Manage Benaughty

How to cancel BeNaughty in australia and stop automatic charges

What BeNaughty is and why you might want to cancel

BeNaughty is an adult-oriented dating platform that offers free registration with paid upgrades for messaging, larger image viewing and premium features. The service operates on a subscription model with automatic renewals, meaning trial offers convert into ongoing memberships unless you actively cancel before the renewal date.

Many Australian users sign up for a low-cost trial, then discover they've been charged a full monthly fee without clear warning. If you've realised BeNaughty isn't for you, or you're frustrated by unexpected charges, Stopee has created this guide to help you cancel quickly and reclaim control of your billing.

The subscription trap and how it affects you

BeNaughty's business model relies on trial-to-subscription conversion. You start with a discounted trial-sometimes just a few dollars-but when the trial ends, your account automatically upgrades to a full membership at the regular monthly rate unless you cancel first. This is legal, but it catches many users off guard.

Common charges reported by Australian members include A$31.49 per month for a single-month membership, A$62.97 total for three months (A$20.99 per month), and A$89.94 total for six months (A$14.99 per month). These prices can vary depending on promotional offers and your billing route.

The longer you leave it, the more you'll be charged. Stopee recommends cancelling immediately if you've decided the service isn't worth your money.

Why this guide matters for australian consumers

Cancelling BeNaughty in Australia isn't always straightforward. The company operates under international billing, which can complicate refunds and cancellation rights. Understanding your options-and your consumer protections-puts you back in control. Stopee exists to demystify this process so you can cancel confidently.

Your consumer rights under australian law

Australian Consumer Law protects you when you cancel subscription services, and BeNaughty must comply with these rights regardless of where it's registered.

What the australian consumer law guarantees

Under the Australian Consumer Law, you have the right to cancel a subscription within a reasonable time if the business has engaged in misleading or deceptive conduct. If BeNaughty failed to clearly disclose the trial-to-subscription conversion or the renewal date, you may be entitled to a refund under the unfair contract terms provisions.

Additionally, if you cancelled before the renewal but were still charged, or if charges appeared on your statement that you didn't authorise, the Australian Competition and Consumer Commission (ACCC) considers this a potential breach. You can lodge a complaint with the ACCC if BeNaughty refuses to refund you after cancellation.

Stopee advises keeping screenshots of the payment page, trial terms and your cancellation confirmation. These documents are your proof if you need to escalate to the ACCC or your bank.

Chargeback rights through your bank

If BeNaughty continues to charge you after cancellation, you have the right to dispute the charge with your bank or credit card provider. This is called a chargeback. Your bank will investigate and may reverse the transaction if you can prove you cancelled and were charged anyway.

Tell your bank you want to dispute the charge as an "unauthorised transaction" or "billing dispute". Provide your cancellation confirmation email and screenshots of your account showing no active subscription. Most banks process disputes within 30 days.

How to cancel BeNaughty step-by-step

BeNaughty offers multiple cancellation methods depending on how you're billed and which platform you used to sign up.

Cancel via your account (if you can access it)

This is the fastest method if you can log into your BeNaughty account. Follow these steps carefully.

1. Log into your BeNaughty account on the website or app.
   • Use the email address and password you registered with.
   • If you've forgotten your password, click "Forgot password?" and reset it before proceeding.
2. Navigate to your account settings or billing section.
   • Look for "My Account", "Settings", "Billing" or "Subscription" in the menu.
   • This is usually found by tapping your profile icon (top right on app, top left on web).
3. Find the "Cancel subscription" or "Manage subscription" option.
   • Read the cancellation terms carefully-some services offer a cooling-off period.
   • Stopee recommends taking a screenshot of this page before you proceed.
4. Click "Cancel" and confirm your choice.
   • BeNaughty may ask why you're leaving-this is optional to answer.
   • Complete the cancellation process fully before closing the page.
5. Verify your cancellation by checking your email.
   • BeNaughty should send a cancellation confirmation email within minutes.
   • Save this email-it's your proof of cancellation.
6. Check your account again to confirm your subscription status shows "Cancelled" or "Inactive".
   • If it still shows "Active", try the cancellation process again or contact support.

Pro tip: Cancel a few days before your renewal date, not on the day itself. Some services process renewals at midnight before you cancel. If you're charged after cancelling, contact BeNaughty support immediately with your cancellation confirmation email.

Cancel if you signed up through an app store

If you registered through Apple App Store or Google Play, you must cancel through that platform, not directly through BeNaughty. App store subscriptions don't always sync with the main website cancellation system.

1. For Apple App Store: Open the App Store app, tap your profile icon (top right), select "Subscriptions", find "BeNaughty", and tap "Cancel Subscription". Apple will confirm cancellation immediately.
   • You'll keep access until your current billing period ends.
   • Refunds for cancelled subscriptions depend on how long you've had the app-usually unavailable after 14 days.
2. For Google Play: Open the Google Play Store app, tap your profile icon, go to "Payments and subscriptions", select "Subscriptions", tap "BeNaughty", and select "Cancel subscription". Google will ask you to confirm.
   • You'll keep access until the end of your current billing cycle.
   • Refund eligibility is similar to Apple-usually within 14 days of purchase.
3. After cancelling on the app store, log into BeNaughty's website and cancel your account there as well (see previous section).
   • This prevents the app store and website subscriptions from being billed separately.
   • Stopee recommends doing both cancellations to avoid double charges.

Warning: App store and website subscriptions are separate. Cancelling one doesn't automatically cancel the other. Always check both.

Cancel by postal mail (if online cancellation fails)

If you can't access your account or the online cancellation doesn't work, you can cancel by sending a written cancellation letter. This is slower but creates a paper trail.

1. Write a cancellation letter that includes:
   • Your full name and the email address linked to your BeNaughty account.
   • Your account username (if you know it).
   • A clear statement: "I wish to cancel my BeNaughty subscription effective immediately."
   • Your bank card last four digits (to help them identify your account).
   • The date of the letter.
   • Your signature.
2. Mail your letter to the registered address:
   • Together Network Limited
   • P.O. Box 146
   • Trident Chambers
   • Road Town
   • Tortola
   • British Virgin Islands
3. Use registered mail or a service that provides a tracking number.
   • Australia Post's "Australia Post Registered Mail" costs around A$12 and takes 2-4 weeks to the British Virgin Islands.
   • Keep your receipt and tracking number as proof you sent the cancellation.
4. Allow 4-6 weeks for processing after they receive your letter.
   • Send your letter at least a week before your renewal date to give them time to process it.

Warning: Postal cancellation is slow and unreliable. Only use this method if online or app store cancellation has failed. Always exhaust other options first, and contact Stopee's guidance if postal mail doesn't result in cancellation within 6 weeks.

Cancel by contacting support directly

If you're stuck, you can request cancellation via BeNaughty's support email. This approach creates a written record of your cancellation request.

1. Find BeNaughty's support email address on their website (usually under "Contact Us" or "Help").
   • Stopee recommends searching for "BeNaughty support" or looking in your account settings for a contact link.
2. Send an email that includes:
   • Your account email address and username.
   • A clear subject line: "Subscription Cancellation Request".
   • A polite but firm request to cancel your subscription immediately.
   • Your bank card last four digits and the billing date if possible.
3. Ask for a cancellation confirmation email in response.
   • Don't accept vague replies-push for a specific confirmation.
4. Follow up if you don't hear back within 5 business days.
   • Send a second email referencing your first message.

What happens after you cancel BeNaughty

Cancellation doesn't always mean immediate access loss, and knowing what to expect protects you from surprise charges.

Your access and billing after cancellation

Once you've cancelled, you'll typically retain access to your account until the end of your current billing period. For example, if you're charged on the 15th of each month and you cancel on the 1st, you'll have access until the 15th (or sometimes a day or two longer). After that date, your account locks and you lose access to premium features.

You should not be charged again after your current period ends. If you see another charge from BeNaughty after your cancellation, contact your bank immediately and dispute it as unauthorised. Stopee advises checking your bank statement weekly for two weeks after your billing cycle ends, just to be sure.

What if you're charged after cancelling?

If BeNaughty charges you after you've cancelled, don't panic. This is a common problem, but you have clear rights. First, contact BeNaughty support immediately with your cancellation confirmation email and ask for an immediate refund. Give them 5 business days to respond.

If they refuse or don't reply, contact your bank or credit card provider and dispute the charge. Tell them you cancelled the subscription and were charged anyway. Provide your cancellation confirmation email as proof. Your bank will investigate and should reverse the charge within 30 days.

You can also lodge a complaint with the ACCC if you believe BeNaughty is deliberately charging cancelled accounts. Stopee recommends keeping all emails and screenshots for this escalation.

Refund eligibility and how to claim one

Whether you're entitled to a refund depends on how long you've had the subscription and how you paid.

Refund timeframes by payment method

How to request a refund from BeNaughty

Contact BeNaughty support in writing (email is best) and request a refund for your most recent charge. Explain why you're requesting it-for example, "I cancelled my subscription on [date] but was charged on [date]" or "The trial terms were not clearly disclosed before charging me."

Include your account email, the charge date and amount, and your cancellation confirmation if you have it. Ask them to process the refund to your original payment method within 7 days. Keep a copy of this email.

If BeNaughty doesn't refund you within 10 business days, escalate to your bank. Your bank's fraud or dispute team can investigate and may reverse the charge on your behalf.

Common cancellation mistakes and how to avoid them

Many Australian users struggle to cancel because they're not aware of these traps. Learning them now saves you time, frustration and money.

Mistake 1: cancelling only on the app, not the website (or vice versa)

BeNaughty subscriptions through app stores and the website are separate. Cancelling on one doesn't cancel the other. You could end up being charged twice-once by the app store and once by the website. Always cancel on both platforms.

Pro tip: After cancelling on an app store, log into the BeNaughty website within the hour and cancel there too. Check back the next day to confirm both are showing as cancelled.

Mistake 2: cancelling too close to your renewal date

If you cancel on the day your subscription renews, the system may have already processed the next charge. Some services have a 24 to 48-hour processing delay. Cancel at least 3-5 days before your renewal date to be safe.

Check your account to find your renewal date, then mark it in your calendar and cancel at least a week beforehand.

Mistake 3: not saving your cancellation confirmation

If BeNaughty later claims you never cancelled, or charges you again, you'll need proof. Screenshot your cancellation confirmation page and save the email BeNaughty sends. These are your weapons if you need to escalate to your bank or the ACCC.

Mistake 4: ignoring unexpected charges and hoping they'll stop

If you see a charge from BeNaughty after you've cancelled, don't wait. Contact support immediately. The longer you wait, the harder it is to prove the charge was unauthorised. Stopee advises acting within 7 days of seeing the charge.

Mistake 5: not checking your statement after the renewal date

Monitor your bank statement for at least 2 weeks after your cancellation and billing cycle end. If a surprise charge appears, dispute it with your bank right away. Many users catch unauthorised charges only weeks later, when it's harder to resolve.

Cancellation checklist for australian users

Use this checklist to make sure you've cancelled correctly and protected yourself.

BeNaughty pricing and subscription plans

Understanding BeNaughty's pricing helps you estimate what you might be charged and plan your cancellation accordingly.

Prices vary based on promotions and billing route (app store vs. direct card). The figures above reflect typical charges reported by Australian users. Always check your actual billing statement for your exact charge.

Why stopee recommends cancelling now if you've decided to leave

If you're reading this guide, you've probably already decided BeNaughty isn't worth your money. The sooner you cancel, the sooner you stop the charges. Even a one-week delay could result in an unexpected renewal.

Stopee has helped thousands of Australian consumers cancel subscriptions like BeNaughty, dispute unwanted charges and reclaim their money. Your cancellation is straightforward if you follow the steps in this guide. You have consumer rights, you have options, and you're not alone in wanting to cancel.

Take action today: log into your account, cancel your subscription, save your confirmation, and mark your calendar to check your statement one week after your renewal date. If anything goes wrong, return to Stopee for escalation guidance or contact the ACCC directly.

Contact information for cancellation

If you need to cancel by mail or have exhausted other options, use this address:

Together Network Limited
P.O. Box 146
Trident Chambers
Road Town
Tortola
British Virgin Islands

For billing disputes and consumer complaints in Australia, contact the ACCC at accc.gov.au or call 1300 302 502.

If your bank's fraud team needs details, use the merchant descriptor as it appears on your statement (usually something like "BENAUGHTY" or a similar billing name).

Stopee is here to support you through every step. Whether you're cancelling, disputing a charge or escalating to consumer authorities, Stopee's guides and resources are designed to put you back in control.