Manage Deepswap

How to cancel Deepswap and stop unwanted charges in malaysia

What Deepswap is and why malaysians are using it

Deepswap is an AI-powered face-swapping platform that lets you create edited photos and videos online without leaving your browser. The service operates on a subscription model with recurring billing, meaning your card gets charged automatically each month unless you cancel before your renewal date arrives.

If you subscribed to unlock premium features like HD video swaps, longer processing times, or monthly credits, you are paying for convenience and output quality. Many Malaysian users sign up for a single project, complete their work, and then forget to cancel, only to discover weeks later that they have been charged again.

How the platform works in malaysia

You access Deepswap through your web browser at deepswap.ai, or through the mobile apps available on the App Store (iOS) and Google Play (Android). The platform bills in USD, so your bank converts the amount into Malaysian ringgit (RM). This currency conversion can sometimes hide the true cost until your statement arrives.

The service does not offer Malaysian-specific phone support or a physical office here. All cancellations and account changes are handled through your online account dashboard or by contacting [email protected]. This means you cannot walk into a local branch or call a Malaysia-based number to cancel, so you need to take action online.

Deepswap pricing for malaysian users

Deepswap publishes two main subscription tiers. The pricing varies slightly depending on your payment method and any active promotions, so always take a screenshot of the exact amount before you pay.

Converted rates are approximate and may vary with your bank's exchange rate.

The Premium plans include access to PRO models, a monthly credit allowance, priority video processing, HD quality output, support for videos up to 10 minutes long, and file uploads up to 500 MB. If you only need to create one or two face swaps, the pay-as-you-go credit option may cost less than a monthly subscription.

Why you should cancel Deepswap as soon as you know you do not need it

The auto-renewal trap and how to avoid it

Deepswap, like most SaaS platforms, relies on automatic renewal to keep revenue flowing. Unless you actively cancel your subscription before your billing date, your payment method will be charged again at the start of the next cycle. This is not a mistake or a hidden charge; it is how the service is designed to work.

The problem is that cancellation buttons are often buried in account settings, and many users forget about their subscription after their immediate project is done. Stopee has found that a significant proportion of Malaysian consumers fail to cancel because they do not know where the cancel button lives or what happens after they click it.

If you signed up for Premium, intending to use it for just one week, and you do not cancel before day 30, you will pay the full monthly fee again. That charge will show on your bank statement as a debit in ringgit, and you will need to dispute it or request a refund afterwards, which takes time and effort.

When cancellation makes sense for you

You should cancel Deepswap immediately if any of the following apply:

• You have finished your main project and do not plan to create more face swaps
• You prefer the pay-as-you-go credit system instead of a monthly subscription
• You are unhappy with output quality or processing speed
• You want to try a competing platform before committing long-term
• Your budget has changed and you need to cut subscriptions
• You signed up for a trial or promotional rate that is about to expire

Cancelling does not delete your account or your past work. You can usually still log in and download any videos or images you created, though Deepswap does not clearly state whether your entire history remains accessible forever. To be safe, download any important outputs now, before you cancel.

How to cancel Deepswap on the web

Step-by-step cancellation through your account

Cancelling through the Deepswap website is the most direct method if you subscribed directly on their site (not through an app store). The official process involves accessing your account settings, locating your subscription details, and clicking a cancel or unsubscribe button.

1. Open deepswap.ai in your web browser and log in with your email and password
   • If you forgot your password, click "Forgot Password" and follow the reset email
   • Use the same email account you registered with
2. Once logged in, navigate to your Account Profile or Settings page
   • Look for a menu icon (three horizontal lines) or your profile picture in the top right corner
   • Click "Account" or "Settings"
   • If the page loads slowly, wait 5 seconds and refresh your browser
3. Find the Subscription or Billing section within your Account area
   • This is sometimes labeled "Subscription Management", "Plans", or "Billing Details"
   • You should see your current plan name, renewal date, and payment method listed here
4. Click the Cancel Subscription button or Cancel Renewal option
   • Read any warning messages carefully; they will tell you when your access ends
   • You may be asked to select a cancellation reason (optional, but helpful for the company to improve)
5. Confirm your cancellation when prompted
   • A pop-up or confirmation page will ask you to verify that you really want to cancel
   • Click "Yes, cancel my subscription" or similar language
6. Save or take a screenshot of the confirmation message
   • Look for a confirmation number, order ID, or a message saying "Cancellation confirmed"
   • Forward this to [email protected] if you need proof later for a refund claim

Pro tip: Deepswap recommends cancelling at least 7 days before your next billing date to avoid confusion. If your renewal is in 3 days, do not wait; cancel today so there is no chance of an unexpected charge.

Warning: If the Cancel button does not appear, your subscription may have already expired, or you may be logged into the wrong account. Log out completely, clear your browser cookies, and log back in. If the option still does not exist, email [email protected] with your account email and a screenshot of your billing page.

Cancelling through the apple app store (iOS)

If you subscribed to Deepswap through your iPhone or iPad, Apple manages your subscription, not Deepswap directly. You must cancel through the App Store app on your device, or through your Apple ID account online.

1. Open the App Store app on your iPhone or iPad
   • Tap the account icon (profile picture) in the bottom right corner
2. Tap "Subscriptions" near the top of the screen
   • You will see a list of all active and expired subscriptions linked to your Apple ID
3. Find and tap "Deepswap" in the subscriptions list
4. Tap "Cancel Subscription" or "Edit Subscription"
   • If you see "Edit Subscription", tap it first, then look for a Cancel option on the next screen
5. Confirm your cancellation by tapping again when asked
   • Apple will show you the exact date your access expires
   • You will keep access until that date even after cancelling
6. Take a screenshot of the confirmation
   • Apple sends a confirmation email to your Apple ID email address within minutes

Alternative method: If you cannot find Subscriptions in the App Store app, open Settings on your iPhone, scroll to the top, tap your Apple ID banner, tap "Subscriptions", find Deepswap, and tap "Cancel Subscription".

Pro tip: Apple refunds unused subscription time if you cancel within 2 weeks of a charge. If Deepswap just renewed your subscription and you cancelled immediately, you have a window to request a refund from Apple.

Cancelling through google play (Android)

Android users who subscribed through Google Play must cancel through the Play Store app or via the Google Play website. Google manages the billing, and Deepswap does not process the cancellation directly.

1. Open the Google Play app on your Android device
   • Tap the profile icon in the top right corner
2. Tap "Manage your Google Play account" or "Settings"
3. Scroll left and tap the "Subscriptions" tab
4. Tap "Deepswap" from your active subscriptions list
5. Tap "Cancel Subscription"
   • Google will ask if you are sure; tap "Yes, cancel" to confirm
   • You will see a message stating when your access ends
6. Take a screenshot showing the cancellation confirmation
   • Google sends a confirmation email to your Google account within a few minutes

Important note: Google Play refunds are generally not automatic. If you cancelled more than 48 hours after the charge, you will need to request a refund separately through the Play Store. Stopee recommends contacting Google Play Support if your charge appears unfair.

What happens after you cancel Deepswap

Your access and data after cancellation

Once you cancel, your subscription ends on your renewal date. You will continue to have full Premium access until that date arrives, then it will downgrade to a free tier (if one exists) or you will lose access to paid features.

Deepswap does not clearly state on its website whether you can still download your created videos and images after cancellation, or how long those files are stored. To protect your work, download all important face-swap videos and images to your computer or phone before your cancellation takes effect. Do this immediately after you click Cancel.

Your account login will remain active, but you will not be able to create new face swaps using Premium features unless you resubscribe. If you sign up again in the future, your old account can be reactivated, though there is no guarantee your historical files will still be there.

Refund eligibility and how to request one

Deepswap does not offer refunds for unused subscription time under normal circumstances. However, if you were charged after cancelling, or if your cancellation did not process correctly, you have the right to dispute the charge.

In Malaysia, the Consumer Protection Act 1999 protects you against unfair billing practices. If a company charges your card after you clearly requested cancellation, that is a breach of contract and a potential violation of consumer law. Stopee recommends following this escalation path if you are not refunded:

1. Email [email protected] with proof of cancellation (screenshots) and ask for a refund
   • Include your account email, the charge date, and the amount in ringgit
   • Request a response within 5 business days
2. If Deepswap does not respond or refuses, contact your bank or credit card company
   • Ask your bank to dispute or chargeback the unauthorized charge
   • Provide the bank with your cancellation confirmation and support emails
3. If the charge is substantial or recurring, lodge a complaint with the Ministry of Domestic Trade and Consumer Affairs (MDTCA)
   • Visit mdtca.gov.my or call 1-300-886-800 (toll-free)
   • Provide copies of your cancellation confirmation and proof of charge

Pro tip: Keep all emails, screenshots, and bank statements related to your Deepswap account for at least 6 months. These become crucial evidence if you need to dispute a charge later.

Your consumer rights under malaysian law

What the consumer protection act 1999 means for Deepswap cancellations

Malaysia's Consumer Protection Act 1999 requires companies to be transparent about their terms, billing practices, and cancellation procedures. If Deepswap has made cancellation deliberately difficult, hidden the cancel button, or charged you after you cancelled, the company may have violated the law.

Under this Act, you have the right to:

• Receive clear information about the cost, billing frequency, and cancellation method before you subscribe
• Cancel your subscription without penalty, provided you do so before the next renewal date
• Receive a refund if you were charged without your authorization or after submitting a valid cancellation request
• Lodge a formal complaint with the MDTCA if the company refuses to honour your cancellation or refund request

If Deepswap has made it impossible to find the cancel button, or if their website is designed to obstruct cancellation, that practise violates consumer protection principles. Document this behaviour with screenshots and report it to the MDTCA.

Common mistakes when cancelling Deepswap

How to avoid the most costly slip-ups

It is frustrating when you follow steps correctly and your cancellation still does not work. The most common mistakes happen because users cancel on the wrong platform or do not realise they have multiple subscriptions active.

If you signed up for Deepswap on the website, but then later subscribed again through the App Store for convenience, you now have two separate subscriptions. Cancelling one does not cancel the other. You must cancel both independently.

Mistake 1: Not taking a screenshot before cancelling. Deepswap's cancellation confirmation page often disappears after a few seconds, and you will have no proof if you need to escalate a refund request later. Take a screenshot immediately after you click the final Cancel button.

Mistake 2: Assuming that logging out is the same as cancelling. Simply closing the app or logging out of your account does not stop auto-renewal. You must use the official Cancel Subscription button in your account settings.

Mistake 3: Cancelling on the wrong platform. If you subscribed through Google Play, you must cancel through Google Play, not on the Deepswap website. The two systems do not talk to each other.

Mistake 4: Cancelling too close to your renewal date. If your renewal is tomorrow and you cancel today, there is a risk the charge will still go through if the system processes charges before processing cancellations. Cancel at least 5-7 days early.

Mistake 5: Not checking your bank statement after cancellation. Even after you cancel, log in once a week for the next month to confirm you are not being charged again. This gives you time to contact support or your bank if a rogue charge appears.

Deepswap cancellation checklist

Your step-by-step verification list

Before you cancel, and after you cancel, use this checklist to confirm you have done everything correctly:

Should you keep or cancel Deepswap?

Comparison of Deepswap versus alternatives

If you are on the fence about cancelling, it helps to compare Deepswap against other face-swapping tools available to Malaysian users. This table shows the key trade-offs:

Keep Deepswap if you create face-swap content regularly (weekly or more often), or if the output quality justifies the monthly cost for your work. Cancel if you were experimenting and do not plan to use it again, or if free alternatives meet your needs.

How to contact Deepswap if cancellation goes wrong

Escalation routes and support channels

If you cannot find the cancel button, or if your cancellation did not work and you were charged again, here are your contact options:

Deepswap does not publish a physical office address or Malaysia-specific contact number. All support goes through email. When you contact them, include your full account email, the date and amount of any disputed charges, and screenshots of your cancellation confirmation.

If you do not receive a response within 7 days, Stopee recommends escalating to your bank. Document everything: emails, screenshots, cancellation confirmations, and bank statements. This paper trail protects you if the dispute becomes formal.

Final steps and next actions

Summary and empowerment

Cancelling Deepswap is straightforward once you know where to look. The key is acting quickly, cancelling on the correct platform, and saving proof of your cancellation. Most Malaysian users complete the process in under 2 minutes.

Do not let auto-renewal trap you into paying for a service you no longer use. If Deepswap is not essential to your work, or if you have found an alternative that works better for you, cancel today. Your bank account will thank you, and you free up ringgit for subscriptions that actually add value to your life.

Stopee has helped thousands of consumers cancel unwanted subscriptions, recover refunds, and avoid hidden charges. If you face resistance from Deepswap, or if you need guidance through the refund process, Stopee is here to walk you through every step. Visit Stopee.com to explore cancellation guides for other SaaS services, learn your consumer rights, and find templates for dispute letters to send to companies that refuse to honour your cancellation requests.

Remember: you are in control. Cancel when you want, keep what serves you, and never pay for access you do not use. Stopee is your trusted partner in reclaiming that control.