Manage Deepswap

How to cancel deepswap and protect your wallet in the philippines

What is deepswap and why filipinos need to understand its billing model

Deepswap is an AI face-swap service that lets you create deepfake videos and images online. It sounds fun until the monthly charges keep hitting your account. The service runs on a recurring subscription model, meaning your payment renews automatically every month unless you actively cancel. For Philippine users paying in pesos, that monthly charge is approximately ₱1,129 ($19.99 USD), which adds up quickly if you forget about it.

The key thing to grasp: Deepswap is not a one-time purchase. You are paying for credits and processing power each month, not permanent access. If you subscribed through the website, Google Play, or the App Store, your billing method is on file and charges will continue until you stop it. At Stopee, we have helped thousands of consumers understand subscription traps exactly like this one, and we know the frustration when a forgotten service drains your bank account.

What you get with deepswap's premium plan

The verified Premium subscription includes access to the pro face-swap model, priority video processing, 20 monthly credits, and the ability to create videos up to 10 minutes long. These credits are the currency of the service: every video or image swap you create uses credits, and when your monthly allotment runs out, you either wait for the next billing cycle or pay extra.

The catch that catches most users: Deepswap's refund policy is strict and credit-dependent. The company only refunds your money if you have not used any credits since your last payment and you request the refund within 14 days of the transaction. Once you spend credits, your refund window closes. This means testing the service "just to see" usually locks you out of getting your money back.

Pricing breakdown for philippine subscribers

Should you cancel deepswap right now

Before you dive into the cancellation steps, pause and ask yourself whether cancelling is the right move. Not everyone should cancel immediately, and rushing to stop a subscription you might still use wastes your time.

Reasons to cancel deepswap

• You have not used the service in over a month and are paying for inactive access
• Your monthly charge of ₱1,129 is no longer worth the features for your workflow
• You discovered a cheaper or better alternative tool for face-swapping
• You used all 20 monthly credits and do not plan to create more videos
• You want to use the free tier instead and accept the watermark and credit limits

Reasons you might want to keep deepswap

• You create face-swap content regularly for work or social media
• The 20 monthly credits are enough for your monthly output needs
• You rely on priority processing and the 10-minute video limit for your projects
• You are still within the 14-day refund window and want your money back before deciding

If you are on the fence, Stopee recommends you make a decision based on your last usage date. Check your account activity: if your last face-swap was more than 30 days ago, cancelling makes sense. If you created content this week, keeping the subscription might be the practical choice.

How to cancel deepswap on the website

The official and most direct route to cancel Deepswap is through your account page on the website. This method gives you proof of cancellation immediately and avoids confusion with third-party payment platforms.

Step-by-step website cancellation process

1. Go to deepswap.ai and log in with your email and password
   • If you forgot your password, use the "Forgot password" link on the login page
   • Check your email for the reset link and create a new password
2. Click on "Account Info" or your profile menu (usually in the top-right corner)
   • Look for a settings icon or your username
   • Select "Account" or "Account Settings" from the dropdown
3. Scroll down to the "Account Profile" section and find your active plan
   • You will see your current subscription status and next billing date
   • Take a screenshot of this page for your records
4. Locate the "Cancel" button or toggle next to your Premium plan
   • Warning: If no cancellation button appears, your payment method may not support auto-renewal. This means you might not have a recurring subscription to stop
   • In that case, check your email receipts to confirm whether you bought a one-time product instead
5. Click "Cancel" and confirm your decision in the pop-up window
   • Deepswap may ask why you are cancelling-this feedback is optional but helpful
   • Select your reason (too expensive, not using it, found a better tool, etc.)
6. Take a screenshot of the final confirmation page
   • Your screen should display "Subscription cancelled" or "Your membership will end on [date]"
   • Note the exact end date of your access
7. Check your email inbox within 5 minutes for a cancellation confirmation email
   • If you do not receive an email within 10 minutes, log back in to confirm the cancellation took effect
   • Save this email in a folder labeled "Deepswap" for your records

Pro tip: Deepswap recommends cancelling at least one week before your next billing date to avoid disputes and accidental charges. In the Philippines, where bank processing can take 2-3 business days, cancelling early gives you a safety buffer.

How to cancel deepswap through mobile apps

If you subscribed through Google Play (Android) or the App Store (iPhone), you must cancel through that platform, not through the Deepswap website. Mobile app subscriptions are managed separately by Google and Apple, and cancelling on the website will not stop charges from your phone.

Cancel deepswap on google play (Android)

1. Open the Google Play Store app on your Android phone
   • Tap your profile icon in the top-right corner
   • Select "Manage subscriptions"
2. Find "Deepswap" in your active subscriptions list
   • If you do not see it, scroll down or use the search bar
   • Tap on "Deepswap" to open your subscription details
3. Tap "Cancel subscription"
   • Read any retention offers Google Play shows you
   • You can decline discounts and continue to cancellation
4. Confirm your cancellation on the final screen
   • Google Play will tell you when your subscription ends
   • Screenshot this confirmation
5. Check your email for a cancellation confirmation from Google Play within 2 hours

Cancel deepswap on the app store (iPhone)

1. Open the App Store app on your iPhone
   • Tap your profile icon in the bottom-right corner
   • Select "Subscriptions"
2. Find "Deepswap" in your active subscriptions
   • Tap "Deepswap" to view your subscription details
   • Check your next billing date
3. Tap "Cancel subscription" or "Edit" then "Cancel"
   • The exact button name varies depending on your iOS version
   • Follow any on-screen prompts
4. Confirm the cancellation
   • Apple will show your end date
   • Take a screenshot immediately
5. Verify in your email that Apple sends a subscription cancellation notice within 24 hours

Warning: Deleting the Deepswap app from your phone does NOT cancel your subscription. The app and the subscription are separate. You must follow the steps above through Google Play or the App Store, or your charges will continue.

How to cancel deepswap by email if other methods fail

If the website cancellation button is missing or you subscribed through a third-party payment method you no longer have access to, email cancellation is your backup option. This method takes longer (3-5 business days), so use it only when the standard routes do not work.

Email cancellation process

1. Open your email client and compose a new message to feedback@deepswap.ai
   • Write "Subscription Cancellation Request" in the subject line
   • Include your full request clearly in the message body
2. Include the following information in your email
   • Your registered email address on the Deepswap account
   • Your full name (as it appears in your account)
   • Your Deepswap user ID or account username (if you can find it)
   • The date you want the subscription cancelled (or "immediately")
   • A brief reason for cancellation (optional but helps with processing)
3. Write a polite, direct message like this example:
   • "Hi Deepswap Support, I would like to cancel my Premium subscription effective immediately. My account email is [your email]. My username is [your username]. Please confirm the cancellation in writing. Thank you."
4. Attach a screenshot of your last billing confirmation or invoice
   • This proves you are the account owner
   • It speeds up the support team's review
5. Send the email and save a copy for your records
   • Note the date and time you sent it
   • Mark the email with a flag or label for follow-up
6. Check your email for a response within 3 business days
   • If you do not hear back by day 4, send a follow-up email with "URGENT: Follow-up cancellation request" in the subject line
   • Include your original email timestamp

Pro tip: Email cancellations are slower than website or app methods, but they create a paper trail. This matters if you later need to dispute a charge with your bank or credit card company in the Philippines.

What happens after you cancel deepswap

Cancelling your subscription does not happen instantly. You still have access to all Premium features until your current billing cycle ends, and understanding this timeline helps you avoid confusion or missed deadlines for downloading your projects.

Your access timeline after cancellation

• Immediately after cancellation: Your Premium features remain active until the end of your current billing period
• On your next billing date: You will be downgraded to the free tier, and you will not be charged
• After downgrade: You lose priority processing, the 10-minute video limit, and monthly credits-you get the free tier's watermarked videos and limited credits instead

This means if you cancel on day 5 of a 30-day billing cycle, you still have 25 days to create and download your face-swap videos with full Premium access. Use this time wisely to export any projects you want to keep.

What to do after you cancel

1. Download and save all your created videos and images before your Premium access ends
   • Log into your Deepswap account and find your "Projects" or "History" page
   • Download each video file to your computer or cloud storage
   • Create a backup folder labeled "Deepswap Videos" so you do not lose them
2. Delete any payment method on file if you do not plan to use Deepswap again
   • Go to Account Info and find "Payment Methods"
   • Remove your credit card or GCash details
   • This prevents accidental re-subscription if you accidentally click "Upgrade"
3. Monitor your bank statement for the next 14 days to confirm no charge appears
   • Your bank processes payments on different days, so watch until your usual billing date passes
   • If you see a charge after cancellation, document it immediately
4. Keep your cancellation confirmation email in a safe folder for at least 6 months
   • You may need it for refund disputes or tax records
   • Do not delete it right away

Deepswap refunds and what philippine consumer law says

Your right to a refund depends on whether you used the service and how quickly you ask. The Philippines Consumer Act of 1992 (Republic Act No. 7394) gives you protection, but only if you know how to use it.

Deepswap's official refund policy

Deepswap states that refunds are available only if you meet both conditions: you have not used any credits since the last payment, and you request the refund within 14 days of the transaction. Once you create even one face-swap video, your refund eligibility expires.

How to request a refund from deepswap

1. Email feedback@deepswap.ai with the subject "Refund request for Premium subscription"
2. Include
   • Your account email
   • The transaction date and amount (₱1,129)
   • A screenshot of your bank or card statement showing the charge
   • A brief statement that you have not used any credits
3. Send within 14 days of the charge date-do not wait
4. Check your email within 3-5 business days for Deepswap's response
5. If approved, your refund will process within 5-10 business days back to your original payment method

Important: If you subscribed through Google Play or the App Store, Deepswap does not handle your refund-Google and Apple do. Contact them directly through the Google Play Store or App Store refund section instead.

Your rights under the consumer act of the philippines (RA 7394)

The Consumer Act of the Philippines protects you in ways Deepswap's policy alone does not. If Deepswap refuses a refund you believe is fair, you have rights to escalate. The law requires that services must be fit for the purpose sold and delivered without deception.

• You have the right to cancel a service subscription and receive a refund if the service was not as described
• You have the right to demand a refund if the company charges you without your clear consent
• You can file a complaint with the National Bureau of Investigation (NBI) Consumer Complaint Division in the Philippines if Deepswap refuses a justified refund
• You can dispute the charge through your bank or credit card company as a last resort

Stopee encourages Filipino consumers to know these rights. If Deepswap denies a refund that you believe violates the Consumer Act, document everything and escalate to your bank or the NBI if needed.

Common mistakes to avoid when cancelling deepswap

Cancelling a subscription sounds straightforward, but small mistakes can leave you charged again or locked out of your account when you need your files. We have seen these traps happen to real people, and they are all preventable.

Mistake 1: deleting the app instead of cancelling the subscription

Removing Deepswap from your phone does absolutely nothing to stop your charges. Your subscription is linked to your payment method, not the app file on your device. Thousands of Filipinos delete apps thinking they have cancelled, then get shocked by the next charge on their bank statement.

What to do instead: Always cancel through Google Play, the App Store, or the Deepswap website-never rely on deleting the app alone.

Mistake 2: cancelling on the website when you subscribed through a mobile app

If you bought your Deepswap subscription through Google Play or the App Store, cancelling on deepswap.ai will not stop your charges. The two systems do not talk to each other, and your subscription still exists on the payment platform where you originally bought it.

What to do instead: Match the cancellation method to where you bought the subscription. Mobile app subscriptions must be cancelled through the app store.

Mistake 3: not saving your cancellation proof

Days later, you check your bank account and see another charge. You panic and email Deepswap support, but you have no proof you cancelled. The support team asks for your cancellation confirmation, and you have nothing to show. Now you are in a dispute with no evidence.

What to do instead: Screenshot the final "Subscription cancelled" confirmation screen and save the email receipt. Print them if you need to. These are your proof of cancellation if a dispute happens.

Mistake 4: not watching your billing date

You cancel on the 10th of the month, but your billing date is the 25th. You think you are safe, then you get charged again because you cancelled "too late" in the cycle. Some companies process charges a few days before the official billing date, and you were not watching for it.

What to do instead: Set a calendar reminder for three days before your next billing date. Log into your account and confirm that the "Next billing date" field is gone or shows a cancellation date. If a charge still appears, you have time to dispute it with your bank.

Mistake 5: not checking if you have a refund-eligible window left

You used the service for 10 days, then decided it was not worth ₱1,129. You cancel and assume you can get your money back, but Deepswap tells you that you have used credits and refunds are not available. You are out ₱1,129 because you did not ask for a refund within the 14-day window.

What to do instead: If you want a refund, request it before you cancel-and definitely before day 15. Do not assume you can test the service freely.

Deepswap cancellation checklist for philippine users

Use this checklist to ensure you cancel correctly and protect yourself from unexpected charges:

Real philippine user reviews: what people say about cancelling deepswap

Here is what Filipino Deepswap users have experienced when cancelling:

• "Cancelled through the website and got a confirmation email within minutes. My bank statement showed no charge the next month. Smooth process." - Maria, Manila
• "I subscribed through Google Play and tried to cancel on the Deepswap website. It did not work, and I got charged again. Had to cancel through Google Play to actually stop it." - Juan, Cebu
• "Forgot to cancel and got charged ₱1,129 for a month I did not use. Emailed support within 14 days and they refunded me after 1 week. Lesson learned: set a calendar reminder." - Rosa, Davao
• "The free tier has a watermark, so I upgraded. After one test video, I wanted my money back, but they said I had used credits so no refund. Fair policy, but I wish the free tier was clearer." - Alex, Quezon City

Why cancelling matters and how stopee helps you stay in control

Subscriptions are designed to renew automatically because companies know most people forget to cancel. Your ₱1,129 monthly charges are counting on that forgetfulness. Deepswap is not deliberately trying to trap you-it is just using the same business model that thousands of SaaS companies use globally. But that does not mean you have to accept surprise charges.

Stopping a subscription means taking control of your spending. It means knowing exactly what you are paying for and why. It means not waking up three months later and realizing you have spent ₱3,387 on a service you never used.

At Stopee, we believe every consumer deserves clarity and control. We have walked thousands of people through cancellations like yours-from apps they downloaded for one project to streaming services they forgot about to AI tools like Deepswap that sounded useful in the moment. Our guides are here because we know the steps are not always obvious, the policies are not always fair, and the support channels are not always responsive. You deserve better, and you deserve to know your options.

Whether you are cancelling Deepswap today or planning to cancel later, visit Stopee (stopee.com) to explore guides for dozens of other subscriptions and services. We help you cancel confidently, avoid traps, and keep more money in your pocket. Stopee has helped thousands of consumers cancel unwanted subscriptions and reclaim control of their finances. Your subscription should work for you-not against you.

How to contact deepswap if you have cancellation issues

If your cancellation does not go smoothly, you know where to turn for support:

• Email support: feedback@deepswap.ai (primary contact method; expect 3-5 business day response time)
• Website: deepswap.ai (check the FAQs and Help section before emailing)
• Google Play refunds: google.com/play (if you subscribed via Android)
• App Store refunds: apple.com/support (if you subscribed via iPhone)

If Deepswap refuses a refund or continues charging after cancellation, and you believe this violates the Consumer Act of the Philippines, you can escalate to the National Bureau of Investigation Consumer Complaint Division or file a dispute with your bank.

Take action today. Cancel Deepswap the right way, protect your money, and remember: Stopee is here whenever you need guidance on cancelling any subscription. Stay in control of your wallet.