Manage Deepswap

How to cancel deepswap and recover your money in new zealand

What deepswap is and why you might want to leave

Deepswap is an AI-powered face-swap and media editing service that lets you create deepfake content across photos, GIFs and videos. You pay for access either through monthly or annual premium subscriptions, or by buying individual credit packs. The service operates via a web platform, Apple App Store and Google Play, making it accessible across devices.

If you've subscribed and now want out, you're not alone. Many New Zealand users sign up for a free trial or promotional offer, then find the recurring charges don't match their actual usage. At Stopee, we help thousands of consumers navigate exactly this situation every month.

The core deepswap offering

The premium tier gives you monthly credits, faster processing speeds and access to advanced AI models for higher-quality swaps. You can create content across multiple formats, which appeals to content creators and casual users alike. However, the monthly subscription model means charges stack up quickly if you're not actively using your credits.

Why cancellation matters

Once you stop using the service regularly, you're essentially paying for features you've already explored. Deepswap's billing doesn't pause or rollover unused credits, so each month your card gets charged whether or not you've created anything new. Stopping the subscription before your next billing date is the fastest way to regain control of your spending.

Deepswap pricing in new zealand dollars

Deepswap displays prices in USD on its website, but your actual charges will appear in NZD depending on your purchase method. Here's what you'll typically see:

Exchange rates fluctuate daily, so the NZD amount you see in the App Store or on your credit card statement may shift slightly month to month. Always check your bank statement to confirm the exact amount charged.

Your consumer rights when cancelling in new zealand

New Zealand law protects you as a digital service consumer, and Deepswap must comply with those rules even though it's based overseas. Understanding your legal position strengthens your position if you encounter resistance when cancelling or requesting a refund.

The consumer guarantees act and your cancellation

The Consumer Guarantees Act 1993 covers digital services and subscriptions. If Deepswap charges you after you've cancelled, or if it fails to cancel your subscription despite your request, you may be entitled to a refund under the "fair price" and "fit for purpose" guarantees. The law applies to all purchases made to New Zealand consumers, regardless of where the company is based.

Keep all cancellation confirmations, emails and screenshots. If Deepswap continues charging after you cancel, you have grounds to escalate to the Commerce Commission or your bank's dispute team.

Chargeback rights with your bank

If Deepswap refuses to refund unauthorized charges or charges after cancellation, contact your bank or credit card provider. New Zealand banks offer chargeback protections for disputed transactions, and they can freeze charges while they investigate. You don't need Deepswap's permission to dispute a charge-your bank will handle it.

How to cancel deepswap step by step

Cancellation works differently depending on where you subscribed. The key is finding your original purchase method and cancelling through that exact channel. Stopee recommends checking your email receipts first to confirm where your subscription lives.

Identify where you subscribed

Before you cancel, locate your original purchase method. This determines which cancellation process you'll follow:

• Check your email inbox for Deepswap confirmation or receipt emails
• Look at your bank or credit card statements for the transaction
• Check your Apple ID or Google Play account history
• Note any transaction ID or reference number from the receipt

Pro tip: If you can't find the original receipt, check your "Purchases" section in the App Store or Play Store first-that's usually the fastest route to cancellation.

Cancel via apple app store (iOS devices)

If you subscribed through your iPhone or iPad, Apple handles the billing and you must cancel through Apple's system:

1. Open the Apple App Store on your iPhone, iPad or Mac
2. Tap your profile icon in the top right corner
3. Select "Subscriptions"
4. Find "Deepswap" in the list and tap it
5. Tap "Cancel subscription" and confirm your cancellation
6. Note the cancellation date-your access continues until then

Warning: Simply deleting the Deepswap app does NOT cancel your subscription. You must use the steps above, or charges will continue.

Cancel via google play store (Android devices)

Android users who subscribed through Google Play follow this process:

1. Open Google Play Store on your Android device
2. Tap the menu icon (three horizontal lines) in the top left
3. Select "Subscriptions"
4. Tap "Deepswap"
5. Tap "Cancel subscription" and follow the prompts
6. Confirm your cancellation and note the final billing date

Google Play allows you to cancel immediately, but you'll retain access through your current billing period. No further charges occur after the cancellation date.

Cancel a web-based deepswap subscription

If you subscribed directly through deepswap.com using a credit card, follow these steps:

1. Go to deepswap.com and log in to your account
2. Navigate to "Account settings" or "Billing" (exact link varies)
3. Look for "Subscription" or "Manage subscription"
4. Find the toggle or button to "Cancel" or "Turn off auto-renewal"
5. Confirm the cancellation
6. Save a screenshot of the confirmation message

Pro tip: Some web-based subscriptions don't have an obvious cancel button. If you can't find one, move to the support form method below-don't assume the subscription is still active.

Cancel via deepswap support if you're stuck

If you can't locate a cancel button or your subscription method remains unclear, contact Deepswap support directly:

1. Visit deepswap.com and look for a "Contact us" or "Help" link
2. Fill out the support form with:
   • Your account email address
   • Your full name
   • The transaction ID or reference number from your receipt
   • A clear request: "Please cancel my subscription effective immediately"
3. Request a cancellation confirmation email
4. Allow 48-72 hours for a response

Warning: Support tickets can take time. If you need urgent cancellation and have a credit card charged, contact your bank instead-don't wait for Deepswap to respond.

What happens after you cancel deepswap

Cancelling doesn't mean instant loss of access. Here's exactly what occurs in the days and weeks following your cancellation request.

Your access and remaining credits

After you cancel, your premium features remain active until the end of your current billing period. For example, if you're charged on the 15th of each month and you cancel on the 20th, you can still use Deepswap until the next 15th. Unused credits don't carry over and are forfeited when your subscription ends.

Any credits you purchased separately (pay-as-you-go packs) remain in your account unless Deepswap's terms specifically state otherwise. Check your Help Center for clarity on credit expiry policies.

Your account data and personal information

Your account profile, login credentials and uploaded media typically remain in Deepswap's database even after cancellation. If you want your data deleted, you'll need to request this separately through their privacy or support form. Deepswap's Terms of Service outline data retention periods, which you should review before cancelling if data deletion is important to you.

Send a formal data deletion request if needed, and keep a copy for your records.

Can you get a refund after cancelling deepswap

Refund eligibility depends on when you cancel, how much you've used the service, and which purchase method you chose. Stopee has helped many users recover money they thought was non-refundable, so don't assume "no refund" is final.

Refund windows and conditions

How to request a refund

Timing is everything. Here's the order of action for maximum refund success:

1. If you subscribed through Apple App Store, request a refund directly through Apple (Settings > App Store > Account > Purchase History > Refund)
2. If you subscribed through Google Play, open the Google Play app, go to "Subscriptions," select Deepswap, and tap "Report a problem" or "Request refund"
3. If you subscribed directly on the Deepswap website, email or fill out their support form requesting a refund within 14 days, referencing unused credits
4. Save all correspondence and confirmation numbers
5. If refused, escalate to your bank's chargeback team (see section below)

Pro tip: If you used credits but bought the subscription by mistake, explain this in your refund request. Deepswap sometimes grants partial refunds as goodwill, especially for first-time requests.

What if deepswap refuses your refund

If Deepswap denies a refund you believe you're entitled to, you have legal options:

• Contact your bank or credit card provider and file a chargeback dispute. In New Zealand, chargebacks are free and your bank investigates at no cost to you.
• Report the issue to the Commerce Commission (comcom.govt.nz) if you believe Deepswap has breached consumer law.
• If the amount is under NZ$15,000, you can file a claim in the District Court without a lawyer.
• Keep all receipts, cancellation confirmations and refund request emails as evidence.

Deepswap's overseas location doesn't exempt it from New Zealand consumer law. The Commerce Commission has enforcement power, and your bank will back you up on chargebacks.

Common mistakes to avoid when cancelling deepswap

Many New Zealand consumers accidentally leave their Deepswap subscriptions active because they overlook a single step. Learning from their mistakes means you won't repeat them.

Mistake 1: deleting the app instead of cancelling the subscription

This is the most common error. Removing Deepswap from your phone does absolutely nothing to stop charges. The subscription lives in the App Store or Google Play system, not on your device. Charges will continue monthly until you formally cancel through the store.

Mistake 2: assuming a free trial auto-cancels

Free trials do not auto-cancel. If you don't cancel before the trial ends, you're automatically charged for the first full month. Deepswap doesn't send reminders-set a phone alarm three days before your trial expires.

Mistake 3: cancelling on the wrong payment channel

If you subscribed through Apple, cancelling on the Deepswap website won't work. The two systems are separate. Always cancel through the exact channel where you originally paid.

Mistake 4: not saving your cancellation confirmation

If you cancel and Deepswap charges you again, you need proof of cancellation. Screenshot the confirmation message immediately. Stopee recommends saving it to your email or cloud storage.

Mistake 5: waiting too long to request a refund

Refund windows are tight-14 days for web purchases, 48 hours for Google Play, and 45 days for Apple. If you delay, you'll miss your window. Request refunds within 24 hours of cancelling if possible.

Your cancellation checklist for deepswap

Use this checklist to ensure you've completed every step correctly:

• [ ] Found your original receipt email confirming where you subscribed
• [ ] Logged into the correct App Store or Deepswap account
• [ ] Located and clicked the cancel or "Turn off auto-renewal" option
• [ ] Confirmed the cancellation and noted the final billing date
• [ ] Took a screenshot of the cancellation confirmation
• [ ] Forwarded the confirmation screenshot to yourself or saved it to cloud storage
• [ ] Checked your bank statement 7-10 days later to confirm no charge appeared
• [ ] If charged despite cancelling, contacted your bank to dispute the charge

Should you keep or cancel your deepswap subscription

Sometimes cancelling is the right choice-sometimes you should keep it. Here's how to decide:

How stopee can help you cancel faster

Stopee.com specializes in subscription cancellation and has helped thousands of consumers in New Zealand navigate services like Deepswap. If you're unsure whether you have a refund claim, or if Deepswap is refusing to cancel your subscription, Stopee offers step-by-step guides tailored to your exact situation.

Visit Stopee today to explore your options. Our consumer advocates understand the tactics companies use to make cancellation difficult, and we show you how to overcome them legally and efficiently. Stopee is your free resource for getting out of unwanted subscriptions and recovering money you're owed.

Contact details and escalation options

Deepswap's official contact information

Deepswap does not maintain a public New Zealand postal address. The company operates from Hong Kong according to its Terms of Service. You can only contact Deepswap via their web-based support form at deepswap.com. Response times typically range from 48 to 72 hours.

Pro tip: Email support can be slow. If you need urgent cancellation, cancel directly through the App Store or Google Play (which processes instantly) and skip contacting support altogether.

Escalation pathways if deepswap fails to refund you

If Deepswap refuses a refund you're legally entitled to, escalate through these channels:

• Your bank or credit card provider: File a chargeback dispute at no cost. Provide your cancellation proof and receipt.
• Commerce Commission (comcom.govt.nz): File a complaint if you believe Deepswap has breached the Consumer Guarantees Act or Fair Trading Act.
• Apple Support or Google Play Support: If you subscribed through an app store, contact them directly with evidence of non-refund. Apple and Google sometimes override Deepswap's refusal.
• Citizens Advice Bureau (cab.org.nz): Free consumer advice for New Zealand residents. They can advise on your legal standing.

Never assume a company's "no refund" policy overrides your consumer rights. Stopee has helped countless users recover money by escalating to the right authority, and you can too.

Final words on cancelling deepswap

Cancelling Deepswap takes minutes once you know the correct method. The harder part is often navigating the refund claim afterward-but New Zealand law is on your side if you act quickly. Follow the steps in this guide, save your confirmations, and reach out to your bank if charges continue after cancellation.

Stopee has helped thousands of consumers cancel unwanted subscriptions and recover refunds they thought were lost. Whether you need step-by-step guidance, help disputing a charge, or clarity on your consumer rights, visit Stopee.com and let our advocates guide you through the process. Cancelling should be simple-and with Stopee, it is.