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44%
of subscribers have experienced a 'commercial trap' experience
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Cancel Easybib: The Right Way
How to cancel EasyBib and claim your money back
What EasyBib is and why you might want to cancel
EasyBib is an online citation and writing assistance tool owned by Chegg that helps students and educators generate bibliographies, check grammar, detect plagiarism and review papers before submission. The service operates on a freemium model, meaning you can access basic features at no cost, but premium subscriptions unlock unlimited checks, plagiarism scanning and expert paper reviews.
You may decide to cancel EasyBib for several reasons: your coursework has finished, you found a cheaper alternative, the tool isn't meeting your needs, or unexpected charges appeared on your statement. Whatever your reason, Stopee is here to walk you through the cancellation process step by step and help you understand your rights as an Australian consumer.
EasyBib pricing and subscription plans
EasyBib offers three tiers, each with different features and price points. Understanding what you are paying for is the first step toward making an informed cancellation decision.
| Plan | Monthly cost (AUD) | What you get |
|---|---|---|
| Free | No charge | Basic citation generator, limited grammar checks |
| EasyBib Plus | ~A$15 | Citation generator, unlimited grammar checks, plagiarism detection for up to 30 papers monthly |
| EasyBib Plus & Chegg | ~A$30 | Everything in Plus, plus unlimited paper checks and access to Chegg study materials |
Prices shown are approximate conversions from USD and may vary depending on your payment method, current exchange rates and billing date. Pro tip: Check your last payment statement for the exact amount you were charged in Australian dollars.
Should you cancel EasyBib?
Cancelling makes sense if you no longer use the service regularly, if the monthly fee no longer fits your budget, or if you have completed your studies. It also makes sense if you have found a free or cheaper alternative that meets your citation and writing needs.
However, if you are within a free trial period, cancelling now prevents automatic enrolment into the paid plan after the trial ends, which is a smart defensive move. Stopee recommends reviewing your usage one month before your renewal date, so you have time to decide without rushing.
Understanding your consumer rights under australian law
When you cancel an online subscription in Australia, you are protected by the Australian Consumer Law (ACL), which applies to all goods and services supplied to consumers.
Your right to cancel within 14 days
Under the ACL, if you purchased EasyBib as a distance contract (online), you have the right to cancel within 14 days of purchase and request a full refund, provided the service has not yet been substantially performed. This means if you change your mind shortly after signing up, you can ask for your money back.
However, if you have actively used the service (running plagiarism checks, submitting papers for review, downloading resources), the provider may argue the service has been substantially performed and decline the refund. Stopee advises acting quickly if you want to invoke this right and keeping records of your request.
Refund rights under the australian consumer law
EasyBib's published terms state that subscription fees are generally non-refundable. This is standard for most software services, but it does not override your consumer law rights. If you can show the service was not fit for purpose, or the provider failed to deliver what was advertised, you may have grounds to request a refund under the ACL.
For example, if EasyBib charged you but immediately locked you out of your account, or if plagiarism detection did not work as described, these are grounds for complaint. Stopee encourages you to document any failures and contact the provider's customer service in writing, referencing the relevant ACL section if needed.
Escalation: australian consumer law disputes
If EasyBib (Chegg) refuses to respond to your cancellation or refund request, you can escalate to the Australian Competition and Consumer Commission (ACCC) or your state-based consumer protection agency. The ACCC investigates breaches of the ACL and can take action against businesses that engage in misleading, deceptive or unconscionable conduct.
Warning: Most providers do not respond well to legal threats in a first message, so always give them a reasonable chance to resolve the issue through normal customer service channels first. Stopee recommends starting with a polite written request, and only escalating if you receive no response within 14 days.
How to cancel EasyBib step by step
EasyBib does not offer a simple self-service cancellation button in your account dashboard. Instead, you must submit a written cancellation request, which is why following these steps carefully is essential to avoid confusion and unnecessary charges.
Step-by-step cancellation process
- Log into your EasyBib account and note your account email address, full name and current subscription plan.
- Write down the exact plan name (EasyBib Plus or EasyBib Plus & Chegg).
- Check your last invoice or payment statement for your billing date and the next renewal date.
- Prepare a written cancellation request in an email or letter format.
- Address it to EasyBib customer support or Chegg Support (see contact details below).
- Include your full name, email address and account number (if visible in your account settings).
- State clearly: "I request immediate cancellation of my subscription effective [today's date]."
- Ask for written confirmation of the cancellation and the date it takes effect.
- Send your request via email to the support address listed on the EasyBib website or via certified mail to the address provided in your terms and conditions.
- Pro tip: Email is faster and leaves an audit trail; certified mail provides proof of delivery if you later need to escalate.
- Keep a copy of your request and record the date and time you sent it.
- Wait for a response within 14 days.
- EasyBib customer service typically acknowledges requests within this timeframe.
- If you receive no response within 14 days, send a follow-up email marked "urgent" or escalate to the ACCC.
- Upon receiving confirmation, take a screenshot or forward the email to yourself for your records.
- Note the effective cancellation date.
- Verify that no further charges appear on your next billing cycle.
- Monitor your bank or credit card statement for 30 days after the stated cancellation date.
- If an unexpected charge appears, contact your bank immediately and provide a copy of your cancellation request as evidence of your attempt to cancel.
Contact details for EasyBib cancellation
EasyBib is owned and operated by Chegg, Inc. To cancel your subscription, you may send a written request (email or certified mail) to:
Email: Check the EasyBib help or support page for the current customer service email address, or try support@easybib.com or help@chegg.com.
Postal address (if sending certified mail): Chegg, Inc., 3990 Freedom Circle, Santa Clara, CA 95054, USA. Note that responses may take longer if you mail from Australia, so email is preferred.
Alternative: Log into your account and check the "Help" or "Contact Us" section, which may list a more direct support contact or live chat option.
What happens after you cancel
Cancelling your EasyBib subscription does not happen instantly, and understanding the timeline helps you avoid surprises.
Access during the notice period
When you submit your cancellation request, your subscription typically remains active until the end of your current billing cycle. This means you retain full access to all premium features until that date arrives. If your next billing date is 15 days away, you have 15 days of paid access remaining before the cancellation takes effect.
This is not a punishment; it is how most subscription services operate. You have already paid for that period, so the provider allows you to use what you have paid for.
What happens to your data and unused features
Once your subscription ends, your account typically reverts to the free tier. Any premium features - such as unlimited plagiarism checks or expert paper reviews - disappear, and your usage limits reset to the free plan limits.
Your citation library, saved papers and account history usually remain accessible under the free tier, but Stopee advises exporting or downloading any important work before your cancellation takes effect, just in case the provider changes its policy.
Pro tip: Download your saved citations in a standard format (like BibTeX or RIS) so you can use them in other tools or import them elsewhere if needed.
Refund timeline and expectations
If you are requesting a refund under the 14-day cancellation right or due to a service failure, do not expect the money to return instantly. Once EasyBib confirms your refund, it typically takes 5 to 10 business days for the credit to appear in your bank account, depending on your bank's processing speed.
If you paid by credit card, the refund appears as a credit on your next statement. If you used a debit card or bank transfer, the amount returns directly to your account. Stopee recommends checking your statement 10 days after the refund is approved.
Common mistakes when cancelling EasyBib
Cancelling a subscription can feel daunting, especially when the process is not straightforward, and small mistakes can leave you exposed to unexpected charges. Here are the traps that catch most people.
Mistake 1: assuming deletion equals cancellation
Deleting the EasyBib app from your phone or logging out of your account does not cancel your subscription. The service continues to auto-renew in the background, and you continue to be charged.
Only a formal cancellation request sent to customer support stops the recurring charge. Stopee has heard from countless users who discovered months of unwanted charges because they assumed logging out would stop the billing.
Mistake 2: not following up on confirmation
You send a cancellation email and assume it is handled. Weeks later, another charge appears. This happens because the provider did not actually process your cancellation or lost your request in a busy support queue.
Always request written confirmation and keep it in a folder. If you do not hear back within 14 days, send a follow-up email or escalate.
Mistake 3: cancelling too close to the renewal date
If your renewal is scheduled for tomorrow and you submit your cancellation request today, you may still be charged because the system processes the renewal before the cancellation takes effect.
Pro tip: Cancel at least 3 to 5 business days before your renewal date to allow processing time.
Mistake 4: not checking your bank statement afterward
The most dangerous mistake is simply assuming the cancellation worked and never checking your statement again. Unexpected charges slip through because nobody is watching.
Set a phone reminder to check your statement 5 days after the expected cancellation date. If a charge appears, contact your bank and provide copies of your cancellation request.
How to dispute an unwanted charge
If EasyBib or Chegg charged you after you cancelled, you have several options to recover that money.
Contact your bank or credit card provider
If you cancelled in writing and EasyBib still charged you, contact your bank or card issuer immediately. Provide them with a copy of your cancellation request and tell them the charge was unauthorised.
Your bank can issue a chargeback - a reversal of the charge - if you can show evidence that you attempted to cancel. This is your strongest protection against rogue recurring charges.
Escalate to the ACCC
If EasyBib refuses to refund an unauthorised charge, you can lodge a complaint with the Australian Competition and Consumer Commission. The ACCC investigates complaints about misleading conduct and recurring billing problems.
Visit www.accc.gov.au or contact 1300 302 502 (Australian business hours) to lodge a formal complaint. Stopee recommends gathering all evidence first: your cancellation request, any responses from EasyBib, bank statements showing the charge, and your chargeback claim if you have already filed one with your bank.
Key takeaways and cancellation checklist
Cancelling EasyBib is straightforward if you follow the right steps and document your actions carefully. Here is what you need to do and track.
Pre-cancellation checklist
| Task | Status |
|---|---|
| Log into EasyBib and note your account email and current plan | [ ] Done |
| Check your last invoice for the next renewal date | [ ] Done |
| Download or export any saved citations or documents you need | [ ] Done |
| Draft your cancellation email with your full name, email and plan name | [ ] Done |
| Send your cancellation request 3 to 5 days before renewal | [ ] Done |
| Keep a copy of your sent email and the date you sent it | [ ] Done |
Post-cancellation checklist
| Task | Status |
|---|---|
| Receive and screenshot the cancellation confirmation email | [ ] Done |
| Check your bank statement 5 days after the cancellation takes effect | [ ] Done |
| If charged unexpectedly, contact your bank within 14 days | [ ] Done |
| If no refund, lodge a complaint with the ACCC | [ ] Done |
| Verify no further charges appear for 30 days | [ ] Done |
Why stopee can help you stay in control
Cancelling a subscription should be simple, but companies make it deliberately complicated to keep you signed up and paying. That is where Stopee comes in.
What stopee does for australian consumers
Stopee is an independent consumer advocacy platform that has helped thousands of Australians cancel unwanted subscriptions, recover refunds and understand their consumer rights. We research every major subscription service, document the cancellation process, flag dark patterns and provide step-by-step guides so you can cancel with confidence.
When you visit Stopee.com, you get access to up-to-date cancellation guides, contact details, consumer law information and real user experiences. Stopee also tracks complaints and service issues, so you can see if a company has a pattern of billing problems or poor customer service.
Your empowerment starts here
Cancelling EasyBib is your right, and you should not feel trapped by unclear terms or missing contact details. Stopee has helped thousands of consumers cancel subscriptions they no longer want, and we have published this guide so you can do the same with confidence and without surprises.
Take action today: download your data, draft your cancellation email using the steps above, and send it before your next renewal date. Monitor your statement for 30 days. If anything goes wrong, escalate to your bank or the ACCC using the guidance in this guide.
Stopee is here to remind you that you are in control, not EasyBib. Your money, your data and your peace of mind matter. Visit Stopee.com for cancellation guides on hundreds of other services and to join thousands of empowered Australian consumers who have taken back control of their subscriptions.