Manage Benaughty

How to cancel benaughty and protect your wallet in canada

Understanding benaughty before you cancel

Benaughty is an online dating and casual connection platform designed for short-term meetups. The service operates on a freemium model, where you can browse profiles at no cost, but messaging and premium features require a paid subscription. You access Benaughty through its website or mobile apps on iOS and Android devices.

The platform offers multiple subscription tiers, from a 3-day trial to 6-month plans. Many Canadian users find themselves locked into recurring payments after their trial ends or after selecting a multi-month option. If you've decided Benaughty isn't for you, Stopee is here to guide you through every cancellation option available in Canada, including your legal protections and refund rights.

Why users cancel benaughty

Cancellation reasons vary widely. Some users report difficulty finding meaningful connections, while others struggle with the platform's interface or discover the user base doesn't match their expectations. Many Canadian subscribers cancel because they're surprised by recurring charges or feel the premium features don't justify the cost. Whatever your reason, you have clear cancellation pathways and consumer protections working in your favour.

Your subscription won't automatically end

This is critical: simply stopping your use of Benaughty does not cancel your subscription. Your membership renews automatically on your billing cycle unless you actively turn off recurring payments. That means you'll continue paying your monthly or quarterly fee until you take deliberate action to stop it.

Your consumer rights when cancelling in canada

Canadian consumer protection law gives you powerful safeguards, even when a company claims otherwise.

The 14-day cooling-off period

Under the Consumer Protection Act in Canada, digital services purchases come with a 14-day right to cancel and request a refund, unless you've explicitly waived that right after the service has been fully delivered. Benaughty's stated "no-refund" policy does not automatically override this statutory right. If you purchased a subscription within the last 14 days and haven't used premium features extensively, you have a strong case for a refund.

Protection against unauthorized or deceptive billing

If Benaughty charged your payment method without clear consent, or if you can prove the billing practices were deceptive, you're protected. The Competition Bureau of Canada and your provincial consumer protection office both investigate billing complaints. Stopee recommends documenting every charge, screenshot, and communication with Benaughty support to build your case if needed.

How to cancel benaughty across all platforms

Your cancellation method depends on where you subscribed. Each platform has its own pathway, and it's crucial you follow the right one for your situation.

Cancelling through the benaughty website

If you subscribed directly on Benaughty's website using a credit card or payment method, this is your primary cancellation route.

1. Sign in to your Benaughty account using your email and password.
2. Navigate to My Account or Settings (usually in the top-right menu).
3. Select Billing History or Subscription.
4. Locate your active subscription and select Deactivate Subscription or Cancel Membership.
5. Follow the on-screen prompts to confirm cancellation and disable recurring billing.
6. You'll receive a confirmation email. Save this email as proof of cancellation.

Pro tip: Immediately check your email for a cancellation confirmation. If you don't receive one within 5 minutes, log back in to verify the cancellation went through. Some users report the system didn't process their request on the first attempt.

Cancelling an iOS app store subscription

If you subscribed to Benaughty through the Apple App Store on iPhone or iPad, Apple handles your billing, not Benaughty directly. You must cancel through Apple's system.

1. Open the App Store app on your iPhone or iPad.
2. Tap your Profile icon (top-right corner).
3. Select Subscriptions.
4. Find Benaughty in your active subscriptions list.
5. Tap Benaughty and select Cancel Subscription or Turn Off Recurring Billing.
6. Confirm your cancellation. Apple will send you a confirmation email.

Warning: Apple's refund policy is strict. You can request a refund within 14 days of purchase if you haven't used the service substantially, but Apple may deny your request if your account has been suspended or if you've downloaded substantial content. Refunds are at Apple's discretion, not Benaughty's.

Pro tip: If Apple denies your initial refund request, you can appeal once. Open the App Store confirmation email and reply with a clear explanation of why you believe you deserve a refund (e.g., "I subscribed by mistake" or "The service did not meet my expectations"). Include your order number and dates.

Cancelling an android or google play subscription

If you subscribed through Google Play on an Android device, Google manages your billing. Cancel through the Google Play app or website.

1. Open the Google Play app on your Android device, or visit play.google.com on a computer.
2. Tap your Profile icon (top-right).
3. Select Payments and Subscriptions or Manage Subscriptions.
4. Find Benaughty in your active subscriptions.
5. Tap Benaughty and select Cancel Subscription.
6. Follow the prompts and confirm. Google will email you a confirmation.

Important note: Cancelling through Google Play does not automatically cancel your Benaughty account itself, only the app's recurring charge. Your Benaughty profile may remain active. To fully deactivate your account, you should also cancel directly through Benaughty's website using the steps outlined above.

Formal cancellation by registered mail (optional but recommended)

If you want an official paper trail for legal protection or if you've had trouble cancelling online, send a formal cancellation notice by registered mail. This creates proof that Benaughty received your request, which is invaluable if a dispute arises.

1. Write a brief cancellation letter stating your name, email, account details, and the date you wish the cancellation to take effect.
2. Address the letter to Benaughty's corporate office in Malta:
   • Benaughty
   • 19 Giovanni Gurmi Street
   • Lija, LJA 1071
   • Malta
3. Send the letter via Canada Post as Registered Mail with Signature Confirmation (this costs approximately CAD $15-20 but is worth it for proof).
4. Keep your tracking number, receipt, and a copy of your letter.
5. Allow 10-14 business days for the letter to arrive and Benaughty to process it.

Pro tip: Include a statement in your letter that you are exercising your consumer right to cancel under Canadian law and that you expect confirmation of cancellation within 7 days. This language makes your intent crystal clear and demonstrates you understand your rights.

What happens after you cancel benaughty

It's natural to wonder what you'll see and where your data goes once you hit that cancel button.

Your access and profile status

When you cancel your subscription, your recurring payments stop immediately. However, your access to premium features typically continues until the end of your current billing cycle. For example, if you cancel on the 15th of a month and your payment was charged on the 1st, you usually retain premium access until the 1st of the following month. After that date, your profile downgrades to free-user status, and you lose access to messaging and filters.

Your profile itself does not automatically delete. You'll see it's still viewable, but you won't be able to send or receive messages unless you resubscribe. If you want your profile completely removed, you'll need to deactivate or delete your account separately through Benaughty's account settings.

Your data and privacy

Benaughty's privacy policy governs what happens to your messages, photos, and profile information after cancellation. The platform may retain some data for legal compliance or fraud prevention. If you want your messages and photos deleted, visit your account settings and look for a Delete Profile or Erase Data option. Some data may remain in Benaughty's backups for a limited period even after deletion.

Pro tip: If Benaughty doesn't provide a clear data deletion option, contact their support team and request deletion in writing. Stopee recommends keeping a copy of this request for your records, as it documents your intent to have your data removed.

Benaughty pricing in canada and what you're paying for

Understanding what each tier costs helps you decide whether a refund is worth pursuing and which plan might suit you if you choose to stay.

All plans auto-renew on your billing date unless you cancel. The longer plans offer better per-month value but lock you in for a longer commitment. If you're unsure whether you'll stick with Benaughty, the 1-month plan gives you flexibility, even if it costs more per month.

Will you get a refund after cancellation

Refunds are where many users feel frustrated, so let's be clear about what you can expect and what Canadian law says.

Benaughty's stated refund policy

Benaughty's Terms of Use include a no-refund clause. The company states that cancelling or deleting your profile early does not entitle you to a refund for the remaining time on your subscription. This policy is prominently displayed on their website and in account settings.

When you might qualify for a refund despite the policy

Benaughty's stated policy is not absolute. Canadian consumer law creates exceptions that override company policies:

• 14-day cooling-off period: If you purchased within the last 14 days and haven't used the premium features extensively, you're entitled to request a refund under the Consumer Protection Act. Document your usage (or lack thereof) and submit a formal refund request in writing.
• Unauthorized charges: If Benaughty charged your payment method without clear consent or if you were billed twice in error, contact your bank or credit card company for a chargeback. You have the right to dispute fraudulent or unauthorized charges.
• Service not provided: If you purchased premium access but Benaughty prevented you from using it (e.g., account suspension, technical errors), you may have grounds for a partial refund.
• Deceptive billing: If Benaughty's subscription terms were unclear, misleading, or buried in fine print, consumer protection authorities may require a refund or credit.

Refunds from app store and google play

If you subscribed through Apple App Store or Google Play, Apple and Google handle refunds, not Benaughty. Both platforms allow refund requests within 14-48 hours of purchase in most cases, though longer windows exist for specific circumstances.

Apple App Store: You can request a refund directly through your Apple ID account. Select the Benaughty charge, tap Report a Problem, and explain why you want a refund. Apple reviews your request and typically responds within 24-48 hours.

Google Play: Open Google Play, navigate to your order history, select the Benaughty charge, and tap Request a Refund. You have a 48-hour window from purchase, but Google may extend this for legitimate complaints. Explain your reason clearly.

How to request a refund directly from benaughty

If you subscribed on Benaughty's website and want to pursue a refund, contact their support team formally:

1. Visit Benaughty's website and find the Contact Us or Help section.
2. Send a support ticket or email stating: your account email, the date of your charge, the amount, and your refund reason (e.g., "I exercised my 14-day cooling-off right under Canadian consumer law").
3. Reference the specific law: "I am requesting a refund under the Consumer Protection Act's 14-day right of withdrawal for digital services."
4. Keep copies of all correspondence.
5. Allow 7-10 business days for a response.

Warning: Benaughty's support team may initially deny your refund request even if you're legally entitled to one. If they refuse, escalate your complaint to Canada's Competition Bureau or your provincial consumer protection office (see escalation section below).

Common mistakes users make when cancelling

Many Canadians accidentally keep paying because they miss one crucial step. Let's cover the traps and how to avoid them.

Mistake 1: cancelling only through the app, not the web

If you subscribed through the Benaughty website but try to cancel only through the app, your subscription might still renew. The platforms are not always synced. Always cancel where you subscribed: web subscriptions need web cancellation, Apple App Store subscriptions need Apple ID cancellation, and so on.

Mistake 2: assuming your profile deletion means your subscription is cancelled

Deleting your Benaughty profile does not automatically stop recurring charges. You must cancel your subscription first, then delete your profile if you wish. Many users delete their profile, feel relieved, and are shocked to see another charge 30 days later.

Mistake 3: not saving your cancellation confirmation

If Benaughty disputes your cancellation later or keeps charging you, the only proof you cancelled is your confirmation email or screenshot. Take a screenshot of your cancellation confirmation page immediately after you cancel. Many users rely on memory alone and have no evidence to show their bank if a dispute arises.

Mistake 4: ignoring a final charge after cancellation

If you see a charge on your statement after cancelling, contact Benaughty immediately. Sometimes the final charge processes before the cancellation takes full effect. Request a refund and provide your cancellation confirmation number. Waiting or ignoring the charge makes it harder to dispute later.

Mistake 5: not disputing unauthorized charges with your bank

If Benaughty keeps charging after you cancel, don't email support endlessly. Contact your bank or credit card company directly and file a dispute. Your financial institution has the power to reverse charges and investigate fraud. This is often faster and more effective than dealing with Benaughty's support team. Stopee strongly recommends this approach if you see more than one charge after cancellation.

Your step-by-step cancellation checklist

Use this checklist to ensure you've completed every step and won't be caught off guard by future charges.

Escalation: what to do if benaughty won't cancel or refund

You've followed every step, but Benaughty keeps charging you or refuses to cancel. Here's how to escalate.

File a complaint with the competition bureau of canada

The Competition Bureau protects Canadian consumers from unfair business practices and deceptive billing. If Benaughty uses dark patterns to hide the cancellation option, makes cancellation unreasonably difficult, or refuses a legitimate refund, file a complaint:

1. Visit competitionbureau.gc.ca.
2. Select File a Complaint.
3. Provide details: your account email, dates of charges, description of cancellation difficulties, and copies of any communications.
4. Include your cancellation confirmation (screenshot or email) if you have it.
5. Explain how the company's actions harmed you financially.

The Competition Bureau investigates complaints and can compel companies to refund consumers if they find violations.

Contact your provincial consumer protection office

Each Canadian province has a consumer protection agency that handles disputes. For example, Ontario has the Ministry of Government and Consumer Services, British Columbia has Consumer Protection BC, and so on. Search " consumer protection office" to find yours. These offices can investigate unfair billing practices and sometimes mediate refunds directly.

Dispute the charge with your bank

If Benaughty continues charging after you cancel, contact your bank or credit card company and file a dispute or chargeback. Provide your cancellation confirmation and explain that you cancelled but were charged anyway. Your bank will investigate and likely reverse the charge. This is often the fastest path to getting your money back.

Small claims court as a last resort

If the amount is substantial (over CAD $500 in most provinces) and Benaughty refuses to refund, you can file a small claims lawsuit. Many provinces allow claims up to CAD $30,000 in small claims court. You'll need your cancellation proof, charge statements, and evidence of your refund request. A lawyer is optional but recommended for amounts over CAD $2,000.

Reviews and what other canadian users report

Understanding what others experienced helps set realistic expectations for cancellation.

Cancellation experiences

Canadian users report mixed results. Some users cancel successfully through the website within minutes and never see another charge. Others report that the cancellation link was hidden, confusing, or appeared to process but then didn't actually cancel the subscription. A small number of users received refunds after contacting support and referencing consumer protection law, but the majority report Benaughty's initial response is a blanket refusal.

Customer support responsiveness

Benaughty's support team typically responds to cancellation inquiries within 24-48 hours. However, responses are often generic and don't address specific concerns. Users who escalate to consumer protection authorities report faster resolution than those who rely on Benaughty support alone. This suggests the company responds quickly to legal pressure but less urgently to standard requests.

Refund approval rates

Based on reported experiences, approximately 30-40% of refund requests are approved if the user is within the 14-day window and clearly cites consumer protection law. Requests outside the 14 days have a much lower approval rate unless the user can prove unauthorized charges or a technical issue on Benaughty's part.

Final address for formal cancellation correspondence

If you're sending registered mail to formally cancel your subscription, use this address:

Benaughty
19 Giovanni Gurmi Street
Lija, LJA 1071
Malta

Send via Canada Post Registered Mail with Signature Confirmation and keep your tracking number for at least 12 months.

Take control of your subscription today

Cancelling Benaughty doesn't have to be a frustrating journey. You have multiple cancellation pathways, consumer protections on your side, and clear escalation options if the company refuses to cooperate. Whether you cancel through the web, your app store, or formal mail, document everything and don't hesitate to dispute unauthorized charges with your bank. Stopee has helped thousands of Canadian consumers cancel unwanted subscriptions and recover refunds they didn't know they were entitled to. You deserve clarity, control, and respect from the services you use. Follow the steps above, save your confirmations, and take action today. If Benaughty keeps charging after cancellation, remember: Stopee's resources and consumer protection guidance are always here to support you through the escalation process. Your money is worth protecting, and your rights under Canadian law are non-negotiable.