comcom.govt.nz) or seek advice from a community law centre in your region. Stopee also monitors complaints and can help you understand whether your situation represents a pattern of unfair practice.
How stopee can help you cancel thinkific
At Stopee, we've guided thousands of consumers through subscription cancellations, refund disputes and subscription management across every major platform-and we're here to support your Thinkific cancellation too.
Stopee's resources include step-by-step cancellation guides tailored to your country (in this case, New Zealand), explanations of your consumer rights, templates for dispute emails, and access to expert advice if you're stuck or facing resistance from Thinkific.
Whether you're cancelling because the platform doesn't suit your needs, you've found a better alternative, or you're facing a billing dispute, Stopee helps you understand your options, avoid common pitfalls and stand up for your rights as a consumer.
Visit stopee.com to explore our full library of cancellation guides, access our consumer rights resource hub, and connect with experts who can answer your questions. Stopee has helped thousands of consumers cancel subscriptions cleanly, recover refunds and take back control of their spending-and we're ready to help you too.
Thinkific contact and cancellation address
Thinkific does not publish a specific postal address for cancellations in New Zealand, but all subscription changes and cancellations must be processed through your Thinkific account dashboard or via their support team.
How to reach thinkific support
- Live chat: Log in to your Thinkific account and click the chat icon (usually bottom right) to reach support during business hours.
- Email: Use the contact form on the Thinkific website (thinkific.com/contact) or reply to any email from Thinkific support to continue your conversation.
- Help centre: Visit support.thinkific.com for self-service articles, FAQs and tutorials on cancellation, refunds and account management.
For complaints and escalation in new zealand
If Thinkific refuses to honour your cancellation or refund request, and you believe your rights under the Consumer Guarantees Act have been breached, you can lodge a complaint with the Commerce Commission:
- Commerce Commission: comcom.govt.nz or 0800 943 600
- Community Law: communitylawcentres.org.nz (for free legal advice)
- Dispute resolution service: Ask Thinkific if they use a third-party dispute resolution scheme; most reputable platforms do.
Remember: cancelling your Thinkific subscription is your right, and you deserve clear, respectful communication from the company throughout the process. Stopee is here to ensure you get it.