Manage Easybib

How to cancel EasyBib in nigeria and protect your subscription rights

What EasyBib does and why you might want to leave

EasyBib is a citation and writing assistant owned by Chegg that helps you generate bibliographies, check grammar, and scan for plagiarism across thousands of citation styles. If you're a student, educator, or researcher in Nigeria, you may have signed up for one of their paid plans to access unlimited papers, advanced plagiarism detection, or integration with Chegg's study resources.

But subscriptions add up. If you've finished your coursework, found a cheaper alternative, or simply don't need the premium features anymore, cancelling is your right. At Stopee, we've helped thousands of Nigerian consumers take back control of their subscriptions and stop unwanted charges. This guide shows you exactly how to cancel EasyBib, what to expect after you do, and how to protect yourself if the company resists.

When cancellation makes sense

You should cancel EasyBib if you no longer use the citation tools regularly, prefer free alternatives like Google Scholar or Zotero, or simply want to reduce your monthly subscription expenses. Cancelling now means you stop auto-renewal charges immediately after your current billing period ends.

Common reasons nigerians cancel

Many users cancel because they've finished their research projects, switched to institutional library tools, or realised they could achieve the same results with free browser extensions and mobile apps. Others cancel because they forgot about the subscription and suddenly noticed recurring deductions from their bank account.

Your consumer rights in nigeria under the FCCPA

The Federal Competition and Consumer Protection Act (FCCPA) of 2019 protects your right to fair, transparent digital services and subscriptions. You have specific legal protections that EasyBib must respect.

Right to clear cancellation terms

EasyBib must provide you with accessible, transparent information about how to cancel before you subscribe. The terms cannot be buried in fine print or hidden behind multiple menus. If the cancellation process is deliberately confusing, this violates your consumer protection rights under the FCCPA.

Right to cancel without penalty

You have the right to cancel your subscription without unreasonable barriers or automatic renewal traps. Chegg (EasyBib's parent company) cannot charge you for a subscription period you have already cancelled, and they must process your cancellation promptly once you submit your request.

Right to fair refund consideration

While EasyBib's official policy states subscriptions are "generally non-refundable," the FCCPA allows you to dispute this if you cancel within a reasonable cooling-off period or if the service fails to deliver promised features. Stopee recommends documenting your cancellation request and any charges after you cancel, as this evidence strengthens your position if you need to escalate to the Federal Competition and Consumer Protection Authority (FCCPA).

How to cancel EasyBib step by step

The method you use to cancel depends on how you signed up and where you manage your payment. Follow the right path below for your situation.

Cancel through the chegg website (fastest method)

This is the recommended way to cancel because you have a direct record of the cancellation request and immediate confirmation. Here's exactly what you do:

1. Go to Chegg.com and sign in with your email and password.
   • If you forgot your password, click "Forgot Password" and follow the email link to reset it.
2. Click your profile icon or username in the top right corner.
   • This opens a dropdown menu with account options.
3. Select My Account or Account Settings.
   • You should see a dashboard with your subscriptions and orders.
4. Navigate to Subscriptions or My Subscriptions.
   • This section lists all active paid subscriptions linked to your Chegg account.
5. Find the EasyBib subscription in the list and click on it.
   • You'll see your plan name (EasyBib Plus or EasyBib Plus & Chegg), the billing amount, and renewal date.
6. Click the Cancel Subscription or Manage button.
   • A confirmation screen will appear asking you to confirm the cancellation.
7. Confirm your cancellation and note the confirmation number or email.
   • Pro tip: Take a screenshot of the confirmation page before closing it. You'll need this if billing disputes arise later.

What happens next: Your paid access continues until the end of your current billing period. Auto-renewal stops, and you will not be charged again once the current period ends. You typically receive a confirmation email within minutes.

Cancel through the apple app store (iPhone or iPad)

If you subscribe to EasyBib directly through the Apple App Store, you must cancel through your Apple ID settings, not through Chegg's website.

1. Open the App Store app on your iPhone or iPad.
   • Tap the profile icon in the bottom right corner.
2. Tap Subscriptions.
   • This shows all active subscriptions you manage through Apple.
3. Find and tap EasyBib from the list.
   • You'll see your subscription plan, next billing date, and price in Naira or USD depending on your region settings.
4. Tap Cancel Subscription or Edit Subscription.
   • Follow any prompts to confirm the cancellation.
5. Confirm your cancellation.
   • Apple sends you a confirmation email immediately to your Apple ID email address.

Warning: Deleting the EasyBib app does not cancel your subscription. You must follow these steps or Apple will continue charging your payment method on your renewal date.

Cancel through google play store (Android)

If you subscribed via Google Play Store on an Android phone or tablet, cancel through Google Play's subscription management.

1. Open the Google Play Store app.
   • Tap your profile icon in the top right corner.
2. Tap Payments and subscriptions.
   • This shows all subscriptions you manage through Google Play.
3. Tap Subscriptions.
   • You'll see a list of active subscriptions.
4. Select EasyBib from the list.
   • The subscription details page opens showing your plan and next billing date.
5. Tap Cancel subscription or Manage.
   • A confirmation screen appears.
6. Confirm your cancellation.
   • Google sends a confirmation email to your Google account email address within minutes.

Pro tip: If EasyBib doesn't appear in your Google Play subscriptions, it may be listed under a different service name or you may have already cancelled. Contact Google Play support to check your subscription history.

Cancel a PayPal subscription

If you pay for EasyBib via PayPal, you must cancel the pre-approved payment agreement through PayPal's settings.

1. Log in to your PayPal account at PayPal.com.
   • Use your email and password to access your account.
2. Go to Settings or Account Settings.
   • This is typically found in your account menu or profile icon.
3. Look for Payments, Pre-approved Payments, or Subscriptions.
   • Different PayPal interface versions use different labels, but this section manages recurring payments.
4. Find the EasyBib or Chegg subscription in the list.
   • It may be listed under "Recurring Payments" or "Active Subscriptions."
5. Click Cancel or Remove next to the EasyBib subscription.
   • PayPal asks you to confirm the cancellation.
6. Confirm, and PayPal sends you a confirmation email.
   • Pro tip: Some PayPal subscriptions require you to request cancellation directly from the merchant. If EasyBib doesn't appear in PayPal's subscription list, email wtsupport@chegg.com with your PayPal account email and request cancellation.

Cancel by email (backup method)

If you cannot find your subscription in any of the above platforms, or if the cancellation button isn't working, email EasyBib support directly.

1. Send an email to wtsupport@chegg.com or support@easybib.com.
   • Both addresses reach Chegg's support team.
2. Include your full name, email address associated with your account, and the subscription plan you want to cancel.
   • Example: "I have an EasyBib Plus subscription signed up on 2024-06-15. Please cancel this subscription effective immediately."
3. Request written confirmation of your cancellation.
   • This creates a paper trail. If charges continue after your cancellation email, you have proof you requested cancellation.
4. Wait for a response email confirming your cancellation.
   • Email cancellations typically take 3 to 7 business days to process.
   • Warning: Email is slower than website or app cancellation. Use this method only if other options fail.

What happens immediately after you cancel

Cancelling feels like a relief, but it's important to understand exactly what changes and what stays the same. Here's your timeline and what to expect.

Access during your final billing period

You do not lose access to EasyBib immediately. When you cancel, your paid subscription access continues until the end of your current billing period. If your billing cycle renews on the 15th of next month, you keep full premium access until that date, then your account automatically downgrades to the free version.

After your billing period ends

On the day after your final billing period ends, your account switches to EasyBib's free tier. You lose access to premium features like unlimited papers, advanced plagiarism detection, and grammar checking, but you keep your saved citations and can still use the basic citation generator.

Your account and saved work

Your EasyBib account itself remains active with all your saved citations, papers, and notes. You can log in with the same email and password. The only difference is that premium features are now locked behind the "Upgrade" button. Stopee recommends exporting or downloading any citations you want to keep before your cancellation takes effect, just in case you decide to switch to a different tool.

Refunds and billing

EasyBib explicitly states that subscription fees are non-refundable. This means you will not receive a refund for the remaining days or weeks left in your billing period after cancellation. Once your cancellation date passes, no future charges appear on your billing statement.

EasyBib pricing and plan options

Before you decide to cancel, it's worth checking whether you're on the right plan. Sometimes switching to a lower tier is cheaper than cancelling altogether. Here are the current EasyBib plans and prices:

Important note on Nigerian pricing: EasyBib and Chegg display prices in USD rather than Nigerian Naira (NGN). When you're charged in Nigeria, your bank or payment processor (PayPal, Apple, Google) applies the current exchange rate, which means your actual Naira cost fluctuates. The 2024 USD to NGN rate hovers around 1,500 to 1,600 Naira per US dollar, making EasyBib Plus roughly 14,900 to 16,000 NGN per month.

Can you get a refund after cancelling

This is where many Nigerian consumers face frustration. EasyBib's refund policy is strict, but consumer protection law gives you options if the company acts unfairly.

The official no-refund policy

Chegg and EasyBib state that all subscription fees are non-refundable. This applies regardless of how much of your billing period remains after you cancel. If you pay for a month of EasyBib Plus and cancel after one week, you receive no refund for the remaining three weeks.

When you might qualify for a refund

You have stronger grounds for a refund if you cancel within a reasonable cooling-off period (typically 14 days of signing up), if the service failed to work as advertised, or if EasyBib charged you after you cancelled. The FCCPA allows consumers to challenge unfair terms, and automatic renewals with unclear cancellation methods fall into this grey area.

How to request a refund

1. Contact Chegg support with your complaint.
   • Email wtsupport@chegg.com with your order number, subscription dates, and the reason you believe you deserve a refund.
   • Example reason: "I was charged after I cancelled my subscription on [date]. Please refund the unauthorised charge."
2. Keep records of all communication.
   • Screenshot emails, bank statements showing the charges, and any cancellation confirmations you received.
3. If EasyBib refuses, escalate to your bank or payment processor.
   • Your bank can investigate charges you claim were made after cancellation or without authorisation.
4. As a last resort, file a complaint with the Federal Competition and Consumer Protection Authority (FCCPA).
   • Stopee has worked with Nigerian consumers who've successfully escalated to the FCCPA to recover unauthorised subscription charges. The FCCPA takes automatic renewal violations seriously.

Pro tip: Some online sources claim EasyBib offers a 30-day money-back guarantee. This contradicts their official terms and should not be relied upon. Always assume the non-refundable policy is real unless you receive written confirmation from support.

Common mistakes to avoid when cancelling

We know cancellation can feel stressful, especially when money is involved. These mistakes trip up most users, and you don't want to be charged after you thought you'd cancelled.

Mistake 1: deleting the app instead of cancelling the subscription

This is the biggest trap. Removing the EasyBib app from your phone does nothing to stop the subscription. Your payment method continues to be charged on your renewal date. You must cancel the subscription through your app store settings or the Chegg website.

Mistake 2: cancelling through the wrong payment method

If you subscribed via the Apple App Store, cancelling through PayPal won't work because PayPal is not the subscription provider. Always cancel through the platform where you signed up. Check your bank statement or email confirmation to see which platform processed the payment.

Mistake 3: not saving your confirmation

After you cancel, save or screenshot the confirmation page and email. If you're later charged despite cancelling, you need proof you submitted the cancellation request. Stopee recommends taking a screenshot immediately after clicking "Confirm Cancellation."

Mistake 4: assuming partial-month refunds apply

EasyBib does not offer pro-rata refunds. If you cancel on the 10th of a 30-day month, you do not receive a refund for the remaining 20 days. Your access ends at the end of your billing period, and you keep what you've already paid.

Mistake 5: ignoring a charge that appears after cancellation

If you see a charge from Chegg or EasyBib after your cancellation effective date, dispute it immediately with your bank. Do not assume it's a mistake that will sort itself out. Banks have time limits for disputing charges (usually 60 to 90 days), so act quickly.

Your checklist before and after cancellation

Use this checklist to make sure you cancel properly and avoid post-cancellation headaches:

Get help cancelling with stopee

Stopee specializes in helping Nigerian consumers cancel subscriptions they no longer want and recover unfair charges. If you encounter problems cancelling EasyBib, cannot find the cancellation button, or are charged after you cancelled, Stopee can guide you through escalation steps and help you file complaints with the FCCPA.

Our platform at stopee.com has helped thousands of Nigerians take control of their subscriptions and protect their consumer rights. Whether you need step-by-step support to cancel EasyBib or want to understand your legal options if the company refuses to honour your cancellation, Stopee is here to help. Visit stopee.com today to learn more about your rights and access free cancellation resources for EasyBib and hundreds of other services.

Contact information for EasyBib and chegg support

If you need to reach support directly, use these official channels:

• Email: wtsupport@chegg.com or support@easybib.com
• Website support: Visit Chegg.com, click "Help" or "Contact Us" in the footer, and submit a support ticket
• Chegg Help Centre: Visit support.chegg.com for FAQs and troubleshooting guides

For unresolved complaints or unfair billing practices, you may file a complaint with the Federal Competition and Consumer Protection Authority (FCCPA) at ccpc.gov.ng. This is your escalation point if EasyBib refuses to honour your cancellation or continues charging after you cancel.