Manage Peanut

How to cancel peanut and protect your money in new zealand

Understanding peanut before you cancel

Peanut is a social app built for women to find friendship, motherhood support and genuine connections with others nearby. Operated by UK-based Squirrel Labs Ltd, it offers a free account and a paid tier called Peanut Plus, which unlocks enhanced matching and greater visibility within the community.

If you've signed up for Peanut Plus but find the premium features aren't delivering value, or you simply want to explore other options, cancelling is straightforward. At Stopee, we understand the frustration of paying for apps that don't meet your needs, so we've mapped out every cancellation route for New Zealand users.

What peanut plus includes

Peanut Plus adds premium features like improved matching algorithms, increased visibility to other users, and access to exclusive groups and conversations. The exact New Zealand dollar pricing appears at purchase time in your device's app store. Prices vary by region and may shift, so always check the App Store or Google Play Store for your current NZD amount before committing.

Why you might cancel

Common reasons New Zealand users cancel Peanut Plus include limited local matches, features that don't match the app's description, reduced engagement after the first month, or simply preferring free alternatives. Whatever your reason, you have consumer rights on your side, and Stopee is here to walk you through the exit process without losing money unnecessarily.

Your consumer rights under new zealand law

New Zealand consumer protection law gives you specific safeguards when buying digital services like Peanut Plus. Understanding these rights before you cancel puts you in a stronger position if something goes wrong.

The consumer guarantees act and digital content

Under the Consumer Guarantees Act 1993, digital content supplied immediately (like app subscriptions) does not automatically attract a 14-day cooling-off right. However, you retain the right to a refund if the service is faulty, misleading or fails to match the description provided at purchase.

This distinction matters: if Peanut Plus works as described but you simply change your mind, a refund is unlikely. If the service malfunctions, misrepresents its features, or doesn't deliver what was promised, you have grounds to escalate the complaint.

Platform protections through apple and google

If you purchased Peanut Plus through the Apple App Store or Google Play Store, those platforms offer their own refund frameworks. Apple typically allows refunds within 14 days of purchase for subscriptions, and Google Play offers a similar window. These protections may be more generous than Peanut's own policy, so always try the platform's refund process first.

Pro tip: If you purchased directly through Peanut's website or in-app payment gateway, escalate refund disputes to Squirrel Labs Ltd (the company behind Peanut) and, if refused, to the Commerce Commission or your local consumer protection authority.

How to cancel peanut on iOS (Apple)

Cancelling your Peanut Plus subscription on iPhone or iPad is a matter of a few taps in your Apple ID settings. This method works regardless of whether you started the subscription in the app or on the web.

1. Open the Settings app on your iPhone or iPad.
   • You do not need to open the Peanut app itself.
2. Tap your name at the top of the Settings screen.
   • If you see "Apple ID, iCloud, Media & Purchases" instead, tap that option.
3. Select Subscriptions.
   • You will see all active and expired subscriptions linked to your Apple ID.
4. Find Peanut App in the list and tap it.
   • If Peanut does not appear, your subscription may have already ended or you may not have an active Apple subscription.
5. Tap Cancel Subscription.
   • Apple will show your renewal date and confirm the cancellation.
6. Verify the cancellation on the next screen.
   • Take a screenshot of the cancellation confirmation for your records.

Warning: Cancel at least 24 hours before your next billing date to avoid being charged for the next renewal cycle. Apple charges immediately upon renewal, so timing is critical. If you are charged after cancelling, contact Apple Support directly through the Subscriptions Help page.

Pro tip: If you believe your cancellation was processed too late or you were charged unfairly, Apple's refund tool at support.apple.com/en-us/HT204084 allows you to request a refund within 15 months of purchase. Stopee recommends filing this request immediately if you've been charged after cancelling.

How to cancel peanut on android (Google play)

Android users cancel through the Google Play Store app using a nearly identical process. The key is accessing your subscriptions settings, not the Peanut app itself.

1. Open the Google Play Store app on your Android device.
   • Make sure you are logged into the Google account that purchased the subscription.
2. Tap your profile icon in the top-right corner.
   • This usually appears as a circular avatar or initial.
3. Select Payments and subscriptions.
   • A menu will expand showing your account options.
4. Tap Subscriptions.
   • You will see a list of all active subscriptions on this account.
5. Find Peanut App and tap it to open the subscription details page.
   • If Peanut does not appear, verify you are signed into the correct Google account.
6. Tap Cancel subscription and confirm the action.
   • Google will display your final renewal date and the date your premium access ends.

Warning: Simply uninstalling the Peanut app does not stop your subscription or cancel billing. You must cancel through the Google Play Store settings as outlined above, otherwise you will continue to be charged. Cancel at least 24 hours before your next billing date.

Pro tip: If you were charged after cancelling or believe the charge is unfair, visit support.google.com/googleplay to initiate a refund request. Google Play allows refunds within a short window, typically 48 hours for subscription services, so act quickly.

How to cancel peanut via web or account settings

If you purchased Peanut Plus directly through the app's in-app payment gateway or on the Peanut website, you can also cancel by logging into your account and managing the subscription from there.

1. Open the Peanut app or visit the Peanut website in your web browser.
   • Log in using your account email and password.
2. Navigate to your account settings.
   • In the app, this is usually a profile icon or gear symbol at the bottom of the screen.
   • On the website, look for a menu icon or "Settings" link in the top navigation.
3. Look for a "Manage Subscription," "Billing" or "Payment" section.
   • The exact label depends on Peanut's current app layout.
4. Select your active Peanut Plus subscription.
   • This will show your renewal date, price and next billing amount.
5. Tap or click Cancel Subscription and confirm.
   • The system will show a confirmation message.
6. Screenshot or save the confirmation message.
   • This evidence is valuable if you later need to dispute a charge or escalate a refund claim.

Pro tip: Cancelling via your Peanut account gives you a direct record within the app's system. If you cancel through Apple or Google but also have a Peanut account subscription active, make sure you cancel both to avoid duplicate charges.

What happens to your account after cancellation

Cancelling your Peanut Plus subscription does not immediately delete your account or erase your data. Understanding what changes and what persists helps you decide whether to keep your free account active.

Your access and premium features

Once you cancel, Peanut stops the automatic renewal of your subscription. You retain premium access until the end of your paid period. After your final billing cycle ends, you revert to the free account tier. You can continue using Peanut for free, but premium features (enhanced matching, increased visibility, exclusive groups) become unavailable.

Your account data and profile

Cancelling the subscription does not delete your profile, matches, messages or data. Your account remains active and you can still use the free version of Peanut. If you want to remove your profile and data entirely, you must separately request account deletion through the app's delete-account function. Stopee strongly recommends reviewing Peanut's data retention policy if privacy is a concern.

Warning: Deleting the Peanut app from your phone does not cancel your subscription or delete your account. You must explicitly cancel through the platform where you subscribed and delete your account through the app's settings if you want a complete exit.

Peanut's refund policy and your options

Peanut's official terms state: "No Refunds. We do not offer refunds for unused portions of subscriptions." This blanket policy does not override New Zealand consumer law, but it does mean Peanut will not voluntarily refund you if you change your mind.

When peanut refuses to refund

Peanut Plus costs money and you believe you've received what was promised, a refund through Peanut directly is unlikely. You can cancel immediately and retain access until the end of your paid period, but no pro-rata refund will be issued for the days or weeks you don't use the service.

When you have a stronger refund claim

You may have grounds for a refund if Peanut Plus fails to work, displays features that do not function as described, or the service is so defective that it cannot be used meaningfully. In these cases, the service is faulty under the Consumer Guarantees Act, and you can demand a refund, replacement or repair.

Document the fault with screenshots, note the exact date and time you discovered the issue, and save any correspondence with Peanut support. Stopee recommends contacting Peanut support first and clearly stating the defect. If Peanut refuses to help, escalate to the Commerce Commission or pursue a dispute resolution service.

Refunds if you purchased through apple or google

Purchases made through the App Store or Google Play Store fall under those platforms' refund policies, not Peanut's. Apple allows refund requests within 15 months of purchase, and Google Play typically honors requests within 48 hours of purchase for subscriptions. Contact Apple or Google directly to initiate these refunds. They do not require Peanut's permission.

Pro tip: If you purchased through Apple or Google, try the platform's refund process first. If that fails and you believe the service is faulty, then escalate to Peanut or your local consumer authority.

Peanut pricing in new zealand

Peanut Plus pricing varies by country and changes periodically. The exact New Zealand dollar amount is always displayed before you confirm purchase.

Where to check the current price

Open the Peanut app and look for the "Upgrade" or "Peanut Plus" button to see the current price. You can also check the App Store or Google Play Store product page for Peanut to view the NZD amount without opening the app. Take a screenshot of the price before you buy so you have proof of what you agreed to pay.

Common mistakes when cancelling peanut

Many New Zealand users make cancellation errors that result in surprise charges. These mistakes are frustrating, but they are easily avoided with the right approach.

Mistake 1: uninstalling the app without cancelling the subscription

Deleting Peanut from your phone does nothing to your subscription. Your billing cycle continues and your card is charged on the renewal date. Always cancel through your Apple ID, Google Play Store account or Peanut's settings before uninstalling. Stopee recommends cancelling at least 48 hours before your renewal date to avoid this trap.

Mistake 2: missing the cancellation deadline

If you cancel on the day before renewal, you may still be charged because payment processing can take time. Cancel at least 24 hours (ideally 48 hours) before your next billing date. Check your renewal date in your subscription settings and set a phone reminder three days before to ensure you cancel on time.

Mistake 3: cancelling only on one platform

If you have active subscriptions on both Apple and Google (for example, if you switched devices or reinstalled the app), you must cancel on both platforms. Cancelling only on Apple does not stop Google Play from charging you. Check all platforms where you may have purchased Peanut Plus.

Mistake 4: not keeping cancellation proof

If Peanut charges you after cancellation, your only defense is a screenshot or email confirmation of the cancellation. Take a photo of the cancellation confirmation screen before leaving the settings page. Store this in a notes app or cloud storage so you can retrieve it if needed.

Checklist before you cancel

Use this checklist to ensure a smooth cancellation with no surprises or missed charges.

1. Check your renewal date in your subscription settings.
   • Note the exact date and time so you do not miss the deadline.
2. Verify which platform holds your subscription (Apple, Google Play or Peanut direct).
   • If unsure, check all three and cancel on whichever has an active subscription.
3. Set a phone reminder for 48 hours before renewal.
   • This gives you a safety buffer in case something goes wrong.
4. Follow the cancellation steps for your platform carefully.
   • Do not skip the confirmation step.
5. Take a screenshot of the cancellation confirmation.
   • Save it to your phone's photo library and email it to yourself.
6. Monitor your bank or credit card statement on the renewal date.
   • If you are charged after cancelling, contact the platform or Peanut immediately with your screenshot.
7. Decide whether to delete your Peanut account or keep the free version active.
   • If you delete, take a final screenshot of your profile for your records.

How stopee helps you cancel with confidence

Cancelling subscriptions should be simple, but companies often make the process deliberately confusing to maximize accidental renewals. Stopee has helped thousands of New Zealand consumers cancel Peanut, PayPal Credit, gym memberships and dozens of other recurring charges.

Our platform walks you through cancellation step-by-step, flags potential traps, and provides proof-of-cancellation support if you need to dispute a charge. If Peanut or your platform refuses to honor your cancellation, Stopee can guide you to the right consumer authority and help you build your case.

Visit Stopee today to cancel Peanut, track your refund status, and reclaim the money going to subscriptions you no longer use.

Contacting peanut's support team

If you cancel but are still charged, or if you have questions about your subscription, you can reach Peanut's support team through the app or website. Most support requests are handled by email and typically receive a response within 5 to 10 business days.

How to contact peanut

Open the Peanut app and look for a Help, Support or Contact Us option, usually in Settings. The app will direct you to an email address or support form. Include your account email, subscription purchase date, and a clear description of your issue. If Peanut operates in the UK but is available in New Zealand, ensure your complaint references your location and the NZD currency.

Escalation to the commerce commission

If Peanut refuses to help or does not respond within 10 business days, you can escalate your complaint to the Commerce Commission (the New Zealand consumer authority). You can file a complaint at www.consumercomplaints.co.nz or contact the Commerce Commission directly. Include copies of your cancellation confirmation, billing statements, and all correspondence with Peanut.

Pro tip: The Commerce Commission takes illegal billing practices and misleading refund policies seriously. If Peanut's "No Refunds" policy contradicts what was shown at the point of sale, this may violate the Fair Trading Act 1986. Document everything and lodge a formal complaint if necessary.

Final summary: your next steps

Cancelling Peanut Plus in New Zealand is straightforward once you know which platform to use and the exact steps to follow. Whether you subscribe through Apple, Google Play or directly through Peanut, the process takes less than five minutes. Cancel at least 24 hours before your renewal date, take a screenshot of the confirmation, and monitor your next billing cycle to ensure you are not charged again.

If Peanut charges you after cancellation or refuses a refund for a faulty service, your consumer rights under the Consumer Guarantees Act and Fair Trading Act give you leverage. Document everything, contact Peanut support first, and escalate to the Commerce Commission if needed.

Stopee has guided thousands of New Zealand users through exactly this scenario, and we stand ready to help you too. Visit Stopee at stopee.com to cancel Peanut today, dispute any incorrect charges, and keep your money where it belongs in your pocket.

Squirrel labs ltd contact address

Peanut App is operated by Squirrel Labs Ltd, a UK-based company. There is no dedicated New Zealand postal address provided for cancellations or complaints. For formal correspondence, postal cancellations should be directed to the company's UK registered office. Always try cancelling through your app store or account settings first, as postal cancellation is slow and unreliable for digital subscriptions.

For escalated complaints about billing, misleading features or refund disputes, contact the Commerce Commission in New Zealand rather than attempting postal contact with a UK company. The Commerce Commission has enforcement power in New Zealand and can compel resolution on your behalf.