Manage Deepswap

How to cancel your deepswap subscription and stop auto-renewal charges

What is deepswap and why you might need to cancel

Deepswap is a face-swap and deepfake generation service that creates photo and video effects with automated face replacement. The platform operates on a credit-based system paired with optional subscription tiers, available both online and through app marketplaces. If you've signed up for a premium plan and now want to cancel, you're not alone - and Stopee is here to guide you through the process.

The service charges recurring fees ranging from approximately A$29.85 per month (site listing) to A$74.70 per year (promotional tiers), depending on which platform you used to purchase. The challenge is that Deepswap subscriptions auto-renew, and the cancellation process varies significantly based on whether you subscribed through their website, Google Play, the Apple App Store, or another marketplace.

Why cancellation matters for deepswap users

Many Australian consumers report that Deepswap's auto-renewal system continues charging their payment method even after they believe they have cancelled. This happens because the service uses different billing pathways - direct payment, app store in-app purchase, or third-party processors - and cancelling one method does not automatically stop the others. Stopee's experience shows that users who don't act quickly often face multiple unwanted charges before resolution.

How deepswap billing and auto-renewal works

Understanding your billing route and why it matters

First, identify where you purchased your subscription. This single detail determines which organisation controls your cancellation, refund window, and dispute process. If you subscribed directly through Deepswap's website, the company handles your refund. If you purchased through Apple App Store or Google Play, the marketplace owns the transaction and refund rules.

Deepswap's published terms confirm automatic renewal at the end of each billing cycle. The service does not currently offer proration for partial billing periods, meaning you typically cannot adjust your plan mid-cycle and receive a credit. Unused credits are treated separately from subscription refunds, and user reports indicate outcomes vary case by case.

Pricing and subscription tiers

Pro tip: Check your most recent bank or credit card statement to confirm which amount you were charged and identify your exact subscription tier. This clarifies whether you're on a monthly or annual plan and which billing system is active.

Step-by-step cancellation methods for deepswap

If you subscribed directly through the deepswap website

Direct subscriptions are typically easier to cancel because you manage them in one location. Follow these steps to disable auto-renewal.

1. Log in to your Deepswap account using your registered email and password.
   • If you've forgotten your password, use the "Forgot password" link and reset it before proceeding.
2. Navigate to your Account Profile or Settings menu, usually located in the top-right corner or under a hamburger menu icon.
   • Look for tabs labelled "Account", "Billing", "Subscription", or "Payment methods".
3. Find the Subscription or Membership section and locate the toggle or button that says "Auto-renewal", "Cancel subscription", or "Manage subscription".
   • If the toggle is currently "on" (blue or enabled), click it to turn it off.
4. Confirm the cancellation when prompted. The system should display a confirmation message or email.
   • Screenshot this confirmation or copy the reference number - you'll need it if disputes arise.
5. Check your registered email inbox (and spam folder) for a cancellation confirmation email within 24 hours.
   • This email is your proof of cancellation. Save it permanently.

Warning: Some services hide the cancellation button or make it deliberately hard to find. If you cannot locate a "Cancel" or toggle option after 5 minutes of searching, skip to the "Refund form or support contact" section below.

If you subscribed through the apple app store

App Store subscriptions are managed through your Apple ID and device settings, not through Deepswap's website. You must cancel through Apple to stop charges.

1. On your iPhone, iPad, or Mac, open the Settings app (not the App Store app).
   • On Mac, go to System Preferences or System Settings depending on your macOS version.
2. Tap or click your name at the top of the screen to open your Apple ID profile.
   • If you're on Mac and don't see your name, sign in first.
3. Select "Subscriptions" or "Media & Purchases", then locate "Subscriptions" in the submenu.
   • You will see a list of all active subscriptions tied to your Apple ID.
4. Find Deepswap in the list and tap or click on it to open the subscription details.
   • If Deepswap is not listed, the subscription may have already been cancelled or purchased differently.
5. Tap or click "Cancel Subscription" and confirm your choice in the prompt that follows.
   • Apple may offer a retention discount; decline this unless you genuinely wish to keep the service.
6. Your subscription will end at the next billing date - it does not terminate immediately, but auto-renewal stops.
   • Save the confirmation screen or email for your records.

Pro tip: Visit apple.com/au and sign in to your Apple ID account online to manage subscriptions if you prefer a larger screen or want a web-based view.

If you subscribed through google play (Android)

Google Play subscriptions require cancellation through your Google account, not the Deepswap app itself.

1. On your Android device, open the Google Play Store app.
   • Tap the profile icon in the top-right corner (your initial or profile picture).
2. Select "Manage subscriptions" or "Payments and subscriptions".
   • You should see a list of all active subscriptions.
3. Tap on Deepswap to open the subscription details page.
   • If it's not visible, the subscription may already be inactive.
4. Tap "Cancel subscription" and follow the prompts to confirm cancellation.
   • Google may ask for feedback on why you're leaving - this is optional.
5. Your subscription will remain active until the current billing period ends, but no further charges will occur.
   • Retain a screenshot or confirmation for dispute purposes.

Alternatively, visit play.google.com/store and sign in with your Google account to manage subscriptions on a desktop computer.

If you cannot find a cancellation button or toggle

If Deepswap's interface does not display an obvious cancel option, contact support directly using one of these methods.

1. Locate Deepswap's official refund policy or support page on their website.
   • Look for a "Contact us", "Help", "Support", or "Refunds" link in the footer or main menu.
2. If a refund form is provided, fill it out completely with your:
   • Registered email address
   • Full name and account username
   • The email address associated with your payment method
   • Your reason for cancellation (be concise but clear)
   • Screenshots of your billing statements or confirmation emails
3. Submit the form and document the submission date and confirmation number if provided.
   • Some services offer a submission confirmation email; save this as proof you contacted them.
4. If no form exists, send an email to their support address with the same information listed above.
   • Use a subject line: "Subscription cancellation request - [your email address]"
5. Allow 5-7 business days for a response. If you receive no reply, escalate (see section below).
   • Save all emails and timestamps - these are your evidence trail.

Warning: Do not assume silence means consent or that your request was processed. Follow up in writing if you hear nothing within one week.

What to do after you cancel with deepswap

Verify the cancellation took effect

Cancellation does not always mean immediate refund. After you cancel, confirm that your subscription actually stopped auto-renewing by monitoring your bank or credit card statement. You should see no new charges in the next billing cycle.

Check your account 2-3 days before your next scheduled billing date. Log back into Deepswap or your relevant app store and confirm that the subscription no longer shows as "Active". If it still appears active, contact support again and request escalation.

Requesting a refund for recent charges

Deepswap's public responses indicate refunds are evaluated case by case and processed within 5-10 business days when approved. Refund eligibility depends on two factors: whether you used paid credits and how recently you were charged.

Pro tip: Refunds are more likely to be approved if you request them within 14 days of the charge. The longer you wait, the weaker your refund claim becomes under Australian Consumer Law. Act quickly if you want your money back.

To request a refund, contact support with your transaction date, amount charged, payment method (do not share full card details), and a clear explanation of why you want a refund. For example: "I did not intend to auto-renew on [date] and cancel within [timeframe]." Include screenshots of your cancellation confirmation and bank statement showing the charge.

Your consumer rights and australian law

What the australian consumer law says about subscriptions

Under the Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010), any service sold with automatic renewal must give you a clear, prominent notice before you are charged. The notice must disclose the price, frequency of charges, and how to cancel.

If Deepswap did not provide this information clearly at the point of purchase, or if you cannot cancel easily, you may have grounds to dispute the charge. Stopee recommends documenting every interaction and keeping all emails, screenshots, and confirmation numbers.

Key consumer protections for australian users

You have the right to expect goods and services supplied to you to be of acceptable quality. If Deepswap continuously charges you after you attempt to cancel, or if the service does not match its description, these are breaches of consumer law.

Additionally, the Australian Competition and Consumer Commission (ACCC) has issued guidance warning consumers about misleading or deceptive conduct in subscription marketing. If you believe Deepswap engaged in such conduct, you can report it to the ACCC.

When to escalate a dispute

If Deepswap refuses a refund or does not respond to cancellation requests within 10 business days, you can escalate your complaint to:

• Your bank or credit card issuer: Request a chargeback or reversal. Most Australian banks can dispute unauthorised or fraudulent charges within 120 days. Provide your documentation (cancellation requests, refusal emails, and statements).
• The ACCC: Lodge a complaint at accc.gov.au/contact-us if you believe the service engaged in misleading marketing or deceptive conduct.
• A dispute resolution scheme: If Deepswap is subject to an external dispute resolution (EDR) scheme, escalate through that body. Ask their support team which scheme applies.

Stopee has seen consumers recover funds through chargeback disputes when companies fail to honour cancellation requests. Your bank is often your fastest path to a refund.

Common mistakes that delay cancellation and refunds

Cancelling on one platform but not all

This is the most frequent error Stopee encounters. You may cancel your Deepswap account through the website but leave your Apple App Store subscription active - or vice versa. Both will continue to charge independently. Always verify that you have cancelled subscriptions on every platform where you may have purchased.

The simplest fix: log into your Apple, Google, and Deepswap accounts separately and confirm that no active Deepswap subscription remains on any of them.

Assuming silence means cancellation

If you email support and receive no reply, many users assume the cancellation was processed. In reality, your request may have been lost or ignored. Deepswap's public forums show users who were charged for months after emailing support, believing they had cancelled.

Always obtain written confirmation of cancellation. If support does not acknowledge your request within 5 business days, resend it or escalate to your bank.

Not saving proof of your attempts

Refund disputes are won with evidence. If you cannot produce screenshots, emails, or confirmation numbers showing you tried to cancel, your bank or the ACCC will struggle to help you. Save everything: payment confirmations, cancellation screenshots, support emails, bank statements showing charges, and timestamps.

Delaying refund requests

Every day you wait weakens your position. Refund claims are strongest within 14 days of a charge. After 60 days, most banks will not reverse the transaction. If you realised you were wrongly charged, contact support and your bank immediately.

Cancellation checklist for deepswap

Use this checklist to ensure you have completed all steps and are not at risk of further charges.

Real user experiences and reviews

What deepswap users report about cancellation

Public reviews on platforms like Trustpilot and Reddit reveal mixed experiences. Some users describe straightforward cancellation once they found the right menu. Others report that cancellation buttons were difficult to locate, support responses were automated or unhelpful, or charges continued after attempted cancellation.

A recurring complaint involves users who believed they selected a monthly plan but were charged an annual amount, or who purchased through a marketplace and did not realise they needed to cancel there, not on the main website. Several users also report that changing payment methods did not stop recurring charges - the original payment source continued to be billed.

Stopee's review of consumer feedback suggests that Deepswap's cancellation process is functional but unintuitive, and customer support delays compound the problem. The good news is that users who follow the steps above and document their efforts typically achieve cancellation and refunds within 2-3 weeks.

Final summary and next steps

Cancelling a Deepswap subscription requires you to act on the correct platform and document your efforts thoroughly. Whether you subscribed through the Deepswap website, Apple App Store, or Google Play, the process is straightforward once you identify which one. The most critical step is confirming that you have cancelled on every platform where you may have an active subscription - many users accidentally leave one active and continue to be charged.

If you encounter resistance from Deepswap, remember that you are protected by Australian Consumer Law. The ACCC and your bank are escalation options if the company refuses to cancel or refund within a reasonable timeframe. Stopee has helped thousands of consumers cancel unwanted subscriptions and recover funds by following this approach systematically.

Save all evidence, act quickly on refund requests, and do not assume cancellation is complete until you verify it yourself across all platforms. If you have already been charged after cancellation, contact your bank or credit card issuer without delay - they can often reverse the charge within 120 days. Stopee is here to remind you that you have the power to control your subscriptions, and Deepswap cannot legally keep charging you once you have cancelled.

Contact deepswap support

For direct contact, locate Deepswap's official support email or contact form on their website footer or help section. If a direct link is unavailable, use their refund policy page or in-app support chat to request cancellation assistance. When you contact them, always include your full registered email, account username, and the specific date you attempted to cancel.

Most importantly, follow up in writing (email or form submission) rather than relying on chat alone, so you have a permanent record of your request.