Manage Peanut

How to cancel peanut and protect your membership rights in canada

Understanding peanut and why you might want to cancel

Peanut is a mobile app and community platform built to help women connect, find friendship and access support during pregnancy, parenthood and major life transitions. The platform offers free core features alongside premium "Peanut Plus" subscriptions and optional visibility boosts that cost between CAD $3 and CAD $15 per session.

You might decide to cancel because you've found the community you needed, your circumstances have changed, the paid features don't match your expectations, or you simply want to reduce your app subscriptions. Whatever your reason, cancelling Peanut should be straightforward-and at Stopee, we help you do it without confusion or hidden delays.

When cancellation makes sense

You should consider cancelling if you're not using premium features regularly, if the monthly cost (around CAD $20) no longer fits your budget, or if you prefer connecting through other platforms. Some users find the free version meets their needs entirely, making the paid tier unnecessary.

What you need to know before you cancel

Cancellation stops future charges but does not automatically delete your account or erase your profile data. You'll retain access to premium features until your current billing period ends. If you want your account completely removed, you'll need to take additional steps beyond cancellation. Stopee recommends documenting your cancellation date and any confirmation numbers for your records.

Peanut subscription plans and pricing in canada

Here's a clear breakdown of Peanut's subscription options and associated costs displayed on the App Store in Canada.

Most of these subscriptions are billed through Apple's App Store or Google Play, which means your cancellation method depends on which platform you used to subscribe. Stopee advises you to check your email receipts to confirm where your subscription originated.

Your consumer rights and protections in canada

Canadian consumer protection law provides you with specific rights when dealing with digital subscriptions like Peanut.

What the law requires

Canadian consumer protection does not automatically guarantee refunds for digital subscriptions once they're purchased or activated. However, you have rights under provincial consumer protection legislation if the service is defective, misrepresented, or fails to deliver promised features. Federal guidance from Innovation, Science and Economic Development Canada outlines that you can request a refund if the product doesn't match the description you were given at purchase.

If Peanut fails to provide the premium features you paid for-such as faster matching or priority support-you have grounds to escalate your complaint. Stopee recommends documenting what you expected versus what you received.

Dispute resolution and escalation

If Peanut refuses to acknowledge a legitimate complaint, you can escalate to your provincial consumer protection office or the Competition Bureau. Keep copies of your purchase receipt, cancellation confirmation, and any communication with Peanut support. These documents are your proof if a dispute arises.

How to cancel peanut: step-by-step for each platform

Your cancellation process depends entirely on where you purchased the subscription-either through Apple, Google Play, or directly via Peanut's website.

If you subscribed through apple (iOS)

1. Open your iOS device's Settings app.
2. Tap your name at the top of the screen to open your Apple ID menu.
3. Select Subscriptions.
4. Find and tap Peanut or Peanut Plus.
5. Tap Cancel subscription or toggle off Auto-renew.
6. Confirm your choice when the app asks you to verify.

Pro tip: Cancel at least 24 hours before your billing date to prevent a charge. Your access continues until the current period ends, even after you cancel.

Warning: Simply deleting the Peanut app does not cancel your subscription. You must follow these steps in the Settings app or Apple will charge you again.

If you subscribed through google play (Android)

1. Open the Google Play Store app on your Android device.
2. Tap your profile icon in the top right corner.
3. Select Payments and subscriptions.
4. Tap Subscriptions.
5. Choose Peanut from the list.
6. Tap Cancel subscription.
7. Follow the prompts to confirm cancellation.

Pro tip: Google Play allows you to cancel up to 24 hours before your next billing date. Your access remains active until the current period expires.

Warning: If you have multiple subscriptions within Peanut (weekly and monthly boosts, for example), you must cancel each one individually. Google Play does not have a "cancel all" option.

If you subscribed directly through peanut's website or in-app purchase

1. Log into your Peanut account via the app or website.
2. Navigate to Account settings or Billing.
3. Look for a Subscriptions or Payment methods section.
4. Select the active subscription you wish to cancel.
5. Tap Cancel subscription and confirm.
6. Keep the confirmation email or screenshot for your records.

Pro tip: If you cannot find a cancellation option in the app, check your account settings on a web browser. Sometimes the mobile interface hides billing controls.

If you need a formal written cancellation record

1. Compose a signed letter stating your intent to cancel your Peanut subscription, including your account email and subscription type.
2. Send the letter by registered post (or equivalent tracked mail service) to the company address below.
3. Keep the tracking receipt and any delivery confirmation for your records.
4. Wait 5-10 business days for written acknowledgment.

Cancellation address: Squirrel Labs Ltd, Office One, 1 Coldbath Square, Farringdon, London, EC1R 5HL, United Kingdom.

Warning: A registered letter takes time and costs postage. Use this method only if you need formal proof or if Peanut disputes your cancellation claim. For most users, the app-based cancellation is sufficient and instant.

What happens after you cancel your peanut subscription

Cancelling Peanut does not instantly erase your presence-it stops future charges while your profile and data remain intact during the grace period.

Your account access during the grace period

Once you cancel, you keep full access to all premium features (faster matching, priority support) until the end of your current billing cycle. You can still use the free features indefinitely. Your profile remains visible to other community members unless you manually hide or delete your account.

What happens to your data

Cancelling your subscription does not delete your account or remove your profile data. If you want your account completely removed, you must separately request account deletion through Peanut's app settings or contact support. Stopee strongly advises checking Peanut's privacy policy (on their website) to understand their data-retention timeline.

How to delete your account if you want a clean break

1. Log into your Peanut account.
2. Go to Account settings or Privacy.
3. Look for an option to Delete account or Request data removal.
4. Follow the confirmation steps and verify your request via email.
5. Peanut typically processes deletions within 30 days.

Account deletion is separate from subscription cancellation. You can cancel your subscription and keep your account, or cancel and delete. The choice is yours.

Refund eligibility and how to request one

Peanut's standard policy does not offer refunds for unused subscription time. However, Canadian law and your rights as a consumer provide specific pathways to dispute this in certain situations.

Standard refund policy

Peanut does not prorate or refund subscriptions for the remainder of a billing period once you cancel. You've paid for the full month (or week), and cancellation stops only future charges. This is standard for most app-based subscriptions.

When you may be eligible for a refund

You have stronger grounds for a refund if:

• Peanut's premium features (faster matching, priority support) are unavailable or broken.
• The service was misrepresented in advertising or the app description.
• You cancelled within 14 days of purchase (some app stores offer a grace period-check your confirmation email).
• The company fails to deliver the promised service after you've given them reasonable time to fix it.

Stopee recommends documenting screenshots or recordings of the promised features versus what you actually received. This evidence strengthens your case if you need to file a formal dispute.

How to request a refund

1. Contact Peanut support directly via the app or their website with details of your issue.
2. Clearly explain what feature failed or what was misrepresented.
3. Request a refund and give them 7-10 days to respond.
4. If they refuse, escalate to your payment processor:
   • Apple: Start a refund request through Settings > Subscriptions > Peanut > Report a problem
   • Google Play: Submit a dispute through your Google Play account > Help and feedback > Report a problem
5. If the app store denies your request, contact your provincial consumer protection office or the Competition Bureau with your documentation.

Warning: Do not attempt multiple refund requests for the same charge-this may flag your account as problematic and hurt your credibility.

Common mistakes when cancelling peanut

Cancelling a subscription sounds simple, but many users stumble by missing deadlines, using the wrong method, or assuming deletion equals cancellation.

Mistake 1: deleting the app instead of cancelling the subscription

This is the most common error. Removing Peanut from your phone does absolutely nothing to stop the subscription. Apple and Google will charge you again at your next billing date. Always cancel through your device settings, not through the app itself.

Mistake 2: missing the 24-hour grace period before billing

Both Apple and Google Play require you to cancel at least 24 hours before your billing date to avoid the next charge. If you wait until the day of billing, the charge will go through. Stopee advises setting a phone reminder one week before your billing date.

Mistake 3: cancelling one boost but forgetting others

If you've purchased multiple short-term visibility boosts or trial subscriptions, each one must be cancelled separately. Check your subscriptions list carefully to ensure you've cancelled every active plan.

Mistake 4: not keeping cancellation confirmation

Always screenshot or save your cancellation confirmation. If Peanut charges you again by error, you'll have proof that you cancelled. Without it, disputing the charge becomes much harder.

Mistake 5: assuming your data vanishes when you cancel

Cancellation does not delete your profile or conversations. If privacy is your concern, request account deletion separately. Many users cancel their subscription but leave their profile active, not realizing their data remains visible.

Checklist before you hit cancel

Use this checklist to ensure you're ready and won't encounter surprises after cancellation.

Why stopee helps you succeed with cancellation

Cancelling Peanut should be simple, but app subscriptions are designed to hide the cancel button and confuse users about billing dates. Stopee has helped thousands of Canadian consumers navigate subscription cancellation, avoid surprise charges, and recover refunds they were entitled to.

Our mission is to give you the information, confidence and checklists you need to cancel on your own terms-not on the company's terms. We advocate for transparency in digital billing and hold services accountable to Canadian consumer protection law.

Whether you're cancelling Peanut because you've moved on to a different community, your budget has tightened, or you simply don't use the premium features, Stopee (stopee.com) is here to ensure the process goes smoothly and that you understand your rights every step of the way.

Final summary

Cancelling Peanut takes just a few taps on your phone if you subscribed through Apple or Google Play. Cancel at least 24 hours before your billing date, keep your confirmation, and remember that cancellation does not delete your account. If you believe you deserve a refund due to a defective service or misrepresentation, contact Peanut support and escalate to your payment processor if they refuse. You have consumer protection rights in Canada, and Stopee stands with you in claiming them.

Questions about your cancellation? Stopee's guides cover every major app subscription in Canada, and we're committed to helping you make informed decisions about your digital spending.